QuickSpecs. HP StorageWorks Storage Mirroring Software v5.1 with Microsoft Windows Hyper-V support. Overview

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1 Works Storage Mirroring Software v5.1 with Overview Natural and man-made disasters can occur when you least expect it - serving as a reminder that in less than a moment's notice, volumes of data loss can occur. To prevent data loss from failure, error, or disaster, Works Storage Mirroring Software provides replication and recovery of valuable Windows and Linux data to another server. Proactive replication is a key strategy coupled with tape backup and snapshot technology for up-to-the-second data protection. Having replicated data co-located enables customers to recover their static and transactional data in seconds to minutes. Patented replication and failover technology continuously captures byte-level data changes as they occur in your production environment and replicates those changes to one or more servers in any location without geographic limitations. By replicating only the bytes that change, Storage Mirroring Software uses the absolute minimum bandwidth required to replicate customer data. The software does not require special hardware to run and utilizes existing LAN or WAN infrastructure -saving time, additional investment, and maintenance. Storage Mirroring software is storage independent and will support any DAS, NAS, and SAN storage device. Additional flexibility is achieved with Windows and Linux operating system support. Storage Mirroring works on Windows Server 2003, Windows Server 2008, Windows Storage Server, 64-bit Windows, Windows on Itanium and Red Hat Linux. The platform flexibility, resource optimization, and application-specific protection enable customers to solidify their data and disaster protection strategies. What's New ort for Microsoft's Hyper-V virtualization product. Customer will now have the ability to replicate and failover in Hyper-V environments ort of Red Hat Linux version 4.5 DA Worldwide Version 13 May 28, 2009 Page 1

2 Works Storage Mirroring Software v5.1 with Models Storage Mirroring will now be offered in 3 different product SKU families Stock LTU (channel stocked single license) E-LTU (electronic delivery which replaces all previous 10 pack licenses) LTU (paper delivery which replaces all previous 10 pack licenses -an alternative to electronic delivery) Stock LTU Base Models Order the Stock LTU when you require a single license. Delivery will consist of a paper entitlement certificate per SKU and a single activation code. Add a corresponding Storage Mirroring Care Pack for support. Works Storage Mirroring NAS Edition Stock LTU TA713A Works Storage Mirroring Server Edition Stock LTU TA711A Works Storage Mirroring Enterprise Server Edition Stock LTU TA712A Works Storage Mirroring Linux Edition Stock LTU TA717A Works Storage Mirroring Virtual Infrastructure Stock LTU TA718A Works Storage Mirroring for 5 Virtual Machines Stock LTU TA714A Works Storage Mirroring for Itanium Servers Stock LTU TA715A Works Storage Mirroring for AiO Edition Stock LTU TA716A Works Storage Mirroring Server Image Copy Stock LTU TA719A Works Storage Mirroring Data Migration Stock LTU TA722A Works Storage Mirroring for Hyper-V Standard Edition Stock LTU TA737A Works Storage Mirroring for Hyper-V Enterprise Edition Stock LTU TA735A Works Storage Mirroring for Hyper-V Data Center Edition Stock LTU TA733A Stock LTU Base Model Options (requires a Storage Mirroring base license above to be installed) Works Storage Mirroring Server Recovery Option Stock LTU TA720A Works Storage Mirroring Archiving Option Stock LTU TA721A Media Kits (delivers the software executables and documentation kits) Works Storage Mirroring Windows Media Kit v5.1 TA696A Works Storage Mirroring Linux Media Kit v5.1 TA697A Works Storage Mirroring Virtualization Media Kit v5.1 TA698A E-LTU Base Models Order E-LTU when you require 10 or more licenses and you desire electronic delivery of those 10+ licenses. E-LTUs replace the previous 10 packs. Previously, an odd number of licenses over 10 require 10 packs and multiple singles, now E-LTUs will deliver the exact number of licenses electronically. Add corresponding Storage Mirroring Care Packs for support. Works Storage Mirroring NAS Edition E- LTU TA701AAE Works Storage Mirroring Server Edition E-LTU TA699AAE Works Storage Mirroring Enterprise Server Edition E-LTU TA700AAE Works Storage Mirroring Linux Edition E- LTU TA705AAE Works Storage Mirroring Virtual Infrastructure E-LTU TA706AAE Works Storage Mirroring for 5 Virtual Machines E- LTU TA702AAE Works Storage Mirroring for Itanium Servers E-LTU TA703AAE Works Storage Mirroring for AiO Edition E-LTU TA704AAE Works Storage Mirroring Server Image Copy E-LTU TA707AAE Works Storage Mirroring Data Migration E- LTU TA710AAE Works Storage Mirroring for Hyper-V Standard Edition E-LTU TA736AAE DA Worldwide Version 13 May 28, 2009 Page 2

3 Works Storage Mirroring Software v5.1 with Models Works Storage Mirroring for Hyper-V Enterprise Edition E-LTU Works Storage Mirroring for Hyper-V Data Center Edition E-LTU E-LTU Base Model Options (requires a Storage Mirroring base license above to be installed) Works Storage Mirroring Server Recovery Option E-LTU Works Storage Mirroring Archiving Option E-LTU TA734AAE TA732AAE TA708AAE TA709AAE LTU Base Models Order LTUs when you require 10 or more licenses and you desire paper delivery of those 10+ licenses. LTUs replace the previous 10 packs. Previously, an odd number of licenses over 10 require 10 packs and multiple singles, now LTUs will deliver the exact number of licenses via regular mail Add corresponding Storage Mirroring Care Packs for support. Works Storage Mirroring NAS Edition LTU TA701A Works Storage Mirroring Server Edition LTU TA699A Works Storage Mirroring Enterprise Server Edition LTU TA700A Works Storage Mirroring Linux Edition LTU TA705A Works Storage Mirroring Virtual Infrastructure LTU TA706A Works Storage Mirroring for 5 Virtual Machines LTU TA702A Works Storage Mirroring for Itanium Servers LTU TA703A Works Storage Mirroring for AiO Edition LTU TA704A Works Storage Mirroring Server Image Copy LTU TA707A Works Storage Mirroring Data Migration LTU TA710A Works Storage Mirroring for Hyper-V Standard Edition LTU TA736A Works Storage Mirroring for Hyper-V Enterprise Edition LTU TA734A Works Storage Mirroring for Hyper-V Data Center Edition LTU TA732A LTU Base Model Options (requires a Storage Mirroring base license above to be installed) Works Storage Mirroring Server Recovery Option LTU TA708A Works Storage Mirroring Archiving Option LTU TA709A DA Worldwide Version 13 May 28, 2009 Page 3

4 Works Storage Mirroring Software v5.1 with Software Compatibility Storage Mirroring NAS Edition 1 Microsoft Windows Unified Data Storage Server 2003 Microsoft Windows Storage Server 2003 Standard Edition Microsoft Windows Storage Server 2003 Enterprise Edition Microsoft Windows Storage Server 2003 R2 Microsoft Windows Storage Server 2008 Storage Mirroring Server Edition Storage Mirroring Enterprise Server Edition Storage Mirroring Itanium Server Edition Storage Mirroring AiO Edition Storage Mirroring for 5 Virtual Machines Storage Mirroring for Virtual Infrastructure 2 Storage Mirroring for Hyper-V Storage Mirroring Linux Server Edition Storage Mirroring Server Image Copy 1 You cannot upgrade or use the NAS Edition product on non-nas devices Microsoft Windows 2000 Server Microsoft Windows Server 2003 Standard Edition Microsoft Windows Server 2003 Web Edition Microsoft Windows Server 2003 Standard Edition R2 Microsoft Windows Server 2003 Standard x64 Edition Microsoft Windows Server 2003 R2 Standard x64 Edition Microsoft Windows Server 2008 Standard Edition Microsoft Windows 2000 Powered OS Microsoft Windows 2000 Advanced Server Microsoft Windows Server 2003 Enterprise Edition Microsoft Windows Server 2003 Enterprise x64 Edition Microsoft Windows Server 2003 R2 Enterprise x64 Edition Microsoft Windows Server 2008 Enterprise Edition Windows Server 2003 Enterprise Edition for 64-Bit Itanium-based Systems Microsoft Windows Storage Server 2003 R2 Standard Edition (Replication and recovery of the data inside of a virtual machine) VMware ESX Server VMware GSX Microsoft Virtual Server 2005 Citrix XenServer versions 3.1, 3.2, 4.0, 4.1, 5 Microsoft Windows Server 2008 Hyper-V (Standard, Enterprise, Data Center Editions) (Replication and recovery of the entire virtual machine: the OS, applications, and data) VMware ESX Server 3.x or later (Strongly recommended: VMware ESX Server or later) 2 Storage Mirroring for Virtual Infrastructure supports up to 5 virtual machines and only requires a license on the production server(s) Windows bit Standard Edition with Hyper-V (64-bit only) Windows bit Enterprise Edition with Hyper-V (64-bit only) Windows bit Datacenter Edition with Hyper-V (64-bit only) Red Hat Enterprise Linux , 5.x; CentOS , 5.2; SUSE Linux Enterprise Server 10.2 Microsoft Windows 2000 Powered OS Microsoft Windows 2000 Advanced Server Microsoft Windows Storage Server 2003 Standard Edition Microsoft Windows Storage Server 2003 Enterprise Edition Microsoft Windows Storage Server 2003 R2 Microsoft Windows Server 2003 Standard Edition Microsoft Windows Server 2003 Web Edition Microsoft Windows Server 2003 Standard Edition R2 Microsoft Windows Server 2003 Standard x64 Edition DA Worldwide Version 13 May 28, 2009 Page 4

5 Software Compatibility Applications Storage Mirroring Application Manager Works Storage Mirroring Software v5.1 with Microsoft Windows Server 2003 R2 Standard x64 Edition Microsoft Windows Server 2003 Enterprise Edition Microsoft Windows Server 2003 Enterprise x64 Edition Microsoft Windows Server 2003 R2 Enterprise x64 Edition Microsoft Windows Server 2008 Standard Edition Microsoft Windows Server 2008 Enterprise Edition Exchange Server 2007, Exchange Server 2003, Exchange 2000*, Exchange 5.5* SQL Server 2008, SQL Server 2005, SQL Server 2000*, SQL Server 7.0* SharePoint Services v3, WSS components of SharePoint Server (MOSS) 2007 BlackBerry Enterprise Server Oracle 10g, 9i*, 8i*, 8* * Many older application versions are only supported by older versions of Microsoft operating systems. Please check for valid configurations with Microsoft Microsoft Exchange 2000, 2003 and 2007 (Clustering support and Target Data Verification for 2003 and 2007) Microsoft SQL 2000, 2005, 2008 (Target Data Verification) Blackberry Enterprise Server - Consolidated Microsoft SharePoint - Windows SharePoint Services (WSS) 3.0 and Microsoft Office SharePoint Server (MOSS) 2007 The following chart is an interoperability matrix showing which options and features work with which versions of the core Storage Mirroring software. "Yes" indicates that the combination of core products and features work together. "No" indicates that the combination does not work and should not be ordered together. Application Manager Archiving Option Reporting Center Server Recovery Option Full Server Failover Mirroring Server Edition(s) Yes Yes Yes Yes Yes Mirroring Enterprise Server Edition(s) Yes Yes Yes Yes Yes Mirroring NAS Edition(s) Yes No No Yes No Mirroring 5 Virtual Machine Edition Yes Yes Yes Yes Yes Mirroring Itanium Server Edition Yes No No No No Mirroring Red Hat Linux Edition(s) No No No No No Mirroring for Virtual Infrastructure No No No No No Mirroring Server Image Copy No No No No No Mirroring Data Migration No No No No No Mirroring Windows 2008 Feature Pack Yes* Yes* Yes* Yes* Yes* Mirroring for Hyper-V No No Yes** No No * Feature pack must be loaded on both source and target machines. No version interoperability with previous SWSM versions ** Storage Mirroring for Hyper-V must be loaded on both source and target machines. No version interoperability with previous SWSM versions, only 64-bit versions are supported. DA Worldwide Version 13 May 28, 2009 Page 5

6 Works Storage Mirroring Software v5.1 with Software Compatibility Enterprise Install Console Virtual Recovery Assistant Microsoft SCOM/MOM Hyper-V Virtual Recovery Assistant Mirroring Server Edition(s) Yes Yes Yes No Mirroring Enterprise Server Edition(s) Yes Yes Yes No Mirroring NAS Edition(s) Yes No Yes No Mirroring 5 Virtual Machine Edition Yes Yes Yes No Mirroring Itanium Server Edition Yes No Yes No Mirroring Red Hat Linux Edition(s) No No No No Mirroring for Virtual Infrastructure No No No No Mirroring Server Image Copy No No Yes No Mirroring Data Migration No No No No Mirroring Windows 2008 Feature Pack Yes* Yes* No Yes* Mirroring for Hyper-V No No No No * Feature pack must be loaded on both source and target machines. No version interoperability with previous SWSM versions This table reflects the Storage Mirroring versions that work with each other. In general, customers should strive to have all servers licensed with the same versions of software. If uniform compatibility is not possible, use the attached table for reference. Client (Management Console) Source Server (production) Target Server (replication) orted Storage Mirror v5.1 Storage Mirror v4.5 Storage Mirror v4.5 Yes Storage Mirror v5.1 Storage Mirror v4.5 Storage Mirror v5.0 Yes Storage Mirror v5.1 Storage Mirror v4.5 Storage Mirror v5.1 Yes Storage Mirror v5.1 Storage Mirror v5.0 Storage Mirror v5.0 Yes Storage Mirror v5.1 Storage Mirror v5.0 Storage Mirror v5.1 Yes Storage Mirror v5.1 Storage Mirror v5.1 Storage Mirror v5.1 Yes Storage Mirror v5.1 Storage Mirror v5.1 Storage Mirror v5.1 Yes No client software installed Storage Mirror v4.5, v5.0, v5.1 Storage Mirror v5.1 Yes No client software installed Storage Mirror v4.5, v5.0 Storage Mirror v5.0 Yes No client software installed Storage Mirror v4.5 Storage Mirror v4.5 Yes Server Image Copy v5.1 Server Image Copy v5.1 Server Image Copy v5.1 Yes Client (Management Console) Source Server (production) Target Server (replication) Yes orted No client software installed Storage Mirror v5.1 Storage Mirror v5.0 No No client software installed Storage Mirror v5.0 Storage Mirror v4.5 No No client software installed Storage Mirror v5.1 Storage Mirror v4.5 No Storage Mirror v4.5 Storage Mirror 5.0 or 5.1 Storage Mirror 5.0 or 5.1 No Storage Mirror v5.0 Storage Mirror v5.1 Storage Mirror v5.1 No Storage Mirror v5.1 Storage Mirror v5.0 Storage Mirror v4.5 No Storage Mirror v5.1 Storage Mirror v5.0 Storage Mirror v4.5 or v5.0 No DA Worldwide Version 13 May 28, 2009 Page 6

7 Works Storage Mirroring Software v5.1 with Software Compatibility No client software installed Storage Mirror v5.1 (Win2008) Storage Mirror v4.5, v5.0, 5.1 No Storage Mirror v4.5, v5.0, 5.1 Storage Mirror v4.5, v5.0, v5.1 Storage Mirror v5.1 No Storage Mirror v4.5, v5.0, 5.1 Storage Mirror v5.1 Storage Mirror v4.5, v5.0, v5.1 No Storage Mirror v4.5, v5.0, 5.1 Storage Mirror v5.1 Storage Mirror v5.1 No Storage Mirror v5.1 Storage Mirror v4.5, v5.0, v5.1 Storage Mirror v4.5, v5.0, v5.1 No Storage Mirror v4.5, v5.0, v5.1, v5.1 Storage Mirror v4.5, v5.0, v5.1, v5.1 Storage Mirror v4.5, v5.0, v5.1, v5.1 Storage Mirror v4.5, v5.0, v5.1, v5.1 Storage Mirror v4.5, v5.0, v5.1, v5.1 Storage Mirror v4.5, v5.0, v5.1, v5.1 Storage Mirror v4.5, v5.0, v5.1, v5.1 Storage Mirror v4.5, v5.0, v5.1, v5.1 Storage Mirror v4.5, v5.0, v5.1, v5.1 The general rule is to have all Storage Mirroring versions equal. If you cannot align all versions, you need to make sure that the replication (target) server has the most recent version of software. If you have purchased a Care Pack for support, you are entitled to the latest software versions. Contact your HP channel partner or HP service representative for information on HP support via Care Packs. No No No No No No DA Worldwide Version 13 May 28, 2009 Page 7

8 Works Storage Mirroring Software v5.1 with Hardware Prerequisites, Distribution Media and Documentation Hardware Prerequisites WinTel server (minimum of two hosts, target and source) having industry standard processor(s) as documented in the Microsoft Windows 2000, Windows Server 2003, or Windows Server 2008 Hardware Compatibility List. Red Hat Enterprise Linux 4.x, 5.x SUSE Linux Enterprise Server 10.2 Itanium Server (minimum of two hosts, target and source) TCP/IP network connection between hosts 45 MB disk space for Storage Mirroring system files 30 MB disk space for Windows installer files Distribution Media StorageWorks Storage Mirroring is available as a media and docs kit for Server and Enterprise Server versions for Microsoft and Red Hat Linux installations. A 60-day trial version is also available on the HP Web site for download at: Licenses per host are sold separately and are available in single or bundles of 10 licenses. Documentation Additional information online: HP home page: Works products home page: Works Storage Mirroring software home page: HP Services home page: HP Technical ort home page: HP Solutions: Works* software download page: *Go to this location to download a 60-day trial version of StorageWorks Storage Mirroring. DA Worldwide Version 13 May 28, 2009 Page 8

9 Works Storage Mirroring Software v5.1 with Software Licensing Software Licensing StorageWorks Storage Mirroring LTU (license to use) is licensed per WinTel or Itanium host installation. When purchasing a Stock LTU, 1 activation key code is provided, one for each host. HP's Storage Mirroring software requires a software license per server that will participate in the replication and failover process. A typical scenario would be a 1-to-1 configuration - a production server and a replication server. In this 1-to-1 scenario, each server would require a Storage Mirroring license. If you chose to implement a many-to-1 or a 1-to-many scenario where you have many production servers or many replication servers, all servers need to be licensed. There is no limit to the number of servers that can be licensed. The following table is a guideline for which servers require a Storage Mirroring license to complete a solution. In general, all servers that participate in the replication and failover process need to be licensed. The exception is the new Data Migration skus and the Virtual Infrastructure skus. Products Works Storage Mirroring Server Edition (Stock LTU, E-LTU, LTU) Works Storage Mirroring Enterprise Server Edition (Stock LTU, E-LTU, LTU) Works Storage Mirroring NAS Edition (Stock LTU, E-LTU, LTU) Works Storage Mirroring 5 Virtual Machines (Stock LTU, E-LTU, LTU) - 5 VMs Works Storage Mirroring Itanium Server Edition Stock LTU Works Storage Mirroring AiO Edition (Stock LTU, E-LTU, LTU) Works Storage Mirroring Linux Edition (Stock LTU, E-LTU, LTU) Works Storage Mirroring Virtual Infrastructure Edition (Stock LTU, E-LTU, LTU) - 5 VMs Works Storage Mirroring Server Image Copy (Stock LTU, E-LTU, LTU) Works Storage Mirroring Server Recovery Option (Stock LTU, E-LTU, LTU) Works Storage Mirroring Archiving Option (Stock LTU, E-LTU, LTU) Works Storage Mirroring Data Migration (Stock LTU, E-LTU, LTU) Works Storage Mirroring for Hyper-V (Stock LTU, E-LTU, LTU) Source Server (production/original) License Required Target Server (replication/new) License Required not required not required Storage Mirroring for Virtual Machines replicates and protects data inside a virtual operating system - up to 5 virtual machines per license Storage Mirroring for Virtual Infrastructure replicates and protects the entire virtual machine - the DA Worldwide Version 13 May 28, 2009 Page 9

10 Works Storage Mirroring Software v5.1 with Software Licensing operating system, the applications, and the data. This Storage Mirroring product is licensed to support up to 5 virtual machines per license. Additionally, you will need to match the version of your operating system for each server to the appropriate version of Storage Mirroring. For example, if you have Microsoft Storage Server operating system on a NAS box, you need to have the NAS version of Storage Mirroring. Similarly, if you have the Enterprise Edition of Microsoft Server, you need the Enterprise version of Storage Mirroring. (see the 'Software ort' table above) SPECIAL NOTE: Storage Mirroring Enterprise Edition will function on any version of Microsoft operating system (except Data Center Edition). For example, if you desire to keep all software licenses consistent regardless of the operating system version installed on your server, you can elect to install Storage Mirroring Enterprise Edition on all servers. Other Storage Mirroring versions must be matched to their respective operating system editions. The software does not need special hardware or software to utilize your existing LAN or WAN infrastructure. Storage Mirroring software is extremely flexible and supports different storage technologies even if you have a mix of different hardware and operating system versions: DAS (servers with internal drives or external drives) NAS (ProLiant Storage Server products and All-in-One Storage Subsystems) SAN (XP, EVA, MSA) Storage Mirroring will also support 3rd party servers and storage if a customer wishes to migrate data from their servers and storage onto ProLiant servers and storage. The Storage Mirroring licenses are transferable to other HP servers. Getting the Storage Mirroring Software Instructions: Select the appropriate version for your operating system. Download the Storage Mirroring software for a 60 day evaluation. (Note if you have purchased an All-in-One Storage System or ProLiant Storage System product, the Storage Mirroring installer or evaluation software may be embedded on the disk image). The Virtual Infrastructure products are currently not available as a 60 day trial. These products are only available in the Virtualization media kit. All features and options are enabled during this evaluation period. Type in "EVAL" during the installation when you are prompted for an activation or license code. At the end of the evaluation period, the appropriate Storage Mirroring licenses are required to continue using the software. All configurations, settings, and jobs created during the evaluation period are maintained when the appropriate Storage Mirroring licenses are added even if the evaluation software has previously expired. The 60-day trial software cannot be re-installed on the same server after the software has expired. The customer may elect to purchase the License To Use (LTU), re-install the trial on another server, or not use the software. Getting the Storage Mirroring License Key: You need to obtain a permanent activation key to make your Storage Mirroring license valid beyond the 60 day trial period. DA Worldwide Version 13 May 28, 2009 Page 10

11 Works Storage Mirroring Software v5.1 with Software Licensing You need to purchase the appropriate Storage Mirroring part number that matches your operating system on your server (see the 'Software ort' table above). Those part numbers can be obtained from your HP channel partner. After ordering the LTU (license-to-use) part number, you will receive an HP Entitlement Certificate. This certificate will contain information on how to create a permanent software license. The Entitlement Certificate will provide instructions on how to proceed to an HP web site that will automatically generate your license key. The HP licensing web site will ask you to enter contact information and your order number from the entitlement certificate. The web site will generate the activation key and a permanent activation certificate to the address you previously supplied. An activation code will appear on the certificate. Upon receipt of the activation code, you may reload the software, enter the activation code and make the license fully functional and permanent. NOTE: Storage Mirroring version 5 and version 5.1 has new 24 character activation codes. Previous versions of Storage Mirroring had 16 character codes. The version 5, 24 character activation codes WILL NOT activate any software that is version 4.5 or below. Any new Storage Mirroring servers must be version 5 or 5.1 and use the new 24 character activation codes. NOTE: Storage Mirroring version 5 and v5.1, once licensed, will not interoperate with any Storage Mirroring v4.4 or v4.5 servers as the target server (see the 'Software ort' table above). Recovery of Entitlement Certificates, Activation Codes or Issues with Redemption: For additional password assistance you may contact one of the following license centers If your request is an emergency and the time is after normal business hours of your password delivery center, you may contact another center by phone or to fulfill your request. Hewlett-Packard Password Center for U.S.A: Phone: (801) or (800) Fax: (801) Hours of operation: 6:00 am to 6:00 pm MST Americas_password@cnd.hp.com Hewlett-Packard Password Center for Europe/Africa: Phone: ( ) Fax: ( ) Hours of operation: 9:00 to 18:00 CET Europe_password@cnd.hp.com Hewlett-Packard Password Center for Asia Pacific: Phone: (outside Japan) ( ) - English ort Phone: (within Japan) Japanese ort Fax: ( ) Hours of operation: 9:00 am to 5:00 pm JST Asia_password@cnd.hp.com DA Worldwide Version 13 May 28, 2009 Page 11

12 Works Storage Mirroring Software v5.1 with Service and ort, HP Care Pack, and Warranty Information HP Care Pack Services. Scalable, Flexible, Dependable. Like your storage. Your storage is evolving. Get scalable support that evolves with it. HP Care Pack Services is an easy-to-buy, easy-to-use portfolio of packaged services covering your lifecycle needs. You can rely on our highly skilled, HP certified professionals to offer a breadth of expertise across leading storage technologies, and work side by side with you for optimal results. Partner with HP Technology Services to boost availability and avoid costly downtime by mitigating technology-related business risks. To help take the worry out of deploying, supporting and managing your storage technologies, we've designed a portfolio of service options that are as flexible, scalable and affordable as our storage. Protect your business beyond the warranty Standard warranty protects against product defects and some causes of downtime. HP Care Pack Services helps you proactively guard against unplanned downtime which can reduce your productivity and profitability. By using a standard approach to warranty uplifts, such as HP Care Pack Services, customers can be certain of consistency of operations for both mission-critical and standard business computing. Extending warranties with HP Care Pack Services The key to normalizing the warranty of combined solutions-is making service uplift simple: HP Care Pack Services. This portfolio of predefined packages, extending across the entire IT lifecycle, offering consulting, education, technical support, optimization, risk assessment, and more. It's entirely flexible allowing customers to extend the cover to the precise level of support required. Customer's standard hardware warranty, for example, can be upgraded to next-business-day response, to same-day coverage, or even to a committed six-hour call-to-repair service available 24 hours every day of the week. Provide consistent, predictable levels of support across your entire department or business Give you direct access to proven technical and problem-solving expertise Offer a choice of response-time and repair-time commitments Are available whenever and wherever you do business For many products, post-warranty HP Care Pack Services are available when your original warranty has expired. Choose the support levels that meet your business requirements, from basic to mission-critical. In the new world of business technology, when your technology has to work for your business to work, who can you trust to make your technology work? HP Technology Services, the trusted business technology experts who manage your technology in action, because when technology works, business works. NOTE: Care Pack Services availability may vary by product and country. 60-day evaluation services support No support or services are available for trial versions of Works Storage Mirroring Recommended Services HP Care Pack Services recommended for optimal satisfaction of all deployments of your product. Plus provides integrated hardware and software 24 support services designed specifically for your technology. HP Services engineers deliver reactive onsite hardware support and over-the-phone software support around-the-clock. HP Installation and HP Installation and Startup Services for StorageWorks Storage Mirroring Startup Services for delivers the expert assistance you need to rapidly deploy and integrate real- StorageWorks Storage time data mirroring between local and remote systems. Mirroring DA Worldwide Version 13 May 28, 2009 Page 12

13 Works Storage Mirroring Software v5.1 with Service and ort, HP Care Pack, and Warranty Information Product Number TA699A TA699AAE TA700A TA700AAE TA701A TA701AAE Product Name Mirroring SW Server Edition LTU Mirroring Server Edition E-LTU Mirroring SW Enterprise Server Edition LTU Mirroring Enterprise Server Edition E-LTU Mirroring SW NAS Edition LTU Mirroring NAS Edition E-LTU Service Name HP Installation and Startup Services for StorageWorks Storage Mirroring Server Ed LTU SW Server Edition LTU SW HP 3yr 24x7 Enterprise Srv Edition LTU SW HP 3yr 24x7 Enterprise Srv Edition LTU SW NAS/AiO LTU SW NAS/AiO LTU SW Care Pack Services Product # and Band HA124A1-5HP HA110A3-12T HA110A3-12T HA110A3-12U HA110A3-12U HA110A3-12V HA110A3-12V Alternate Care Pack Services Product # UC926A/E UQ159E UQ159E UQ159E UQ159E UQ167E UQ167E DA Worldwide Version 13 May 28, 2009 Page 13

14 Works Storage Mirroring Software v5.1 with Service and ort, HP Care Pack, and Warranty Information TA702A TA702AAE TA703A TA703AAE TA704A TA704AAE TA705A TA705AAE Mirroring 5 Virtual Machine LTU 5 Virtual Machine LTU SW Mirror 5 Virtual Machine E-LTU Mirroring Itanium Server Edition LTU Mirror Itanium Server Edition E-LTU Mirroring SW AiO Edition LTU Mirroring AiO Edition E-LTU Mirroring Linux Edition LTU Mirroring Linux Edition E-LTU 5 Virtual Machine LTU SW Itanium Server LTU SW Itanium Server LTU SW NAS/AiO LTU SW NAS/AiO LTU SW Linux Edition LTU SW Linux Edition LTU SW HA110A3-12W HA110A3-12W HA110A3-12X HA110A3-12X HA110A3-12V HA110A3-12V HA110A3-12Y HA110A3-12Y UQ171E UQ171E UQ175E UQ175E UQ167E UQ167E UQ179E UQ179E DA Worldwide Version 13 May 28, 2009 Page 14

15 Works Storage Mirroring Software v5.1 with Service and ort, HP Care Pack, and Warranty Information TA706A TA706AAE TA707A TA707AAE TA708A TA708AAE TA709A TA709AAE Mirroring Virtual Infrastructure LTU Virtual Infrastructure Edition LTU SW Mirror Virtual Infra Edition E-LTU Virtual Infrastructure Edition LTU SW Mirroring Server Image Copy LTU Sever Image Copy LTU SW Mirror Server Image Copy E-LTU Server Image Copy LTU SW Mirroring Server Recovery LTU Mirror Server Recovery Opt E-LTU Mirroring Archiving Option LTU Mirror Archiving Option E-LTU DataMig/SrvRec LTU SW DataMig/SrvRec LTU SW Arch Opt LTU SW HA110A3-12Z HA110A3-12Z HA110A3-13B HA110A3-13B HA110A3-13C HA110A3-13C HA110A3-13E HA110A3-13E UQ183E UQ183E UQ187E UQ187E UQ191E UQ191E UQ195E DA Worldwide Version 13 May 28, 2009 Page 15

16 Works Storage Mirroring Software v5.1 with Service and ort, HP Care Pack, and Warranty Information TA710A TA710AAE TA711A TA712A TA713A TA714A TA715A Mirroring Data Migration LTU* Mirroring Data Migration E-LTU* Mirroring Server Edition Stock LTU Mirroring Enterprise Server Edition Stock LTU Mirroring NAS Edition Stock LTU Mirroring 5 Virtual Machine Stock LTU Mirror Itanium Server Edition Stock LTU Archiving Option LTU SW DataMig/SrvRec LTU SW DataMig/SrvRec LTU SW Server Edition LTU SW HP 3yr 24x7 Enterprise Srv Edition LTU SW NAS/AiO LTU SW 5 Virtual Machine LTU SW Itanium Server LTU SW HA110A3-13C HA110A3-13C HA110A3-12T HA110A3-12U HA110A3-12V HA110A3-12W HA110A3-12X UQ195E UQ191E UQ191E UQ159E UQ163E UQ167E UQ171E UQ175E DA Worldwide Version 13 May 28, 2009 Page 16

17 Works Storage Mirroring Software v5.1 with Service and ort, HP Care Pack, and Warranty Information TA716A TA717A TA718A TA719A TA720A TA721A TA722A TA737A Mirroring AiO Edition Stock LTU Mirroring Linux Edition Stock LTU Mirror Virtual Infrastructure Edition Stock LTU NAS/AiO LTU SW Linux Edition LTU SW Virtual Infrastructure Edition LTU SW Mirror Server Image Copy Stock LTU Server Image Copy LTU SW Mirror Server Recovery Stock LTU Mirror Archiving Option Stock LTU Mirror Data Migration Stock LTU* Mirroring Hyper-V STD Edition Stock LTU DataMig/SrvRec LTU SW Arch Opt LTU SW DataMig/SrvRec LTU SW HA110A3-12V HA110A3-12Y HA110A3-12Z HA110A3-13B HA110A3-13C HA110A3-13E HA110A3-13C HA107A3-14E UQ167E UQ179E UQ183E UQ187E UQ191E UQ195E UQ191E DA Worldwide Version 13 May 28, 2009 Page 17

18 Works Storage Mirroring Software v5.1 with Service and ort, HP Care Pack, and Warranty Information TA736AAE TA736A TA735A TA734AAE TA734A TA733A TA732AAE Mirroring Hyper-V STD Edition E-LTU Mirroring Hyper-V STD Edition LTU Mirroring Hyper-V Enterprise Edition Stock LTU Mirroring Hyper-V Enterprise Edition E-LTU Mirroring Hyper-V Enterprise Edition LTU Mirroring Hyper-V DC Edition Stock LTU Mirroring Hyper-V DC Edition E-LTU Hyper-V STD LTU SW Hyper-V STD LTU SW Hyper-V STD LTU SW HP CP 3Y SW ort 24x7 Hyper-V Enterprise LTU SW HP CP 3Y SW ort 24x7 Hyper-V Enterprise LTU SW HP CP 3Y SW ort 24x7 Hyper-V Enterprise LTU SW HP CP 3Y SW ort 24x7 Hyper-V DC LTU SW HP CP 3Y SW ort 24x7 Hyper-V DC LTU SW HA107A3-14E HA107A3-14E HA107A3-14F HA107A3-14F HA107A3-14F HA107A3-14G HA107A3-14G UQ525E UQ525E UQ525E UQ529E UQ529E UQ529E UQ533E UQ533E DA Worldwide Version 13 May 28, 2009 Page 18

19 Works Storage Mirroring Software v5.1 with Service and ort, HP Care Pack, and Warranty Information TA732A Mirroring Hyper-V DC Edition LTU * Do not order I&S for this product. HP CP 3Y SW ort 24x7 Hyper-V DC LTU SW HA107A3-14G UQ533E Related Services Services that will enhance the user experience in many product deployments. HP Entry Storage Data Migration Service for Windows HP Entry Storage Data Migration Service for Windows for customers seeking a low cost means of migrating data when refreshing assets, consolidating or tiering storage. This economical approach provides HP managed data migration for customers with the migration-only version of Works Storage Mirroring Software. Product Number Product Name Service Name Care Pack Services Product # and Alternate Care Pack Service Product # Band TA710A Mirroring Data Migration LTU* HP Entry Storage Data Migration Service for Windows Contact your HP sales rep or Channel Partner for assistance Contact your HP sales rep or Channel Partner for assistance TA710AAE Mirroring Data Migration E-LTU* HP Entry Storage Data Migration Service for Windows Contact your HP sales rep or Channel Partner for assistance Contact your HP sales rep or Channel Partner for assistance eort HP eort is a portfolio of technology-based services that assist you with managing your business environment - from the desktop to the data center. ort Portal The HP support portal provides one-stop access to the information, tools and services you need to manage the daily operations of your IT environment. Features include: Access to self-solve tools (including search technical knowledge base) Efficient logging and tracking of support cases Collaboration with other business and IT professionals Download of patches and drivers Access to diagnostic tools Proactive notification of relevant information Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit Remote ort Technology (RST)-HP Remote ort Pack Taking a more proactive approach to IT support, the HP Remote ort pack plug-in module easily integrates with HP Systems Insight Manager to provide a powerful, unified "single pane of glass" solution DA Worldwide Version 13 May 28, 2009 Page 19

20 Works Storage Mirroring Software v5.1 with Service and ort, HP Care Pack, and Warranty Information for onsite and remote management. HP Remote ort Pack enhances HP Systems Insight Manager with intelligent event diagnosis plus the automatic submission of hardware event notifications securely to HP support, including acknowledgment and status returns. It adds remote configuration collections to allow the delivery of assessment and proactive services for your SAN storage and HP-UX environments. Customer Technical Training Consider education as an integral part of your strategy to get the best return on investment for your HP storage solution. HP offers a variety of training courses on storage software, networking, archiving and disk storage systems. Our classes are available in many delivery modalities from traditional instructor-led courses at one of our 80 training centers worldwide to on-site training customized to your needs or online. HP Services Awards HP Services continues to be recognized for service and support excellence by customers, partners, industry organizations and publications around the world. Recent honors and award reflect our services team's dedications, technical expertise, professionalism and uncompromising commitment to customer satisfaction. For a list of all our awards, please visit: Additional Services Information For more information about HP Care Pack Services for Storage, please visit: If you have specific questions, contact your local HP representative. Contact information for a representative in your area can be found at "Contact HP" Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows NT are US registered trademarks of Microsoft Corporation. VMware is a registered trademark of EMC Corporation. Red Hat Linux is a registered trademark of Red Hat, Inc. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. DA Worldwide Version 13 May 28, 2009 Page 20