DPW ENTERPRISES Web Design and Hosting Services Autoresponder Software User s Guide
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1 DPW ENTERPRISES Web Design and Hosting Services Autoresponder Software User s Guide Copyright 2005 DPW ENTERPRISES All rights reserved Autoresponder Software User Guide, Copyright 2005 DPW Enterprises Web Design and Hosting Services
2 Please read this first: This guide is intended for the customers of DPW ENTERPRISES Web Design and Hosting Services. It provides instructions on how to use the autoresponder software that is installed as part of your web-hosting plan so it does not include instructions on how to install and upload the autoresponder program to a website. Setting up your Activation Page: If we designed your website this step is already done. But, if you only purchase hosting from us, you ll need to do this step. If you re wondering why we put this step first, it s because a lot of first time users FORGET to do this then complain that the auto responder isn t working. This is a very important step so be sure you do it. The first thing that you need to do is create an activation page. Code on the activation page will activate your autoresponder scripts so they work. The best page to make your activation page is your homepage which is the most frequently visited page of your website. So, edit your home page and paste the following script anywhere between the <body> and </body > tags of your HTML. <img src= width=1 height=1 border=0> Please, make certain that the information is red in the above script is correct for your domain or sub-domain. Don t upload this webpage yet. You ll still need to add your subscription box in this webpage. Just remember, this is called your activation page. Installation and configuration of the autoresponder scripts The autoresponder script is already installed on your website and configured for your domain as part of your hosting plan. You need to setup and configure the autoresponders. The Admin Control Panel To login into your admin control panel, open your browser and in the URL address type (Be sure your domain name is correct) The screen should look like the picture below. Autoresponder Software User Guide, Copyright 2005 DPW Enterprises Web Design and Hosting Services 2
3 Enter the autoresponder password that you were sent in your . You should get a screen that has a box on it like the one below. The first thing that you need to do is to create your Autoresponder nickname. The nickname is how you ll identify your different autoresponders. For example, you have several domains or several web pages where you want to put a subscription box. For each subscription box, you probably want different autoresponder messages sent to the subscribers. So, you need to create different nicknames to identify the Autoresponder Software User Guide, Copyright 2005 DPW Enterprises Web Design and Hosting Services 3
4 different autoresponders. It makes it easier to keep track of which set of messages you re sending with each autoresponder. For example, a web design customer gets a completely different set of messages than a mini-site hosting customer receives when they register in our company. Enter a nickname for the autoresponder in the text box. Next, Click on the Add Account button. Once you have created your nickname, click on its link. The Admin Settings will appear whenever you click on the nickname link. There is one set of administration settings for each nickname or autoresponder. This allows you to use as many subscription boxes as you need on your website. Configuring Your Autoresponder Settings This is the screenshot of how your Admin Settings would look. Autoresponder Software User Guide, Copyright 2005 DPW Enterprises Web Design and Hosting Services 4
5 Each Individual Item Is Explained Below: Add Account Button: You can create as many accounts as you want. One account would correspond to one subscription box where your subscribers will enter their name and address. From Name: This is the name that will appear in your messages to your subscribers. (NOTE: The US 2003 CAN-SPAM Bill requires the following information to be included in all messages NOT to be considered Spam. 1) There must be a valid remove link... such as mailto:unsubscribe@yourdomain.com?subject=remove or website link to your autoresponder software. 2) Sender must give a valid Name...such as John Smith 3) Sender must give a valid return address...you@yourdomain.com 4) Sender must give a valid postal address... Company, street address, city, country, postal code 5) Clear and Conspicuous notice this is a commercial advertisement if it is actually is an ad otherwise it isn t necessary. From This is the return address that will appear in your messages. You can choose any address that you want even the free ones like yahoo or hotmail. Just remember that the autoresponder won t create an account for you. You need an existing address because this is the address that your subscribers will use when responding to your autoresponder messages. Add Unsubscribe Link: We highly recommend that you check this box. (It s required in the US.) This link will appear in all your messages that will be sent to your subscribers. This will allow your subscribers click on the link if they don't want to receive any more messages from you. Send Report to Admin: We highly recommend that you check this box. An will be sent to you to notify you when someone subscribes. The message will contain the subscriber's name, , date and even the IP address. This will serve as a proof that they actually subscribed to you. For this purposes, you ll be called admin. (NOTE: Keep these s for your records by either printing them out or saving them to your hard disk or a CD in case you re accused of spamming.) Redirect After Registration to: Type in the path of the page you want to send your subscriber to after they click on the subscribe button. This is normally the page where you tell them thanks for subscribing or an order page. Where you send your visitor is entirely up you and depends on your marketing strategy. Save Settings: Don't forget to click this to Save the information that you just entered above. Generate HTML Code: When you click this button, the HTML code for your subscription box will be automatically generated for you. You ll need to cut and paste this into the webpage where the subscription box will appear. Add New Message: Click this button to start typing your messages, which are your autoresponder messages. Depending on your marketing strategy, you may want to send your subscriber a series of message over a period of several days or just a single confirmation message. You can attach any kind of file up to a size of 2 MB. Just remember that a lot of Spam Autoresponder Software User Guide, Copyright 2005 DPW Enterprises Web Design and Hosting Services 5
6 filters will strip your attachments. If you re not sure it an attachment will get through, put it on the server and send the subscriber a download link instead. Also, remember that you can customize your messages to include the first name, last name, address and today s date using the conventions shown on the admin settings page. Intervals: This refers to the number of days until you want to send the messages (zero means it will be sent immediately) or the number in between when your subscribers receive each message. For example, you want your new subscriber to receive the message immediately after subscription. Then you want them to receive s from you daily for the next 3 days. Your intervals should look like this: 0 - send the first message as soon as your visitor subscribes 1 - send the next message 1 day after your visitor's subscription 2 - send the next message 2 days after your visitor s subscription 3 - send the next message 2 days after your visitor s subscription There is no limit to the number of messages you can send. You don't have to start with 0. You may want to start sending the messages 3 days after your visitor s subscription. In this case you ll enter 3 in the interval box. Or you may want to send your messages at different intervals. For example, if you want to send your message every other day only, your intervals will look like this: 0 - send the first message as soon as your visitor subscribes 2- send the next message 2 days after your visitor's subscription 4- send the next message 4 days after your visitor s subscription Import Prospects: Allows you to enter the name and addresses of anyone manually. You can also cut and paste the data from another file. (This is very useful for testing the messages.) Export Prospects: Allows you to view the names of your active subscribers online. Please Take Notice: After all the messages have been sent to your active prospects, it may look like some of your users have disappeared! Don't panic, your users didn t disappear. In the cgi-bin/autoresponder folder on your website, there is a file called address.txt. This file is a plain text database and contains all the names and addresses of your subscribers. Make sure you back up all of the files in the cgi-bin directory at least once a month if not more frequently by using your FTP client to copy them to your local machine. Otherwise you could lose your opt-in list. The address.txt file will look like the picture below. (NOTE: these are not real names and addresses and are provided as examples of how the data would look.) Autoresponder Software User Guide, Copyright 2005 DPW Enterprises Web Design and Hosting Services 6
7 If you want to send messages to these subscribers gain, just import them to any autoresponder account that you want by just copying and pasting the addresses from the text file to your autoresponder, then click on the Import Prospects Button. Testing The Autoresponder Settings: After you have set-up everything in the Admin Control Panel you need to test that your autoresponder is working. In the Admin Control Panel, click on the button Generate HTML code. You ll get a page that looks like the one below: Copy and paste the HTML code to the webpage where you want the subscription box to appear, normally your activation page for the first subscription box. (we set it up in step 1). Your Autoresponder Software User Guide, Copyright 2005 DPW Enterprises Web Design and Hosting Services 7
8 subscription box will look like the one above. You can change how it looks by editing the HTML code. After pasting the code into the page, Save your activation page and upload it to the web server. Now you re ready to test if your autoresponder is working. Open your browser and go to your homepage (or activation page if it s different). Enter your name and address in your subscription box. You should be re-directed to the webpage that you specified in the Admin Control Panel Redirect after registration to. If it doesn t work, follow these steps: 1. Has the redirect page been created and uploaded to the webserver? If not, create and upload it and try again. 2. Make sure that the path to the redirect page is correct and an absolute path. That means it is in the form of Keep testing until it works or you re absolutely certain that the path is correct with no typing errors. (NOTE: on UNIX machines, paths are CASE SENSITIVE.) 3. If it still doesn t work, go back and make sure the activation code is pasted into the activation page and that there are no typographical errors. 4. Are you getting any error messages? Check whatever the message talks about. 5. If it still doesn t work, contact us. Be sure to include everything you did to fix the problem and what happened at each step. Make a screen copy of any error messages you received. (NOTE: if you have changed your site password, please include the new password in your so we can check your files to see what is wrong.) If everything worked, check the address that you specified in the FROM in the Admin Control Panel. You should receive the autoresponder message. This is the same message that your subscribers will receive. You ll notice that there is a link at the bottom of the to unsubscribe. You ll receive another similar to the one shown below. Let s call this the admin . Every time someone subscribes, you ll receive a notification . There is also a unsubscribe link so you can unsubscribe this subscriber. If you don t want to receive an admin after everyone subscribes, go back to the Admin Control Panel and uncheck the box Send Report to Admin This picture below is a sample of the that you ll receive every time someone subscribes. You ll notice that it contains a lot of information about the user. I recommend that you keep these s. You can unsubscribe this user if you want by clicking on the link. (You might want to do this if you get junk addresses like a@b.com. So your database doesn t get cluttered with a lot of bad addresses.) Autoresponder Software User Guide, Copyright 2005 DPW Enterprises Web Design and Hosting Services 8
9 If you received the first , you know that the autoresponder is working. Congratulations! You re finished. Frequently Asked Questions: How do I send an to my subscribers every other day? Login to you admin control panel. Add a new account or edit the account that you have created. Under the Add Message be sure to set the interval to 2,4,6,8 How do I activate the autoresponder script after I have imported the addresses? There are 2 ways to do this: 1) Visit the page where you posted your activate.cgi script. This should be on the most visited Page of your website, usually the homepage which is index.html on UNIX servers. 2) You can also type in directly into your web browser. This will also activate the autoresponder script. Autoresponder Software User Guide, Copyright 2005 DPW Enterprises Web Design and Hosting Services 9
10 License Agreement: THESE TERMS AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS PRODUCT. IT CONTAINS SOFTWARE, THE USE OF WHICH IS LICENSED BY DPW ENTERPRISES TO ITS CUSTOMERS FOR THEIR USE ONLY AS SET FORTH IN THE LICENSE AGREEMENT BELOW (the "License Agreement"). End User License Agreement Note: This agreement applies to all software supplied by and/or for DPW ENTERPRISES or any of its affiliated registrars ("software" or "Software"). Before using DPW ENTERPRISES software, please read this License Agreement ("Agreement") carefully. This is a legally binding Licensing Agreement between you ("End User") and DPW ENTERPRISES ("DPW ENTERPRISES "). By installing the enclosed software programs and related applications ("Software"), you re agreeing to be bound by all the terms and conditions of this Agreement. The enclosed Software is licensed to the End User by DPW ENTERPRISES for use only in accordance with this Agreement. If you don t agree to be bound by its terms and conditions, don t install the Software. By using this software, you re indicating that you have read the agreement in its entirety and that you accept such terms and conditions and agree to be bound by them. If you re not willing to abide by the terms and conditions of this Agreement, exit the application and don t install the software. Title and License All right, title and interest in the Software is owned by and shall remain the exclusive property of DPW Enterprise. The End User shall not do anything to contest or challenge DPW ENTERPRISES 's intellectual property rights in the Software. Limited Grant DPW ENTERPRISES hereby grants to the End User the limited right to use the Software, including all data files comprising the Software. The End User is strictly prohibited from renting, leasing, subleasing, reverse engineering, decompiling, disassembling, translating, merging, or otherwise creating derivative works from the Software without written permission of DPW ENTERPRISES. Accountability and Liability DPW ENTERPRISES shall not be liable for the information, software, contents, products or services produced or accessed by or from the End User. The End User is strictly prohibited from using the Software on or in connection with any illegal activities. Any unauthorized use(s) of the Software shall constitute a material breach of this Agreement. Any business relationship or transaction contemplated or consummated between the End User and any other third party is strictly subject to the specific terms and conditions agreed to by the End User and the third party. It is expressly acknowledged that DPW ENTERPRISES and any of its affiliates, severally and/or collectively are not parties to these transactions and DPW ENTERPRISES shall have no liability or obligation with respect to such business relationships or transactions between the End User and third parties. Indemnity The End User agrees to indemnify and hold harmless DPW ENTERPRISES, its agents, employees, directors, officers and representatives from and against any loss, liability, claim, damage and/or expense (including attorney's fees) arising from or in connection with the installation and continued use of the Software, accessed or created Web Sites and/or the sales of products or services from the End User to third parties. Warranties THE WARRANTIES CONTAINED IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER REPRESENTATIONS, WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED REPRESENTATIONS, WARRANTIES AND CONDITIONS OF MERCHANTABILITY,
11 AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER ARISING BY STATUE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE. DPW ENTERPRISES DOES NOT REPRESENT OR WARRANT THAT: (1) THE OPERATION OF THE SOFTWARE OR THE PERFORMANCE OF THE ORDER PROCESSING FUNCTION WILL BE ERROR FREE, UNINTERRUPTED OR THAT THE RESULTS OBTAINED FROM THEIR USE WILL BE ACCURATE OR MEET ALL THE END USERS SPECIFIC REQUIREMENTS; OR (2) ALL PROGRAMING ERRORS CAN BE CORRECTED OR FOUND IN ORDER TO BE CORRECTED. Disclaimers IN NO EVENT SHALL DPW ENTERPRISES, ITS EMPLOYEES, AGENTS, OFFICERS, DIRECTORS OR REPRESENTATIVES BE LIABLE FOR ANY LOST REVENUES OR PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, OR ANY OTHER INDIRECT SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE OR THE ORDER PROCESSING FUNCTION, EVEN IF DPW ENTERPRISES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS AGREEMENT SHALL APPLY IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION OR DEMAND, INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT OR ANY OTHER LEGAL THEORY, AND SHALL SURVIVE ANY FUNDAMENTAL BREACH OR BREACHES AND/OR FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT, OR ANY REMEDY CONTAINED IN THIS AGREEMENT. Governing Law The laws of the State of New Jersey, USA, shall govern this Agreement. The End User agrees to subject itself to the jurisdiction of New Jersey, USA. Copyright DPW ENTERPRISES Manchester, NJ, USA All rights reserved
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