Wire Transfer Services, Interactive Voice Response System

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1 Overview: Wire Transfer Services, Interactive Voice System Bank of America Merrill Lynch s Interactive Voice (IVR) system enables you to use a telephone key pad to enter your Personal Identification Number (PIN) and other transaction information. Our IVR system offers enhanced security and more efficient payment initiations. Click here for marketing disclaimer Bank of America Corporation

2 Non-Repetitive U.S. Dollar Payments Phone Scripts: If you are calling to initiate a wire transfer or perform a callback verification If you are sending a wire Enter the account number from which you wish to transfer from followed by If this is a repetitive wire, If this is not a repetitive wire press 2. Press 2. If this payment is to be received in the United States Otherwise press 2. If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign. The U.S. Dollar amount you have entered is. If correct Press 1 if correct or 2 if incorrect. This payment requires operator assistance. Press 1 to begin entering information for the next payment from the same debit account. Wire Transfer Services, Interactive Voice System 1

3 Non-Repetitive Foreign Exchange Payments Phone Scripts: If you are sending a wire Enter the account number from which you wish to transfer from followed by If this is a repetitive wire If this is not a repetitive wire press 2. Press 2. If this payment is to be received in the United States, Otherwise press 2. If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign. You have selected foreign currency. If correct Press 2. Enter 0#. Press 1 if correct or 2 if incorrect. This payment requires operator assistance. Press 1 to begin entering information for the next payment from the same debit account. Wire Transfer Services, Interactive Voice System 2

4 Repetitive U.S. Dollar Payments without Operator Assistance If you are sending a wire If this is a repetitive wire If this is not a repetitive wire press 2. Enter the repetitive ID followed by the # sign. Enter repetitive ID followed by the # key. (i.e. Alpha characters are represented by the corresponding number on your phone keypad.) The repetitive ID entered is. If correct, If incorrect, press 2. Enter 1 if correct. Enter 2 if incorrect. If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign. The U.S. Dollar amount you have entered is. If correct To add details to this payment or have this repetitive payment read back by an operator Otherwise press 2. This payment is being processed. The transaction reference number is. Press 1 if correct or 2 if incorrect Press 2 Press 1 to begin entering information for the next payment from the same debit account. Wire Transfer Services, Interactive Voice System 3

5 Repetitive U.S. Dollar Payments with Operator Assistance If you are sending a wire If this is a repetitive wire If this is not a repetitive wire, press 2. Enter the repetitive ID followed by the # sign. Enter repetitive ID followed by the # key. (i.e. Alpha characters are represented by the corresponding number on your phone keypad.) The repetitive ID entered is. If correct Press 1 if correct or 2 if incorrect. If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign. The U.S. Dollar amount you have entered is. If correct To add details to this payment or have this repetitive payment read back by an operator Otherwise press 2. Enter 1 if correct. Enter 2 if incorrect. Press 1 to begin entering information for the next payment from the same debit account. Wire Transfer Services, Interactive Voice System 4

6 Repetitive Foreign Exchange Payments with Operator Assistance If you are sending a wire If this is a repetitive wire If this is not a repetitive wire press 2. Enter the repetitive ID followed by the # sign. The repetitive ID entered is. If correct If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign. You have selected foreign currency. If correct Enter repetitive ID followed by the # key. (i.e. Alpha characters are represented by the corresponding number on your phone keypad.) Enter 1 if correct. Enter 2 if incorrect. Enter 0 followed by the # key. If wire is to be sent in foreign currency If not foreign currency press 2. This payment requires operator assistance. Press 1 to begin entering information for the next payment from the same debit account. Wire Transfer Services, Interactive Voice System 5

7 Consumer International Repetitive U.S. Dollar Payments without Operator Assistance If you are sending a wire If this is a repetitive wire, If this is not a repetitive wire, press 2. The repetitive ID entered is. If correct If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign. The U.S. Dollar amount you have entered is. If correct Press 1 if repetitive code entered is correct. Press 2 if repetitive code entered is incorrect. Press 1 if correct or 2 if incorrect. Your transfer amount is $. The Bank of America transfer fees are $. Resulting in a total transaction amount of $. Your transfer amount of $ has $. in other (estimated) fees. The total (estimated) amount to the recipient is $. Your confirmation code for this transaction is. Wire Transfer Services, Interactive Voice System 6

8 Recipient may receive less due to fees charged by the recipient s financial institution and foreign taxes. Phone Scripts: You have the right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at , select option 2, then option 3, and option 3 again and then hold on the line and your call will be transferred to an operator. From outside the U.S. contact us at You can also contact us for a written explanation of your rights or view them at You can cancel this transfer for a full refund within 30 minutes of payments, unless the funds have been picked up or deposited. Please call , select option 1, then 3 to speak with a representative. In the event you have provided an incorrect account number or recipient financial institution identifier; we may not be able to recover the funds and you may lose the transfer amount. If you think there is an error, contact us within 180 days at to speak with a representative or visit us at internationalremittancetransfer. Please call , select option 1, then 3 to speak with a representative. For additional information please call Wire Transfer Services at Again the number is To authorize this payment, To cancel this payment press 2. To repeat this information press 3. To speak with an operator press 4. Press 1 to authorize payment. Press 2 to cancel. Press 3 to repeat the disclosure information. Press 4 to speak with an operator. The reference number for your transaction today is. You have until <current time + 30 minutes> eastern to cancel this payment. If you would like to hear the transaction reference number again, Otherwise, press 2. Press 1 to begin entering information for the next payment from the same debit account. Wire Transfer Services, Interactive Voice System 7

9 Consumer International Non-Repetitive U.S. Dollar Payments with Operator Assistance Welcome to Bank of America Wire Transfer Services. For quality assurance If you are sending a wire press 1 If this is a repetitive wire, If this is not a repetitive wire, press 2. Press 2. If this payment is to be received in the United States, Otherwise press 2. If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign. The U.S. Dollar amount you have entered is. If correct If the beneficiary s account is held in U.S. Dollars, If the beneficiary s account is held in foreign currency press 2. If you do not know what currency the beneficiary s account is held in press 3. Press 2. Press 1 is correct or 2 if incorrect. This call requires operator assistance. Press 1 to begin entering information for the next payment from the same debit account. Wire Transfer Services, Interactive Voice System 8

10 Consumer International Non-Repetitive Foreign Exchange Payments with Operator Assistance If you are sending a wire If this is a repetitive wire If this is not a repetitive wire press 2. Press 2. If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign. You have selected foreign currency. If correct If wire is to be sent in foreign currency If not foreign currency press 2. This payment requires operator assistance. Press 1 to begin entering information for the next payment from the same debit account. Wire Transfer Services, Interactive Voice System 9

11 Consumer International Repetitive Foreign Exchange Payments with Operator Assistance If you are sending a wire If this is a repetitive wire If this is not a repetitive wire press 2. Enter the repetitive ID followed by the # sign. Enter repetitive ID followed by the # key. (i.e. Alpha characters are represented by the corresponding number on your phone keypad.) The repetitive ID entered is. If correct Enter 1 if correct. Enter 2 if incorrect. If this payment is to be sent in foreign currency, please press 0 followed by the # sign. If U.S. Dollar enter the dollars and cents followed by the # sign. You have selected foreign currency. If correct Enter 0 followed by the # key. If wire is to be sent in foreign currency If not foreign currency press 2. This payment requires operator assistance. Press 1 to begin entering information for the next payment from the same debit account. Wire Transfer Services, Interactive Voice System 10