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1 Title of Presentation

2 Hosted Messaging And Collaboration Solution Hosted Services Part 1 Name Title Organization

3 Agenda Hosted Messaging and Collaboration Solution Hosted Services Technical Overview Hosted Exchange 2003 Overview of Provisioning Monitoring Hosted Messaging and Collaboration with Microsoft Operations Manager (MOM) 2005 Reporting

4 Overview Of Hosted Messaging And Collaboration User Experience Multitenant hosting of small and medium-sized business organizations (SMBs) Customer isolation in Active Directory, Exchange address lists Consumer users Clients and protocols HTTP Microsoft Outlook Web Access (OWA) POP3/IMAP4 RPC over HTTPS Outlook 2003 SIP Windows Messenger and Presence integration Mobility features including ActiveSync and DirectPush Automated provisioning Delegated administration Security features Internet Security and Acceleration (ISA) 2004 Intelligent Message Filter (IMF) anti-spam solution

5 Exchange Servers Hosted Exchange Services Exchange Front-End Servers OWA/POP/IMAP/ActiveSync/RPC Proxy: EXFE01, EXFE02, EXFE03 Exchange Simple Mail Transfer Protocol (SMTP) Bridgeheads: EXSMTP01, EXSMTP02 Exchange Back-End Server Cluster (4+1) EXBE01, EXBE02, EXBE03, EXBE04, EXBE05

6 Back-End And Front-End Server Architecture

7 Outlook 2003 The features of Outlook 2003 include RPC over HTTPS Cached Exchange mode Data compression

8 RPC Over HTTPS Configuration Web Site RPC over HTTPS configuration Web site Automatically configures Outlook profile based on logon to Web site User s initial connection can be RPC over HTTPS after profile configuration

9 Outlook Web Access (OWA) The OWA interface now closely resembles the user interface of Outlook 2003 (Microsoft Internet Explorer 5.01 or later is required) Richer functionality OWA now has a feature set that is comparable to Outlook, which includes Forwarding of meeting requests Desktop alerts for new mail An add to contacts" feature The ability to set the number of items to view per page The capability for meeting invitees to set their preferred reminder time for meetings The ability to open the calendar in its own window from a meeting request, thus enabling users to evaluate the calendar and meeting request at the same time Server-side spelling checker for six languages Enhanced security and privacy OWA provides improved security and privacy with the following new features Secure/Multipurpose Internet Mail Extensions (S/MIME) support (Internet Explorer 6.0 and Microsoft Windows 2000 or later required) Forms-based authentication that enables support for a timed logoff after a period of inactivity "Spam beacon" blocking to help protect a user's address privacy from spammers

10 Connectivity For Mobile Devices Hosted Exchange 2003 allows service providers to enable the same features for mobile clients as Exchange Server 2003 This includes ActiveSync: Allowing users to use mobile devices to access their and their Contacts, Calendar and Tasks folders Always-Up-To-Date (AUTD) Outlook Mobile Access (OMA)

11 New Exchange 2003 SP2 Mobility features Always-Up-To-Date version 2 Direct Push No reliance on SMS for notifications World-wide capable GAL Lookup Allows over-the-air lookup of corporate contacts or GALs stored on the Exchange server Mobile Device Policies Enable/Require personal identification number (PIN) on device Minimum PIN length Set PIN restrictions: length, alphanumeric Device can wipe local store after X incorrect PIN tries Remote wipe capability, if device is lost Configurable globally or per user

12 How Does Direct Push Work?

13 Overview Of Hosted Messaging And Collaboration Provisioning (1 of 2) The Hosted Messaging and Collaboration provisioning system builds upon the Microsoft Provisioning System (MPS) and the Solution Platform Hosted Exchange Microsoft Windows SharePoint Services Hosting Microsoft Office Live Communications Server 2005 Hosting

14 Overview Of Hosted Messaging And Collaboration Provisioning (2 of 2) Delegated Administration Active Directory directory service Hosted Exchange 2003 Windows SharePoint Services Live Communications Server 2005 Hosting Plans Provisioning Events Automated Resource Management

15 ASP.NET Web Service ASP.NET Web Services Wraps public MPF procedures Eases integration with.net Enables Secure Sockets Layer (SSL) provisioning Services Hosted Exchange Live Communications Windows SharePoint Services Active Directory Resource Management

16 Hosted Exchange 2003 SP2 Provisioning functionality Create Organizations and Users Simple Mail Transfer Protocol (SMTP) domains Active Directory organizational unit (OU) User object User Management Group memberships Mailboxes Mailbox enable Global address list (GAL), offline address list (OAL), Address List (AL) First Messaging API (MAPI) user initiates creation Segmentation of Exchange Features via Service Plans Automated Resource Allocation

17 Hosted Exchange 2003 SP2 Mobility provisioning Hosted Exchange Mobility Namespace Encapsulates all business logic for Hosted Exchange Mobility provisioning tasks Mobile Policies Stored in the MPS Plans database Applied to the User object in Active Directory Enable/require PIN on device Minimum PIN length PIN complexity Device inactivity time before user needs to enter PIN again Device wipes local store after X incorrect PIN tries

18 Hosted Exchange Provisioning enhancements Transactional creation of distribution lists Lists can be managed from Outlook client MAPI Enable/Disable Previous releases hid MAPI capability based on Group Membership Exchange 2003 SP2 extends the msexchprotocolsettings Active Directory attribute to expose MAPI enable/disable Hosted Exchange Namespace sets this attribute appropriately when creating a mailbox

19 Sample Service Plans Base Mail Mail with Post Office Protocol (POP), Internet Message Access Protocol (IMAP), and a 10-megabyte (MB) mailbox Microsoft Outlook Web Access (OWA) messaging and contacts Gold Mail Mail with POP, IMAP, and a 20-MB mailbox OWA messaging, calendar, tasks, and contacts Platinum Mail Consumer Mail with POP, IMAP, and a 20-MB mailbox Full OWA without Public Folder support Platinum Plus Mail Business Mail with POP, IMAP, and a 20-MB mailbox Full OWA Remote procedure call (RPC) over HTTP Outlook

20 Hosted Exchange 2003 Monitoring Management Pack Helps monitor your system in the following ways Provides a selected subset of the following Exchange 2003 Management Pack rules Customer-developed rules Tracks service availability, monitors server health and reports managed server events Contains 154 rules organized within 32 PRGs The parameters of each rule meet typical service provider needs KBs created specifically for hosting scenario Rules provide enhanced health checks on MAPI connections, RPC Ping, and Mail flow

21 Microsoft Exchange Intelligent Message Filter (IMF) Management Pack Allows MOM to monitor performance and availability of Intelligent Message Filter Ensures proper operation and reduces the likelihood of service problems and outages in Intelligent Message Filter by detecting critical events

22 Hosted Messaging And Collaboration Reporting Proactively leverage MOM management packs Collect data into a SQL database for long-term storage and analysis using SQL Reporting Services MOM Performance Counters Custom Windows Management Instrumentation (WMI) data collection applications Active user report for Microsoft Services Provider License Agreement (SPLA) reporting Mailbox usage statistics Microsoft Windows SharePoint site usage statistics

23 MOM Reporting Architecture For Hosted Messaging And Collaboration For More Information: See MOM Architecture" in the Monitoring and Reporting chapter of the Microsoft Solution for Hosted Messaging and Collaboration version 3.5 documentation

24 Hosted Exchange Service Plan Reports New Users Plan Change User adding or removing services by changing plan Services by User Many More

25 Hosted Exchange Reports Active Users Last 30 Days By Exchange Database Mailbox Utilization Hosted Exchange System Usage Quick Facts Hosted Exchange Mailbox Utilization Active users by Exchange Database Inactive users Inactive users Last 30 days Hosted Exchange Mailbox up-sell Hosted Exchange Usage profile

26 Intelligent Message Filter (IMF) Reports These reports present information on the Exchange IMF, including performance data and statistics Exchange Intelligent Message Filter Number of messages scanned, deleted, rejected, archived and assigned to each Spam Confidence Level rating Exchange Intelligent Message Filter System Usage Quick Facts Number of messages scanned and assigned an unsolicited commercial (UCE) rating the previous day Exchange Intelligent Message Filter Usage Profile Displays performance statistics to assist with capacity planning for SMTP front-end servers running Exchange IMF; Several performance objects are presented for each server running Exchange IMF

27 Discussion

28 2007 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

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