your comfort. our world. Daikin Aftercare Service For total peace of mind

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1 your comfort. our world. Daikin Aftercare Service For total peace of mind

2 For further information Please call or

3 A name you can trust With more than 50 years experience in the design and manufacture of heating and cooling technologies, Daikin is a market leader in heat pump technology, renowned for quality and reliability. Some 150,000 Daikin Altherma units have already been installed throughout Europe, so no one is better placed to ensure the peak performance of your heat pump installation than Daikin s own fully trained engineers. Daikin offers a full range of after care services to suit your needs. From a full commissioning service, annual maintenance cover to a comprehensive maintenance plan, our range of aftercare services provides complete assurance that your Daikin Altherma installation will continue to operate efficiently and reliably, whatever the weather. Support you can rely on > 3 year parts & labour warranty > Dedicated service with rapid call-out response times > Nationwide network of trained engineers > Excellent spare parts availability from our European manufacturing plants Daikin Aftercare Service 1

4 A complete commissioning service Daikin UK offers a complete commissioning service by fully qualified and skilled engineers, to ensure that your new Daikin Altherma system has been designed and installed according to the very highest standards. This all helps to ensure that the system is working as efficiently as possible to deliver ample heating and hot water to meet the demand for the home. 2 Daikin Aftercare Service

5 What s involved? 1. Our fully skilled and qualified engineers will check the quality of the installation and confirm that the system has been designed and applied correctly.* 2. They will also fine tune the operating parameters to meet the users requirements and the demands of the specific installation. 3. Once this has been done, a full commissioning report is produced for your records and the system can then be registered for the 3 year end user warranty. * Please note that the sizing remains the responsibility of the installer How to book To arrange your commissioning visit, please contact our site booking department. We recommend that you provide at least 10 working days notice to ensure that your required date is available. Your system must be fully installed (electrically and mechanically) and ready for operation prior to the Daikin engineer s visit. Otherwise, the commissioning may have to be rescheduled for a later date, but the initial service visit would still be payable. Please provide at least 48 hours notice if you wish to cancel the commissioning. To arrange your appointment, you will need to provide a list of the equipment installed, together with the full site address and contact details. It s easy to pay, either on account or via a debit/credit card payment. Book your commissioning appointment Please contact our site booking department between 09:00-17:30 Mon-Fri (exc. bank holidays) fieldservice@daikin.co.uk Tel Fax Daikin Aftercare Service 3

6 Annual Maintenance Cover Daikin offers Annual Maintenance Cover, an annual service by Daikin approved engineers, to ensure that your Daikin Altherma air source heat pump operates at optimum efficiency, while reducing the risk of any unforeseen breakdowns. This service fulfils the required annual maintenance requirement of the 3 year end user warranty terms and conditions. This aftercare package is valid for 12 months, renewable annually, and includes: Annual maintenance visit > Cleaning of heat exchangers and filters > Settings check > System pressure check > Performance check Discounts on parts and servicing As part of the annual maintenance cover, you will also benefit from a discount on spare parts and a reduction in engineers call out fees, should you have any call out or repair requirements during the period of cover. It s easy to pay, either on account or via a debit/ credit card payment. To arrange your Annual Maintenance Cover Please call or fieldservice@daikin.co.uk 4 Daikin Aftercare Service

7 Comprehensive Maintenance Plan The Comprehensive Maintenance Plan provides the additional reassurance of dedicated aftercare service, even when your Daikin Altherma heat pump installation is out of its 3 year end user warranty period. For total peace of mind, the Comprehensive Maintenance Plan covers a full annual maintenance service. In the unlikely event of a component failure, the full cost of any call outs, spare parts and labour are also covered. The Comprehensive Maintenance Plan covers your equipment for 12 months and is renewable annually. With our nationwide network of qualified and skilled engineers, you can be sure an engineer will be available in an area near you. The Comprehensive Maintenance Plan includes: > Call outs > Spare parts & labour for repair > Cleaning of heat exchangers and filters > Settings check > System pressure check > Performance check To arrange a Comprehensive Maintenance Plan Please call or fieldservice@daikin.co.uk Daikin Aftercare Service 5

8 your comfort. our world. Visit and type Daikin in the quick search box for details of the latest ECA qualifying Daikin units Carbon Balanced Paper Daikin units comply with the European regulations that guarantee the safety of the product. Daikin Europe N.V. participates in the Eurovent Certification Programme for Air Conditioners (AC), Liquid Chilling Packages (LCP) and Fan Coil Units (FC); the certified data of certified models are listed in the Eurovent Directory. Multi units are Eurovent certified for combinations up to 2 indoor units. VRV products, Rooftops, FWB-J and FWD-units are not within the scope of the Eurovent Certification Programme. FSC The present leaflet is drawn up by way of information only and does not constitute an offer binding upon Daikin UK. Daikin UK has compiled the content of this leaflet to the best of its knowledge. No express or implied warranty is given for the completeness, accuracy, reliability or fitness for particular purpose of its content and the products and services presented therein. Specifications are subject to change without prior notice. Daikin UK explicitly rejects any liability for any direct or indirect damage, in the broadest sense, arising from or related to the use and/or interpretation of this leaflet. All content is copyrighted by Daikin UK. UKEPLEN / / DesignHQ. Copyright 2012 Daikin Printed in the UK on FSC certified paper from sustainable sources. Daikin Airconditioning UK Limited The Heights Brooklands Weybridge Surrey KT13 0NY Tel Fax Scotland Region Northern Region Midlands Region Western Region North London South London