daring to Be different New IT needs New thinking EasyVista TM Corporate Overview

Transcription

1 daring to Be different New IT needs New thinking EasyVista TM Corporate Overview

2 It s all in the attitude At EasyVista we pride ourselves not only on the service we provide to our customers, but also on the IT issues that we resolve. Indeed, we have made it our business over the past 20 years to resolve some of the most challenging of IT Operations Management and OSM issues. There have been many firsts on our journey to shape the future of IT. We are extremely proud that we were the one of the first companies a decade ago to offer SaaS. We now have one of the world s largest customer bases of IT Service Management and ITAM SaaS customers. This quickly established EasyVista as a market leading provider of Cloud IT Operations Management and today we are still working on firsts. This year in 2013, we were the first IT vendor to gain ITIL verification in 11 PINK Elephant processes. Our greatest asset besides our outstanding staff is our ability to understand and anticipate the future needs of the IT Operations Management market and how that technology should complement, integrate and enhance what is standard today. EasyVista pioneer new technologies so that we can bring about easy positive change. This change is not developed in isolation, it is brought about in close collaboration with our customers, analysts and trusted technology partners and our talented and committed development staff. We specialize in helping organisations make the transition from traditional IT Operations Management that was designed for a very different time, to New IT Operations Management designed for now and the future. We deliver effective IT Service Management and IT Asset Management for all your; cloud, virtual, physical and mobile applications and give your ultimate end customer an elegant and consolidated point of access to all their IT services and needs. EasyVista are the broker of service and support. This is why our customers trust us and why we are completely different from other vendors.

3 Keeping it Global - keeping it local We believe that it s important to scale but it is more important to ensure that everything is globally local. Now this may be a contradiction in terms possibly, but not in our service. We have direct presence throughout the USA, Canada and EMEA. We deliver a truly global software platform with full consideration for language, currency, timezones and we deliver local support. Our network of over 40 certified partners who all have valuable knowledge and experience within the IT Service Management space, and are certified to the highest level extend our global reach, so we are local to just about everyone. But it doesn t stop there, EasyVista s army of global professional services teams offer expert consulting and training services that deliver tangible results. From implementation planning, through ITIL and best practices design, to cloud and applications integration, the team offer a full spectrum of business process, IT process, and integration and training services. EasyVista People Our Cloud IT Operations and OSM solutions have experienced a staggering and consistent growth and have been awarded many prestigious Analyst accolades. We believe this success is attributed to the IT Operation Management market recognising that EasyVista products makes their working day much easier. We d also like to think that it is also something to do with forward thinking EasyVista Global Management team Product Strategy. Our ethos is never to stop just to improve and pioneer. This pride in our work carries through our product range and services. Our experienced Global Management team and wider human resource strategy is to build out high calibre regionally based teams, not only in the USA, but also in our other core markets such as Germany, UK, France, Spain, Italy and Portugal. We put all the key talent and resources that are critical to providing an exceptional customer service experience in each of our primary markets. This includes leadership in the following disciplines; consulting, customer support, sales, marketing, partner management, customer advocacy, human resources and finance. This is why we understand and react to our global market and anticipate our customer s needs.

4 The EasyVista Product & Solutions Family dare to Think bigger

5 EasyVista Solutions ITSM: With user demands changing daily, delivering high quality IT service is becoming increasingly complex. Your users are at the forefront of innovation and their expectations of IT are very high. They expect the service IT delivers to be as simple, mobile, intuitive and social as the services they use at home. In addition, IT must still ensure their services add value to the business. Providing what the user wants and ensuring it meets a business need this is complex! EasyVista provides the interactive and easily accessible environment expected by your users. Built from the ground up based on the ITIL framework, EasyVista allows you to configure your IT Service Management workflow based on your business needs. The completely codeless environment makes it easy to configure services, enable customer friendly service catalog and self-service interfaces, knowledge management repositories and interact across social media. All of this interoperates with EasyVista s true business intelligence, asset management, project management and other processes. In addition, when you are ready to upgrade, it s easy, all changes and configurations are preserved. ITALM: The IT infrastructure is becoming increasingly complex to manage. Keeping track of the various workstations, servers and laptops is hard enough; now add mobile devices, BYOD policies, cloud, remote workers, multifaceted business systems and constant changes. In addition, industry best practices such as ITIL and legal requirements such as Sarbanes-Oxley (SOX), Basel II and inevitable software audits demand immediate access to detailed and factual infrastructure information. Managing your IT Assets throughout their lifecycle of procurement, deployment, maintenance and disposal will allow your organization to gain control while reducing the costs and complexities of IT asset management. With EasyVista s autodiscovery, inventory, CMDB, financial management, software asset management and business intelligence you will know what assets you have, where they are located, how they are configured, how they are used, what they cost and how they are related to the core business services. IT Financial Management: Demonstrating the value IT brings to the business weighs heavy on the minds of IT leadership. Value cannot be established without understanding associated costs and the cost of delivering IT service goes beyond the up-front acquisition costs; costs begin with planning and end with retirement or disposal. With IT Financial Management you will Identify cost drivers, manage chargebacks, justify budget increases, control spending and plan for costly refreshes throughout the assets entire life. IT Project Management: Although IT project mishaps can be disastrous, they can be avoided. Wouldn t it be nice to increase your IT project success rate? The business will run smoothly and IT will be viewed as a more strategic member of the organization, delivering services on time and within budget. EasyVista provides comprehensive Project Management functionality project planning, task management, collaboration, time and cost tracking, milestones and budget management. At the same time, it is fully integrated with IT service management processes. The true value of IT is recognized when there is synergy between the delivery of projects and services provided to the business. OSM: Just like your IT department, other areas of your organization share similar process automation and tracking requirements. Organizations are trying to cut costs and seek inventive ways to get more out of their current systems. A consolidated Service Management solution has a much lower total cost of ownership compared to many individual solutions across your organization. EasyVista can easily extend to other business process areas outside of IT, including HR, Facilities and Customer Service. The same rich process automation functionality available for IT is available to address any number of request-based processes. With increased competition, more demanding and technically savvy end-users and pressure to lower costs, organizations must do more with less. Automating business processes is a step in the right direction. Sharing the service management solution across your organization will make process automation available where it did not previously exist. Better processes, fewer manual errors and automation will lead to lower costs, employee morale improvements, and much happier customers.

6 Infrastructure Data Centers We recognised very quickly back in the early days of SaaS that you are only as good as the hosting infrastructure that you provide. We understand Cloud Management and the thought process that goes into making a cloud software decision. Ultimately the topics of security, scalability, performance and analytics are at the front of everyone s mind when it comes to selecting the right SaaS vendor. Our data centers are abstracted, replicated, load balanced, and secure. We offer a consistent 99.99% availability SLA, and are certified to ISO plus SSAE 16 (SAS 70) Type II plus Tier 3. EasyVista Cloud has a Silver Lining The core mission our Cloud Management Centers (CMC s) are to provide unparalleled service to our customer through, pre-emptive support, cloud analytics and cloud administration. CMC s play a critical role in delivering the very highest level of customer service, which is critical when our customer deliver to their customers. All our services have the facility to be throttled to ensure maximum performance and data security, platform hygiene, load balancing, data storage levels and SLA adherence. Our pre-emptive services ensure that issues are resolved before they become issues. Navigating Grey Cloud We all at times wish we had a better visibility of what lies ahead, and this could never be more true than in an IT services environment. MyEasyVista is a unique in that it delivers a window of information, intelligence and control on your cloud service like no other. This enables you to report platform / licence utilization and cloud SLA performance, analytics data to predict future platform needs, control contractual element of our engagement and manage back-ups, data transfers and migrations. MyEasyVista helps you shape your future IT.

7 The Future is Easy Vista! Our EasyVista Products have captured the imagination of the customer and the Analyst community. We have a strategic relationship with Gartner Worldwide and annually submit our credentials to the Magic Quadrant process for ITSSM and IT Asset Management. EasyVista are proud to be recognised by Gartner on the Magic Quadrant and are in the company of some of the most innovative and top performing companies in the world. Forrester Research recently highlighted in The Total Economic Impact of EasyVista IT Service Management report that EasyVista delivers 271% ROI over three years and a payback period within 12 months. Ovum Technology Audit reported a 50% Total Cost of Ownership reduction when using EasyVista. We have worked with all these renowned Analyst firms and a host of others over the years to ensure that our products are aligned to the needs of the IT Service Management market. It s All About Our Customers We enjoy taking great care of our customers and giving something back. Over to you As you may well have concluded EasyVista as a company and as a business partner offers a wealth of benefits. You know you are buying products that are constantly being enhanced and improved and that you are safe in the knowledge that our products have the longevity of time and are the net result of years of technical excellence and expertise. Moreover you know that EasyVista products are recognised by some of the World s most prestigious Analyst groups and organisations across the globe. If you get a moment, do visit our website where you can find valuable resources such as white papers, Analyst papers, TCO calculator, videos and product and solution brochures. easyvista.com The EasyVista Customer Support Network (CSN) is a thank you to our community of customers who partner with EasyVista. The CSN program has a number of major benefits to members and provides excellent networking opportunities with global brands, peer-to-peer virtual and physical events. All CSN members enjoy the value and additional industry learning and education the CSN provides. easyvista.com

8 Our offices EasyVista USA (USA HQ) 3 Columbus Circle 15th Floor, Suite 1532 New York, NY Phone: +1 (888) EZV ITSM Fax: +1 (617) EasyVista Cambridge 185 Alewife Brook Parkway Suite #410 Cambridge, MA Phone: +1 (888) EZV ITSM Fax: +1 (617) EasyVista San Francisco 71 Stevenson Street Suite 400 San Francisco, CA Phone: +1 (888) EZV ITSM EasyVista Dallas Preston Road Suite 550 Dallas, TX Phone: +1 (888) EZV ITSM EasyVista Canada Logiciels EasyVista Inc 2001 McGill College Avenue Montreal, QC, H3A 3P9 Phone: EasyVista France (EMEA HQ) Immeuble Horizon 10, Allée Bienvenue Noisy le Grand France Phone: Fax: EasyVista UK Ashridge Business Centre - Berkhamsted House 121 High Street HP4 2DJ Berkhamsted UK Phone: Fax: EasyVista Germany Maximilianstraße München Germany Phone: Fax: EasyVista Spain Avenida de la Industria N 4 Edif. 3-2 B Alcobendas Spain Phone: Fax: EasyVista Portugal Rua Rodrigo da Fonseca, Lisboa Portugal Phone: Fax: EasyVista Italy Via Gadames 128 Milano Italy Phone: Fax: About EasyVista: EasyVista Inc., a leading provider of Cloud based IT Service, IT Asset and Organizational Service Management solutions. The company serves customers in every vertical sector and has a direct presence around the world with offices in the United States, Canada, France, UK, Germany, Italy, Spain and Portugal. With Tier 1, multi-lingual support and Network Operation Centers worldwide, our award winning Cloud based approach and unique IT Service fabric, EasyVista Neo allows companies to transform IT Operations Management for 21st Century IT. Our mission is to empower organizations to streamline and simplify the management and control of in-house, out-sourced and Cloud based IT. We are the broker of IT Service and Support for New IT. easyvista.com