Homeowner Guide to epayments

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2 Contents Register Your Account-First Time User... 3 Making epayments-login to Your Account... 5 Make a One-Time Credit Card Payment... 6 Make a One-Time echeck Payment... 9 Schedule a Recurring/Auto Pay-eCheck Payment View Scheduled Auto Payments View Payment History View My Profile Contact Customer Service

3 Register Your Account-First Time User To register an epayment account for the first time, click on the First Time User link Enter the Homeowner Property Account Number (Located on the coupon/statement) and click Search 3

4 Once the account has been located, enter the required fields marked with an *. Accept the Terms of Use and click on Submit Registration. Please note: Passwords must be at least 8 characters long, alpha and numeric. Once the account is successfully created click on login here 4

5 Making epayments-login to Your Account Enter the User Name and Password, accept the Terms of Use and click Login Once successfully logged into the system, the dashboard will display. Use the dashboard to make a One-Time Payment, Schedule a Recurring/Auto Payment, View Scheduled Auto Payments, Edit Profile, View Payment History or Contact Customer Service. 5

6 Make a One-Time Credit Card Payment To make a one-time payment using a Credit Card, select One-Time Payment-Credit Card from the dashboard 6

7 To make a One-Time Credit Card Payment, select a Card Type (Visa, MasterCard, and Discover). Enter the card number, expiration date and CVV2 number (located on the back of the card). Select the payment details and enter the amount of the payment. There may be a Convenience Fee to process the transaction and the fee will be displayed prior to submitting the payment. Accept the Terms of Use and click Continue to process the One- Time Credit Card payment. 7

8 Once the payment has been approved, an notification will be sent to the address on record and will summarize the one-time credit card payment. 8

9 Make a One-Time echeck Payment To make a one-time payment using an echeck, select One-Time Payment-eCheck from the dashboard 9

10 To make a One-Time echeck Payment, select the Account Type (Checking or Savings). Enter the Bank Routing Number, Bank Account Number, Confirm Bank Account Number and a Check Number. Select the payment details and enter the amount of the payment. There may be a Convenience Fee to process the transaction and the fee will be displayed prior to submitting the payment. Accept the Terms of Use and click Continue to process the One-Time echeck payment. 10

11 Once the payment has been approved, an notification will be sent to the address on record and will summarize the One-Time echeck payment. 11

12 Schedule a Recurring/Auto Pay-eCheck Payment To schedule a Recurring/Auto Pay using an echeck, select Recurring-eCheck from the dashboard. Please note: Recurring/Auto Pay Credit Card is not available. 12

13 To make a Recurring echeck Payment, select the Account Type (Check or Savings). Enter Bank Routing Number, Bank Account Number, Confirm Bank Account Number. Select the payment details and enter the amount of the payment. There may be a Convenience Fee to process the transaction and the fee will be displayed prior to submitting the payment. Enter the First Payment Month to start the recurring payment, select the End Payment Month to end the recurring payment. Select the Day the recurring payment will process and then select the Frequency of the Recurring echeck. Please note: The earliest a Recurring echeck payment will process is the next day. Accept the Terms of Use and click Continue to submit the Recurring echeck payment. 13

14 Once the payment has been approved and processed, an notification will be sent to the address on record and will summarize the recurring echeck payment. 14

15 View Scheduled Auto Payments To view previously scheduled Auto Payments, click on AutoPay from the dashboard All upcoming Recurring Auto echeck payments will display with an option to cancel and/or stop a recurring echeck. Once a recurring echeck is canceled and/or stopped all future payments will not be processed until a new Recurring echeck has been set up. 15

16 View Payment History To view the Payment History, click on Payment History from the dashboard The Payment History will recap all of the payments that have currently been processed/approved and/or declined due to insuffenent funds/chargebacks. 16

17 View My Profile To view or edit the Profile, click on My Profile from the dashboard Only the address, Phone Number, and Password can be changed at anytime. Please contact the Association Management Company if changes are needed for the Account Number, Address, First and Last name. 17

18 Contact Customer Service For help with any Payments or if there are questions about payments already processed, click on Help from the dashboard If assistance is needed with a payment online, please fill out the following information and a representative from Revo Payments will respond within 24 hours. Revo Payments may be contacted directly at REVO.411 ( ) 18