ama:whitepaper PBX installations Market movement in detail
|
|
- Shanon McCormick
- 8 years ago
- Views:
Transcription
1 ama:whitepaper PBX installations Market movement in detail
2 The big winner is Cisco with strong gains in the PBX business In the period from March to October 2011, information provider ama interviewed 5,000 users on the purchase of telephone private branch exchanges (PBX) and found that companies are clearly very willing to change providers. Of 582 new installations, only 108 came from the same provider. Accordingly, there were 474 migrations to another manufacturer. Cisco benefitted the most from this great readiness to change. In contrast, the manufacturer Avaya surprised with the biggest losses compared to its total share of PBX installations in Germany. As specialist in the information and telecommunications market for almost 20 years, today information provider ama has access to more than 43,000 ICT profiles of German user companies. ama relies on exact figures, not estimates The data of the profiles, which also includes information on the ICT landscapes of the users, has been the basis for dedicated market analyses since That currently makes ama one of the few providers in Germany that can follow the migration fluctuation between manufacturers or different products in detail. ama updates its ICT profiles regularly with the information obtained in interviews regarding changes in the current ICT portfolios of the user companies. The interviewees are usually those responsible for ICT in the user companies. This means that ama is not dependent on estimates and calculations of market shares or percentage of sales of the different manufacturers, as is usually the case with market analyses, but rather relies on absolute numbers for the analysis. The company published a market analysis on installed storage systems in December 2011, which will be followed by the results on the subject of antivirus in February The market analysis on the ICT sub-segment of PBX telephone equipment prepared in January 2012 is based on interviews that ama conducted in the period from March to October 2011 with a total of 4,956 companies that have more than 50 employees. This figure includes 3,312 companies with more than 100 employees. The ICT decision makers interviewed are responsible for a total of 4,985 PBX installations. 2ama:WhitePaper
3 PBX market shows only moderate momentum After the telecommunications market in Germany decreased around 0.7% in 2011, Bitkom industry experts anticipate only a negligible growth of 0.4% for the coming year. The subdued growth can be attributed to a loss of 7.5% in fixed network voice services and a loss of 6.5% in mobile voice services. The increase of 14% in mobile data services and 1.2% in fixed network data services counteracted a collapse of the market in the TELEKOMMUNIKATION MOBILE ANTIVIRUS CLOUD SERVER CRM ERP GROUPWARE VIRTUALISIERUNG BETRIEBSSYSTEME STORAGE DOKUMENTEN-MANAGEMENT past year. PBX installations, whether IP or ISDN based, are a special market, in which equally little impetus for growth can be expected. Market researchers at Canalys in Great Britain have detected a market decline in Western Europe of a little more than 6% for the second quarter of According to Canalys, the dominant manufacturers are Cisco, Alcatel-Lucent, Siemens, Avaya and Aastra, whose respective market share in Europe is more than 1% each. MZA, another British market research institute, sees yet another market participant leading in Germany precisely in the area of small and medium-sized companies. Swyx, the Dortmund-based company, is getting in on the act in a big way with a market share of 27% in the area of IP extensions of 11 to 50 connections. The trend towards IP or software-based telecommunication systems is good for the manufacturer. Companies are increasingly trying to manage the different communication channels together, internally as well externally, with the goal of becoming more efficient and reducing costs. In this regard, software-based and virtual telephone systems play a significant role since they only require the appropriate terminal equipment and can forego an independent telephone system installation. For this reason, the virtual systems are also of interest for the traditional software providers, like Microsoft or IBM. These manufacturers are now causing quite a stir in the market. Cisco or smaller providers like Swyx also have a good chance in this market. 3ama:WhitePaper
4 Willingness to switch PBX systems high among users The survey that ama conducted with ICT decision makers in companies and government agencies indicates that the European market leaders also play an important role in Germany. The respective migration analyses showed that Siemens dominates the market for installed PBX systems with 38.6% (see Chart). In second place was Alcatel- Lucent (17.5%), closely followed by Avaya (15.9%), Aastra (9.0%), Telekom (6.7%) and lastly by Cisco with a share of 4%. 4ama:WhitePaper
5 Established PBX providers suffer migration losses The migration to other manufacturers, which ama ascertained in the survey, took place a maximum of one to one a half years before the survey period. Thereby, only Cisco, Alcatel and Aastra could generate gains due to migration. Manufacturers Avaya, Siemens and Telekom had to face some substantial migration losses (see Chart). Based on the total number of installations established by ama, Avaya had the greatest losses. Net losses totalled 6.3%, with Siemens they came to 3.4% and with Telekom to 1.5%. Cisco gained an enormous 32.2%, Aastra 5.1% and Alcatel at least still 3.4%. 5ama:WhitePaper
6 Barely any movement for the smaller manufacturers A consolidation in favour of the market leaders in the German PBX market does not show the migration analysis. In fact, the smaller manufacturers gain even if only a few with three installations from the major ones (see Chart). In the end, Avaya, in particular, loses a total of ten (10) systems to the group of smaller manufacturers. In contrast, Alcatel-Lucent gains a net of nine (9) systems (see also page 9). 6ama:WhitePaper
7 Market leader Avaya loses installations In terms of absolute numbers, Siemens had the greatest losses with a net of 66 lost installations. The market leader lost more installations to all the other manufacturers than it was able to gain (see Chart). As a result, Cisco (26), Alcatel (32) and Aastra (20) had the most gains. Only with respect to the smaller manufacturers is there a relatively balanced ratio. Siemens Enterprise Communications, for instance, has gotten a great deal of competition from the actual IT networking companies, like Cisco or smaller providers, like Swyx. The rapid changes to next-generation private branch exchange systems could be a reason for the high absolute losses. In the meantime, large and medium-sized companies are also starting to transport data and voice services through the same, often IP-based network or they already have plans to do so. For this reason, they no longer invest in traditional private branch exchanges, but rather increase their involvement with pure IP PBX or hybrid systems. 7ama:WhitePaper
8 Avaya suffers strong losses Surprisingly, in terms of absolute numbers, Avaya is the second biggest loser after Siemens (see Chart), which in comparison to its size in the PBX market, is even the provider with the greatest losses. Only from Siemens did Avaya win more customers than it lost. According to ama, all the other major manufacturers even had to accept installation losses Avaya loses 18 customers to Alcatel, 16 customers to Cisco and another 15 to Aastra. For four consecutive quarters, Avaya has been the international market leader and with around 25% of sales worldwide is even ahead of Cisco; therefore the losses are difficult to understand. This could possibly be attributed to the rather weak channel revenue in this country. Avaya realises 90% of its turnover in Europe through partners, whereas historically, in Germany it is only 50%. 8ama:WhitePaper
9 Telekom puts up a good fight Telekom also has to cope with a slight decrease of 1.5% for PBX installations. In terms of absolute numbers, the difference between gains (+38) and losses (-43), however, is not as serious as with Siemens or Avaya (see Chart). With Telekom, the reason for the declining PBX business can be attributed to declining cross selling opportunities. Before the deregulation of the market and before the convergence trend to IP Nets, Telekom had no competition to speak of in the voice network market. Therefore, it was only natural to also order the exchange equipment from Telekom. The convergence trend to IP networks on the one hand and the trend to voice over IP (VoIP) and unified communications (UC) on the other made Telekom one provider among many. 9ama:WhitePaper
10 Alcatel-Lucent is well positioned ama s migration analysis shows that as the second largest PBX provider, Alcatel- Lucent achieved a marked increase (see Chart). There were 73 new installations and 43 migration losses. Most of the gains for Alcatel-Lucent come from Siemens (32) and Avaya (18), as well as other, smaller providers (15). Only to Aastra (-9) and Cisco (-4) did Alcatel-Lucent lose more than it gained. Alcatel-Lucent is well positioned in the key account business and together with carriers like Vodafone, for instance, Alcatel offers successful UC solutions for small and medium-sized companies. 10ama:WhitePaper
11 Aastra records significant growth Aastra could also show gains (+23). Compared to the inventory of already installed PBX systems, this represents a growth of 5% (see Chart). Most of the migration was actually only to Siemens and Cisco, as well as to smaller providers. The large acquisitions in the past few years are obviously paying off for the Canadian company. The European shopping tours of the Canadian company began in 2003; back then it started with the PBX division of the Swiss company Ascom. The tour continued in 2005 with the telecom area of EADS and DeTeWe in Germany. The tour ended with the enterprise communication division in The product offerings, like Aastra MxOne, are extremely mature technically and interoperable. 11ama:WhitePaper
12 Cisco records massive gains With a share of 4% of installed PBX systems in German companies with more than 50 employees, Cisco is the smallest manufacturer according to the results of ama s survey. However, Cisco came out ahead in the migration analysis (see Chart). No losses, but 65 new customers speaks for itself. Compared to the existing customers, that represents an increase of 32.2%. The biggest losers understandably deliver most of the gains: Siemens (+26) and Avaya (+16). That Cisco has set itself apart so remarkably may especially have to do with the following factors: a broad product range which is considered to be technically superior, its credibility with regard to convergent networks and the large, loyal partner network. With it, the company can convincingly offer unified communication and unified collaboration strategies. 12ama:WhitePaper
13 Information regarding the data source: ama has been conducting surveys on the IT structures of ICT user companies for almost 25 years, which ICT provider companies in particular, can use for marketing and sales support. The resulting basis consisting of around 43,000 profiles are used by us at ama for analytical purposes and with it make a valuable contribution to market transparency. The findings from a total of 4,956 telephone interviews conducted in the period from March to October 2011 are incorporated in the PBX telephone equipment market analysis. Imprint: Legally responsible for media content: Axel Hegel ama Adress- und Zeitschriftenverlag GmbH Sperberstr Waghaeusel Telephone: Telefax: wp@ama-adress.de Internet: Managing Director: Axel Hegel Registration number: HRB Registration court: District Court of Mannheim VAT identification number: DE Editorial department and text layout: On behalf of ama Adress- und Zeitschriftenverlag GmbH 4P Marketing Group Baumeister+Partner Beratende Betriebswirte Von-Nesselrode-Weg Overath Editor in charge Gerhard Baumeister Member of: Deutscher Presse Verband e.v. Telephone: gbaumeister@4p-marketing.de Internet: 13ama:WhitePaper
14 ama:whitepaper ama Adress- und Zeitschriftenverlag GmbH Sperberstr Waghaeusel info@ama-adress.de
Your connection to the world. Aastra. Lars Kjennerud. Head of Enterprise ONE. 2008 Aastra Technologies Ltd.
Your connection to the world Aastra Lars Kjennerud Head of Enterprise ONE 1 Welcome to Aastra» Aastra s acquisition of Ericsson s Communications Business presents a lot of opportunities and a new boost
More informationHow To Make A Call Center More Independent From The Physical Infrastructure
Market Analysis Software Suites Will Dominate Europe's Call Center Market Abstract: By 2006, sales of IP-based call centers in Europe will exceed those of TDM systems, but adoption of independent server-based
More informationExtensive Reorientation of Siemens Enterprise Communications
Extensive Reorientation of Siemens Enterprise Communications Press Conference Joe Kaeser Siegfried Russwurm Copyright Siemens AG 2008. All rights reserved. The market is shifting from hardware to software
More informationMagic Quadrant for Corporate Telephony in EMEA, 2003
Markets, S. Blood, C. Lock Research Note 2 September 2003 Magic Quadrant for Corporate Telephony in EMEA, 2003 Cisco and Alcatel continue to offer the market's most comprehensive corporate propositions.
More informationChile- SIP Enabled Servers and IP PBX Market Shares, Strategies, and Forecasts, 2008 to 2014. SIP Enabled Infrastructure Implements VoIP in Chile
Chile- SIP Enabled Servers and IP PBX Market Shares, Strategies, and Forecasts, 2008 to 2014 SIP Enabled Infrastructure Implements VoIP in Chile Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY CHECK OUT
More informationContents Introduction Why Fax over IP? How Real-time Fax over IP works Implementation with MessagePlus/Open Summary. About this document
Fax over IP Contents Introduction Why Fax over IP? How Real-time Fax over IP works Implementation with MessagePlus/Open Summary About this document This document describes how Fax over IP works in general
More informationKPN Grows SMB Business with Managed IP PBX Solution
KPN Grows SMB Business with Managed IP PBX Solution By S. Loe KPN is the incumbent service provider in the Netherlands and a major player in the telecommunications industry worldwide. In 2006, the company
More informationPBX Market Update: Confusion, Uncertainty and Opportunity Allan Sulkin TEQConsult Group teqconsult.com Amsulkin@aol.com
PBX Market Update: Confusion, Uncertainty and Opportunity Allan Sulkin TEQConsult Group teqconsult.com Amsulkin@aol.com TEQConsult Group 2002 1 2001 PBX Market Highlights Total PBX market demand declined
More informationMarket Commentary PBX/UC Call Control Q2 2015
Market Commentary PBX/UC Call Control Q2 2015 September 2015 Press Release MEA Only Bright Spot for Falling Global PBX/Call Control Market The latest figures released by MZA have shown that PBX/Call Control
More informationAastra Global Value Chain
Aastra Global Value Chain Aastra - 2009 Agenda Introduction & Corporate History Financials Organization R&D Products & Strategies Summary Aastra - 2009 2 This is Aastra Strong financial fundamentals to
More informationberonet Case Study Series : Zehnder A Case Study
A Case Study This Case Study describes how a leading European company solved its communications problems by migrating from traditional PBX to 3CX Windows based PBX software and beronet VoIP access technologies
More informationTop Vendors Impacting the UC Landscape
White Paper: Top Vendors Impacting the UC Landscape JayLassman Practice Leader IntelliCom Analytics April 15, 2015 www.jaylassman.com Introduction The Unified Communications (UC) market is made up of multiple
More informationEnterprise Networking and Communication Vendor Scorecard
Vendor Scorecard Excerpts This is an excerpt of the report provided at no charge that provides detailed information on Brocade, key summary information, detailed information on Brocade s assessment, and
More informationMobile Unified Communications and Collaboration Market by Solutions, & by Deployment Type - Global Forecast to 2019
Brochure More information from http://www.researchandmarkets.com/reports/3032056/ Mobile Unified Communications and Collaboration Market by Solutions, & by Deployment Type - Global Forecast to 2019 Description:
More informationCOMP/M.5607 - AVAYA/ NORTEL ENTERPRISE SOLUTIONS
EN Case No COMP/M.5607 - AVAYA/ NORTEL ENTERPRISE SOLUTIONS Only the English text is available and authentic. REGULATION (EC) No 139/2004 MERGER PROCEDURE Article 6(1)(b) NON-OPPOSITION Date: 18/11/2009
More informationAnalysis of Russian PBX market in 2011 July 2012
Analysis of Russian PBX market in July 2012 J son & Partners Consulting conducted a research of Russian PBX market in. According to J son & Partners Consulting estimations, PBX sales in amounted 2036,7
More informationHow To Choose A Phoip System For A Small Business
Evaluating the Total Cost of Ownership for Small to Medium Business VoIP Phone Systems It seems that interest in Voice over Internet Protocol (VoIP) is higher than ever. You can t pick up a major publication
More informationWHOLESALE SIP TRUNKING
1 WE MAKE IT POSSIBLE The dawn of a new era of communications BT Wholesale s how new technology can bring new opportunities. 2 The dawn of a new era of communications The world of communications is changing,
More informationPanasonic Communications Solutions Group
Panasonic Telephone Systems Panasonic Communications Solutions Group Why Panasonic? www.voicesonic.com Phone 877-289-2829 Panasonic a Household Name The 47th largest company in the world We spend $5 billion
More informationVoIP and IP Telephony A Carrier s s Perspective
VoIP and IP Telephony A Carrier s s Perspective GLOBAL CAPABILITY. PERSONAL ACCOUNTABILITY. Richard McCammond Senior Consultant Convergence April 8, 2008 2008 Verizon. All Rights Reserved. PTEXXXXX XX/08
More informationEnterprise Phone Systems Comparison Guide. July 2011
Enterprise Phone s Comparison Guide July 2011 Introduction Internet Protocol (IP) telephony is increasingly replacing traditional PBX technologies at all types and sizes of companies. However, most businesses
More informationMoving to the Cloud Eric Tamblyn, VP Global Product Innovations
Moving to the Cloud Eric Tamblyn, VP Global Product Innovations G-Force Seattle-2012 1 What is a Cloud Solution? A Network or web-based service End-user flexibility to choose Applications & features Usage
More informationAlcatel-Lucent and IBM. For Unified Communications and Collaboration Solutions
Alcatel-Lucent and IBM For Unified Communications and Collaboration Solutions Constant innovation has become a prerequisite for success in today s competitive business environment. A key enabler of that
More informationAlcatel-Lucent OmniGenesys Contact Center Transforming your business with a new generation of customer service
Alcatel-Lucent OmniGenesys Contact Center Transforming your business with a new generation of customer service Software and hardware are only valuable because they work as a system * *Carl Shapiro, Harvard
More informationPan-European Small- and Medium-sized Enterprise Services Roundup: Q1 2011
Small- and Medium-sized Enterprise Services March 31, 2011 Issue Gary Barton Current Analysis Analyst, Business Network and IT Services Cloud services and UCC have dominated the small- and medium-sized
More informationTRUE COST OF OWNERSHIP FOR UNIFIED COMMUNICATIONS
brought to you by ISSUE PAPER TRUE COST OF OWNERSHIP FOR UNIFIED COMMUNICATIONS How Vendor Selection Impacts ROI By Robin Gareiss President, Nemertes Research Q2 15 True Cost of Ownership for Unified Communication
More informationBEST PRACTICES RESEARCH
2013 Frost & Sullivan 1 We Accelerate Growth Growth Leadership Award Conferencing Services Europe, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with
More informationNorth America Business VoIP Service Scorecard
North America Business VoIP Service Scorecard Excerpts This is an excerpt of the report provided at no charge that provides detailed information on 8x8, key summary information, detailed information on
More informationThe Forrester Wave : On-Premises Unified Communications And Collaboration, Q2 2014
For: Infrastructure & Operations Professionals The Forrester Wave : On-Premises Unified Communications And Collaboration, Q2 2014 by Christopher Voce and Art Schoeller, June 26, 2014 Key Takeaways System
More information2015 Hosted Unified Communications Buyers Guide
2015 Hosted Unified Communications Buyers Guide Future-proofing Communications Investments January 2015 Contents Executive Summary Competitors at a Glance... 3 Introduction: The Move to Hosted/ Cloud Communications...
More informationAastra A New Era in Business Communications
Aastra A New Era in Business Communications Aastra 2011 This is Aastra... Company founded in 1983 Headquarters in Toronto, Concord Canada Listed on the Toronto Stock Exchange (T:AAH) Strong balance sheet
More informationThe Business of Cloud Communications
The Business of Cloud Communications Driving Profitability with Hosted Voice and Collaboration Services Cloud has changed how communications services are delivered and at the same time changed the potential
More informationNorth America Business VoIP Service Scorecard
North America Business VoIP Service Scorecard Excerpts This is an excerpt of the report provided at no charge that provides detailed information on IntelePeer, key summary information, detailed information
More information. ABOUT AS http://www.italtel.com/aboutus_home.html
. ABOUT AS http://www.italtel.com/aboutus_home.html COMPANY PROFILE THE MISSION The mission of the Italtel Group is to be a key partner for telecommunication operators (fixed and mobile), Internet Service
More informationCisco s Virtual Experience Infrastructure to Diversify UC Deployment Options
Intelligence Report: Report Date: November 15, 2010 Cisco s Virtual Experience Infrastructure to Diversify UC Deployment Options Analyst: Service: Market: Riggs, Brian Hot Topics, Business Technology and
More informationPBX Market Opportunities, Strategies, and Forecasts, 2004 to 2009 PBX. Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY
PBX Market Opportunities, Strategies, and Forecasts, 2004 to 2009 PBX Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY WinterGreen Research, Inc. Lexington, Massachusetts www.wintergreenresearch.com CHECK
More informationIDC MarketScape: Worldwide Telecom Service Provider 2013 Vendor Assessment
IDC MARKETSCAPE IDC MarketScape: Worldwide Telecom Service Provider 2013 Vendor Assessment Courtney Munroe Melanie Posey THIS IDC MARKETSCAPE EXCERPT FEATURES: BT GLOBAL SERVICES IDC MARKETSCAPE FIGURE
More informationMarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample
MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm
More informationUnderstanding the Unified Communications Market in Latin America
Understanding the Unified Communications Market in Latin America Introduction Market Definition and Evolution Stage in Latin America Latin America is a reality. Seemed unstable and unreliable in the past,
More informationDelivering the right contact center solution for your business
Delivering the right contact center solution for your business G ENESYS AN ALCATEL LUCENT COMPANY ACCESS GROUP About Access Access Group is a name that is synonymous with great service offerings. Be it
More informationThe VoIP Institute, Inc. Presents. CxO 5 Minute VoIP Guru Guide
The VoIP Institute, Inc. Presents CxO 5 Minute VoIP Guru Guide A NON-VENDOR PERSPECTIVE ON VOIP FOR EVERY CXO OR DECISIONMAKER About the VoIP Institute, Inc. The VoIP Institute, Inc. www.voipinstitute.net
More informationAN INTERVIEW WITH PAUL WEBER OF INTERACTIVE INTELLIGENCE, ON CHANNEL PARTNER RECRUITMENT
AN INTERVIEW WITH PAUL WEBER OF INTERACTIVE INTELLIGENCE, ON CHANNEL PARTNER RECRUITMENT Russell Bennett Principal UC Insights http://www.ucinsights.com/ russell@ucinsights.com This is Russell Bennett
More informationour commitment to europe
14 by 2018, all countries where we operate a fixed network will migrate to IP: Germany, Greece, Croatia, Montenegro, Romania, and Hungary. by the end of 2017, at least 50 percent of Europe will have LTE
More informationezuce Open Enterprise Communications Challenging the Status Quo in the Comms Market
ezuce Open Enterprise Communications Challenging the Status Quo in the Comms Market Truly Liberating Launching ezuce New company with a mature product > New company to challenge the status quo in the Enterprise
More informationMarket Assessment Telecom Infrastructure Services
John Marcus Senior Analyst, Contents Market Summary Market Review Near-Term Market Drivers Lomg-Term Market Drivers Europe +33 (0) 1 41 14 83 14. Or visit our Web site: www.currentanalysis.com 1 Analyst:
More informationMerging Mitel Networks and Aastra Technologies FAQs for Channel Partners
Merging Mitel Networks and Aastra Technologies FAQs for Channel Partners Why has Mitel decided to pursue this merger? We believe there are a number of compelling immediate and long-term benefits for the
More informationMitel. Powering connections
Mitel Powering connections TD Securities - Technology Care Investor Conference November 19, 2014 Safe Harbor Statement Forward Looking Statements Some of the statements in this presentation are forward-looking
More informationGenius SIP Trunking voice services. A cost effective alternative to ISDN that gives your business flexibility and business continuity
A cost effective alternative to ISDN that gives your business flexibility and business continuity What is Genius SIP? Genius SIP is a market-leading SIP Trunking solution, connecting your site directly
More information2012 Unified Communications & Collaboration SURVEY. Exclusive Research from
2012 Unified Communications & Collaboration SURVEY Exclusive Research from EXECUTIVE SUMMARY Productivity Improvements, Flexibility Key Drivers of Unified Communications and Collaboration Investments Size
More informationILEXIA SIP Certification Offering Converged Unified Communications Laboratory Mastering Convergence of Information System. ILEXIA contact@ilexia.
ILEXIA SIP Certification Offering Converged Unified Communications Laboratory Mastering Convergence of Information System ILEXIA contact@ilexia.com Agenda Context and Needs identified by ILEXIA Testing
More informationUnified Communications and Desktop Integration
S T R A T E G I C W H I T E P A P E R Unified Communications and Desktop Integration Unified communications (UC) is recognized as one of the top strategic new technology areas in IT operations. The Alcatel-Lucent
More informationUnified Communications & Collaboration Market 2011-2016
Unified Communications & Collaboration Market 2011-2016 Executive Summary Unified Communications (UC) has come of age. People are no longer asking, What is UC?, but rather, How should we develop our UC
More informationUnified Communications Market Update & Forecast
Unified Communications Market Update & Forecast Blair Pleasant COMMfusion LLC and UCStrategies.com 707-538-4368 bpleasant@commfusion.com www.commfusion.com www.ucstrategies.com What We ll Cover Definitions
More informationResults from Enterprise Connect 2013. Business starts with a conversation, and we re changing the conversation.
Results from Enterprise Connect 2013 Business starts with a conversation, and we re changing the conversation. RFP: UC Without Buying a New PBX Siemens Enterprise Communications (now Unify) and OpenScape
More informationStefan Reelsen Sr. Principal Consultant (March 2014)
(March 2014) Year & Place of Birth Nationality Place of Residence Languages 1979 in Paderborn, Germany German 33178 Borchen, Germany German, English Core Areas of Expertise Unified Communications & Collaboration,
More informationMarket Report: The SMB Market for Unified Communications and Hosted Services
Market Report: The SMB Market for Unified Communications and Hosted Services June 2015 Report sponsored by Edgewater Networks and Metaswitch Networks Overview In March 2015, Edgewater Networks and Metaswitch
More informationOpen Source PBX is 18% of North America Market Posted by John Malone Jan 28, 2009
Open Source PBX is 18% of North America Market Posted by John Malone Jan 28, 2009 Sales of traditional PBXs and key systems have moderated in recent years. Experts attribute this to a variety of factors.
More informationNext generation enterprise communications
Next generation enterprise communications Peter Hall Principal Analyst July 2010 1 Agenda Top CIO/IT manager issues The role of managed services and outsourcing Evolution of players - the expanding role
More informationSolution & Service Portfolio for the Telco Market.
Telecommunications IP-Based Communications Solution & Service Portfolio for the Telco Market. IP-Based Communications. Business flexibility!" ==Systems=== Solution & Service Portfolio for the Telco Market.
More informationWe chose Vodafone due to its proposed Unified Communications solution, which was far superior to the other companies yet still within our budget.
We chose Vodafone due to its proposed Unified Communications solution, which was far superior to the other companies yet still within our budget. Laurence Cops, Group Manager ICT, Southend-on-Sea Borough
More informationNorth American VoIP Access and SIP Trunking Services Markets
North American VoIP Access and SIP Trunking Services Markets UC Adoption and Increasing Customer Awareness Drive Demand for SIP Trunking Services September 2011 Table of Contents Executive Summary - Executive
More information2 Voice over IP Network
2 Voice over IP Network VOIP, Version 1.6e T.O.P. BusinessInteractive GmbH Page 1 of 8 2.1 VoIP Network Elements...3 2.2 Single-Site VoIP Location...4 2.3 Multi-Site VoIP Location...5 2.4 PBX Networking
More informationBT Unified Trading service and support. Enabling mission critical communication, collaboration and compliance
BT Unified Trading service and support Enabling mission critical communication, collaboration and compliance With BT, I get access to a whole team of experts, all backed by great project management. The
More information2013 Acquisition & Retention Study Report. Key trends show that quality drives loyalty
2013 Acquisition & Retention Study Report Key trends show that quality drives loyalty Key findings of the 2013 Acquisition & Retention Study Report More people are using advanced mobile services: In mature
More informationEvolution & Revolution. Avaya s Reference Architecture For Unified Communications. Gianluca Attura Amministratore Delegato Avaya Italia S.p.A.
Evolution & Revolution Avaya s Reference Architecture For Unified Communications Gianluca Attura Amministratore Delegato Avaya Italia S.p.A. Avaya Customer Experiences Challenge From 100-200 Strategic
More informationCASE STUDY Major Global Financial Services Firm Achieves UC Consolidation Goals
CASE STUDY Major Global Financial Services Firm Achieves UC Consolidation Goals www. With Nectar CMP Monitoring Solutions, Major Global Financial Services Firm Achieves UC Consolidation Goals Every company
More information10 VoIP Companies and Technologies to Watch in 2013
10 VoIP Companies and Technologies to Watch in 2013 CONTENTS Introduction...3 1. Cloud-Based Unified Communications, or UCaaS...3 2. Skype...4 3. Microsoft Lync...5 4. VoIP Integration With Video...5 5.
More informationSIP Trunks. The cost-effective and flexible alternative to ISDN
SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing
More informationEnhancing Call Center Efficiency with Screen Pops The Path to Improved Customer Service
Enhancing Call Center Efficiency with Screen Pops The Path to Improved Customer Service TeleVoice, Inc. All Rights Reserved. Table of Contents Executive Summary - 03 Why Screen Pops? - 04 Screen Pops Technology
More informationThe Coming Carrier Network Infrastructure A Very Different Landscape
S T R A T E G I C W H I T E P A P E R The Coming Carrier Network Infrastructure A Very Different Landscape New Partnerships, New Business Models for Tomorrow s Telcos Both fixed and mobile telecom operators
More informationMinimizing Costs, Maximizing Value of IP Telephony
Minimizing Costs, Maximizing Value of IP Telephony By Irwin Lazar VP and Service Director, Nemertes Research Executive Summary IT leaders face the challenge of delivering improved collaboration capabilities
More informationGlobal Software and Services Firm Reduces Costs, Builds Community with Unified Communications
Microsoft Lync Server 2010 Customer Solution Case Study Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Overview Country or Region: United States Industry:
More informationDNS Server Security Survey
EXECUTIVE BRIEF DNS Server Security Survey Sponsored by: EfficientIP Romain Fouchereau June 2014 INTRODUCTION With most organizations having some business linked to and more importantly relying on an online
More informationHosted PBX and Beyond
Hosted PBX and Beyond A New Value Proposition for Service Providers White Paper J Arnold & Associates, May 2011 Hosted PBX and Beyond - a New Value Proposition for Service Providers Table of Contents Executive
More informationIpanema Technologies: A True Synergy Between WAN Optimization and Application Performance Management
Ipanema Technologies: A True Synergy Between WAN Optimization and Application Performance Management Introduction When WAN optimization technologies were first introduced to the market, solution providers
More informationThe Evolution of Traditional Telecoms to IP Communications
Telecoms Enterprise Day 2014 The Evolution of Traditional Telecoms to IP Communications Presented by Andy Openshaw 28 March 2014 Hot topics The shift from TDM to IP communication platforms The growth in
More informationBy 2007, 80 percent of enterprise communications purchase decisions will require support for unified communications (0.6 probability).
Page 1 of 5 Magic Quadrant for Unified Communications, 2005 14 February 2005 Bern Elliot Steve Blood Drew Kraus Source: Gartner Note Number: G00125707 Unified communications technology and applications
More informationUnified Communications Market 2007-2012. Executive Summary
Unified Communications Market 2007-2012 Executive Summary Unified Communications (UC) is all the rage. Companies of all sizes, and in all vertical markets and geographies are exploring how they can take
More informationUnified Communications MQ Selection Criteria for 2003
Decision Framework, B. Elliot Research Note 22 January 2003 Unified Communications MQ Selection Criteria for 2003 Unified communications enable enterprises to control their communication options, leveraging
More informationNemertes Research www.nemertes.com +1 888.241.2685
Q3 12 Nemertes Research PilotHouse Awards IP Telephony The Nemertes Research annual PilotHouse Awards provide insight on the performance of technology vendors, according to feedback from IT decision- makers
More informationInnovation Case Study: Business Marketplace by Deutsche Telekom. Copyright Ovum. All rights reserved. Ovum is a subsidiary of Informa plc.
Innovation Case Study: Business Marketplace by Deutsche Telekom 1 Copyright Ovum. All rights reserved. Ovum is a subsidiary of Informa plc. Innovation Deutsche Telekom (DT) extended its Telekom Business
More informationSIMPLIFY YOUR BUSINESS COMMUNICATIONS
SIMPLIFY YOUR BUSINESS COMMUNICATIONS CONTENTS COMMUNICATIONS AS ONE 01 01 CAN HELP TRANSFORM YOUR BUSINESS 03 A SIMPLER EXPERIENCE 04 WHY CHOOSE OPTUS? 05 1 COMMUNICATIONS AS ONE Businesses today are
More informationEnterprise Media Gateways - Global Strategic Business Report
Brochure More information from http://www.researchandmarkets.com/reports/3397954/ Enterprise Media Gateways - Global Strategic Business Report Description: This report analyzes the worldwide markets for
More informationCloud Computing: It s In Your Future. What You Need to Know about Logicalis and Cloud Computing
Cloud Computing: It s In Your Future What You Need to Know about Logicalis and Cloud Computing Cloud computing is a transition that is changing the way you will buy, build, operate and consume information,
More informationFNT EXPERT PAPER. // From Cable to Service AUTOR. Data Center Infrastructure Management (DCIM) www.fntsoftware.com
FNT EXPERT PAPER AUTOR Oliver Lindner Head of Business Line DCIM FNT GmbH // From Cable to Service Data Center Infrastructure Management (DCIM) Data center infrastructure management (DCIM), as understood
More information2012 North American Inbound Contact Routing Systems Market Share Leadership Award
2012 2012 North American Inbound Contact Routing Systems Market Share Leadership Award 2012 Frost & Sullivan 1 We Accelerate Growth Market Share Leadership Award Inbound Contact Routing Systems North America,
More informationCommerzbank AG: Voice over IP in the branch of the future. Open Communication references. www.siemens.com/open
Commerzbank AG: Voice over IP in the branch of the future Open Communication references www.siemens.com/open Summary Today Commerzbank is Germany's second-largest bank with approximately 35,000 employees,
More informationUnified Communications / Computer Telephony
Unified Communications / Computer Telephony ProCall 4+ Enterprise (for PC & Mac) Unified Communications-Suite with CTI, Presence management, Instant messaging, Federation and Mobility for Integration with
More informationSIP Trunking: The New Normal in the Cloud Era
SIP Trunking: The New Normal in the Cloud Era Executive Summary As IP and VoIP technologies continue to mature and the thirst for cloud services escalates, the SIP Trunking market is growing rapidly, driven
More informationData Quality from the Cloud.
Uniserv Data Management DATA QUALITY FROM THE CLOUD YOUR ADVANTAGES Book functions flexibly Transparent costs No investment necessary Simple to integrate using various interfaces Also ideal in hybrid use
More informationProCall 5 Enterprise. Upgrade to ProCall 5 Enterprise from 4.0, 4+
Unified Communications / Computer Telephony ProCall 5 Enterprise Unified Communications-Suite with Audio/Video, CTI, Presence Management, Instant Messaging, Federation, Mac and Mobility for Integration
More informationMULTI - PHASED, STRATEGIC APPROACH ENHANCES COMMUNICATIONS
CASE STUDY HEAVY EQUIPMENT RENTAL COMPANY MULTI - PHASED, STRATEGIC APPROACH ENHANCES COMMUNICATIONS The challenge? Deploy a cost effective, easy-to-use Unified Communications (UC) phone solution that
More informationInfoTrack for Unified Communications
InfoTrack for Unified Communications Impact of Microsoft Lync on the Enterprise Voice Market 2014 June 2014 A T3i Group Market Intelligence Program Focused on Unified Communications Enterprise and SMB
More informationMaking the Move to VoIP: Total Cost of Ownership (TCO) for Small Business
L e a r n i n g C e n t e r S e r i e s Making the Move to VoIP: Total Cost of Ownership (TCO) for Small Business Straight Talk About Costs by John Macario President, Savatar Table of Contents ABSTRACT.............................................1
More informationTop Unified Communications Trends For Midsize Businesses
A Custom Technology Adoption Profile Commissioned By Cisco January 2014 Top Unified Communications Trends For Midsize Businesses 1 Introduction As the corporate landscape becomes increasingly mobile, and
More informationAssessing IP Telephony Total Cost of Ownership
Assessing IP Telephony Total Cost of Ownership By Tim Smith Senior Research Analyst, Nemertes Research Executive Summary Understanding total cost of ownership (TCO) of IP telephony (IPT) and unified communications
More informationIP contact center Executive brief July 2007. Innovation with Internet Protocol contact centers: how IP communications empower business.
IP contact center Executive brief July 2007 Innovation with Internet Protocol contact centers: how IP communications empower business. Page 2 Contents 2 Introduction 3 Traditional call center blues 4 Imagine
More informationVoIP Logic Platform Feature SIP Trunking
VoIP Logic Platform Feature SIP Trunking VoIP Logic Platform: Feature SIP Trunking Feature SIP Trunking is the most versatile and effective of the SIP Trunking platform options for VoIP Logic s Service
More informationUCC Vendor Landscape 2012. Dave Michels Marty Parker Blair Pleasant
UCC Vendor Landscape 2012 Dave Michels Marty Parker Blair Pleasant Best of Breed vs. Suite? Telephony/ Switch* Messaging/ Presence/ Conference/ Collab Mobility SPs/Hosted Other (Partial List) Search **
More information