ADDENDUM NO. 2. Date Of Addendum: March 21, 2014

Transcription

1 Solicitation No. R F1 Addendum No. 2 Finance and Administration Services Department PURCHASING DIVISION 115 S. Andrews Avenue, Room 212, Fort Lauderdale, Florida FAX broward.org/purchasing Hours of Operation: Monday through Friday 8:30 a.m. to 5:00 p.m. ADDENDUM NO. 2 Solicitation No.: Solicitation Title: R F1 Cellular Wireless Voice Services Date Of Addendum: March 21, 2014 Attention all potential bidders: Should Addendum: Information included in this Addendum is for clarification purposes. This Addendum SHOULD be returned with your Bid submittal. To all prospective bidders, please note the following changes and clarifications: 1. Request for Informaiton No. R F1 shall remain open until the close of business on Monday, March 24, 2014 at 5:00 P.M.. If you have already submitted a response to RFI No. R F1, the proposer is not required to submit additional documentation to Broward County. All other terms, conditions and specifications remain unchanged for this bid. NAME OF COMPANY: Addendum Form 3 (rev 08/2012) Page 1 of 1 A Service of the Broward County Board of County Excellence in Government Procurement Our Commissioners Best. Nothing Less.

2 Solicitation No. R F1 Addendum No. 1 Finance and Administration Services Department PURCHASING DIVISION 115 S. Andrews Avenue, Room 212, Fort Lauderdale, Florida FAX broward.org/purchasing Hours of Operation: Monday through Friday 8:30 a.m. to 5:00 p.m. ADDENDUM NO. 1 Solicitation No.: Solicitation Title: R F1 Cellular Wireless Voice Services Date Of Addendum: March 10, 2014 Attention all potential bidders: Should Addendum: Information included in this Addendum is for clarification purposes. This Addendum SHOULD be returned with your Bid submittal. To all prospective bidders, please note the following changes and clarifications: 1. Request for Informaiton No. R F1 IS DELAYED UNTIL FURTHER NOTICE. Addendum No. 2 will set a new opening date. All other terms, conditions and specifications remain unchanged for this bid. NAME OF COMPANY: Addendum Form 3 (rev 08/2012) Page 1 of 1 A Service of the Broward County Board of County Excellence in Government Procurement Our Commissioners Best. Nothing Less.

3 REQUEST FOR INFORMATION AGENCY: Broward County Enterprise Technology Services RFI NO.: R F1 TITLE: Cellular Wireless Voice Service CONTACT: Name: Leahann Licata Address: 115 S. Andrews Avenue, Room 212, Fort Lauderdale, FL Telephone: Posted: February 24, 2014 Last day for receipt of information: March 10, 2014, before or until 5:00 P.M. This is a Request for Information (RFI) - this is not a request for competitive pricing or a process for the County to purchase; this request is only for information gathering purposes. No award will be made based on the results of this process. Any procurement by the County will be the subject of a separate process and subject to budget approval and a signed contract executed by our Purchasing Director or the Board of County Commissioners. Providers are requested to submit the following questionnaire. It is required that responses be submitted by date and time listed above. One (1) original copy of all hardcopy materials is required as well as two (2) CD/DVD-ROM of all RFI information. CD s with product demonstrations, digital marketing brochures, and technical documentation are encouraged, but not required to be submitted. Enterprise Technology Services (ETS) is a Division of Broward County Commission and provides a wide variety of technology services to Broward County agencies. Our goal is to enhance the quality of cellular services to Broward County agencies through innovative and integrated cellular communication services and solutions. ETS desires to obtain information from a capable and reliable Top-Tier Cellular Carrier to provide reliable, responsive and cost-effective services to approximately 6,000 Broward County employees throughout the tri-county area. Coverage must include the entire geographical region of Broward, Miami-Dade and Palm Beach Counties. We are especially interested in service capabilities for mobile devices and methods used to provide a seamless transition to our employees. Cellular providers are requested to submit responses to the incorporated questionnaire and conduct an in-person ninety (90) minute product presentation in accordance with Exhibit A, Presentation Script. (Beginning on Page five of six)

4 Page 2 of 6 **Responses to this Request for Information questionnaire must be submitted by the date and time listed above in order to participate in preceding presentations to the County. Presentations will be scheduled thereafter with ample notice to each interested provider within the time-frame presented below. Presentation The presentation will be scheduled no more than two (2) months after the closing date of this RFI. An on-site representation by the responding firm is scheduled for ninety (90) minutes which includes fifteen (15) minutes for clarification questions and answers. The presentation script is attached as Exhibit A. County s expectation for representation of your firm is a Director and a knowledgeable support level analyst. All Presentations will be held in the Sunshine and will be digitally recorded. Services Required All responding firms must be able to demonstrate that they are able to meet the following requirements: Your firm is a Top-Tier National Cellular Wireless Carrier. Your Firm provides nationwide and international voice and data services to include but not limited to Smart Phone/PDA Devices, hardware and high speed broadband access. Your firm is a National Cellular Wireless Carrier* *Top-Tier National Cellular Wireless Carrier is defined as; an organization which directly owns and operates its cellular sites and switches in all the top 100 U.S. metropolitan areas. Your Firm meets the above requirements Yes No Presentations shall be offered to all responders to this Request for Information that meet or exceed the above statement. Requester Keith Wolf Enterprise Technology Services 1 North University Drive, Suite 4003A Plantation, Florida Telephone: Fax: kawolf@broward.org

5 A successful solution shall include at the minimum: Page 3 of 6 Nationwide and international voice and data services International Roaming Network Redundancy and Disaster Recovery Hardware-Smart Phones, PDAs, Cellphones Accessories and Services which include new emerging voice and wireless fraud prevention A primary digital wireless voice communication mode Contractor s systems and equipment must meet or exceed all applicable industry standards Federal Communications Commission (FCC) wireless enhanced 911 (E911) service Coverage over the entire geographical region of Broward, Miami-Dade and Palm Beach Counties QUESTIONNAIRE Prospective vendors are requested to provide information regarding their ability to supply the products and services described to be helpful and useful for a future requisition. Solution providers are asked to answer the following questions as completely and succinctly as possible, in the following order, in an attachment with responses, referencing the complete question and question number. COMPANY INFORMATION 1. Company Name and Headquarters Mailing Address: 2. Contact Name, telephone and 3. Company Website URL: 4. Location of Project Manager/Regional Sales Manager that would serve Broward County: 5. Type of Organization (Corporation, Partnership, etc.): 6. How long has your company been in business in its current form? 7. Primary contact information to schedule Presentation. COSTS AND TIMELINE 8. Typical, estimated costs for all required activation services including any required third party licenses for available services, if applicable. These numbers are not binding. 9. What is the length of typical implementations? What are the key variables or obstacles affecting the implementation schedule? REFERENCES 10.Approximately how many U.S. Government Entities (Federal, State or Local Government) have you successfully completed similar service for (to)? 11.How many U.S. Government Entities (Federal, State or Local Government) are you currently directly providing cellular service? 12.List existing Contract Vehicles that Broward County is eligible to participate and/or piggy-back against.

6 Page 4 of 6 13.Approximately how many Florida counties or cities have you provided similar services to? Please list up to three counties or cities. 14.Provide five (5) customer references. Provide contact information including customer name, contact telephone and address (if available). Include customers most similar to Broward County who have already implemented your services. The County may contact these references to confirm cost and capability issues. COMMENTS Provide a brief (no more than 1 page) statement describing the advantages to Broward County, should it select to use your cellular service. Provide any other abilities or features not mentioned in previous questions. Also, make note of any proprietary features of your services. Prospective vendors are requested to provide information regarding their ability to supply the contractual services described. Selection by the County of a wireless cellular solution shall be facilitated through a separate solicitation. Company Name: Company Address: Contact Name: Phone Number: (Print) (Print) (Print) Fax Number: Address:

7 Page 5 of 6 Exhibit A Presentation Script Total allotted time is 90 minutes Vendor introductions Previous customers and services provided Demonstration Questions Summary closing Clarification questions and answers 5 minutes 10 minutes 50 minutes 10 minutes 15 minutes Number Demonstration Script 1. Demonstrate your organization s direct ownership of cellular sites and switches across the top 100 U.S. metropolitan areas. 2. Show maps of U.S. states and territories to which you provide calling and broadband coverage. 3. Demonstrate dual mode phone for International roaming via the Global System for Mobile Communications (GSM) and Code Division Multiple Access (CDMA) technology that will operate in South America, Asia, Africa, Europe, and Australia. 4. Demonstrate your access to generator and backup power coverage to most cell sites in South Florida (greater than or equal to 75% coverage). 5. Demonstrate External Storage Support, such as for a Secure Digital (SD) card slot (Smartphone). 5 Various display, memory (RAM), and processor types (Smartphone). 6. Demonstrate that your hardware supports one or more of the following connection types: i. Voice: Global System for Mobile (GSM) ii. Voice: Code Division Multiple Access (CDMA) iii. Data: General Packet Radio Service (GPRS) iv. Data: Enhanced Data rates for Global Evolution (EDGE) v. Data: CDMA vi. Data: Enhanced Voice-Data Optimized (EV-DO) vii. Bluetooth viii. Wi-Fi (802.11) ix. Other 7. Demonstrate that your organization maintains a large variety of phone accessories for each of the phone models offered. 8. Demonstrate your fraud prevention system including number theft via cloning. 9. Demonstrate that your internal fraud prevention systems are transparent to Contractor Customers, such as; fraud detection software that flags unusual calling activity. 10. Demonstrate your use of authentication of fraud technology to help prevent fraudulent use of Contractor network.

8 Page 6 of Demonstrate the following two categories of phones: i. Category I, Full-Duplex, Dual or Tri-mode ii. Category II, Full-Duplex Digital mode 12. Demonstrate adherence to established cellular industry and performance standards and your firm s active supportive role in organizations established to develop and promote industry standards. 13. Demonstrate that your equipment and technology suppliers actively participate in industry organizations and share information on applicable standards with Contractor 14. Demonstrate that you offer Local Number Portability (LNP); enabling wireless customers to retain their mobile number when they switch wireless service providers. 15. Demonstrate your adherence to the Federal Communications Commission (FCC) requirement to provide wireless enhanced 911 (E911) service in the form of Automatic Location Identification (ALI) and Automatic Number Identification (ANI) 16. Demonstrate that your equipment and services have the capability to dial *FHP (Florida Highway Patrol). 17. Demonstrate your handsets with Global Positioning System (GPS) capabilities. 18. Demonstrate your development of a customer web page. 19. Discuss an anticipated implementation plan, describing all the activities necessary to successfully make operational the full scope of services required. 20. Discuss your organization s billing process. 21. Discuss credit process for Eligible Users when denied use of service for a period of eight (8) or more continuous hours during any monthly billing period. 22. Discuss anticipated periodic Business Review Meetings, 23. Dropped Call Definition: A call is defined to be dropped when a user experiences an abnormal call release without either side manually ending the call. Discuss average percentages, during any month, of wireless voice drops from the network. 24. Discuss the average service credits, during any month, for wireless voice drops from the network.