TELEHEALTH TECHNOLOGY SUPPORT SERVICES

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1 CDW HEALTHCARE WE GET IT HOW WE DO IT. TELEHEALTH TECHNOLOGY SUPPORT SERVICES CDW Healthcare s services can help you get the most from telehealth technology to improve collaboration and quality of care within your healthcare organization. Transport your facility to a whole new world a world where barriers like time and distance just got smaller.

2 TELEHEALTH TECHNOLOGY SUPPORT SERVICES VOICE AND DATA SERVICES NETWORK SERVICES HARDWARE SERVICES 2

3 CDW HEALTHCARE WE GET IT TELEHEALTH THE SOLUTION IS OUT THERE CDW HEALTHCARE AT YOUR SERVICE The ability to expedite treatment and improve collaboration is crucial in today s fast-paced healthcare world, whether it be physicians using telemedicine technology to remotely diagnose a patient, or specialists leveraging collaboration technology to consult on a treatment plan. No matter the scenario, telehealth solutions are integral to helping improve patient care and achieve a higher level of treatment and collaboration. CDW Healthcare can help provide the right services to support telehealth technology and help you get the most from your solution. From voice and data services to network and hardware services, you can turn to CDW Healthcare as your single source for guidance and support. BOB ROSSI Vice President, CDW Healthcare HOW WE DO IT. 3

4 OUR SERVICES GO THE DISTANCE TO HELP SUPPORT YOUR TELEHEALTH TECHNOLOGY... NOW, YOU DON T HAVE TO. We get it you need help determining the right I.T. components and discerning which parts of your network need greater support to accommodate telehealth solutions. Our dedicated CDW Healthcare account managers team with industry-certified specialists and technology experts to support your needs. By partnering with us, you gain access to more than 100,000 products from manufacturers, ensuring you can get the right hardware, software and services to meet your specific requirements. With more than 30 years experience serving more than 15,000 healthcare customers, our industry expertise allows us to skillfully address your unique I.T. needs. 1.8 million patients will be treated via telehealth worldwide by SOURCE: FIERCEHEALTHIT.COM 4

5 CDW HEALTHCARE WE GET IT Our comprehensive services can help you prepare your network and infrastructure to ensure it s ready once you adopt telehealth technology. VOICE AND DATA SERVICES We help streamline voice and video connections, and improve data handling, with the following services: Telecommunications. CDW Healthcare partners with top vendors to provide healthcare organizations with state-ofthe-art voice communication and wide area network and data solutions. These telecommunications services can reduce or eliminate the need for bandwidth upgrades, and help reevaluate existing telecommunications agreements for additional cost savings. Telecom expense and inventory management. CDW Healthcare puts time-consuming administrative tasks in the hands of a third party, freeing up a healthcare organization s internal I.T. staff to focus on other integral, more mission-critical tasks. Internet connections/ip services. The size and type of an Internet connection determines the speed and bandwidth available for data transmission. This is crucial to successful telehealth utilization. CDW Healthcare can help review and evaluate the right connections for any healthcare provider. Video conferencing. Conferences with multiple participants at different sites use a computer network to transmit audio and video. Conferencing is generally accomplished in three ways: desktop video, endpoint room devices and through telepresence rooms. CDW Healthcare can assist with configuring the right solution to meet your conferencing needs. NETWORK SERVICES Ensuring you have a healthy network to support telehealth technology is important. We ll help you assess your network and make sure the right protocols are in place via the following offerings: Network health check. Before mapping out a telehealth strategy, you must assess the types of traffic on your network, how it is being accessed and routed, and where bottlenecks appear. CDW Healthcare offers healthcare organizations a comprehensive network assessment that can be conducted with in-house staff or through a third-party provider. Wireless network site survey. The number of locations within a health system, the layout of each building and the concentration of users in a particular area are all key factors in designing a wireless network that can accommodate telehealth needs. CDW Healthcare will review this information with healthcare organizations to ensure they have the connectivity required to meet their telehealth demands. DLP assessment services. Patient data security is crucial, especially data being mined, transferred or stored as part of remote monitoring/telehealth. CDW Healthcare can conduct a data loss prevention (DLP) risk assessment to see where a healthcare organization s data and network are vulnerable, and then install the right DLP security solution to address its specific needs. Security assessment. To ensure thorough consideration for any telehealth solution, this assessment encompasses mobile security, endpoint security, a risk assessment and compliance/threat prevention for healthcare organizations. CDW Healthcare can conduct a targeted security analysis, design a tailored security solution based on assessment results, and then configure and install those security components. HARDWARE SERVICES Your hardware must be compatible with the telehealth software you choose. We help ensure end-user devices seamlessly connect with other telehealth components for fast, reliable use. Hardware configuration. To support telehealth end-user needs, CDW Healthcare provides custom or standard installation of memory, hard drives, optical drives, controller cards and other peripherals on devices like PCs, notebooks and tablets. Our quality control process verifies that all devices used as part of a telehealth solution are recognized by your system. Deployment/installation. Our installation services ensure your new telehealth technology is up and running as fast as possible. An engineer can be onsite to help you with all facets of deployment, making sure your technology is connected and working properly, and that all components are talking to your network. Additional services. To help with any hardware or network needs you may have in conjunction with employing a telehealth solution, CDW Healthcare provides an array of general evaluation services spanning assessment/planning/design, configuration, implementation, product support and managed services for any I.T. need. HOW WE DO IT. 5

6 TREATMENT AND COLLABORATION: THE CHALLENGES ARE EVERYWHERE WE CAN HELP. CDW Healthcare s comprehensive services can help hospitals address the challenges of providing patient care in a geographically dispersed landscape. BETTER PATIENT CARE AND SATISFACTION From improving early detection of a stroke, to monitoring chronic conditions from a patient s home or accelerating the speed of diagnosis from seeing a specialist on the other side of the country, telehealth can help make patient care better. TIGHTER INDUSTRY COMPLIANCE/ EHR INTEGRATION HIPAA privacy and security mandates impact all aspects of healthcare. Not only is protecting patient data critical, so is securing the network and devices by which data is shared. Combine that requirement with the need to achieve seamless EHR integration across the enterprise, and it becomes that much more important to develop a secure telehealth solution. IMPROVED RESOURCE EFFICIENCY Healthcare organizations are pressed to do more with less. CDW Healthcare s specialized services can help healthcare organizations realize long-term time and cost savings from reduced travel between facilities, seeing more patients and attending continuing medical education opportunities. Aging populations, increases in healthcare costs, advancing technologies and the frequent costeffectiveness of patient monitoring are all reasons contributing to [telehealth] market growth. SOURCE: HEALTHCAREITNEWS.COM 6

7 THOUGHTS ON TELEHEALTH Chris Shifley, Unified Communications Solution Architect, CDW Healthcare For those looking to incorporate telehealth into their healthcare organization, what s your #1 tip? I d say be sure to build an enterprise collaboration strategy that takes into account a range of considerations, including voice and video, collaboration, devices, and mobile applications for internal/external users. ONGOING SUPPORT Our 24/7/365 U.S.-based toll-free help line ( ) offers troubleshooting and support services for certain components for five years from their date of purchase. To find out more about the complete array of services CDW Healthcare can offer to help with all your I.T. needs, view our Services Overview video at CDW.com/servicesvideo