1400 College Drive Waco, Texas (254) An Equal Opportunity institution

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1 The following courses are a partial listing of the courses that MCC provided for a training grant with the Texas Workforce Commission. This list does not include the customized skills training courses that can be provided with our specialized training vendors. Please contact Danny Uptmore, Steve Wenzel, or Stephanie Maultsby for more information. Accounting Beginning QuickBooks 2009 Quickly and efficiently gain control over your business finances with QuickBooks Instructor Traci Mitchell will teach you the best method to set up company financial information. Course materials provided. Prerequisite: basic computer and accounting skills. Cost: $129, four 3-hour classes (12 hours). Min/Max class size Call for discounts if you send more than 5 to the class. Advanced QuickBooks 2009 Gain even more control and efficiency of your business finances using QuickBooks. This advanced course will pick up from where the Basics course left off and focus primarily on Payroll and Inventory as well as introduce you to other advanced areas if time allows. Course Materials provided in Beginning QuickBooks course. Prerequisite: Beginning QuickBooks class or prior knowledge of QuickBooks. Cost: $119, three 3-hour classes (9 hours). Min/Max class size Call for discounts if you send more than 5 to the class. Auto Glass Installation Basic Auto Glass Installation This class will introduce the trainee to the basics of auto glass installation. Participants will become familiar with the latest industry installation best practices, terminology, tools, and techniques in the state of the art training facility. The class will be minimal hands on focusing on the auto glass trade s skills, and safe products for installation. Course materials provided. Prerequisite: None Cost: $495, two days (16 hours). Min/Max class size Advanced National Auto Glass Installation Certification This 4-day course teaches a participant the disciplines of professional auto glass installation by following the nationally recognized industry standards and urethane manufacturer recommendations. This class is a mix of minimum hands-on with the latest technology in auto glass adhesives, tools, and techniques, plus extensive classroom training at the state-of-the-art GDU shop. Successful trainees will earn the National Auto Glass Installation Certification. Course materials provided. Prerequisite: Basic Auto Glass Installation. Cost: $995, four days 8-5 (32 hours). Min/Max class size Computer: Adobe CS4 Adobe Photoshop Level 1 Participants will explore the Photoshop CS4 interface, customize it, and use tools for selecting parts of images. You will learn to use layers and to apply layer effects and filters for creating special effects. Additionally, you will use painting tools and blending modes to enhance the appearance of your design. Finally, you will save images in both print and web formats. Course materials provided. Prerequisite: Before taking this course, students should have basic Windows application skills, such as copying and pasting objects, formatting text, and saving files and some knowledge of digital photography. Cost: $129, three 3-hour classes (9 hours). Min/Max class size Call for discounts if you send more than 5 to the class. Adobe Photoshop Level 2 Participants will enhance their ability to create accurate masks and image effects, retouch images, work with video files, automate repetitive tasks, and integrate with other Adobe applications. Course materials provided. Prerequisite: Level 1 course or significant knowledge of the software. Cost: $129, three 3-hour classes (9 hours). Min/Max class size Call for discounts if you send more than 5 to the class.

2 Adobe InDesign Level 1 Participants will familiarize themselves with print layouts and designs using Adobe InDesign. You want to learn about the tools and features available to you in Adobe InDesign CS4. In this course, you will work with some of the tools and features to create eye-catching printed documents using InDesign CS4. Prerequisite: Before taking this course, students should have basic Windows application skills, such as copying and pasting objects, formatting text, and saving files and some knowledge of Adobe software is helpful but not required. Cost: $129, three 3-hour classes (9 hours). Min/Max class size Call for discounts if you send more than 5 to the class. Adobe InDesign Level 2 Participants will use the advanced features of Adobe InDesign CS4 to create and design content for the web and print. You will use the advanced features of Adobe InDesign CS4 to create and design content for the web and print. Course materials provided. Prerequisite: Level 1 course or significant knowledge of the software. Cost: $129, three 3-hour classes (9 hours). Min/Max class size Call for discounts if you send more than 5 to the class. Adobe Illustrator Level 1 Adobe Illustrator CS4 is a sophisticated graphics application that helps you create complex and attractive designs with type effects. You can create advertisements and other illustrations with ease using this software. However, creating complex designs can be overwhelming if you are not familiar with the tools and the features in Adobe Illustrator. In this course, you will use Adobe Illustrator CS4 by drawing and manipulating simple shapes to design a layout for your product. This course is intended for designers, publishers, pre-press professionals, marketing communications professionals, or people switching to a design job or taking on design responsibilities, who need to use Illustrator to create illustrations, logos, advertisements, or other graphic documents. Prerequisite: Before taking this course, students should have basic Windows application skills, such as copying and pasting objects, formatting text, and saving files and some knowledge of Adobe software is helpful but not required. Familiarity with basic design terminology, such as palette, color mode, shapes, text, and paths, is highly recommended. Cost: $129, three 3-hour classes (9 hours). Min/Max class size Call for discounts if you send more than 5 to the class. Adobe Illustrator InDesign Level 2 Participants will create complex illustrations, manage color across a range of devices, work with graphs and variables, control how illustrations appear on print and the web, and preview them on mobile devices. Course materials provided. Prerequisite: Level 1 course or significant knowledge of the software. Cost: $129, three 3- hour classes (9 hours). Min/Max class size Call for discounts if you send more than 5 to the class. Computer: Microsoft (Windows XP, Vista, and 7; Office 2000, 2003, and 2007) Excel Basic Learn the fundamentals of Excel (new features of this level), worksheet basics (opening worksheets, entering formulas, using AutoSum and AutoFill), editing worksheets (editing, moving, copying, find/replace, and cell comments), and formatting worksheets (formatting options, cell features, and conditional formatting). Course materials provided. Prerequisites: basic computer skills and understanding of MS Windows or significant experience with the Windows operating system. Cost: $119, 8 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Excel Advanced Increase your knowledge of Excel by learning how to work with charts (creating and modifying charts), managing workbooks (multiple workbooks, protecting workbook contents, and sharing workbooks), page layout/printing (headers, footers, and advanced printing options), and advanced functions (formulas with multiple operators, inserting functions, understanding formula errors). Course materials provided. Prerequisites: basic computer skills and Basic Excel. Cost: $119, 8 hours. Min/Max class size Call for

3 discounts if you send more than 5 to the class. Access Beginning Learn the fundamentals of Access by learning the fundamentals (working with databases, new functions of the version), database basics (basics of a table, query, and forms), creating databases (creating a new table, query, and form), and working with data (finding, filtering, and formatting data). Course materials provided. Prerequisites: basic computer skills. Cost: $119, 8 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Access Advanced Expand your knowledge of Access by working with tables and fields (indexing a field, adding field descriptions, formatting a field), learning the fundamentals (working with databases, new functions of the version), database basics (basics of a table, query, and forms), creating a relational database (understanding table relationships), working with queries (understanding different types of queries, using the IIF function, working with reports, working with micros, and importing/exporting information. Course materials provided. Prerequisites: basic computer skills and Beginning Access. Cost: $119, 8 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Outlook and Etiquette Learn all aspects of Outlook and how to make Outlook work for you rather than wasting time managing s. The course includes the fundamentals (new features of the version and toolbars), composing and sending s, receiving and sorting s, organizing s, working with contacts, using the calendar, working with tasks, using journals, customizing Outlook, and managing data. Course materials provided. Prerequisites: basic computer skills. Cost: $70, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. PowerPoint Learn all aspects of PowerPoint including the fundamentals (new features of the version and keyboard commands), presentation basics (creating, navigating, and printing), inserting and editing text, formatting text, viewing a presentation, formatting a presentation, working with objects, tables, and charts, applying animation, and finalizing a presentation. Course materials provided. Prerequisites: basic computer skills. Cost: $119, 8 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Word Learn all aspects of Word including the fundamentals (new features of the version and keyboard commands), document basics (creating, saving, and viewing), editing text, formatting characters and paragraphs, formatting a page, working with themes and styles, working with shapes and pictures, and working with tables. Course materials provided. Prerequisites: basic computer skills. Cost: $119, 8 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Business Writing Learn to write technical information in a business style including planning your writing, what to say, how to say it, establishing a writing checklist, designing the document, editing the content, designing different documents (letters, memos, technical documents, and s) and utilizing Word to improve document (spell checker, formatting, and layout). Course materials provided. Prerequisites: basic computer skills. Cost: $199, 8 hours. Min/Max class size Call for discounts if you send more than 5 to the class.

4 Customer Service: Achieve Global Reaching for Stellar Service To provide the kind of exceptional service that creates real customer loyalty, organizations need people who posses not only robust interpersonal skills, but a positive, can-do attitude, an understanding of the larger organizational context they work in, and a commitment to making excellence their everyday service standard. Participants will be able to describe the challenges of delivering stellar service, describe the importance of their role in building customer loyalty, list key moments of truth in customer interactions, describe how customers define stellar service, plan for their own success in delivering the five service qualities customers expect, and list actions they can take to build customer loyalty. Course materials provided. Prerequisites: none. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Customer Service: Achieve Global Healing the Customer Relationship Serving customers who are frustrated or angry is a challenge for both new and experienced service providers. Working with a customer who has had a bad experience demands extraordinary patience and tact. Participants will be able to identify things that set customers off, state four guidelines for effectively restoring customer trust and confidence, manage their own personal reactions to emotional statements made by customers, and use several defusing techniques with customers who are angry or upset. Course materials provided. Prerequisites: none. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Customer Service: AchieveGlobal Guiding Customer Conversations A service provider must be prepared to handle a wide range of customer interactions: simple and complex, clear and confusing, informational and emotional. This module provides a universal approach service providers can use to manage any customer interaction with confidence. Participants will be able to describe four common parts of a service conversation, show how to gain customer confidence and cooperation from the start, use questions to learn what customers need, gently refocus discussions when they get off track, and present information to customers with a focus on the positive. Course materials provided. Prerequisites: none. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Customer Service: AchieveGlobal Expanding Customer Relationships This training is designed for anyone in the organization whose role includes expanding customer relationships by selling additional needed products and services. Participants will be able to listen for clues to uncover additional customer needs and determine if the organization has products or services to meet those needs; transition the conversation to learn more about additional needs; reply with information that helps customers make decisions, linking features and benefits to customer needs; and resolve concerns that surface when a customer doubts or misunderstands the capabilities of your product. Course materials provided. Prerequisites: Guiding Customer Conversations. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Communication Skills: Improve Your Communication Skills with Extended DISC This course will assess each participant utilizing the Extended DISC system to determine their primary communication behaviors. Participants will learn to identify other communication style and how to modify their communication style to become an effective communicator. When an entire team participates in the training, several reports will be provided in addition to the individual assessment. Course materials provided. Prerequisites: Each participant must have access to a computer with internet to complete the ten minute individual assessment prior to the training. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Supervisor Beginning Training with Extended DISC The training is based on the Situational Leadership II model developed by Ken Blanchard and the Extended DISC communication analysis. Each will receive an individual assessment and learn skills to improve the performance of an organization. The training will include topics on the role of leaders, learning to be flexible,

5 diagnosis the employee development level, learning to be specific in employee communication, listening, directing new employees, coaching improved employees, supporting skilled employees, delegating key employees, and dealing with persistent performance problems. Course materials provided. Prerequisites: none. Cost: $595, 15 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Leadership Advanced Training: DDI Essentials of Leadership This foundation course for all courses provided by DDI and teaches leaders how to get results through people. During the course, participants attain the tools necessary for a successful leadership journey. Learners acquire a set of proven interaction skills, discover seven Leadership Imperatives key to meeting today s challenges, and realize their role as a catalyst leader who inspires others to act. The training includes office, manufacturing, and health care skill practices and video clips. Course materials provided. Prerequisites: none. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Leadership Advanced Training: DDI Coaching for Success This course introduces skills for guiding individuals and teams toward achieving successful results. Leaders learn the importance of helping people learn from successes rather than mistakes, how to balance seeking and telling, and how to conduct an effective coaching discussion. The training includes office, manufacturing, and health care skill practices and video clips. Course materials provided. Prerequisites: Essentials for Leadership. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Leadership Advanced Training: DDI Coaching for Improvement This course introduces skills for guiding individuals and teams toward achieving successful results. Leaders learn to builds the skills leaders need to help people with performance or work habit problems. The training equips leaders to help people develop improvement plans, conduct effective improvement discussions, and handle the challenges they may encounter in improvement discussions. Training includes skill practices for the office, manufacturing, and health care environments. Course materials provided. Prerequisites: Essentials for Leadership. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Leadership Advanced Training: DDI Delegating For Results This course introduces skills for successfully matching people, responsibility, and authority to maximize involvement, productivity, motivation, and growth for individuals, groups, and the organization. Training includes skill practices for the office, manufacturing, and health care environments. Course materials provided. Prerequisites: Essentials for Leadership. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Leadership Advanced Training: DDI Leading Change This course focuses on the crucial role leaders have in effectively exploring change, introducing change, and helping others overcome resistance typically associated with change. Leaders learn how to conduct effective change discussions that minimize the potentially negative effects of change on morale, processes, and productivity. Course materials provided. Prerequisites: Essentials for Leadership. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Leadership Advanced Training: DDI Leading High Performance Teams This course teaches leaders what makes a team successful and provides best practices they can use in the three critical roles they play to improve team effectiveness. Course materials provided. Prerequisites: Essentials for Leadership. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Leadership Advanced Training: DDI Resolving Conflict This course enables leaders to recognize signs of conflict, assess the conflict to determine their level of involvement, and serve as a catalyst to encourage those involved in the conflict to achieve resolution. Leaders learn the skill to

6 both provide support and to act as mediators. Course materials provided. Prerequisites: Essentials for Leadership. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Leadership Advanced Training: AchieveGlobal Managing the Performance of Others As the manager, supervisor, or leader of a work group or team, performance leaders help others do the work that ultimately makes an organization successful. Performance leaders are responsible for guiding and directing the performance of their employees. To accomplish this they must ensure employee performance aligns with the direction and strategy of the organization. This workshop focuses on the performance management aspects of a manager s role. The skills taught in this workshop help participants prepare for and conduct different types of performance- related discussions. The workshop can be taught in a two day seminar or independent 4-hour sessions. Module 1: Planning for Performance Discussions Today s work environment presents difficult challenges: increased workloads, more varied tasks, and competing responsibilities. In order to succeed, employees must know how to manage priorities and achieve their goals. Participants will learn the role of a performance leader, explain how an individual s work supports the organization s goals, demonstrate a set of key actions for performance planning, create verifiable, objective goals using specific criteria, recognize the challenges individuals might have in achieving their goals and develop strategies to overcome these challenges, and prepare for focused performance management conversations to address expectation setting, poor performance, and performance appraisals. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Module 2: Clarifying Performance Expectations The ability to set and reset performance expectations swiftly and in a straightforward manner is a critical skill for all performance leaders. This module provides a process for handling conversations about work expectations in a way that reduces ambiguity, increases trust, and strengthens the working relationship between the manager and employee. Participants will learn to identify when a performance expectation discussion is necessary, respond effectively to questions and concerns people have about work priorities and goals, use the key actions to hold a productive discussion about expectations, and clarify expectations in a way that increases employees ability to manage more of their job responsibilities on their own. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Module 3: Correcting Performance Problems The purpose of this module is to provide participants with skills for addressing recurring or serious performance problems, getting an individual s performance back on track, and building motivation for improvement. At the end of the module, participants will be able to recognize why managers delay correcting poor performance, describe the consequences of delaying action to correct poor performance, identify performance situations in which to take action, explain the benefits of thorough preparation when planning a discussion about poor performance, demonstrate a set of key actions for correcting performance problems, and conduct focused conversations about poor performance that result in action toward improvement. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Module 4: Conducting Performance Reviews This module presents a collaborative approach to the formal performance review. Participants learn how to prepare employees for a review, how to manage expectations during the session, and how to create an atmosphere that encourages openness about concerns and plans for the future. The purpose of this module is to provide participants with skills and tools to conduct a performance review that focuses on major responsibilities, opportunities for improvement, and developmental needs. At the end of the module, participants will be able to prepare for focused and collaborative performance review meetings, help employees prepare for performance review meetings, give their perspective of performance by focusing on core points, overcome major performance disconnects with employees, and increase employee motivation, learning, productivity, and ensure collaboration throughout the year. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class.

7 Leadership Advanced Training: AchieveGlobal Maximizing Your Supervisory Potential Effective supervision has a profound positive impact on the supervisor, the employees, and the business, not to mention organizational strategy, customers, and the bottom line. By developing skills related to supervising others and delegating, managers master the skills and strategies needed to be successful in their role. In this workshop, participants focus on learning three key hallmarks of supervisory success, and walk away with clear, sound delegation practices. The workshop can be taught in a one day seminar or independent 4-hour sessions. Module 1: The Hallmarks of Supervisory Success In today s business environment, supervision represents one of the most important levers for achieving extraordinary organizational results. Whether you re a vice president or a first-line supervisor, you grapple with issues related to strategy, strive for high levels of customer satisfaction, and are responsible for real work and concrete deliverables. But, of all your tasks and areas of focus, it s your supervisory role that has the greatest impact on you, on your employees, and on the business. In the past, organizations could identify the most competent doer of a task and promote him or her to a supervisory role. Often these new supervisors would be thrown into their role with little or no preparation or training. Because of significant changes in the business environment, the actions of those in supervisory roles carry more importance than ever before. Preparation for this critical role can no longer be left to chance. Mastery of the fundamentals for success will help ensure a smooth transition for supervisors and employees alike. The purpose of this module is to help participants develop strategies to effectively assume the important and challenging supervisory role. Participants will learn to manage the transition to a supervisory role, outline actions required to build credibility, identify strategies to tap into the commitment of others, create a clear connection between departmental and organizational goals to increase work group commitment and plan for a conversation to build a constructive relationship with their own manager in order to gain managerial support. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Module 2: Delegating for Shared Success No other responsibility distinguishes a supervisory role from others more than delegating tasks and projects. Delegation is the linchpin between employees, their leaders, and results. When poorly executed, delegation negatively impacts productivity and leaves employees feeling frustrated and set up for failure. On the other hand, when done well, delegation taps in to the full capability of others, building confidence and enhancing supervisor-employee relationships. With sound delegation practices in place, supervisors can focus their attention on value-added activities like removing performance barriers, planning, and continuous improvement. The purpose of this module is to help participants develop the planning, interpersonal, and follow-up skills critical for successful delegating. Participants will learn to assess delegation challenges and skills to understand their own delegation style. evaluate what work must be done alone versus what can/should be completed through others, plan tasks to delegate and align the tasks with the appropriate staff, conduct a delegation conversation that results in the employee understanding the task, how it fits into the big picture, and expectations, and list follow-up actions that can be taken to ensure delegation success. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Leadership Advanced Training: AchieveGlobal Accelerating Team Productivity Today s teams are expected to produce more than ever before, faster than ever before. Leaders are faced with the dilemma of developing enhanced teamwork along faster and faster timelines. As a result, this workshop is designed to help leaders focus teams on key results and outputs, build energy and momentum toward achieving goals, negotiate on their team s behalf, and handle difficult dynamics within a team that impact performance. The workshop can be taught in a two day seminar or four independent courses. Module 1: Building Team Pride and Purpose This module provides team leaders with the principles and skills that instill high degrees of pride and purpose in their teams. It explores today s workplace challenges and the need for accelerating performance through

8 teamwork. Participants in this program will learn how to provide a context for collaboration, review the team s goals, highlight team strengths and accomplishments, generate ideas for meeting goals, agree on strategies to move forward, provide ongoing support. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Module 2: Developing Team Agility: Day-to-Day Tools This module focuses on the strategies team leaders can use and actions they can take to build high levels of team agility: quickness, flexibility, and adaptability. Participants focus on three agility areas to help accomplish this. The first focus is on Team Effort that includes setting team boundaries, establishing ground rules, measuring your team s contribution, clarifying team roles and responsibilities, and a Quick Start Survey. The second focus is Learning Just-in-Time that includes learning from mistakes, recognizing what s going well, status check meeting, team self-evaluation, peer coaching, and best practice networking. The third focus is Staying Informed that includes senior management message, contracting with your champion, and customer dialogue. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Module 3: Resolving Conflicts within Your Team This module focuses on handling tricky situations that often develop among and between team members. It provides the skills and tools for team leaders to intervene directly or to support team members in addressing these situations on their own. At the end of this session, participants will be able to describe the issue, state the impact on results, invite an open exchange of reactions, invite suggestions for ways to proceed, and gain agreement on next steps. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Module 4: Negotiating Resources for Your Team This module provides participants with the negotiating skills they need to secure resources for their teams. Participants learn to negotiate solutions that work for all parties involved. At the end of this module, participants will be able to describe the need and its merits, explore the other person s viewpoint, summarize mutual benefits, explore multiple options, agree on next steps, and follow up with all involved. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Leadership Advanced Training: AchieveGlobal Connecting With Others: Listening and Speaking This workshop helps participants learn how to listen effectively, identify and cultivate good sources of information, and master the process of encouraging people to share their knowledge. It also enables employees to have a positive impact on the organization by focusing on their presentation skills, regardless of audience size. The workshop can be taught in a one day seminar or two independent courses. Module 1: Listening in a Hectic World Learn to make conscious and deliberate choices about how to focus your time and attention in order to consistently extract what you need from listening situations and opportunities. The workshop can be taught in a two day seminar or four independent courses. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Module 2: Speaking to Influence Others Consider strategies and approaches for ensuring that what you say to others has the greatest possible impact in the most efficient way. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Leadership Advanced Training: AchieveGlobal Working through Emotions and Conflict Unproductive emotions and conflict in the workplace are two major interpersonal influences that deplete the energy required to meet goals. This workshop teaches important, effective ways to manage emotions and conflict. The workshop can be taught in a one day seminar or two independent courses. Module 1: Addressing Emotions at Work

9 Discover skills for managing emotions in the workplace, helping to prevent runaway emotions, and remaining productive and focused toward organizational goals. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Module 2: Resolving Conflicts with your Peers Examine a model for the effective management of conflict which will result in increased collaboration, innovation, problem solving, and productivity in the workplace. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Leadership Advanced Training: AchieveGlobal Coaching Others for Top Performance This workshop provides participants with skills that help build constructive relationships that gain a stronger commitment to improving performance and achieving results that make a difference for the organization. The workshop can be taught in a one day seminar or two independent courses. Module 1: Providing Constructive Feedback Learn skills to give constructive feedback in a way that builds openness and mutual respect, and promotes problem solving and learning. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Module 2: Developing Others Discover skills for developing others, helping them expand their capabilities so they will have the confidence to take on new challenges and work more independently. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Online Training: Ed2go: Our instructor-facilitated online courses are informative, fun, convenient and highly interactive. Choose from a wide variety of topics in these four categories: Career & Professional, Writing & Publishing, Computers & Technology, and Personal Development. Our instructors are known for the ability to create supportive communities of learners. All courses run for six weeks (with a two-week grace period at the end). Prerequisites: None. Cost: $99. No Min/Max class size. For list of courses, go to or click link below. American Management Association: Invest in your career with an American Management Association Certificate. You can improve your skills or learn new ones at your own pace. These flexible self-study courses will enhance your career and improve your value to any organization. Earn a certificate in one of the areas of concentration listed below. Prerequisites: None. Cost: $99 for individual courses, $425 for certificate programs. No Min/Max class size. For a list of courses and certificate programs, go to or click link below. Administrative Assistant Customer Satisfaction Management General Management Manufacturing Management Sales and Marketing Management Success Skills in the Workplace Business Communications Management Finance and Accounting Management Human Resources Management Quality Improvement Management Strategic Leadership

10 Workforce Development Training: DDI Networking for Enhanced Collaboration New Course Today s jobs are more complex and demanding, increasing the need for information and expertise from diverse contacts across, and outside the organization. This course helps learners build business networks to contribute to their success and to enhance collaboration across the organization. This course will help learners increase personal and team value by teaching them to cultivate a network of associates they can contact for information, advice, and coaching. Learners identify what information and expertise they need, identify who can provide it, practice asking for help, and then learn techniques for maintaining strong working relationships. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Workforce Development Training: DDI Embracing Change New Course If there s one thing all organizations in today s economy have in common, it s that they are undergoing change, but change can only be effective if the employees impacting your bottom line embrace it. Their ability to adapt will determine the competitiveness and success of your organization. This course focuses on the role of individual performers in implementing change in the workplace. Participants discover their Change IQ and learn about the phases of change that many people experience when undertaking a new initiative. Using the Embracing Change job aid, which includes best practices; individual performers will tackle and overcome the new business challenges of today and tomorrow. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Workforce Development Training: DDI High Impact Feedback and Listening New Course When sharing feedback is part of an organization s culture, it is an effective business tool that reaches across all levels. In this course, individual performers learn how to effectively deliver both positive and developmental feedback. They also learn how to be receptive to feedback and to listen to accurately understand the speaker s intended message. In the workplace, these skills help them to optimize and sustain their own and their coworkers performance. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Workforce Development Training: DDI Navigating Beyond Conflict New Course The differences people bring to the workplace can promote tremendous creativity and innovation. Those same differences, however, also can contribute to misunderstandings, which can lead to discord, and which, if left unresolved, can lead to dispute. Individual performers need to know how to effectively navigate beyond conflict to prevent damage from occurring. In this course, individual performers learn how to recognize the warning signs of conflict and take action to prevent situations from escalating or to work out the conflict if it does escalate. This allows them to mitigate any negative impact, thus reducing the cost of conflict and improving business results. Course materials provided. Prerequisites: None. Cost: $159, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Workforce Development WorkSkills: AchieveGlobal Steps to Your Success The group of modules in this skill area addresses the specific needs of today s line and staff support employees new hires as well as established employees. The workshop can be taught in a one day seminar or independent two hour courses. WorkSkills What It Takes to Succeed: The Basic Principles To succeed in today s changing workplace; every employee needs a firm foundation for communicating with managers and coworkers and a clear understanding of work place norms and expected attitudes and behaviors. What It Takes to Succeed: The Basic Principles addresses the basics of success in the workplace: minimal expectations (including appropriate dress, regular attendance, and other aspects of a strong work ethic) as well as broad guidelines for day-to-day interactions with others. Course materials provided. Prerequisites: None. Cost: $69, 2 hours. Min/Max class size Call for discounts if you send more than 5 to the class. WorkSkills Getting the Information You Need

11 When taking on a new assignment or learning a new task, employees must actively seek out the information they need to succeed. Given the pace of many work settings, however, that can be a challenging task. This module centers on a four-step process for identifying gaps in knowledge, asking focused questions, encouraging others to share information, and checking their own understanding of what they hear. Participants identify situations to apply the process, consider the potential impact of their questions, practice the process in a range of situations, and plan for later application of the process. Overall, the module helps participants gain skill and confidence in asking for and verifying the information they need to succeed at work. Course materials provided. Prerequisites: None. Cost: $69, 2 hours. Min/Max class size Call for discounts if you send more than 5 to the class. WorkSkills Speaking with Confidence Expressing themselves clearly at work is a task many employees find challenging, whether in day-to-day interactions, during a meeting, or with someone in a position of authority. Even so, the ability to speak confidently is vital for success at work. In addition, many organizations today ask employees to express their opinions, make suggestions, and present ideas. The four-step process in this module helps participants prepare and deliver a clear message. The module includes practical tips on overall organization and presentation and helps participants look at the information from the listener s point of view. Through multiple practice opportunities, participants gain the confidence and skills to speak out in ways that help them achieve positive results through a positive impact on their listeners. Course materials provided. Prerequisites: None. Cost: $69, 2 hours. Min/Max class size Call for discounts if you send more than 5 to the class. WorkSkills Positive Responses to Change If the only constant these days is change, it s vital for all employees to respond swiftly and positively to the many changes they face or will face in their jobs. Because of the natural human resistance to change, however, it s easy for them to feel victimized and, as a result, to be left behind or worse, to seek other employment. This module offers a four-step process for making the most of change, rather than resisting or just enduring it. After a video examination of resistance to change, the module helps participants come to grips with their own resistance, weigh their options, find positive responses, and encourage others to do the same. The module fosters practical optimism by helping participants see the bright side of a new situation, rather than dwelling on what is lost. Course materials provided. Prerequisites: None. Cost: $69, 2 hours. Min/Max class size Call for discounts if you send more than 5 to the class. WorkSkills Defusing Emotionally Charged Situations Frequent changes, tight deadlines, unresolved issues, personality conflicts, and issues from home all can make the workplace a pressure-cooker where emotions get out of control affecting both performance and relationships. To succeed at work, employees need to understand what tends to set them off and possess skills for cooling down tense situations. This module helps participants explore the consequences for themselves and others of allowing emotion to get the better of them. Participants then work together to identify their individual hot buttons and develop appropriate coping strategies. They also consider and apply guidelines for handling others who may be out of control emotionally, and for moving the conversation toward calm, rational problem solving. Participants come up with their own reminders of key techniques and plan later application of the skills they ve learned. Course materials provided. Prerequisites: None. Cost: $69, 2 hours. Min/Max class size Call for discounts if you send more than 5 to the class. WorkSkills Helping Your Team Work In almost every job, success depends on shared projects, effective group interaction, coordinated effort, and helping one another in a pinch. Where team skills and awareness are weak, an employee can impede the performance of the team, and have a potentially disastrous secondary impact on the entire organization. This module takes a close look at key team behaviors thinking big picture, extending a hand, appreciating others, and making one s needs known. In the dynamic opening activity, participants recognize the value of strong teamwork and the consequences of a lack of teamwork. Then, using four TEAM guide-lines, participants assess video examples, evaluate their own team behaviors, apply the guidelines in practice situations, and plan for application after the class. Course materials provided. Prerequisites: None. Cost: $69, 2 hours. Min/Max class size Call for discounts if you send more than 5 to the class.

12 WorkSkills Managing Life Outside Work: Handling Emergencies and Resisting Temptations Many employees find it difficult to be effective at work or even go to work when outside emergencies and needs intervene. To succeed long-term in their jobs, they need practical strategies for handling likely outside emergencies that may prevent them from going to work and for resisting the many possible temptations to skip work. This module helps participants cope with a range of issues and events that can make it hard for them to meet an employer s minimum requirements. Participants begin by identifying the emergencies (e.g., a car problem) and temptations (e.g., a day at the beach) they may encounter. They then learn and apply a four-step process for developing emergency plans, and a five-step process for resisting (and rewarding themselves for resisting) common temptations to call in sick or just not show up. Course materials provided. Prerequisites: None. Cost: $69, 2 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Lean Manufacturing Introductory Program This 16-hour introductory course is based on the Toyota Production System (TPS), a lean organization philosophy to reduce the time from the customer order to product delivery. Participants will receive a hands-on introduction to lean fundamentals for manufacturing, engineering, office, and supply chain applications. Trainees learn how to eliminate waste to create value for all enterprise stakeholders. At the end of the training, participants will learn concepts of Value Stream Processing, understand the concept of Design of Pull, demonstrate knowledge of the Physics of Lean and Build to Order, and add value by developing a corporate culture of quality first. Course materials provided. Prerequisites: None. Cost: $350, 16 hours. Min/Max class size Call for discounts if you send more than 8 to the class. Lean Manufacturing Transformation Advanced Course This 32-hour advanced course is a second course to present lean fundamentals for manufacturing, engineering, office, and supply chain applications. Participants will learn how to eliminate waste to create value for all enterprise stakeholders. An enterprise simulation will be used to help participants apply tools and concepts in a team situation. The students will become team leaders and lean green belt practitioners well versed in lean tools and methodologies. Upon completion of the course, participants will understand cell analysis and design, will learn the process to implement Kaizen bursts, will demonstrate the process balancing through pull systems, and will integrating Six Sigma into Lean by developing and leading work groups. Course materials provided. Prerequisites: Lean Enterprise Transformation Introductory Program. Cost: $780. Min/Max class size Call for discounts if you send more than 8 to the class. SAFETY COURSES Forklift: Train the Operator The objective of the course is to provide safety training in accordance with OSHA regulations concerning the safe operation of class 1 through 7 forklift trucks. The course consists of a classroom session which will include viewing and discussion of the entire student operator based CD ROM. This includes discussions, questions/answer session around the videos, photos and written material contained in the course, along with classroom/student participation. A written test will measure the students grasp of the material and identify the areas of safety to be re-addressed. A final segment will consist of the student(s) operating their assigned equipment in a safe, separate area, away from normal day to day work, whereby evaluation can take place based on practical application of the material covered. Prerequisites: None. Cost: $89, 3.5 hours. Min/Max class size Call for discounts if you send more than 5 to the class. Forklift: Train the Trainer The objective of the class is to emphasize the tasks performed on a trainer level. The class will touch upon all the key elements and topics relating to forklift safety including but not limited to the stability triangle, pedestrian safety, proper load handling, dock safety, proper re-fueling, battery care and charging, lost load calculations, daily inspection, spotting unsafe practices, OSHA rules and guidelines. Course material includes a Train the Operator CD. Prerequisites: Forklift: Train the Operator. Cost: $549, 4 hours. Min/Max class size Call for discounts if you send more than 5 to the class. OSHA 10-Hour (General Industry or Construction) This course is targeted to employees with safety and health responsibilities and for employee safety and health awareness. Students will be introduced to OSHA policies, procedures and standards as well as general industry

13 safety and health principles covered in OSHA Act Part Special emphasis will be placed on areas most hazardous using OSHA standards as a guide. At the end of training students, will demonstrate knowledge of OSHA Standards; understand safety hazards associated with walking surfaces, working surfaces, hazardous materials handling, material storage, and toxic materials; and learn the basic techniques in machine guarding and electrical safety. Cost: $199, 10 hours. Min/Max class size Call for discounts if you send more than 6 to the class. OSHA 30-Hour (General Industry or Construction) The OSHA 30 hour course is a comprehensive training course to enable workers in identifying, reducing, eliminating and reporting hazards at workplace. At the end of training, will know the purpose of the OSH Act and list the functions of OSHA, be able to describe the rights and responsibilities of employers and employees under the OSH Act, know the basic requirements for proper aisle and passageway maintenance, list the OSHA inspection priorities and describe the inspection process, know the safe means of egress to provide fire protection in emergencies from new or old buildings or structures, and be able to establish the guidelines and requirements for special purpose equipment. Cost: $599, 10 hours. Min/Max class size Call for discounts if you send more than 10 to the class. Hydraulics and Pneumatics This course is designed to develop an understanding of hydraulic and pneumatic components, circuits, and principles. With so many similarities between hydraulics and pneumatics, the two industrial classes are taught side by side. Using hands-on simulation components, the student will assemble hydraulic and pneumatic circuits. The course will include reading hydraulic and pneumatic schematics. At the end of training, you will understand fluid power and pneumatic control, demonstrate the ability to properly troubleshoot pneumatic and hydraulic systems, demonstrate working knowledge through functional simulation, use mathematical calculations pertinent to design and operation of a system, and identify pneumatic and fluid power symbols when reading schematics. Cost: $895, 24 hours. Min/Max class size Call for discounts if you send more than 10 to the class. Basic Electrical This introductory course is designed to introduce students to the fundamentals of basic electrical theory, control panels, component identification, motor design and application. This course also includes a snapshot of electrical schematic diagram analysis and will teach the student about the proper use of multi-meters. At the end of training, you will demonstrate an understanding of basic electrical and circuit theory, utilize ohm s law, identify several common electrical components, and use the digital multi meter to perform initial electrical troubleshooting. Cost: $895, 24 hours. Min/Max class size Call for discounts if you send more than 10 to the class. Advanced Electrical Theory and Drawings This course introduces the student to DC logic, sensors, and troubleshooting. In addition, the students will learn about control panels, motor starters, and digital / analog sensors. At the end of training, you will demonstrate an understanding of electrical schematics and symbology and their use in troubleshooting, gain knowledge of commercial power distribution theory and electrical panel design, and exhibit proficiencies in using sensors, DC logic, and basic use of motor starters. Cost: $895, 24 hours. Min/Max class size Call for discounts if you send more than 10 to the class. Basic Measurement Tools The course will cover the use of measurement tools for industrial machinery measurement including the steel ruler, protractor, micrometers, center finder, thread pitch gauges, dial indicators and dial calipers. All measurement instruction will be in English standard and Metric equivalent. At the end of training, you will demonstrate the proper technique of accurate measurement using many different measuring devices used in the industrial work place, perform I.D. and O.D. measurements, understand the effects of temperature while properly measuring and perform simple math formulas and calculations. Cost: $895, 24 hours. Min/Max class size Call for discounts if you send more than 10 to the class. HVAC/EPA Certification This course is designed around facility maintenance personnel servicing Heating, Ventilation and Air Conditioning systems for manufacturing facilities and single/multi-family dwellings. This course is primarily designed for technicians dealing with 2 thru 5 ton systems. Upon completion of this course the student shall be able to safely

14 troubleshoot and repair an HVAC system. This course meets the EPA Section 608 Federal Certification and examination. Students can become registered as a Certified Technician with the Texas Department of Licensing and Regulation. Upon the student serving 36 months at the Certified Technician level of verifiable on the job training, the student will be eligible for the state examination for a Class B HVAC License with the state of Texas. Cost: $895, 24 hours. Min/Max class size Call for discounts if you send more than 10 to the class. Mechanical Drives and Power Transmission Course on commercial mechanical drive systems including belt and chain drive systems, and the use of gear boxes with an emphasis on troubleshooting and maintenance. The course includes reverse dial shaft alignment and vibration analysis. At the end of training, you will demonstrate the ability to apply theory of drive systems and perform troubleshooting, show good working knowledge of gearing ratios and perform mathematical calculations for speed and power from the motor through the drive system, use and understand millwright formulas and calculations, and learn to recognize and correct soft-foot. Cost: $895, 24 hours. Min/Max class size Call for discounts if you send more than 10 to the class. Mechanical Print Reading This is an introductory mechanical print reading course that covers symbol interpretation and calculations related to commercial mechanical schematic diagrams. At the end of training, you will demonstrate the ability to identify common symbols used in mechanical schematic diagrams, know the use of diagrams to perform troubleshooting activities as related to a service technician on many different types of industrial equipment and show the ability to make calculations, and interpretation of drawings in piping, electrical, fluid and pneumatic. Cost: $895, 24 hours. Min/Max class size Call for discounts if you send more than 10 to the class. NFPA 70E Standard (ARC FLASH PROTECTION) This course will cover the topic of arc flash protection and the standards set forth by the National Fire Protection Association. You will learn energy control strategies/procedures, and PPE configurations/protective materials, safety techniques for users. Students will earn NFPA certification. Cost: $595, 12 hours. Min/Max class size Call for discounts if you send more than 10 to the class. Troubleshooting PLC System Control and Sensors This course is based around troubleshooting circuits that include PLC s and variable speed drives with multiple inputs and outputs allowing the student to read and understand complex circuit drawings. It is highly recommended student receive prior training in the Electrical troubleshooting course. At the end of training, students will be able to troubleshoot basic ladder logic programs, demonstrate proficiencies in determining input/output signals to random sensors throughout operating systems, exhibit proficiencies in using sensors, DC logic and their function, and read and understand multiple types of drawings. Cost: $895, 24 hours. Min/Max class size Call for discounts if you send more than 10 to the class.

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