Alex Mourelatos Born: 1962 Senior Test Manager

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1 CV Alex Mourelatos Born: 1962 Senior Test Manager INTRODUCTION 20 years continuous career progression in various roles as: Test Manager, Business Analyst and Project Manager undertaking a wide range of large-scale and complex assignments across a large client base in multi-nationals and public sector organizations, at all times combining product technology expertise with advanced business strategy planning. Full responsibility for leading all phases of the System Development Life Cycle from planning, analysis, design, build and test, to implementation of ERP systems (SAP R/3), CRM systems (My SAP, SIEBEL), Supply Chain systems (JDEdwards), AS/400 banking systems and systems based on Microsoft technology. Extensive International experience managing high-value assignments in Norway, Denmark, Belgium, Luxemburg, France, Singapore, China across a wide range of sectors including: Manufacturing (Industrials/FMCG), Telecom, Automotive, Banking and Logistics at all times combining expert knowledge of product technology with high levels of analytical ability. Managerial assignments as Region Manager and Business Unit Manager with responsibilities for sales, service offerings, budget, recruitment. In 2013/2014: Implementation of Finance Credit solution. Responsible for a test team of 20 resources, planning and implementation of the system and acceptance test. The project included integration with multiple systems and systems from external suppliers In 2011/2012: Implementation of Internet-based portal for social services in three municipalities of Stockholm. Responsible for a test team of 15 resources, planning and implementation of the system and acceptance test. In : Multiple Pre-studies across large multi-nationals organizations. CORE COMPETANCIES Test Management ERP Operational Management Relationship Management Requirement Management Project Management ITIL CRM 1

2 PROJECT EXPERIENCE Customer Time Assignment DNB (Norway) Test Manager GöteborgsEnergi Test Manager System Verification Business Unit Manager Volvo Penta Test Manager Pulsen Test Manager SEB Test Manager YANVIS AE Business Analyst SQS Business Analyst /Pre-Sales Board of Agriculture Teststrategist SystemTransware Teststrategist DB Schenker Teststrategist Port of Gothenburg Test Manager Change Manager / Business Analyst Kone (Belgium) Archlor (Luxemburg) ITIL consultant ITIL consultant Herenco ITIL consultant Volvo IT ITIL consultant Posten CRM consultant Condevor Region Manager Volvo IT CRM consultant / Business Analyst SmithCline Project Manager Plusenergi CRM consultant / Business Analyst Mölnlycke Health Care Release Manager BRÜL & KJǢR A/S (Denmark) CRM consultant / Test Manager SENSE (Norway) Service Manager CAP GEMINI NORDIC Pre-Sales DeLaval CRM consultant / Test Manager Telia CRM consultant / Business Analyst Alcatel CRM consultant / Business Analyst Ringhals Release Manager Enator IT consultant Gothenburg municipality IT consultant PROJECT EXPERIENCE (details) Customer: DNB Project Period: Project Tasks: Responsible for a test team of 20 resources, planning and implementation of the system and acceptance test. The project included integration with multiple systems and systems from external suppliers. Project: «Common Credit System Financial», an application for credit cards and consumer finance. Solution replaced the old system at the same site.the project started in Q and ended Q Tools / technology / products / methods: Finance, Banking, HP ALM, QA, UAT, SIT, Project Management, Test Management Customer: Göteborgs Energi Project Period: Project Tasks: Responsible for testing and and quality in IT projects incl. maintenance testing of various systems in the energy industry. Create test strategy, test plans, user training in test tool (ReQtest), templates, information in wiki. Project: Corporate Test Center of Excellence. Tools / technology / products / methods: Reqtest, MS-Visio, MS-Project, SharePoint, ISTQB, UAT, Test Management 2

3 Customer: System Verification Project Period: Role: Business Unit Manager «SAP Test» Project Tasks: Pre-Sales, Recruiting, Service Offerings, Workshops, Education, Marketing. Tools / technology / products / methods: MS-Visio, MS-Project, ISTQB, Test Management, SAP, Operational Management, Relationship Management Customer: Volvo Penta Project Period: Project Tasks: Responsible for a test team of 10 resources, planning and implementation of the system and acceptance test. The project included the integration of multiple systems. Created test strategy, test plans, test reports and other documents required in the testing process. Project: Implementation of «Wave 1» - Suppy Chain system (JDEdwards) for Volvo Penta's Asian operations. Tools / technology / products / methods: HP ALM, SharePoint, MS-Project, JDEdwards, MS-Visio, Suppy Chain, QA, Test Management, SIT, UAT Customer: Pulsen Project Period: Project Tasks: Responsible for a test team of 15 resources, planning and implementation of the system and acceptance test. Validation of test results throughout the product lifecycle, covering test analysis, planning, design, test data preparation and test execution. Analysis and suggestions for improvement to ensure quality development / test system in organization.workshops with "use case", testing, requirements management, quality. Project: Implementation of Pulsen Combine. Internet-based portal for social services in three municipalities of Stockholm. On line 24/7/365. The development of process control and enforcement of private and public providers and provide accessibility for residents. Tools / technology / products / methods: MS-TFS 2010, MS Visio, Scrum, TMMi, QA, Project Management, Test Management, Requirement Management Customer: SEB Project Period: Project Tasks: Responsible for planning and implementation of the system and acceptance test. Validation of test results throughout the product lifecycle. Preparation and improvement of processes and procedures related to the test, and preparation of documentation in the test area. The project included integration with multiple systems and supplies from external suppliers. Project: Implementation of OPTF (One Platform Trade Finance) system in Norway and Singapore. The system handles the Trade Finance area in SEB. Tools / technology / products / methodology: HP QC, ARIS, MS-Visio, MS-Project, RUP, Finance, QA, Project Management, Test Management, SIT, UAT 3

4 Customer: YANVIS AE Project Period: Project Role: Business Analyst Project Tasks: Pre-Study for analyze business processes and ERP functionality. Formulated customer's business needs to project specifications. Project: Allshare Analysis of the CRM-system integration with web portal. Tools / technology / products / methods: Salesforce, MS Visio, Mind Manager, Project Management, QA, CRM, Requirement Management Customer: SQS Project Period: Project Role: Business Analyst / Pre-Sales Project Tasks: Pre-Study of the functionality of different applications Evaluation of technical analysis of the architecture Evaluation of integration of applications for requirements documentation, test planning, test monitoring, defect reporting Project: Analysis of integration between ARIS / SAP Solution Manager / HP QC Tools / technology / products / methods: ARIS, SAP Solution Manager, HP QC, QA Customer: Board of Agriculture Project Period: Project Role: Test Strategist Project Tasks: Pre-Study. Evaluation and improvement suggestions for quality development and implementation of systems in the organization. Recommendation for structure, methodology for test. Project: Analysis of test processes, test management, test tools, documentation for a production system Tools / technology / products / methodology: Enterprise Architect, MS Visio, MindManager, TMMi, QA, Project Management Customer: SystemTransware Project Period: Project Role: Test Strategist Project Tasks: Report of transactions / operational processes. Verify the system testability. Method and cost estimation for future service incl. resource requirements on the client side. Planning system / acceptance testing. Project: Pre-study of non-functional requirements for the performance of a logistics monitoring system Tools / technology / products / methods: MS Project, HP BAC, SQL Server, Project Management, QA, logistics Customer: DB Schenker Project Period: Project Role: Test Strategist Project Tasks: Pre-study of non-functional requirements analysis and the dependency to other key services and platforms. Overview of services description and SLA issues in this service. Project: Implementation of a logistics system and integration with other systems Tools / technology / products / methods: DOORS, Enterprise Architect, MindManager, MS Visio, Oracle, Informix, Project Management, QA, logistics, Test Management. 4

5 Customer: Port of Gothenburg Project Period: Project Tasks: Responsible for planning and implementation of the system and acceptance test. Validation of test results throughout the product lifecycle. Preparation and improvement of processes and procedures related to the test, and preparation of documentation in the test area. Training of key-users Project: PBA - Implementation of a resource planning system for personnel and equipment. Optimization of resources. Integrating HR and financial system. Tools / technology / products / methods: MS-Project, Enterprise Architect, MS Visio, MS-Excel, Project Management, QA, logistics, Test Management Customer: Port of Gothenburg Project Period: Project Role: Change Manager / Business Analyst Project Tasks: Define and document processes. Develop communication plan. Team building workshops for support. SWOT analysis to support the operation and planning of activities. Development of user manuals, process maps, online FAQ. Feasibility study / survey of the process for the production managers. Project: REKO - Implementation of a resource planning system for both personnel and equipment. Integrating HR and financial systems. Tools / technology / products / methods: MS-Project, Enterprise Architect, MS-Visio, MS-Excel, IT Management, ITIL, Project Management, QA, logistics, Change Management Customer: Kone / Archlor Project Period: Project Role: ITIL Consultant Project description: ITIL Implementation of Change Request Management and Support Desk Process Project Tasks: Responsible for development of SAP Solution Manager and SAP CRM functionality (customers, activities, workflow) Installation of T-Rex knowledge database for use by the support desk function. Tools / technology / products / methodology: SAP Solution Manager, UNIX, Oracle, IT Management, ITIL, QA, Project Management, Test Management, Knowledge Management Customer: Herenco Project Period: Project Role: ITIL Consultant Project Tasks: Responsible for the design and description of content services and work processes. Product and system verification Development of SAP Solution Manager and SAP CRM functionality (customers, activities, workflow). Design of test cases Administration, user support Project: ITIL Implementation of the Support Desk and Change Request Management based on "best practices" for IT Service Management. Tools / technology / products / methodology: SAP Solution Manager, UNIX, Oracle, IT Management, ITIL, QA, Project Management, Test Management. 5

6 Customer: Volvo IT Project Period: Project Role: ITIL Consultant Project Tasks: Responsible for the design and description of content services and work processes. Product and system verification Development of SAP Solution Manager and SAP CRM functionality (customers, activities, workflow). Design of test cases Development of the FAQ and user manuals. Project: ITIL Implementation of the Change Request Management based on "best practices" for IT Service Management. Tools / technology / products / methodology: SAP Solution Manager, UNIX, Oracle, IT Management, ITIL, QA, Project Management, Test Management, Knowledge Management, SOX Customer: Posten Project Period: Project Role: CRM Consultant Project Tasks: Design of test cases. Development of test specifications. Review, creation and monitoring of product requirements. Product and system verification Development of the FAQ and user manuals Administration, troubleshooting of the SAP CRM Middleware integration to FI / CO module. CRM Middleware activities including BDOC monitoring, replication of master and customizing data Project: Maintenance and support of SAP CRM system Tools / technology / products / methodology: SAP CRM, CRM Middleware, UNIX, Oracle, Adobe, Remedy, Project Management, Test Management, QA, Knowledge Management Customer: Condevor Project Period: Project Role: Region Manager Project Tasks: Pre-Sales, Recruiting, Service Offerings, Workshops, Marketing. Tools / technology / products / methods: MS-Visio, MS-Project, SAP, Operational Management, Relationship Management Customer: Volvo IT Project Period: Project Role: CRM Consultant / Business Analyst Project Tasks: Transform requirements for customization/configuration of the application. Understanding of business processes and system functionality. Business Requirements. Functional Design. Design of test cases. Development of use cases. Process models. Project: Implementation of Siebel application for sales and service process Tools / technology / products / methods: Siebel, CRM, Oracle, MS-Visio, RUP. Customer: Smith Cline Project Period: Project Role: Project Manager Project Tasks: Planning the change process for the introduction of a project that included the merge of several software development projects. Project: Implementation of SAP - FI / CO, SD, MM modules. Tools / technology / products / methods: SAP, MS Project, Project Management 6

7 Customer: Plus Energy Project Period: Project Role: CRM Consultant / Business Analyst Project Tasks: Review and documentation of requirements and processes. Design of test case. Project: Implementation of Siebel application for marketing process Tools / technology / products / methods: Siebel, Project Management, RUP, Requirement Management Customer: Mölnlycke Health Care Project Period: Project Role: Release Manager Project Tasks: Test methods to ensure the function and quality of integration. Correction of the interface problems. Release Management, coordination, monitoring and reporting Project: Global roll-out for sex regions of SAP implementation Tools / technology / products / methods: SAP, Unix, Oracle, MS-Project, Project Management, QA, Release Management, Test Management. Customer: BRÜL & KJǢR A/S Project Period: Project Role: CRM Consultant / Test Manager Project Tasks: Responsible for a test team of 10 resources, planning and implementation of the system and acceptance test. The project included the integration of multiple systems. Created test strategy, test plans, test reports and other documents required in the testing process Project: Implementation of Siebel application for global roll-out Tools / technology / products / methods: Siebel, Oracle, MS-Visio, MS-Project, Project Management, QA, Siebel Accelereted Method, Service, CRM, Test Management. Customer: Sense Project Period: Project Role: Service Manager Project Tasks: Responsible for a dev/test team of 10 resources Support Desk & Change Request process (ITIL) Reporting Project: Administration and management of support requests for a Siebel application Tools / technology / products / methods: Siebel, Oracle, MS-Visio, MS-Project, Project Management, QA, Siebel Accelereted Method, Service, CRM, Test Management. Customer: Cap Gemini Nordic Project Period: Project Role: Pre-Sales Project Tasks: Pre -sales with technical responsibility for customer support in the Nordic countries. Coordination for delivery of resources, planning education, contacts with customers and partners. Project: Coordination of Nordic CRM / Siebel projects. Tools / technology / products / methods: Siebel, Oracle, MS-Visio, MS-Project, Project Management, QA, Siebel Accelereted Method, Service, CRM, Test Management. 7

8 Customer: DeLaval Project Period: Project Role: CRM Consultant / Test Manager Project Tasks: Responsible for a test team of 10 resources, planning and implementation of the system and acceptance test. The project included the integration of multiple systems Created test strategy, test plans, test reports and other documents required in the testing process. Project: Implementation of Siebel application for global roll-out Tools / technology / products / methods: Siebel, Oracle, MS-Visio, MS-project, project Management, Test Management, QA, Siebel Accelereted Method, CRM, Service. Customer: Telia Project Period: Project Role: CRM Consultant / Business Analyst Project Tasks: Review, development and monitoring of product requirements Developing use cases, process models. Product and system verification. Project: Implementation of Siebel application for sales and service process Tools / technology / products / methods:siebel, Oracle, MS-Visio, Project Management, QA, CRM, Requirement Management. Customer: Alcatel Project Period: Project Role: CRM Consultant / Business Analyst Project Tasks: Review, development and monitoring of product requirements Developing use cases, process models. Product and system verification. Project: Implementation of Siebel application for sales and service process Tools / technology / products / methods: Siebel, Oracle, MS-Visio, Project Management, QA, CRM, Requirement Management. Customer: Ringhals Project Period: Project Role: Release Manager Project Tasks: Responsible for coordinating the releases in SAP environment. Test methods for ensuring functionality and quality of integration. Manage technical problems with the developers Project: Implementation of SAP modules in the energy sector Tools / technology / products / methods:sap, Oracle, Unix. Customer: Enator Project Period: Project Role: IT Consultant/CIO Project Tasks: Overall responsibility for IT services to local and central systems, support, monitoring, management and back-up. Responsible for the budget for hardware / software, service contracts, procurement of external services Project: IT services for three locations with 120 users Tools / technology / products / methods: NT Server, SQL Server, Exchange Server, IIS, Lotus Notes, Linux, Operational Management, Relationship Management. 8

9 Customer: Gothenburg municipality Project Period: Project Role: IT Consultant Project Tasks: Education in the operating system (MS Windows), MS-Office. Primarily at local authorities, schools. Services for CRM applications at small businesses, which included installation, training, support. Tools / technology / products / methods:ms-windows, MS-Office, DOS, Works, Ceasar, SuperOffice, Operational Management, Relationship Management, Pre-Sales BOARD POSITIONS Name Period Position Condevor AB Business Unit Manager System Verification AB Region Manager Cap Gemini Nordic Pre-Sales Education Title Ph.C. Computer Science (120 c) University of Gothenburg Year Courses and Certifications Certifications Year ISEB/ISTQB Foundation Level Certified Tester 2010 SCRUM Scrum Master 2009 SAP Solution Manager Consultant 2007 SIEBEL Certified Siebel Consultant 2000 MICROSOFT MCPS 1998 NOVELL CNA 1997 Courses Year Scrum (Informator) 2010 ISTQB Foundation (SQS) 2009 SAP Solution Manager 4.0 (SAP) 2006 SAP CRM Middleware (SAP) 2004 Project Management II (CG) 2003 SQL *Plus Fundamentals 2002 Project Management I (CG) 2001 Siebel Core Course (Siebel) 2000 SAP Academy (SAP) 1999 MS-IIS 4.0 (Informator) Lotus Notes (IBM)

10 PROFESSIONAL EXPERIENCE Employer Year Employment Steria AS 2014-xx Senior Test Manager Sogeti AS Senior Test Manager System Verification AB Senior Test Manager Business Unit Manager Independent consultant Senior Test Manager SQS Nordic AB Senior Test Manager Independent consultant ITIL Consultant Acando AB ITIL Consultant Condevor AB CRM Consultant Region Manager Cap Gemini Sweden AB CRM/ERP Consultant Pre-Sales Enator AB CIO Independent consultant IT Consultant 10

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