MEDICAL ASSISTANT TECHNOLOGY Plan for Assessment of Student Academic Achievement

Transcription

1 MEDICAL ASSISTANT TECHNOLOGY Plan for Assessment of Student Academic Achievement From the Mission of Hocking College Hocking College is an innovative, experience-based technical college that nurtures learning and learner success. Mission of Academic Affairs Unit Nurtures learning and learner success. Mission of Medical Assistant Technology To prepare individuals for entry-level careers in ambulatory health care settings such as medical offices and clinics and to provide students with a background sufficient for growth and advancement in the medical assisting profession. Central Objective Graduates of the Medical Assistant Technology will be well prepared for entry-level employment. IP0708MedicalAsst/1

2 Success Skills The following general outcomes are life and work skills cultivated in all students seeking the Associate Degree. 1. Communicates effectively. 2. Demonstrates math skills. 3. Demonstrates learning and critical thinking skills. 4. Maintains professional skills and attitudes. 5. Practices human relations skills. 6. Demonstrates knowledge of science and the environment. 7. Demonstrates community, cultural, and global awareness. 8. Maintains a code of ethics. Program Outcomes The following outcomes express additional, particular skills, behaviors, and attitudes cultivated in students seeking the Associate Degree in the Medical Assistant technology. 1. Communicates effectively. 2. Applies legal concepts to practice. 3. Provides patient education. 4. Manages medical records. 5. Schedules appointments. 6. Performs billing and bookkeeping procedures 7. Processes insurance claims. 8. Provides patient care. 9. Assists with procedures and treatments. 10. Collects and processes specimens. 11. Performs laboratory and diagnostic testing. 12. Utilizes computer software to maintain office systems. IP0708MedicalAsst/2

3 On November 26, 2008, the Medical Assistant Technology invited a panel of internal and external guests to participate in an Outcomes Based Education (OBE) ReVISIONing learning work session. This process helped us determine what our students are doing out there that we are responsible for in here by examining the roles and responsibilities of our graduates. Six Intended Learning Outcomes were established for the program as follows: 1. Performa a wide range of clinical skills to promote care of patients and families effectively. 2. Conducts patient education to ensure continuity of care. 3. Directs office business by performing a variety of administrative duties. 4. Communicates effectively with staff, doctors, patients, community, and other medical personnel. 5. Maintains professional skills and attitudes with colleagues and patients. 6. Maintains, coordinates, and documents policies and procedures for office. The Success Skills and Program Outcomes combine to form a single set of skills, behaviors, and attitudes determined desirable for entry-level practitioners in Medical Assisting, for graduates transferring to four-year institutions, and for educated citizens. IP0708MedicalAsst/3

4 Criteria for Assessing Student Academic Achievement 1. The aggregate score for each Program Outcome evaluated by graduates of the Medical Assistant program on a survey will be 3.5 or higher (on a 5-point scale), indicating the graduates satisfaction with their Hocking College preparation for entry-level work. Data gathered for : * Number of graduate Number of graduate surveys: Program Outcomes** Aggregate 1. Communicates effectively. 2. Applies legal concepts to practice. 3. Provides patient education. 4. Manages medical records. 5. Schedules appointments. 6. Manages practice finances. 7. Processes insurance claims. 8. Provides patient care. 9. Assists with procedures and treatments. 10. Collects and processes specimens. 11. Performs laboratory and diagnostic testing. 12. Utilizes computer software to maintain office systems. Overall Aggregate * Source of information: Hocking College Graduate Surveys (September 2008). ** Refer to page 2 of this report for a complete list of Program Outcomes. No graduate surveys were available for this reporting period. No graduate surveys were returned for the previous reporting period. Does this analysis support conclusions drawn from other assessment data analyzed for ? Please elaborate. No data was available for analysis. * Graduate and employer survey results for are reported with data for ; survey results are not available until 15 months following June graduation. IP0708MedicalAsst/4

5 2. The aggregate score for each Success Skill evaluated by graduates of the Medical Assistant program on a survey will be 3.5 or higher (on a 5-point scale), indicating the graduates satisfaction with their Hocking College preparation in life/job skills. Data gathered for : * Number of graduates: Number of graduate surveys: Success Skills ** Aggregates Overall * Source of information: Hocking College Graduate Surveys (September 2008). ** Refer to page 2 of this report for a list of Success Skills. No graduate surveys were available for this reporting period. No graduate surveys were returned for the previous reporting period. Does this analysis support conclusions drawn from other assessment data analyzed for ? Please elaborate. No data was available for analysis. * Graduate and employer survey results for are reported with data for ; survey results are not available until 15 months following June graduation. IP0708MedicalAsst/5

6 3. The aggregate score for each Program Outcome evaluated by employers of Medical Assistant graduates on a survey will be 3.5 or higher (on a 5-point scale), indicating better-than-satisfactory to superior performance. Data gathered for *: Number of employer surveys mailed Number of employer surveys returned: Program Outcomes ** Aggregate Overall Aggregate * Source of information: Hocking College Employer Surveys (September 2008) ** Refer to page 2 of this report for a list of Program Outcomes No employer data was available for this reporting period. No employer data was obtained for the previous reporting period. Does this analysis support conclusions drawn from other assessment data analyzed for ? Please elaborate. No data was available for analysis. * Graduate and employer survey results for are reported with data for ; survey results are not available until 15 months following June graduation. IP0708MedicalAsst/6

7 4. The aggregate score for each Success Skill evaluated by employers of Medical Assistant graduates on a survey will be 3.5 or higher (on a 5-point scale), indicating better-than-satisfactory to superior performance. Data gathered for *: Number of employer surveys mailed: Number of employer surveys returned: Success Skills ** Aggregates Overall * Source of information: Hocking College Employer Surveys (September 2008) ** Refer to page 2 of this report for a list of Success Skills. No employer data was available for this reporting period. No employer information was returned for the previous reporting period. Does this analysis support conclusions drawn from other assessment data analyzed for ? Please elaborate. No data was available for analysis. * Graduate and employer survey results for are reported with data for ; survey results are not available until 15 months following June graduation. IP0708MedicalAsst/7

8 5. A survey will indicate that 80 percent of graduates desiring employment in the Medical Assisting profession will report employment in the field within one year of graduation. Data gathered for *: Total number of graduates: 17 Number of responses including surveys, phone calls, & faculty input: 17 Number of graduates employed related to technology: 15 Number of graduates employed unrelated to technology: Number in military: Number of graduates continuing education: Number of graduates continuing education and employed: 1 Number of graduates seeking employment: 1 Number of graduates "Unknown" * Source of information: Hocking College Graduate Survey Report Summer 2006 through spring 2007 (September 2008). Eighty-eight percent of graduates desiring employment in the medical assisting profession obtained employment in the filed within one year of graduation. This is based upon the medical assistant s faculty knowledge of graduates. Does this analysis support conclusions drawn from other assessment data analyzed for ? Please elaborate. This analysis supports conclusions drawn from other assessment data for Students excel in both the clinical and administrative components of the externship program which correlates with the high employability rates of graduates. Many graduates obtain employment through their externship experience. * Graduate and employer survey results for are reported with data for ; survey results are not available until 15 months following June graduation. IP0708MedicalAsst/8

9 Does this analysis support conclusions drawn from other assessment data analyzed for ? Please elaborate. This is the only criterion that addresses employment and/or continuing education information. * Graduate and employer survey results for are reported with data for ; survey results are not available until 15 months following June graduation. IP0708MedicalAsst/9

10 6. One hundred percent of students who graduate from the Medical Assistant Program will have obtained scores of 95 percent or higher on practicum clinical and administrative objectives. Data gathered for : Number of graduates: 17 Percentage aggregate 100% The form used to maintain an ongoing record of classroom and externship outcome assessment is very detailed and references more than 100 different skills. The instructor initials the form for the specific outcome when the student has performed the skill with competency in the classroom. The form is also initialed by the externship supervisor when the student has performed with competency at the externship facility. Students are placed at three different externship sites during the program. The number of documented skills is then converted to a percentage. Thus, this data collection is a continuous and on-going process. The forms used to document that the outcomes have been achieved are available upon request. One-hundred percent of students who graduated in 2008 obtained 95 percent on practicum clinical and administrative objectives. The average of this graduating class was 100%. Last year, one-hundred percent of students who graduated in 2007 obtained 95 percent on practicum clinical and administrative objectives. The average of this graduating class was 100%. Program change planned for as a result of this analysis: The program will not be changed. We will continue to maintain the program objective as stated. This Criterion will be changed to read as follows in our Plan: The criterion will not be changed. IP0708MedicalAsst/10

11 7. The aggregate score for professionalism as evaluated by on-site practicum supervisors for students in the Medical Assistant technology will be 8.5 or higher (on a ten-point scale), indicating good to excellent performance. Data gathered for : Number of students evaluated: 17 Aggregate score for professionalism: 9.5 Student Progress Reports are on file for all students participating in externships for One-hundred percent of students who graduated in 2008 obtained 8.5 or higher on professionalism as evaluated by on-site practicum supervisors. The aggregate score for professionalisms for the 2008 graduates was 9.5 (on a 10-point scale). Last year, one hundred percent (100%) of students who graduated in 2007 obtained 8.5 or higher on professionalism as evaluated by on-site practicum supervisors during the last reporting period. The aggregate score for professionalism for the 2006 graduates was 9.7 (on a 10-point scale). Program change planned for as a result of this analysis: The program will not be changed. We will continue to maintain the program objective as stated. This Criterion will be changed to read as follows in our Plan: This criterion will not be changed. IP0708MedicalAsst/11

12 8. The aggregate score for professionalism obtained from student in-class guided self-evaluations will be 90 percent or higher, indicating very good to excellent performance. Data gathered for : Number of students evaluated: 17 Aggregate score for professionalism: 95% The Class Progress Records from all students enrolled in the program during were reviewed. The aggregate score for professionalisms obtained from in-class self-guide evaluations was 95%. Last year, the Class Progress Records from all students enrolled in the program during were reviewed. The aggregate score for professionalism obtained from in-class self-guided evaluations was 95%. The goal was exceeded during the previous reporting period, since the aggregate percentage was 95% compared to a benchmark of 90% indicating very good to excellent performance. Program change planned for as a result of this analysis: The program will not change. We will continue to maintain the program objective as stated. This Criterion will be changed to read as follows in our Plan: This criterion will not be changed. IP0708MedicalAsst/12