Your Ultimate Guide To Campaigning

Size: px
Start display at page:

Download "Your Ultimate Guide To Campaigning"

Transcription

1 Your Ultimate Guide To Campaigning

2 A Campaign... is an organised activity or series of activities energetically marketed to accomplish an aim engages likeminded people to achieve a goal is a method of persuasion spread about the topic to encourage others...is about change! Campaigning Is A Powerful Way To... Promote good and prevent bad decisions Influence opinion and behaviour Raise awareness on issues that are important to you Improve the law, regulations or guidance, and implementation at regional and local level Campaigning is not just about lobbying. A Successful Campaign Requires Good planning from the start Sound skills and arguments Time and usually money Communicating your messages Using local government, media, the public Letters, leaflets, meetings Choosing The Right Campaign Inject The Injustice Actions by a public or corporate body which people feel is 'wrong' A threat to people's way of life and the things they care about Solutions or remedies which are politically attractive to decision-makers Consider These Questions How much of a priority is this issue? Can you afford not to get involved and is the trade-off with other priorities worth it? Do you have the resources to run an effective campaign; if not, how can you get them? Does your group have credibility with the people who will take the decisions and the ability to influence them? What are the chances of success? See National Days Visit NUS website or other bigger bodies to join their issues. This should make you think about why you are running the campaign and what your aims and objectives are. Don t forget to include students all the way through!

3 The Four Stages of Campaigning Planning This should be outlined and decided a month before the start of the campaign What Is Your Aim? This is your main message so it s best to keep it clear, simple, understandable and worthwhile. You may have one aim with more objectives but don t complicate a simple message. Get your research together, who will support you already, who will you need to convince. Publicity& Marketing What is the best way of getting your message out effectively and clearly? Who are you going to target? If you target these people in the right way they are more likely to listen and act how you would like them to which is also making better use of your budget. Think of a slogan, themes, and ideas. This should be agreed by the core decision makers before moving on. Communication Tools What are you going to use and most importantly why??? These should be attractive, visible, have a constant running theme, grasp your message in a quick glance. This is the perfect time to think out of the box and really go to town on any ideas you have! All relevant information should be included and all should be spell checked! Planning & Implementation This means delegating people actions, having a lead co-ordinator, making deadlines, ensure everyone is aware of whets going on. Think about how you are going to maintain regular communication and how are you going to measure your results? All these 4 planning stages should be realistic, achievable, relevant and flow together to ensure all areas are covered from the Aim to the evaluation. Whilst planning your campaign or even before, think about what you can gain from RUSU and how we can help. If there is something you are not sure about or think RUSU should be helping you or supporting you with then contact someone to ask all relevant contact details are in the pack. Action This should be done about 3 weeks before. Get the designing finalised, all correct information on there and send to print Make sure the clear aim is at the front of everyone s minds Activity Or Event Get campaigning! Have a positive mental attitude that YOU WILL WIN!! Be focused, have lots of passion, engage with as many people as possible, use all resources you have gained and outlined in your planning. Ensure all your planning is put into action.

4 Evaluation/Review Best to be done a week after the end of the campaign. In the planning stage it is good to get a date in for this session so everyone knows it is coming and can book the time in, get some points that they want to raise together. Ensure the same team members that were there for the planning stage are there, discuss what worked, what didn t, recommendations. You may want to do 2 review sessions, a core team evaluation, then a wider evaluation this could be done via a meeting discussion or a survey/questionnaire. However you do it, it should be noted for future committees or your next campaign to reflect on how it can be improved. Finally, send out a message to all who attended/took part/was in some way involved thanking them for their time and effort/ providing equipment/help. This can be an or a gathering for drinks/buffet. Don t forget to let people know the results E.g. if the laws have changed, a bus pass has been introduced, opening hours have been extended. If there has been a change and no one uses it, it s been a wasted effort and might be revoked. What Can RUSU Do For You? More detailed training, Campaign planning sessions and review sessions If you submit your campaign proposal to Student Voice and it becomes a RUSU campaign, you still have ownership over the campaign but you will receive much more support from RUSU as well as funding Website We can help develop your page or place a link on the home page, We can add a link into Everybody s Talkin which gets sent to all UoR students. You can use Spark, RU:on, and Junction 11 for interviews or as a different channel of publication. Link your message to a RUSU campaign or and NUS campaign keep an eye on the website(s) and any communications you have Use Student Voice to highlight your message even if you don t submit it as a campaign, the type of people that attend student voice are interested in what other students and student groups are doing. This contact could be the start of a communication action network. Depending on your issue you may want to attend the Services & Ents meeting. Anything you are planning, if you let RUSU know we can promote you and your event, you can use our contacts, any experience we have similar to the what you are planning. Why do we do this? Because we are proud of student involvement and what to help you! We can only do this if you tell us!

5 Summary Clear aim is set Coherent message is used throughout Decide what communication tools you want to use Delegate task, set deadlines Ensure everyone is aware of the campaign and the overall aim Communication is upheld All printing has been done, venues booked Activity week brings the planning together, increases awareness, implement ideas from planning stage Discuss how it all went, what can be improved and any recommendations for the future Finally thank key players and people involved for their time as well as ask them for any comments they may have This should make you think about people you need to target, how you are going to get your message out and who is going to be responsible for what. Why not have a go at planning your own campaign using the activities below. Can you solve your own problem tree? What SWOT analysis will you achieve? See how you can find your key players and how you will target these groups or individuals? Check out the 10 top tips! Use the RUSU target groups diagram to help you and you may want to look through a list of student groups There is also an Evaluation form you can use after you have completed your activity or achieved a result. Please feel free to contact a member of RUSU if you would like to arrange a campaign planning session for your student group. campaigns@reading.ac.uk

6 The Problem Tree Diagram The purpose of this tree is to help you think about what the core issue is (the trunk in the middle), the causes (the roots at the bottom) and the effects (the branches at the top). The branches and roots from the tree are arrows to all the possible problems that this one issue may be causing and the effects these may be having. If the issue (the trunk) is poor access to private hire vehicles for students with disabilities Some of the causes (the roots at the bottom) may be Students being turned away if they have a guide dog Not enough access to private hire vehicles The law is not being enforced by the council These causes may also lead to other causes e.g. If the law is not being enforced by the council, students will therefore be unaware of how they can make a complaint Some of the effects (the branches at the top) may be Students are late for appointments, meetings or lectures. Students are left stranded Students with disabilities are being discriminated against An increase in living costs Again, these may lead to other branches E.G If students are late for appointments, meetings or lectures. They are unable to participate in extracurricular or social activities. This may lead onto causing a lack of confidence or embarrassment for the student and ultimately may lead to them dropping out of University. Aims and Objectives Once you have completed the tree you will be able to see your aims and objectives. The negative statement at the trunk of the tree, when turned to be a positive will be your main aim e.g. poor access to private hire vehicles for students with disabilities is the main issue at the trunk your aim will be good access to private hire vehicles for students with disabilities Your objectives will be the areas you have highlighted as causes. If there are a lot of causes you have identified, it is a good idea to group into a few areas, which then become your main objectives. Remember to make your objectives SMART: Specific, Measurable, Appropriate, Realistic and Timebound. Aim Objectives

7

8 SWOT Analysis This SWOT analysis is to encourage you to think about what you already have, problems you may be facing, problems that may arrise and anything/one outside that you may be able to utilise. Positive Strengths What can RUSU do which will help achieve your aim and objectives? Negative Weaknesses How could RUSU be harmful in achieving your aim and objectives? Internal Opportunities Are there any external factors that you could benefit from or could help you in achieving your aim and objectives? Threats Are there any external factors that could harm or hinder you in achieving your aim and objectives? External

9 Targeting It is important to know and understand who you should and will be targeting to make change. This will also show if your campaign is an insider (a meeting with a key individual that has the power to change) or outsider (involving lots of students, protesting and more visual) campaign, or both. To complete the grid below it s best to brainstorm all the people and groups of people that you feel may be influential either beneficially or not so much. After you have done this enter each into the first column (key person/individual) and move onto the following columns, completing them with the description below. Attitude: For, Against or Neutral Level of Importance: Low, Medium, or high Influence: What areas do they have influence over? Why have you given them the level of importance? Key person/group Attitude they have to the issue Level of importance the issue is to them Influence they have of the issue Now you can work out from above if there are any people/groups you wish to take out or main targets you would like to focus on. It is important to make it clear what you are asking of them, how you are asking for this to occur, who arranges and therefore where the money comes from to do the activity, and when you would like it done by. To make this clear complete the table below. Key person/group What are you asking of them Activity inc. how many Budget & Resources Timing

10 Evaluation What have we learnt? How can we improve? How are you feeling about the campaign now? What went well? Consider logistics, people, your aims. What didn t go so well? Consider logistics, people, your aims. Did you achieve the aim? Did you achieve the objectives? How many people were involved? Did you use all your resources? What is the outcome of these people being involved? Did you stay within budget? Was there anything printed in the press? How did you feedback to students? What outcomes has the campaign had? Is RUSU stronger as a result? If not why not? What would you do better or different next time?

11 What have you learnt? How can we improve? What needs to be done next? Can this campaign be taken further? On a scale of 1 to 10 (1 = poor 10= excellent) How effective was the campaign? (consider your aims and objectives) How well was the campaign communicated? How many students engaged? Campaign Summary:

12 RUSU Target Groups President VP Academic Affairs VP Student Activities VP Democracy & Campaigns VP Welfare & Representation Student Staff Liberation & Representation Course Reps Welfaree Reps Fairtrade Steering Faculty Reps Nursery Parents (Maria) Faith Forumm Religious Societies Chaplaincyy JCR's The Green Team RUSU Freshers' Angels Volunteers - MASIV Communityy Reps RAG Societies & Societies Conventionn Services & Ents Student Media RUOn Junction 11 Spark* Sports Clubs & Sports Federation Student Voice

13 10 Top Tips to Campaigning Success 1. Know Your Stuff Make sure you research your issue area thoroughly. Every argument must be supported by robust evidence if it is to be convincing. 2. Building A Team A great campaigner is someone who can take people with them on their journey. Build a team of people who have the right mix of skills you will need to achieve your goal. 3. Make A Plan A campaigner should always know, and be able to articulate, precisely what they want their outcomes to be. 4. Speak Truth To Power You will need a campaign target. Who directly has the power to make the change you are campaigning for? 5. Map Your Issue It is helpful to map the forces that will influence your campaign target e.g. who and what will be supportive or resistant to your objectives? 6. Build Alliances Check out whether other organisations are pursuing similar objectives. Making alliances can be an effective way to strengthen your message and broaden your reach. 7. Use The Right Tactics For You Think carefully whether your proposed tactics will help you achieve your objectives. Tactics that worked for one campaign might not be right for you - there is no one recipe for success. 8. Timing Is Everything Timing your tactics to coincide with activities taking place by either supportive or opposing forces can increase your impact or exposure. Always be aware of the environment in which you are operating. 9. S.W.O.T. Analyse your Strengths Weaknesses Opportunities and Threats to help strengthen your objectives and mitigate potential problems. 10. Evaluation Setting clear targets at the beginning of your campaign will allow you to monitor your progress and assess whether you are making not just an impact but the right impact.

HOW TO USE THIS TOOLKIT

HOW TO USE THIS TOOLKIT IF POLITICS IS THE ART OF THE POSSIBLE, CAMPAIGNING IS THE ART AND SCIENCE OF CHANGING WHAT IS POSSIBLE. HOW TO USE THIS TOOLKIT The purpose of this toolkit is to inform you on all things campaigns, to

More information

Introduction. What is campaigning?

Introduction. What is campaigning? Campaigning toolkit If you require this document in an alternative format, such as large print or a coloured background, please contact Sheona.lawson@eusa.ed.ac.uk Introduction A well planned campaign

More information

Writing a marketing plan

Writing a marketing plan Writing a marketing plan 1 Contents 1 Writing a marketing plan 3 1.1 Tips for writing a marketing plan 1.2 Link to your strategy 1.3 Make it happen 2 Structure of a marketing plan 4-7 2.1 Introduction

More information

NSU presents your. Your complete super guide to being a better campaigner! www.mynsu.co.uk

NSU presents your. Your complete super guide to being a better campaigner! www.mynsu.co.uk NSU presents your Your complete super guide to being a better campaigner! www.mynsu.co.uk All about Campaigning! All about Campaigning! Here at Northumbria Students Union (NSU) we are dedicated to ensuring

More information

Developing Policies, Protocols and Procedures using Kotter s 8 step Change Management Model

Developing Policies, Protocols and Procedures using Kotter s 8 step Change Management Model 2013 Developing Policies, Protocols and Procedures using Kotter s 8 step Change Management Model Marion Foster Scottish Practice Management Development Network [Pick the date] IMPLEMENTING CHANGE POWERFULLY

More information

DESCRIBING OUR COMPETENCIES. new thinking at work

DESCRIBING OUR COMPETENCIES. new thinking at work DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE

More information

15 Principles of Project Management Success

15 Principles of Project Management Success 15 Principles of Project Management Success Project management knowledge, tools and processes are not enough to make your project succeed. You need to get away from your desk and get your hands dirty.

More information

How to Write a Marketing Plan

How to Write a Marketing Plan How to Write a Marketing Plan This article highlights what we believe to be many of the key points that we need to consider when developing a marketing plan. It combines marketing theory, practical tools

More information

13. Project Management and the Australian Bureau of Statistics: Doing What Works

13. Project Management and the Australian Bureau of Statistics: Doing What Works 13. Project Management and the Australian Bureau of Statistics: Doing What Works Dennis Trewin, Australian Statistician, Australian Bureau of Statistics Introduction Project management has to be a core

More information

TRAINING NEEDS ANALYSIS

TRAINING NEEDS ANALYSIS TRAINING NEEDS ANALYSIS WHAT IS A NEEDS ANALYSIS? It is a systematic means of determining what training programs are needed. Specifically, when you conduct a needs analysis, you Gather facts about training

More information

The Link Between Business Intelligence And Profitability

The Link Between Business Intelligence And Profitability The Link Between Business Intelligence And Profitability Sponsored by x February 27, 2013 1 PM EST Download handouts (PDF) : www.mdm.com/slides or info@mdm.com Session Leader J. Michael Marks, Managing

More information

Creating mutual trust

Creating mutual trust 13. 3and Creating mutual trust respect Organisations that thrive are those where the company culture promotes mutual trust and respect of colleagues, and this is as true in PR as it is elsewhere. In this

More information

MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION

MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION PART OF A MODULAR TRAINING RESOURCE Commonwealth of Australia 2015. With the exception of the Commonwealth Coat of Arms and where otherwise noted all material

More information

HOW TO GENERATE PUBLICITY FOR YOUR NATIONAL SCIENCE WEEK EVENT

HOW TO GENERATE PUBLICITY FOR YOUR NATIONAL SCIENCE WEEK EVENT HOW TO GENERATE PUBLICITY FOR YOUR NATIONAL SCIENCE WEEK EVENT INTRODUCTION This guide has been developed to help you to promote your National Science Week event. If you have already run a National Science

More information

Before starting to market your club, it is important to understand what marketing is.

Before starting to market your club, it is important to understand what marketing is. Marketing Plan Understanding Marketing Before starting to market your club, it is important to understand what marketing is. In its basic form it s the process of communicating the value of what you offer

More information

Community Futures Management Consultant in a Box

Community Futures Management Consultant in a Box Community Futures Management Consultant in a Box Strategic Business Planning Purpose of this Document The purpose of this document is to provide you with the process that a management consultant would

More information

ERP Stakeholder Engagement Strategy

ERP Stakeholder Engagement Strategy ERP Stakeholder Engagement Strategy Context The Energy Research Partnership was announced by the Chancellor in his March 2005 Budget Statement. Its Statement of Purpose covers research and development,

More information

How to Brief an Agency

How to Brief an Agency How to Brief an Agency Contents: Introduction - Introduction - What makes a good brief? - Important Steps to take - Finalising the Brief - Evaluating the Agency's proposal Giving a thorough brief to your

More information

EXERCISE 1: HR System Implementation

EXERCISE 1: HR System Implementation EXERCISE 1: HR System Implementation You have been asked to step in and lead a new HR system implementation project eight months prior to its launch date. The project previously had no Project Manager

More information

Involve-Project Manager

Involve-Project Manager Involve-Project Manager This article will describe: What is Project Management Why is Project Management so important to community and voluntary organisations The Key Phases of Project Management: o Initiation

More information

Social Media Strategy:

Social Media Strategy: Social Media Strategy: The Beginners Guide to Strategy Success in 7 Steps A Simple Guide In association with: Chapter Title Contents Page Page 2 What is Social Media...3 What is a Social Media Strategy

More information

Vol. 2. group building. A Guide For Neighborhood Groups Organizing To Clean Up And Prevent Pollution In Their Communities. toxicsaction.

Vol. 2. group building. A Guide For Neighborhood Groups Organizing To Clean Up And Prevent Pollution In Their Communities. toxicsaction. Vol. 2 group building A Guide For Neighborhood Groups Organizing To Clean Up And Prevent Pollution In Their Communities. toxicsaction.org Group Building Goal: To develop a recruitment plan to strengthen

More information

MEFA s College Admissions Toolkit

MEFA s College Admissions Toolkit MEFA s College Admissions Toolkit Application Deadline Manager Directions: Use this worksheet to keep track of deadlines and requirements for your college admissions applications. College: College: College:

More information

Text of a speech by Mr Stefan Löfven, Party Leader

Text of a speech by Mr Stefan Löfven, Party Leader Socialdemokraterna January 27, 2012 Venue: Museum of Photo A forum for photography, Stockholm Summary Text of a speech by Mr Stefan Löfven, Party Leader Thank you very much, I am nervous, I can promise

More information

Guide to marketing. www.glasgow.ac.uk/corporatecommunications. University of Glasgow Corporate Communications 3 The Square Glasgow G12 8QQ

Guide to marketing. www.glasgow.ac.uk/corporatecommunications. University of Glasgow Corporate Communications 3 The Square Glasgow G12 8QQ Guide to marketing www.glasgow.ac.uk/corporatecommunications University of Glasgow Corporate Communications 3 The Square Glasgow G12 8QQ 0141 330 4919 2 Introduction One of the easiest mistakes to make

More information

Quick Guide. Oral presentations. Four-step guide to preparing oral presentations. What is in this guide. Step 1: Plan

Quick Guide. Oral presentations. Four-step guide to preparing oral presentations. What is in this guide. Step 1: Plan Oral presentations What is in this guide Four-step guide to preparing oral presentations Step 1: Plan Step 2: Prepare Step 3: Practise Step 4: Present Reflecting on the presentation Oral presentations

More information

Skills of a change maker

Skills of a change maker Which of these come easily to you now, and which do you need to work on? Helping others to rise to the challenge I do these aspects easily and well WORKSHEET 1 (page 10 of Practitioner) Skills of a change

More information

INTERVIEW QUESTIONS GUIDE

INTERVIEW QUESTIONS GUIDE INTERVIEW QUESTIONS GUIDE Prepared by MBA Career Services USC Marshall School of Business March 2016 1 Table of Contents GENERAL QUESTIONS3 TOP TEN MOST ASKED QUESTIONS... 3 CAREER DIRECTION... 3 CORPORATE

More information

HOW TO CHOOSE A COMPENSATION LAWYER

HOW TO CHOOSE A COMPENSATION LAWYER HOW TO CHOOSE A COMPENSATION LAWYER GUARANTEE YOUR BEST CHANCE FOR CLAIM SUCCESS What you need to know to make sure you have the best lawyer for your claim How to choose the best lawyer for your claim:

More information

How to Write a Marketing Plan: Identifying Your Market

How to Write a Marketing Plan: Identifying Your Market How to Write a Marketing Plan: Identifying Your Market (Part 1 of 5) Any good marketing student will tell you that marketing consists of the four functions used to create a sale: The right product to the

More information

STRATEGIC PLANNING 1. 1 Excerpt from unpublished TANNA Branch Manual, as an activity under the Tanzania Nursing Initiative

STRATEGIC PLANNING 1. 1 Excerpt from unpublished TANNA Branch Manual, as an activity under the Tanzania Nursing Initiative STRATEGIC PLANNING 1 Strategic planning is the core of the work of an organization whether at the branch or national level. Without a strategic framework you don t know where you are going or why you are

More information

The Benefits of Online Ratings and Reviews for E-commerce Merchants

The Benefits of Online Ratings and Reviews for E-commerce Merchants The Benefits of Online Ratings and Reviews for E-commerce Merchants 3/21/2013 Table of Contents The Benefits of Online Ratings and Reviews... 3 How Ratings and Reviews Benefit Businesses... 3 How Ratings

More information

Risk Assessment for Archery Resource Pack. Risk Assessment for:

Risk Assessment for Archery Resource Pack. Risk Assessment for: Risk Assessment for Archery Resource Pack Risk Assessment for: Archery Introduction This document aims to help you assess health and safety risks in an environment where archery is practiced in accordance

More information

PERFORMANCE DEVELOPMENT PROGRAM

PERFORMANCE DEVELOPMENT PROGRAM PERFORMANCE DEVELOPMENT PROGRAM Document Number SOP2009-056 File No. 08/470-02 (D009/8429) Date issued 16 September 2009 Author Branch Director Workforce Unit Branch contact Strategic Projects Coordinator

More information

Organisational Change Management

Organisational Change Management Organisational Change Management The only thing that is constant is change in your business, your market, your competitors, and your technology. Remaining competitive and responsive to your customers and

More information

Customer Engagement Delivery Plan 2012-2015

Customer Engagement Delivery Plan 2012-2015 Customer Engagement Delivery Plan 2012-2015 Scope: This delivery plan applies to Merton Priory Homes Effective Date: May 2012 Review Date: March 2015 Signed off: Author: MPH Board Theo Scott, Customer

More information

Commitment to Customer Care Providing a high quality patient experience

Commitment to Customer Care Providing a high quality patient experience Commitment to Customer Care Providing a high quality patient experience Commitment to Customer Care Our promise: At Sheffield Teaching Hospitals, all receptions will The Commitment to Customer Care Guide

More information

The Code of Good Impact Practice. June 2013

The Code of Good Impact Practice. June 2013 The Code of Good Impact Practice June 2013 Inspiring Impact The Code of Good Impact Practice has been developed through a sector-wide public consultation and the input of a working group of 17 organisations

More information

Enterprise Social Networks - The Seven Advantages

Enterprise Social Networks - The Seven Advantages BEST PRACTICE IN ENTREPRISE SOCIAL NETWORKING - 2013 BY WITH 0 ZYNCRO 2013. All right reserved CONTENU - 1/ GUIDELINES FOR USING ENTERPRISE SOCIAL NETWORKS - P.02 2/ HOW AND WHEN TO USE ENTERPRISE SOCIAL

More information

How to Measure and Report Social Impact

How to Measure and Report Social Impact How to Measure and Report Social Impact A Guide for investees The Social Investment Business Group January 2014 Table of contents Introduction: The Development, Uses and Principles of Social Impact Measurement

More information

THE OPTIMIZER HANDBOOK:

THE OPTIMIZER HANDBOOK: THE OPTIMIZER HANDBOOK: LEAD SCORING Section 1: What is Lead Scoring? Picture this: you re selling vehicles, and you have a list that features over two hundred different leads, but you re only allowed

More information

!"#$%&'()"*"++%(*,%-")+.*(#%/"0"#.12"*3

!#$%&'()*++%(*,%-)+.*(#%/0#.12*3 INTERNATIONAL BUSINESS SKILLS COURSEWARE!"#$%&'()"*"++%(*,%")+.*(#%/"0"#.12"*3!!!!!"#$!%&'()*(+,'(!".)+!""#$%&'%#()#*)+,"%("")./&$'%'%#(/" I hear and I Forget I see and I Remember I do and I Understand

More information

Workplace wellness toolkit: Developing your own workplace wellness plan

Workplace wellness toolkit: Developing your own workplace wellness plan Workplace wellness toolkit: Developing your own workplace wellness plan Introduction If your company isn t doing a lot to promote or support workplace wellness, getting started can seem daunting. The good

More information

Strategic plan. Outline

Strategic plan. Outline Strategic plan Outline 1 Introduction Our vision Our role Our mandate 2 About us Our governance Our structure 3 Context Our development Camden 4 Resources Funding Partners 5 Operating model How we will

More information

All About Me Guidance and tools to support person centred planning

All About Me Guidance and tools to support person centred planning All About Me Guidance and tools to support person centred planning Contents 1. Introduction 2. Person Centred Planning Tools a. A Relationship circle b. What is important to me? What is important for me?

More information

9 million people get sick with TB.

9 million people get sick with TB. Every year 9 million people get sick with TB. 3 MILLION DON T GET THE CARE THEY NEED. HELP US TO REACH THEM. World TB Day 2015 WORLD TB DAY 24 MARCH 2015 2 the missed three million TB is curable, but our

More information

Non Profits, Charities and Volunteer Organizations

Non Profits, Charities and Volunteer Organizations 1 The Do-Good Strategic Plan Template for: Non Profits, Charities and Volunteer Developed by: Website: http://www.rebeccamacfarlane.com Phone: 615-389- 0207 2 [Your Organization s Name Here] Strategic

More information

UK Youth Parliament Procedures Book 2013-14. Version 11

UK Youth Parliament Procedures Book 2013-14. Version 11 UK Youth Parliament Procedures Book 2013-14 Version 11 1 Contents 1. Name, status, aims and objectives... 4 2. Members of the Youth Parliament (MYPs)... 4 2.1. Membership... 4 2.2. Allocations... 4 2.3.

More information

Interviewing Tips for Managers

Interviewing Tips for Managers One of the keys to successful recruitment and retention is the interviewing process. Developing a plan from initiating the search through to selection will enhance your chance for success. The purpose

More information

Making business simple...

Making business simple... Making business simple... Introduction 2 Contents Every business needs a Marketing Plan. This guide has been created to assist you in putting your Marketing Plan together. This guide will help you to indicate

More information

Suggestions on how to Select a Consultant or Consulting Company

Suggestions on how to Select a Consultant or Consulting Company Comprehensive Consulting Solutions, Inc. Business Savvy. IT Smart. What to look for in a Consultant and Consulting Company White Paper Published: April 1999 (with revisions) Suggestions on how to Select

More information

5IMPROVE OUTBOUND WAYS TO SALES PERFORMANCE: Best practices to increase your pipeline

5IMPROVE OUTBOUND WAYS TO SALES PERFORMANCE: Best practices to increase your pipeline WAYS TO 5IMPROVE OUTBOUND SALES PERFORMANCE: Best practices to increase your pipeline table of contents Intro: A New Way of Playing the Numbers Game One: Find the decision maker all of them Two: Get ahead

More information

NATIONAL INSTITUTE FOR HEALTH AND CLINICAL EXCELLENCE SPECIAL HEALTH AUTHORITY

NATIONAL INSTITUTE FOR HEALTH AND CLINICAL EXCELLENCE SPECIAL HEALTH AUTHORITY NATIONAL INSTITUTE FOR HEALTH AND CLINICAL EXCELLENCE SPECIAL HEALTH AUTHORITY Performance Management Policy and Procedure 16 March 2006 TABLE OF CONTENTS Page 1 Introduction 3 2 Ongoing performance management

More information

How to answer the most common interview questions

How to answer the most common interview questions How to answer the most common interview questions Why should we hire you? Out of all the interview questions you ll be asked, Why should we hire you? provides perhaps the biggest opportunity to sell yourself.

More information

HOW DO I HANDLE AN INTERVIEW?

HOW DO I HANDLE AN INTERVIEW? Interview techniques Nivison House, 31 Prospect Hill, Douglas, Isle of Man. IM1 1QS Telephone: (01624)687014 Fax: (01624)686453 E-Mail: jobcentre@gov.im Web Site: www.gov.im/ded/jobcentre HOW DO I HANDLE

More information

Prepare, Prepare, Prepare for that Interview!

Prepare, Prepare, Prepare for that Interview! Prepare, Prepare, Prepare for that Interview! This handout will provide you with information to prepare for your interview. It contains some of the following:! rules about the interview, how it will flow

More information

Recruiting with Driver Hire Australia

Recruiting with Driver Hire Australia www.driverhire.com.au Recruiting with Driver Hire Australia For all your temporary and permanent recruitment needs TEMPORARY STAFF PERMANENT RECRUITMENT 24/7 SERVICE QUALITY ASSURED SUPPLY TRAINING Much

More information

Behaviourally Based Questions

Behaviourally Based Questions Behaviourally Based Questions Index 1 HOW TO WRITE BEHAVIOURALLY BASED QUESTIONS Page 2 2 SAMPLE BEHAVIOURAL QUESTIONS Page 3 3 SAMPLE BEHAVIOURALLY BASED QUESTIONS FROM RIGHT JOB, RIGHT PERSON! CAPABILITY

More information

GUIDE Social Media Strategy Guide. How to build your strategy from start to finish

GUIDE Social Media Strategy Guide. How to build your strategy from start to finish GUIDE Social Media Strategy Guide How to build your strategy from start to finish Social Media Strategy Guide How to build your strategy from start to finish Whether you re a social media coordinator for

More information

NGO Self-assessment through a SWOT exercise

NGO Self-assessment through a SWOT exercise NGO Self-assessment through a SWOT exercise Step 1: Analyse your NGO s Capacity > page 2 Step 2: Do the SWOT Exercise > page 5 Step 3: Make a Strategic Plan > page 8 Step 4: Implement, Monitor, Evaluate

More information

The Public Sector Guide to Social Media Strategy and Policy

The Public Sector Guide to Social Media Strategy and Policy The Public Sector Guide to Social Media Strategy and Policy Use social media with confidence. This guide contains practical steps that will help public sector agencies, organizations and departments develop

More information

Considering changing or leaving your course?

Considering changing or leaving your course? Considering changing or leaving your course? This guide is intended to help you consider your options and to make an informed and logical decision about your future. There may be a number of reasons why

More information

Information Management

Information Management Health Centre Management (HCM 03) Information Management Learner Manual - HCM 03 The ACT PRIME Study Infectious Disease Research Collaboration, Uganda. ACT Consortium, London School of Hygiene & Tropical

More information

www.thecustomerexperience.es

www.thecustomerexperience.es www.thecustomerexperience.es 2 three The role of IT systems in managing customer experience Hugo Brunetta The term CRM program is used indistinctly and erroneously to refer to the strategy and the software

More information

Reflective Writing. How do you write reflectively? Stages of reflective thinking

Reflective Writing. How do you write reflectively? Stages of reflective thinking Reflective Writing Reflective Writing There are a variety of reasons you might need to write reflectively. When you apply for jobs, undertake self-evaluation at work or whilst studying, or when writing

More information

Revised Proposals For Democratic Reform - A Student Leadership Project

Revised Proposals For Democratic Reform - A Student Leadership Project Revised Proposals for Democratic Reform March 2011 Feedback on Initial Proposals Having passed the draft proposals for democratic reform at the first UGM of the Spring Term 2011, it is clear that the members

More information

Effective Tips for Implementing a Successful Privacy & Information Security Program

Effective Tips for Implementing a Successful Privacy & Information Security Program Effective Tips for Implementing a Successful Privacy & Information Security Program Alexander D. Eremia, JD, LL.M. Vice President, Deputy General Counsel and Chief Privacy Officer MedStar Health, Inc.

More information

Why use ADR? Pros & cons

Why use ADR? Pros & cons Why use ADR? Pros & cons Thinking about ADR? This leaflet is for you if you ve heard about alternative dispute resolution (ADR) and are wondering whether to use it to try and resolve a dispute. It will

More information

Social Return on Investment

Social Return on Investment Social Return on Investment Valuing what you do Guidance on understanding and completing the Social Return on Investment toolkit for your organisation 60838 SROI v2.indd 1 07/03/2013 16:50 60838 SROI v2.indd

More information

Change Management an introduction

Change Management an introduction Department of Human Resources Change Management an introduction Contents Change Management 3 Why are Change Management skills 4 so important at MMU? Key Considerations for Managing 4 Change Change and

More information

Presentation Skills. Careers & Employability Service www.mmu.ac.uk/careers/guides

Presentation Skills. Careers & Employability Service www.mmu.ac.uk/careers/guides Presentation Skills This guide is part of the Applications and Interviews series. For more guides in the series please visit the website below. Careers & Employability Service www.mmu.ac.uk/careers/guides

More information

Performance Management Is performance management really necessary? What techniques are best to use?

Performance Management Is performance management really necessary? What techniques are best to use? Performance Management Is performance management really necessary? What techniques are best to use? This e-book is a guide for employers to help them discover tips and methods of performance management,

More information

Creating accountable Results - The 5 Steps to Success

Creating accountable Results - The 5 Steps to Success CONSTRUCTIVE Job performance is the basis for an employer s decision to promote, discipline, demote, or fire an employee. Even though not required by law, court rulings continue to encourage employers

More information

Practical Problem Solving Dr. Chris Williams

Practical Problem Solving Dr. Chris Williams Practical Problem Solving Dr. Chris Williams Overcoming Depression A Five Areas Approach 2 Acknowledgement Practical Problem Solving is part of a longer self-help workbook called Overcoming Depression:

More information

Purpose of this Guidance

Purpose of this Guidance Purpose of this Guidance The Local Better Regulation Office commissioned RAND Europe to produce the Outcomes and Impacts toolkit, which helps regulators in local authorities and elsewhere clarify and quantify

More information

3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices

3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices CRM Expert Advisor White Paper 3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices Ten years ago, when CRM was nascent in the market, companies believed the technology alone

More information

Business development for accountants and solicitors: how to make winning new business a part of your dayto-day

Business development for accountants and solicitors: how to make winning new business a part of your dayto-day Business development for accountants and solicitors: how to make winning new business a part of your dayto-day activities The ability to generate business is not so much an afterthought for professional

More information

Completing the competency based application form

Completing the competency based application form Completing the competency based application form For the HEO/SEO cohort, you will be required to provide evidence of how you meet the following competencies: This involves completing and submitting a competency

More information

How To Manage Performance In North Ayrshire Council

How To Manage Performance In North Ayrshire Council North Ayrshire Council Performance Management Strategy February 2015 Contents 1. Foreword... 3 2. Introduction... 3 3. What is performance management?... 4 3.1 Why is it important to North Ayrshire Council?...

More information

Congratulations on getting a grant from the Big Lottery Fund.

Congratulations on getting a grant from the Big Lottery Fund. Publicity guidance 1 Congratulations on getting a grant from the Big Lottery Fund. We want you to promote your project as widely as possible and we have written this guide to help you do this. Promoting

More information

Hiring Position Recommendation: AdMind Technology

Hiring Position Recommendation: AdMind Technology Alex Farrell Delaney Nye Sadie Swenson Professional Writing 12/10/14 Hiring Position Recommendation: AdMind Technology 2 Table of Contents Introduction... 3 Web Developer... 4 Salesperson... 9 Assistant

More information

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework + = Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework Background Middlesbrough Council is going through significant

More information

15 Most Typically Used Interview Questions and Answers

15 Most Typically Used Interview Questions and Answers 15 Most Typically Used Interview Questions and Answers According to the reports made in thousands of job interviews, done at ninety seven big companies in the United States, we selected the 15 most commonly

More information

This document contains four articles that have been combined as a separate booklet and covers two elements of research.

This document contains four articles that have been combined as a separate booklet and covers two elements of research. Research into Why So Many Sales People Fail Overview This document contains four articles that have been combined as a separate booklet and covers two elements of research. The first is research done by

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Shared Lives Service - Perth & Kinross Adult Placement Service Suite 2 South Inch Business Centre Shore Road Perth Inspection completed on 16 May 2016 Service

More information

Adapted from Ten Tips for an Effective Job Search

Adapted from Ten Tips for an Effective Job Search Adapted from Ten Tips for an Effective Job Search by Dr. Thomas J. Denham, Career Counselor, Careers In Transition LLC, Colonie, New York There are three principal stages of career development. These include:

More information

Doing business with local government

Doing business with local government Doing business with local government A guide to better understand how to successfully become a supplier for local government. 02 Doing business with local government Introduction 3 About this guide 3 What

More information

Team Brief Guidelines

Team Brief Guidelines Team Brief Guidelines CONTENTS Introduction What is team briefing? The benefits of team briefing The team briefing process The team briefing calendar Guidelines for managers with a responsibility for delivering

More information

Performance planning:

Performance planning: Performance planning: A guide for staff development and feedback Version: 2.1 Last Updated: April, 2015 Ryerson University Human Resources 0 Table of contents Performance planning: Staff development and

More information

Creating a Major Donor Campaign

Creating a Major Donor Campaign Creating a Major Donor Campaign a social VELOCITY step-by-step guide What is a Major Donor? Major donors are individuals, foundations or corporations whose gifts to a nonprofit are solicited and stewarded

More information

customer experiences Delivering exceptional Customer Service Excellence

customer experiences Delivering exceptional Customer Service Excellence Delivering exceptional customer experiences Customer Service QA can work with you to create customer experiences that consistently reflect the aims, values and aspirations of your organisation. Every organisation

More information

M E FA s College Admissions Toolkit

M E FA s College Admissions Toolkit M E FA s College Admissions Toolkit Application Deadline Manager Directions: Use this worksheet to keep track of deadlines and requirements for your college admissions applications. College: College: College:

More information

Relationship Manager (Banking) Assessment Plan

Relationship Manager (Banking) Assessment Plan 1. Introduction and Overview Relationship Manager (Banking) Assessment Plan The Relationship Manager (Banking) is an apprenticeship that takes 3-4 years to complete and is at a Level 6. It forms a key

More information

?Six questions. to ask yourself before hiring a Social Media Manager.

?Six questions. to ask yourself before hiring a Social Media Manager. ?Six questions to ask yourself before hiring a Social Media Manager. Hi! Thank-you for downloading my ebook Six questions to ask yourself before hiring a Social Media Manager. I wrote this ebook to help

More information

What is Text Message Marketing?

What is Text Message Marketing? What is Text Message Marketing? SMS (Short Message Service) Text Message Marketing is the ability to send permission-based text messages to a group of people who have opted-in to your mobile list. The

More information

Our Guide to Customer Journey Mapping

Our Guide to Customer Journey Mapping Our Guide to Customer Journey Mapping Our Guides Our guides are here to help you understand a topic or to provide support for a particular task you might already be working on. Inside you ll find lots

More information

When children and young people want to complain about school

When children and young people want to complain about school When children and young people want to complain about school 1 Introduction The statutory remit of the Children s Commissioner includes a specific duty to investigate the availability and effectiveness

More information

upport uy in ccountable ndependent epresentative impact ower and influence Measuring the impact and success of your youth voice vehicle

upport uy in ccountable ndependent epresentative impact ower and influence Measuring the impact and success of your youth voice vehicle Measuring the impact and success of your youth voice vehicle epresentative ccountable ndependent upport uy in impact ower and influence A guide for staff, councillors and young people involved in youth

More information

Example Interview Transcript

Example Interview Transcript Ms Bossy DeBoss Namey Mc Name Thank you for coming to see us for your interview today, Namey. How was your journey, did you have any trouble finding us? My journey was fine thank you, Ms DeBoss. The instructions

More information