Orbitz for Agents User Training: Registering New Agents. February

Transcription

1 Orbitz for Agents User Training: Registering New Agents February

2 Orbitz for Agents > Getting Started Orbitz for Agents enables you to leverage Orbitz Worldwide s inventory to service your customers - - all while earning commissions and generating new revenue for all online bookings. Agents own their customers and their customers information. Orbitz will not use customer information for marketing or solicitation purposes. page 1

3 Orbitz for Agents > Getting Started The commission levels are defined by Orbitz and are listed on the next page page 2

4 Orbitz for Agents > Making a Booking > Agency Commission Commission Amount When Paid Packages that include a hotel room 4% of Gross Bookings provided that the package reservation includes a hotel reservation regardless of supply source Earned at the time the reservation is consumed Packages with only Air + Car $5 USD per package Earned at the time the reservation is consumed Hotel-Only Reservation 10% of Gross Bookings Earned at the time the reservation is consumed Travel Insurance 60% of Net Revenue Earned at the time the reservation is consumed Commissions Are Payable for Bookings Made Online Only page 3

5 Orbitz for Agents > Getting Started Click on Update to access your company profile and update your contact information. You can also click on Company Profile (highlighted in red) page 4

6 Orbitz for Agents > Getting Started > Company Profile On all customer itineraries your agency and customer service number will appear. The customer would not know that Orbitz was involved in the booking, as these are your customers. Marketing copy that appears on customer itinerary s. page 5

7 Orbitz for Agents > Getting Started Click on Update to set your defaults for commissions, fees, and travel insurance page 6

8 Orbitz for Agents > Getting Started > Company Settings You earn a commission on every itinerary you sell online. You can generate additional revenue by adding a mark-up (not visible to the customer) or service fee (visible to the customer) to each itinerary. With this screen you can set the default maximums. Travel insurance is a valuable service for travelers and a means of increasing your commissions. page 7

9 Orbitz for Agents > Getting Started Click on Agents to add a new agent to your agency. Any online bookings made by these agents will result in a commission check being sent to your agency. page 8

10 Orbitz for Agents > Getting Started > Add an Agent When you access the Agents screen the system will show you each of the agents listed as being part of your agency. To add an agent to your agency click New Agent page 9

11 Orbitz for Agents > Getting Started > Add an Agent Assign the new agent an id and select a password. If you click on Requires Reset the system will prompt the new agent to pick a new password when they next log-in. Only the agency administrator should have this checkbox checked. An agency administrator can run reports on agents, as well as view their profiles and passwords Once you have entered the required information (identified by the red asterisks), click on Create Agent. This will update your agency s list of agents and automatically send new Orbitz for Agents log-in information to your agent. page 10

12 Orbitz for Agents > Getting Started > Add an Agent For each agent you add you ll see their user profile appear on your agency s user screen. By clicking-on their name you ll be able to access their profile. To continue to add agents, click no New Agent and repeat the steps on the previous slides. page 11

13 Orbitz for Agents > Manage Your Business Generate a report of your total sales during a particular date range page 12

14 Orbitz for Agents > Travel Agency Reports > Sales Report To generate a report for online sales during the previous month, set the From Date to 6/1/2012 and the To date to 6/30/12. The resulting report will only cover June sales. Run a report on Trip Start/End date to see who traveled during the month. Orbitz pays commission on consumed travel booked online. You can select one of two types of reports. The Details report allows you to view each of the reservations. This report is helpful, as you can compare the sold itineraries with those in the Commissions Report where you ve earned the commissions. page 13

15 Orbitz for Agents > Travel Agency Reports > Sales Report > Details This report details each of the itineraries sold during the time period you searched. If you click-on one of the itineraries (Conf. numbers beginning with NG ), you can see all of the details associated with that itinerary. To reconcile your commissions, you can use this report and compare it to the Commissions Report (later slide) for the same time period. Remember, you re paid commissions at different times, as was shown in the earlier slide. For example, a hotel reservation made in Feb. for a stay in March would result in you getting paid in April. This is because hotel reservations are paid when consumed - - in this case the reservation was consumed when the guest arrived in March. page 14

16 Orbitz for Agents > Travel Agency Reports > Sales Report > Details If you click-on one of the itineraries, you can see an overview of that itinerary (box to the right). page 15

17 Orbitz for Agents > Manage Your Business Generate a report of the commissions you ve earned from your sales. Remember: you only earn commissions according to the percentages and at the time the reservation is consumed. page 16

18 Orbitz for Agents > Manage Your Business > Commissions Report This report allows you to search to see what commissions you ve earned on the itineraries you ve sold. Remember, that you earn a commission according to the earlier chart and at the time the reservation is consumed. page 17

19 Orbitz for Agents > Manage Your Business > Commissions Report For those reservations that are consumed, you re paid commissions the following month. E.G. reservation made in Feb. for hotel reservation in March. Once the guest checks-in in March, your commissions check for March will reflect the commission from this itinerary. page 18

20 Orbitz for Agents If you have additional questions, you can also consult our Frequently Asked Questions ( or drop us a line at: OFASupport@orbitz.com. We re excited to be working with you. The Orbitz for Agents Team page 19