DirectoryAssistance CallCenter Internet Solutions Subscriber Data Funnel. varetis AG

Transcription

1 DirectoryAssistance CallCenter Internet Solutions Subscriber Data Funnel

2 Company Business Market The Agenda Strategy Financials 2000 Financials Q3/2001 2

3 The company Founded in: 1983 Office locations: 2000 sales: Munich, USA, UK, Switzerland, France, Brazil, Hungary 30.5 million EURO (US-GAAP) Number of employees: 280 worldwide (as of June 30, 2001) (Average of 260 in 2000) IPO: February 7, 2000 at Neuer Markt Sector: Telekommunication 3

4 Our Management Günther Baierl (49) President & CEO Diplom Informatiker Corporate Strategy, Business Development, M&A, Investor Relations Dr. Klaus Heidenfelder (46) Member of the Board Dr. phil., Informatiker und Psychologe Product Marketing, Research&Development, Services Dr. Herbert Bäsch (41) Member of the Board Dr. rer. pol., Diplom Kaufmann Finance, Controlling, Administration, Human Resources Hans Pokorny (43) Member of the Board Diplom Informatiker Marketing & Sales 4

5 Our Company Structure varetis AG varetis COMMUNICATIONS L.P. USA varetis varetis varetis COMMUNICATIONS Kft. COMMUNICATIONS varetis Ltd. COMMUNICATIONS GmbH Hungary UK U.K. varetis Brazil varetis France varetis Switzerland 5

6 varetis - our milestones Launch of international gateways Foundation of pc-plus COMPUTING GmbH, today known as varetis AG varetis goes public varetis becomes world market leader with more than 17,000 operator positions Implementation of directory assistance system at Telkom South Africa Launch of in just 10 weeks directory search engine 6

7 Our Customers on all 5 continents varetis customers varetis offices On all continents: The red dots mark the location of varetis customers. 7

8 Our Customers indicators of our success 8

9 Customers distribution by company type Summary Worldwide Ordered Installed In operation # Customers # Countries Service Providers Content Providers Mobile carriers Fixed-line carriers # Fixed-line carriers # Mobile carriers # Service Providers # Content providers Distribution by Company Type Ordered Installed In operation # Fixed-line carriers # Mobile carriers # Service Providers # Content providers Status, September

10 Customers regional distribution North America Western Europe Western Europe North America Latin America Eastern Europe Asia Pacific Rim Middle East Africa Regional Distribution Ordered Installed In operation # Customers in Western Europe # Customers in North America # Customers in Latin America # Customers in Eastern Europe # Customers in Asia # Customers in the Pacific Rim # Customers in the Middle East # Customers in Africa Status, September

11 Our partners Global partners for implementation of our systems all over the world Cooperative ventures enables one-stop shopping Provides varetis with an additional sales channel CONNECTING PEOPLE 11

12 varetis world market share in directory solutions Region varetis customers DA calls (in 000) (* Basis: DA Call Volume, varetis market research) DA call volume 1999 (in 000) varetis market share 1999 North America 180,700 6,704, % Latin America 71,620 1,654, % Western Europe 1,535,130 2,910, % Eastern Europe 29, , % Asia 33,681 2,570, % Pacific Rim 27, , % Middle East 46, , % Africa 96, , % Worldwide 2,020,398 15,065, % 12

13 Call Volume powered by varetis 2 Billion DA Calls per year are handled by varetis customers 2 Billion moments of truth US$ 1.5 Billion revenue for our customers 13

14 The five pillars of our success We are the market leader We are the technology leader We are present worldwide We bundle experience and competence We have excellent references 14

15 Company Business Market The Agenda Strategy Financials 2000 Financials Q3/

16 A childhood friend. Found in seconds 16

17 Our lines of business Everything for state-of of-the-art DA Directory Assistance CallCenter (DACC): Software-solutions for operator assisted directory solutions Internet Solutions: software-solutions for self-services via InterNet, voice automation Subscriber Data Funnel (SDF): varetis SDF cleanses, blends and refines directories 17

18 varetis product suite The DACC Solution System & Application Management Computer Telephony System Inquiry System Own Subscriber Data Non-Subscriber Data Statistics & Billing Information System Security System 18

19 varetis product suite Operator Assisted Service System & Application Management Computer Telephony System Inquiry System Own Subscriber Data Non-Subscriber Data Own Security Subscriber SystemData Statistics & Billing Information System Best responsiveness under highest transaction volume Best search results even with fuzzy search arguments. Excellent scalability,, 200,000 to 150 million subscriber entries and up to ten million transactions per hour at peak traffic loads Flexible dataloader processes every data format Low costs of ownership 19

20 varetis product suite Operator Assisted Service System & Application Management Computer Telephony System Inquiry System Own Subscriber Data Non-Subscriber Data Own Security Subscriber SystemData Statistics & Billing Information System Exploits integration of computers and telephony for call completion, supervisor transfer, reconnection, number announcement,, personal greeting,, SMS,... 20

21 varetis product suite Operator Assisted Service System & Application Management Computer Telephony System Inquiry System Own Subscriber Data Non-Subscriber Data Security System Statistics & Billing Information System It protects the valuable databases against unauthorized access, enables different levels of user access authorization within and outside the own organization 21

22 varetis product suite Operator Assisted Service System & Application Management Computer Telephony System Inquiry System Own Subscriber Data Non-Subscriber Data Own Security Subscriber SystemData Statistics & Billing Information System It guarantees constant supervision of all activities in the call center. Collects all transaction data for billing: : CDR and TRxxDR 22

23 varetis product suite Self Service Internet DACC Solution System & Application Management Computer Telephony System Inquiry System Own Subscriber Data Statistics & Billing Information System Access Gateway Non-Subscriber Data Security System Voice,, DTMF, SMS 23

24 varetis product suite The SDF Solution 24

25 Subscriber Data Funnel Merging Several data supplier for a single person/company B. Mühlhaus, Neubiberg, Mainstr. 17e, Bernhard Mühlhaus, Neubiberg, Mainstr. 17e, (Fax) Mühlhaus, Neubiberg, Mainstr. 17e, (mobile) Dipl. Inf. Mühlhaus, Neubiberg, Mainstr.17e, (pager) B. Mühlhaus, Neubiberg, Mainstr. 17e, ( ) [email protected] With merging Bernhard Mühlhaus, Neubiberg, Mainstr. 17e Phone Fax Mobile Pager [email protected] 25

26 Company Business Market The Agenda Strategy Financials 2000 Financials Q3/

27 DA Call Volume in Billion (without international DA) Source: varetis market research 27

28 Total market potential 2.2 Billion Euro 671 Mio SDF 32% Operator Assisted (DACC) 34% Self Service (Internet, ADIS) 34% 773 Mio Operator Assisted (DACC) Self Service (Internet, ADIS) SDF 787 Mio Source: varetis market research 28

29 Fixed / mobile telecommunications market overview Subscriber No. mobile subs. No. fixed mainlines Source: Siemens International Telecom Statistics 2000 / Strategis World Cellular/ PCS & 3G Markets

30 Market - Competition Various companies in Internet & Voice Automation 30

31 Company Business Market The Agenda Strategy Financials 2000 Financials Q3/

32 Growth Potential Directory Assistance Directory Services emerging markets (Eastern Europe) Concierge Services Western Europe 50 % + share emerging markets (South America, Asia-Pac) new services + % share Location Based Services Automation IN SMS Multifunctional Yellow Pages 32

33 Our vision - Example Scenario You are in a foreign city and you feel like having a pizza powered by varetis National Subscriber Directory Then you call directory assistance The operator locates the nearest Italian restaurant and tells you the telephone number and address Any additional services? The restaurants price class? What are the specials of today? Do you want to reserve a table...? No problem! 33

34 Our vision Customer Profiles Personalized Services User Interest Profile Mobile Voice Activated Dialing Customer Profiles Subscriber Directory Geocodes Location-Based Services Directions Maps Proximity Customer Profiles Corporate Directory Business Services Corporate Switchboard Secretary Service Customer Profiles Advertisement Advertisement Services Target Group Media Types Sponsoring Location Dependent Advertising Customer Profiles Customer Profiles 34 Business Information M-Commerce Services Products Pricing Special Offer Brands Opening Hours

35 Mobile Subscriber using Location Based Services in 2005 Directory assistance services are in greater demand than ever before! Source: Ovum in million 35

36 Total market potential Location Based Services US$ billion Middle East / Africa Pacific Rim Asia Eastern Europe Western Europe Latin America North America Source: Ovum "Mobile Location Services: Market Strategies", 12/

37 The Directory Services Value Chain 37

38 Summary Growth through Expansion along the Value Chain New technologies increase demand for directory solutions (e.g. Mobile Commerce) Automation as a service differentiator Well defended Business: Mature Product Suite with core competencies in handling of high-volume transactions Directory as the link between Provider, Service and Customer Well positioned for Location Based Services 38

39 Investor Relations 39

40 Mergers & Acquisitions Intensifying of efforts in the area of M&A Suitable technology match to extend the product range Extend the breadth and depth of market penetration Thorough due diligence process Price-Performance Performance-Ratio has to be right 40

41 Company Business Market The Agenda Strategy Financials 2000 Financials Q3/

42 million EURO 35,00 30,00 Revenue ,00 20, % 8% 15,00 10,

43 million EURO 35 Revenue Split 67% 63% % National International 43

44 Revenue distribution Mio. 7% Mio. 6% 27,1% 28% 65,9% 66% Licences Services Hardware 1999 Licences Services Hardware

45 Key ratios (Mio EURO) EBITDA EBIT EBT Net income Return on revenue 5.2% 9.1% 1.9% EPS (in EURO)

46 Financials and Liquidity (Mio EURO) Cash Flow, net Financial Position, net Debt (long/ short term)

47 Equity and Equity ratio Total stockholders equity (Mio EURO) Equity ratio* -0.4% 21% 74% * in % of total assets 47

48 Investments and other expenditures benefiting future periods (Mio EURO) Capitalized Software Intangibles, property and equipment* Investment total Marketing & Sales Research & Dev *before low value assets 48

49 300 Average Headcount * *295: as of 12/31/

50 Overview 2000 Market Leadership in Directory Solutions Increase of Gross Profit Margin through Standardization Strengthening of Subsidiaries in the US and in Hungary Launch of Subscriber Data Funnel Investments in Marketing & Sales Organization and in Research & Development Q4/2000 strongest quarter in company history Solid Financial Structure 50

51 Company Business Market The Agenda Strategy Financials 2000 Financials Q3/

52 Revenues as of September 30, 2001 million EURO % %

53 Revenues Q3 million EURO % 16%

54 Revenue Distribution September 30, million EURO 6% September 30, million EURO 7% 33.6% 60.4% 31% 62% Licences Services Hardware Lizenzen Service Hardware 54

55 Earnings before Interest and Tax as of September 30 million EURO 2,5 2 1,5 1 0,5 0-0,5-1 -1,5-2 -2,

56 Earnings before Interest and Tax 3 rd Quarter million EURO ,5 2 1,5 1 0,5 0-0,5-1 -1,

57 Earnings before Tax as of September 30 million EURO 2 1, , ,5-1 -1,

58 Earnings before Tax 3 rd Quarter million EURO 2,5 2 1,5 1 0,5 0-0,5-1 -1,

59 Key Ratios as of September 30 (Mio EURO) EBITDA EBIT EBT Net Income Return on Revenue 9.0% -7.0% 1.5% EPS (in EURO)

60 Financial Key Figures as of September 30 (Mio EURO) Cash Flow, net Total stockholders' equity Balance Sheet Total

61 Investments and other expenditures benefiting future periods as of September 30 (Mio EURO ) Capitalized Software Intangibles, property and equipment Investments Total Marketing & Sales Research & Development

62 260 Employees in Marketing and Sales Research and Development Management Services Admin, Quality Management 62

63 279 Employees as of September 30, Marketing and Sales Research and Development Management Services Admin, Quality Management 63

64 Outlook 2001 Consolidation of Head Count Increase of Profitability through Standard Solutions Strengthening of Indirect Sales Channels Dedicated Market Campaign for SDF Increase of Market Share in Eastern Europe, Asia and in the Americas Lasting return to the profit zone Focus on profitable growth 64

65 Summary varetis is the established market leader in directory solutions fast growing telecomunications market due to deregulation and new services global presence strong partners and excellent references varetis is profitable 65

66 varetis Initial Public Offering February 7, 2000 Neuer Markt, Frankfurt 66

67 Material Shareholder Post IPO Capital Stock: EURO 3,800,000 Fam. Baierl: 9.5% Fam.. Franke: 7.2% MA/Mgmt/ARMgmt/AR 6.0% BayBG: 10.3% Supersonic: 17.0% Freefloat: 50.0% 67

68 Stock Option Plan Stock Option Plan Total Number of Stock Options: : 380,000 already granted: 60,500 to members of Executive Board 28,500 to other Executives 137,000 to Employees 68

69 Company Calender : Annual Financial Report : Press Conference : DVFA - Analyst Conference : Q1 - Quarterly Report : General Meeting : Q2 - Quarterly Report : Q3 - Quarterly Report

70 Investor Relations Contact: Yusuf Bulan Investor Relations Tel: +49-(0)89 / Fax: +49-(0)89 / [email protected] Internet: 70