Norfolk Community Health and Care Sign up to Safety Improvement Year 1 Plan

Save this PDF as:

Size: px
Start display at page:

Download "Norfolk Community Health and Care Sign up to Safety Improvement 2015-18 Year 1 Plan 2015-16"

Transcription

1 Norfolk Community Health and Care Sign up to Safety Improvement Year 1 Plan

2 Our Vision Norfolk Community Health and Care NHS Trust (NCH&C) vision is to improve the quality of people s lives, in their homes and community by providing the best in integrated health and social care. We often sum this up as looking after you locally The principles of the Sign up to Safety Campaign are linked to the organisation's Quality Improvement Strategy 2014/16. The purpose of the Quality Improvement Strategy is to set out the Trust s vision and approach to safety and quality, over the next two years, in order to contribute to the Trust s strategic objectives. It supports NCH&C as a provider of high quality healthcare that is safe, effective, caring, responsive, well-led and above all patient focused. It also describes how the Trust works to sustain consistent compliance with national standards for the NHS as defined by the Care Quality Commission (CQC) and delivers against relevant national quality standards as defined by the National Institute of Health & Clinical Excellence (NICE).

3 Quality Improvement Strategy The key drivers of the Quality Improvement Strategy are: The organisation s Quality Goals Quality Improvement Initiatives ie preventative programme Commissioning for Quality and Innovation (CQuIN) indicators The four harms: Pressure Ulcers Injurious falls Catheter-acquired urinary tract infections (CAUTI) Venous Thrombo-embolism (VTE) These schemes form the basis of our Signup to Safety Pledges which will be monitored by the Quality Leads meeting and provide assurance to the Board via the Quality and Risk Assurance Committee.

4 Sign up to Safety Pledges: 1. NHS England pledge: Putting safety first: Commit to reduce avoidable harm in the by half and make public our locally developed goals and plans. NCH&C Pledge: We will continue to reduce the number of patients who are harmed within our care. 2. NHS England pledge: Continually learning: Make our organisation more resilient to risks, by acting on the feedback from patients and staff and by constantly measuring and monitoring how safe our services are (NHS England). NCH&C Pledge: We will actively learn from our complaints and incidents.

5 Sign up to Safety Pledges 3. NHS England pledge: Being honest: Be transparent with people about our progress to tackle patient safety issues and support staff to be candid with patients and their families if something goes wrong NCH&C Pledge: We will support staff to implement our Duty of Candour policy

6 Sign up to Safety Pledges: 4. NHS England pledge: Collaborating: Take a lead role in supporting local collaborative learning, so that improvements are made across all of the local services that patients use NCH&C Pledge: We will involve patients and service users in service re-design. 5. NHS England pledge: Being supportive: Help our people understand why things go wrong and how to put them right. Give them the time and support to improve and celebrate progress NCH&C Pledge: We will develop a bespoke clinical leadership programme to support our ward managers and services leads.

7 Pledge 1:Putting safety first: We will continue to reduce the number of patients who are harmed in our care How: We will reduce the main cause of harm to patients in NCH&C 1a) We will reduce the harm caused by Grade 3 and 4 Pressure Ulcers by: To review the effectiveness of Waterlow or alternative tool Reviewing staff responsibilities for assessing pressure area care and timing of interventions Reviewing the training package to ensure consistent assessment and treatment of pressure ulcers. Revising the Pressure Ulcer Management policy 1b) We will reduce the harm caused by injurious falls by: Developing the falls reporting and validation process to provide benchmarking figures for year 2 (2016/17). Review the falls RCAs and Datix questions to be able to decide if the falls were avoidable or unavoidable. Review the Falls management procedures and policy.

8 Pledge 2. Continually learning: We will actively learn from our complaints and incidents. How: We will ensure we have a robust process in place to learn from our complaints and incidents to improve the quality of care.

9 Pledge 3: Being Honest We will support our staff to implement the Duty of Candour How: We will ensure that patients (carers/relatives) are aware when things have gone wrong in relation to their care and treatment and provide a explanation and an apology.

10 Pledge 4: Collaborating We will involve patients and service users in service re-design How: We will lead, deliver and formal review specific involvement projects in line with requirements for NCH&C transformation and wider service change, ensuring Complaints and Service re-design are used to identify priority areas. We will develop a patient experience and involvement toolkit for services to use at a local level We will maintain, review and share a patient involvement in service redesign database ensuring good practice models are replicated

11 Pledge 5: Being Supportive We will develop a bespoke care leadership programme to support our ward managers and service leads. How: Following a study with trusts the TDA identified key areas of development for our ward managers and key service leads. We will develop a bespoke training and support package for our staff with a view to developing leadership by 2016.

12

Jill Watts, Group Chief Executive

Jill Watts, Group Chief Executive Group Chief Executive s Statement I am pleased to welcome you to our Quality Accounts 2016. Our 2016 Quality Accounts provide a transparent picture of BMI Healthcare s performance over the period covered

More information

Safety Improvement Plan. Phao Hewitson Head of Clinical Governance

Safety Improvement Plan. Phao Hewitson Head of Clinical Governance Meeting Trust Board Date 29 th January 2015 ENC No 8 Title of Paper Lead Director Author Sign up to Safety Safety Improvement Plan Amir Khan Medical Director Phao Hewitson Head of Clinical Governance PURPOSE

More information

Date: Meeting: Trust Board Public Meeting. 29 October 2014. Title of Paper: Francis 2 Summary Update Report

Date: Meeting: Trust Board Public Meeting. 29 October 2014. Title of Paper: Francis 2 Summary Update Report Meeting: Trust Board Public Meeting Date: 29 October 2014 Title of Paper: Francis 2 Summary Update Report Key Issues: (Actions, Timescales, Costs etc.) The second Francis report (Francis 2), published

More information

Key purpose Strategy Assurance Policy Performance

Key purpose Strategy Assurance Policy Performance Trust Board Meeting: Wednesday 11 March 2015 Title Quality Committee Chairman s Report Status History For Information This is a regular report to the Board Board Lead(s) Mr Geoffrey Salt, Committee Chairman

More information

Group Chief Executive s Statement

Group Chief Executive s Statement Group Chief Executive s Statement I am pleased to welcome you to our Quality Accounts 2016. Our 2016 Quality Accounts provide a transparent picture of BMI Healthcare s performance over the period covered

More information

Francis 2 Report: Recommendations and Gap Analysis June 2013

Francis 2 Report: Recommendations and Gap Analysis June 2013 Francis 2 Report: Recommendations and Gap Analysis June 2013 Introduction The Francis 2 Report lays out a wide range of recommendations which all relevant NHS organisations must review and articulate their

More information

Group Chief Executive s Statement

Group Chief Executive s Statement Group Chief Executive s Statement I am pleased to welcome you to our Quality Accounts 2016. Our 2016 Quality Accounts provide a transparent picture of BMI Healthcare s performance over the period covered

More information

St George s Healthcare NHS Trust: the next decade. Quality Improvement Strategy 2012 2017

St George s Healthcare NHS Trust: the next decade. Quality Improvement Strategy 2012 2017 the next decade Quality Improvement Strategy 2012 2017 November 2012 Contents Contents Introduction Quality Matters 3 Internal drivers for change Our vision, mission and values 5 Our vision for St George

More information

Quality improvement strategy 2015-2020

Quality improvement strategy 2015-2020 Quality improvement strategy 2015-2020 Quality Improvement Strategy Version 2.0 and Issue number Once printed off, this is an uncontrolled document. Please check the intranet for the most up to date copy.

More information

THE STATE OF HEALTH CARE AND ADULT SOCIAL CARE IN ENGLAND 2014/15

THE STATE OF HEALTH CARE AND ADULT SOCIAL CARE IN ENGLAND 2014/15 15 October 2015 THE STATE OF HEALTH CARE AND ADULT SOCIAL CARE IN ENGLAND 2014/15 This briefing summarises today s publication of the Care Quality Commission s annual State of Health and Adult Social Care

More information

Group Chief Executive s Statement

Group Chief Executive s Statement Group Chief Executive s Statement I am pleased to welcome you to our Quality Accounts 2016. Our 2016 Quality Accounts provide a transparent picture of BMI Healthcare s performance over the period covered

More information

Group Chief Executive s Statement

Group Chief Executive s Statement Group Chief Executive s Statement I am pleased to welcome you to our Quality Accounts 2016. Our 2016 Quality Accounts provide a transparent picture of BMI Healthcare s performance over the period covered

More information

NHS Heywood, Middleton and Rochdale Community Health Care

NHS Heywood, Middleton and Rochdale Community Health Care NHS Heywood, Middleton and Rochdale Community Health Care Quality Account 2010-2011 Page 1 of 11 Contents Page Part 1 1.0 Statement from the Managing Director 3 Part 2 2.0 Priorities for Improvement and

More information

Date of Trust Board 29 th January 2014. Title of Report Performance Management Strategy - 2013-2016

Date of Trust Board 29 th January 2014. Title of Report Performance Management Strategy - 2013-2016 ENCLOSURE: P Date of Trust Board 29 th January 2014 Title of Report Performance Management Strategy - 2013-2016 Purpose of Report Abstract To set out the Performance Management Strategy of the Trust in

More information

Delivering in a challenging environment

Delivering in a challenging environment Trust Development Authority Delivering in a challenging environment Refreshed plans for 2015/16 Planning Guidance for NHS Trust Boards December 2014 Delivering in a challenging environment: refreshed plans

More information

Trust Board 8 May 2014

Trust Board 8 May 2014 Trust Board 8 May 2014 Title of the Paper: Quarter 4 (1 st January 2014 31 st March 2014) CLIPS Report Agenda item: 205/17 Author: Jackie Ardley, Interim Chief Nurse Trust Objective: 1) Achieving continuous

More information

Item 6.1a. Clinical Quality Improvement Strategy 2014-2017

Item 6.1a. Clinical Quality Improvement Strategy 2014-2017 Item 6.1a Clinical Quality Improvement Strategy 2014-2017 1 Contents Introduction 3 Embedding the Learning from National Reviews.. 5 Listening to Our Patient and Families. 13 Strategic Objectives and Quality

More information

BOARD OF DIRECTORS PAPER PART 1 COVER SHEET. Meeting Date: 30 May 2012. National NHS Staff Survey report and action plan.

BOARD OF DIRECTORS PAPER PART 1 COVER SHEET. Meeting Date: 30 May 2012. National NHS Staff Survey report and action plan. BOARD OF DIRECTORS PAPER PART 1 COVER SHEET Meeting Date: 30 May 2012 Agenda Item: 1.11 Paper No: F Title: National NHS Staff Survey report and action plan. Purpose: To advise of the main findings of the

More information

Group Chief Executive s Statement

Group Chief Executive s Statement Group Chief Executive s Statement I am pleased to welcome you to our Quality Accounts 2016. Our 2016 Quality Accounts provide a transparent picture of BMI Healthcare s performance over the period covered

More information

EXECUTIVE SUMMARY FRONT SHEET

EXECUTIVE SUMMARY FRONT SHEET EXECUTIVE SUMMARY FRONT SHEET Agenda Item: Meeting: Quality and Safety Forum Date: 09.07.2015 Title: Monthly Board Report- Publication of Nursing and Midwifery Staffing Levels June 2015 Exception Report

More information

PURPOSE OF THE PAPER To provide the committee with an overview of the Director of Nursing portfolio during quarter 1 of 2015-2016

PURPOSE OF THE PAPER To provide the committee with an overview of the Director of Nursing portfolio during quarter 1 of 2015-2016 ENC 10 Meeting Date 30 th July 2015 Title of Paper Lead Director Author Director of Nursing Quarterly Report Kathryn Halford, Director of Nursing Kathryn Halford, Director of Nursing PURPOSE OF THE PAPER

More information

Risk Management Strategy & Implementation Plan 2014 2016

Risk Management Strategy & Implementation Plan 2014 2016 St George s Healthcare NHS Trust: the next decade Risk Management Strategy & Implementation Plan 2014 2016 DRAFT VERSION 6.0 UPDATED 19.11.14 Executive summary We know, from external assurances received

More information

Director of Nursing & Quality. Helen Coleman Associate Director for Nursing Workforce

Director of Nursing & Quality. Helen Coleman Associate Director for Nursing Workforce Reporting to: Trust Board - March 2015 Paper 8 Title Sponsoring Director Author(s) Nursing Revalidation Director of Nursing & Quality Helen Coleman Associate Director for Nursing Workforce Previously considered

More information

Group Chief Executive s Statement

Group Chief Executive s Statement Group Chief Executive s Statement I am pleased to welcome you to our Quality Accounts 2016. Our 2016 Quality Accounts provide a transparent picture of BMI Healthcare s performance over the period covered

More information

NHS Constitution. Access to health services:

NHS Constitution. Access to health services: NHS Constitution Patients and the public your rights and NHS pledges to you Everyone who uses the NHS should understand what legal rights they have. For this reason, important legal rights are summarised

More information

RISK MANAGEMENT STRATEGY 2014-17

RISK MANAGEMENT STRATEGY 2014-17 RISK MANAGEMENT STRATEGY 2014-17 DOCUMENT NO: Lead author/initiator(s): Contact email address: Developed by: Approved by: DN128 Head of Quality Performance Julia.sirett@ccs.nhs.uk Quality Performance Team

More information

Patient Safety in Primary Care: patient involvement & the Duty of Candour

Patient Safety in Primary Care: patient involvement & the Duty of Candour Patient Safety in Primary Care: patient involvement & the Duty of Candour Manchester PSTRC July 2015 Peter Walsh WHAT IS AvMA? The independent UK charity for patient safety and justice Provides advice

More information

Council Meeting, 26/27 March 2014

Council Meeting, 26/27 March 2014 Council Meeting, 26/27 March 2014 HCPC response to the Final Report of A Review of the NHS Hospitals Complaint System Putting Patients Back in the Picture by Right Honourable Ann Clwyd MP and Professor

More information

Statutory duty of candour with criminal sanctions Briefing paper on existing accountability mechanisms

Statutory duty of candour with criminal sanctions Briefing paper on existing accountability mechanisms Statutory duty of candour with criminal sanctions Briefing paper on existing accountability mechanisms Background In calling for the culture of the NHS to become more open and honest, Robert Francis QC,

More information

In this section. Welcome to 2 gether NHS Foundation Trust s Quality Report for 2012/13.

In this section. Welcome to 2 gether NHS Foundation Trust s Quality Report for 2012/13. Welcome to gether NHS Foundation Trust s Quality Report for 01/13. The purpose of a Quality Report is to ensure Trust Boards focus on quality improvement as a core function of the organisation. In this

More information

This Report is provided for: Decision Endorsement Assurance Information

This Report is provided for: Decision Endorsement Assurance Information Agenda item 12 Enclosure PAPER G Report to: Author: Presented by: SUBJECT: Trust Board 24 November 2014 John McIlveen, Trust Secretary John McIlveen, Trust Secretary Well-Led Framework for Governance reviews

More information

Developing the workforce to support children and adults with learning disabilities described as challenging

Developing the workforce to support children and adults with learning disabilities described as challenging Developing the workforce to support children and adults with learning disabilities described as challenging Professor Lisa Bayliss- Pratt Director of Nursing- Health Education England Health Education

More information

Board of Directors Meeting in Public: 15 May 2014

Board of Directors Meeting in Public: 15 May 2014 Item No: 15 Board of Directors Meeting in Public: 15 May 2014 Report Title: Talent Management Executive/NED Lead: Director of HR and OD Report author(s) Sarah Shirtcliff and Rachel Jackson Approval Discussion

More information

Consultancy spending controls: Initial Guidance to NHS Trusts

Consultancy spending controls: Initial Guidance to NHS Trusts Consultancy spending controls: Initial Guidance to NHS Trusts 1. Summary 1.1 The NHS Trust Development Authority (NHS TDA), Monitor and NHS England (NHSE) are jointly implementing a controls process over

More information

Delivering High Quality Compassionate Care

Delivering High Quality Compassionate Care Strategy 2015-17 Nursing Delivering High Quality Compassionate Care 1 Foreword Lincolnshire Partnership NHS Foundation Trust (LPFT) is the main provider of NHS mental health and wellbeing services in Lincolnshire,

More information

Business Plan 2016-17. Get, keep and develop a quality workforce. Leadership. A capable, well-led and caring workforce

Business Plan 2016-17. Get, keep and develop a quality workforce. Leadership. A capable, well-led and caring workforce Leadership Capability A capable, well-led and caring workforce valued by people who need care and support. Recruitment and Retention Business Plan 2016-17 Get, keep and develop a quality workforce Context

More information

Communication and Engagement Strategy 2014 2017. Final Version 30 th June 2014

Communication and Engagement Strategy 2014 2017. Final Version 30 th June 2014 Communication and Engagement Strategy 2014 2017 Final Version 30 th June 2014 Contents Introduction 4 Strategic Objectives and Role of Communications 6 Communications now and by 2017 7 Communications and

More information

Does having an actual level below 100% mean a ward is unsafe?

Does having an actual level below 100% mean a ward is unsafe? NURSE AND MIDWIFERY STAFFING LEVELS FREQUENTLY ASKED QUESTIONS Does having an actual level below 100% mean a ward is unsafe? No. We would expect the actual staffing level to be close to the planned level

More information

Group Chief Executive s Statement

Group Chief Executive s Statement Group Chief Executive s Statement I am pleased to welcome you to our Quality Accounts 2016. Our 2016 Quality Accounts provide a transparent picture of BMI Healthcare s performance over the period covered

More information

SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST EXECUTIVE SUMMARY REPORT TO THE HEALTHCARE GOVERNANCE COMMITTEE HELD ON 16 MAY 2011

SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST EXECUTIVE SUMMARY REPORT TO THE HEALTHCARE GOVERNANCE COMMITTEE HELD ON 16 MAY 2011 SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST E3 EXECUTIVE SUMMARY REPORT TO THE HEALTHCARE GOVERNANCE COMMITTEE HELD ON 16 MAY 2011 Subject Supporting TEG Member Author Status 1 Report on Customer

More information

How to complete the provider information return (PIR):

How to complete the provider information return (PIR): How to complete the provider information return (PIR): Community services April 2015 CONTENTS Purpose... 1 Completing the return... 2 Information about the service and the person completing the PIR...

More information

Information: To Share or not to Share. Government Response to the Caldicott Review

Information: To Share or not to Share. Government Response to the Caldicott Review Information: To Share or not to Share Government Response to the Caldicott Review September 2013 You may re-use the text of this document (not including logos) free of charge in any format or medium, under

More information

COMMUNICATION AND ENGAGEMENT STRATEGY 2013-2015

COMMUNICATION AND ENGAGEMENT STRATEGY 2013-2015 COMMUNICATION AND ENGAGEMENT STRATEGY 2013-2015 NWAS Communication and Engagement Strategy 2013-2015 Page: 1 Of 16 Recommended by Executive Management Team Communities Committee Approved by Board of Directors

More information

Human Resources Report 2014 and People Strategy

Human Resources Report 2014 and People Strategy 24 February 2015 Council 5 To consider Human Resources Report 2014 and People Strategy Issue 1 The annual report on Human Resources issues and a proposed People Strategy. Recommendations 2 Council is asked

More information

Commissioning effective anticoagulation services for the future

Commissioning effective anticoagulation services for the future anticoagulation ( ) UK Commissioning effective anticoagulation services for the future A resource pack for commissioners The development of this commissioning toolkit was supported by Bayer HealthCare.

More information

Summary of findings. The five questions we ask about hospitals and what we found. We always ask the following five questions of services.

Summary of findings. The five questions we ask about hospitals and what we found. We always ask the following five questions of services. Barts Health NHS Trust Mile End Hospital Quality report Bancroft Road London E1 4DG Telephone: 020 8880 6493 www.bartshealth.nhs.uk Date of inspection visit: 7 November 2013 Date of publication: January

More information

NHS Complaints Handling: Briefing Note. The standard NHS complaints procedure can be used for most complaints about NHS services.

NHS Complaints Handling: Briefing Note. The standard NHS complaints procedure can be used for most complaints about NHS services. APPENDIX 1 NHS Complaints Handling: Briefing Note NHS Complaints Procedure The standard NHS complaints procedure can be used for most complaints about NHS services. The legislation governing the NHS complaints

More information

Appendix 1: Performance Management Guidance

Appendix 1: Performance Management Guidance Appendix 1: Performance Management Guidance The approach to Performance Management as outlined in the Strategy is to be rolled out principally by Heads of Service as part of mainstream service management.

More information

NHS Constitution The NHS belongs to the people. This Constitution principles values rights pledges responsibilities

NHS Constitution The NHS belongs to the people. This Constitution principles values rights pledges responsibilities for England 21 January 2009 2 NHS Constitution The NHS belongs to the people. It is there to improve our health and well-being, supporting us to keep mentally and physically well, to get better when we

More information

Report to: Public Trust Board Agenda item: 11 Date of Meeting: 18 December 2013

Report to: Public Trust Board Agenda item: 11 Date of Meeting: 18 December 2013 Report to: Public Trust Board Agenda item: 11 Date of Meeting: 18 December 2013 Title of Report: Status: Board Sponsor: Authors: Appendices Complaints Report For Approval Helen Blanchard, Director of Nursing

More information

Committee proposed that these changes should in future be reported direct to Board in the regular Media and Membership Report.

Committee proposed that these changes should in future be reported direct to Board in the regular Media and Membership Report. BOARD COMMITTEE SUMMARY SHEET NAME OF COMMITTEE: Governance Committee DATE OF COMMITTEE MEETING: 14 February 2014 KEY POINTS TO DRAW TO THE BOARD S ATTENTION WEBSITE AND INTRANET UPDATE a) Website The

More information

Review of concerns and complaints handling within NHS Wales submission from the General Pharmaceutical Council

Review of concerns and complaints handling within NHS Wales submission from the General Pharmaceutical Council Review of concerns and complaints handling within NHS Wales submission from the General Pharmaceutical Council Executive summary 1. The General Pharmaceutical Council (GPhC) is the regulator for pharmacists,

More information

Open and Honest Care in your Local Hospital

Open and Honest Care in your Local Hospital Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement Programme aims to support organisations to become more transparent and consistent in publishing safety, experience

More information

Policies, Procedures, Guidelines and Protocols

Policies, Procedures, Guidelines and Protocols Policies, Procedures, Guidelines and Protocols Document Details Title Complaints and Compliments Policy Trust Ref No 1353-29025 Local Ref (optional) N/A Main points the document This policy and procedure

More information

Quality & Safety Committee Date: 25 th June 2015

Quality & Safety Committee Date: 25 th June 2015 SUMMARY REPORT ABM University Health Board Quality & Safety Committee Date: 25 th June 2015 Agenda item: 3.10 Subject Health Acquired Pressure Ulcer Reporting Prepared by Approved & Presented by Purpose

More information

Clinical Governance and Workforce Committee Summary Report

Clinical Governance and Workforce Committee Summary Report Committee: Trust Board Meeting Date: 25 June 2015 This paper is for: Assurance and Information Title: Clinical Governance and Workforce Committee Summary Report Purpose: The purpose of this report is to

More information

Associate Director, Performance and Planning (8d)

Associate Director, Performance and Planning (8d) Job title Accountable to Reports to Job summary Associate Director, Performance and Planning (8d) Director of Operations and Planning Director of Operations and Planning To implement a Trust-wide strategy

More information

RISK MANAGEMENT STRATEGY and FRAMEWORK. Including risk assessment, risk register, risk management process, risk committee and risk awareness training

RISK MANAGEMENT STRATEGY and FRAMEWORK. Including risk assessment, risk register, risk management process, risk committee and risk awareness training RISK MANAGEMENT STRATEGY and FRAMEWORK Including risk assessment, risk register, risk management process, risk committee and risk awareness training Document Reference: Document Owner: Accountable Committee:

More information

The National Continence Care Awards

The National Continence Care Awards of 13 April 2016, by MP and Madeleine Moon MP INFORMATION PACK AND ENTRY FORM What are National Continence Care Awards? The Expert Group on Lower Urinary Tract Symptoms (LUTS) is delighted to once again

More information

NHS outcomes framework and CCG outcomes indicators: Data availability table

NHS outcomes framework and CCG outcomes indicators: Data availability table NHS outcomes framework and CCG outcomes indicators: Data availability table December 2012 NHS OF objectives Preventing people from dying prematurely DOMAIN 1: preventing people from dying prematurely Potential

More information

Lessons Learned paper Q1 and Q2 2014/15

Lessons Learned paper Q1 and Q2 2014/15 MEETING TITLE Trust Board Meeting in Public TITLE of PAPER STRATEGIC OBJECTIVE PURPOSE OF THE PAPER Bi-Annual Significant Events & Lessons Learned paper Q1 and Q2 2014/15 MEETING DATE 26/01/2015 PAPER

More information

Service Specification Template Department of Health, updated June 2015

Service Specification Template Department of Health, updated June 2015 Service Specification Template Department of Health, updated June 2015 Service Specification No. : 2 Service: Commissioner Lead: Provider Lead: Period: Anti-coagulation monitoring Date of Review: 31 st

More information

NHS North West Transparency Project

NHS North West Transparency Project NHS rth West Transparency Project Reduction of Pressure Ulcers and Falls - How have we been doing? Patient and Staff Experience- What have they been saying? Liverpool Heart and Chest Hospital is one of

More information

4 CM/03/15/04 Chief Executive s report to the Board

4 CM/03/15/04 Chief Executive s report to the Board MEETING PUBLIC BOARD MEETING Date 25 March 2015 Agenda item Paper Number Item title Author Sponsor 4 CM/03/15/04 Chief Executive s report to the Board Naomi Paterson Chief Executive PURPOSE OF PAPER: This

More information

Patient Safety. Annual Continuing Education Modules. Contents

Patient Safety. Annual Continuing Education Modules. Contents Annual Continuing Education Modules Patient Safety This self-directed learning module contains information you are expected to know to protect yourself, our patients, and our guests. Target Audience: Contents

More information

Introduction Page 4. Step 1: Build a safety culture Page 6-7. Step 2: Lead and support your staff Page 8-9

Introduction Page 4. Step 1: Build a safety culture Page 6-7. Step 2: Lead and support your staff Page 8-9 S U M M A R Y The NPSA gratefully acknowledges the following for their contribution and advice: Dr Liz Fellow-Smith, Ian Kent, Sue Spurlocke and Sue Jeffers, West London Advisory Group Malcolm Rae, Joint

More information

Consultancy spending approval process: Initial guidance to NHS foundation trusts

Consultancy spending approval process: Initial guidance to NHS foundation trusts Annex One Consultancy spending approval process: Initial guidance to NHS foundation trusts Summary 1. Monitor, the NHS Trust Development Authority (TDA) and NHS England are jointly implementing an approval

More information

Care Quality Commission 2014 Published December 2014 This publication may be reproduced in whole or in part in any format or medium for

Care Quality Commission 2014 Published December 2014 This publication may be reproduced in whole or in part in any format or medium for COMPLAINTS Care Quality Commission 2014 Published December 2014 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced

More information

NHS Dorset Clinical Commissioning Group Being Open Policy (Duty of Candour)

NHS Dorset Clinical Commissioning Group Being Open Policy (Duty of Candour) NHS Dorset Clinical Commissioning Group Being Open Policy (Duty of Candour) Supporting people in Dorset to lead healthier lives N:\Quality & Professional Practice\Department\PATIENT SAFETY\Policies and

More information

MINUTES OF A MEETING OF THE TAMESIDE HOSPITAL NHS FOUNDATION TRUST BOARD 28 April 2011

MINUTES OF A MEETING OF THE TAMESIDE HOSPITAL NHS FOUNDATION TRUST BOARD 28 April 2011 MINUTES OF A MEETING OF THE TAMESIDE HOSPITAL NHS FOUNDATION TRUST BOARD 28 April 2011 Present Mr T Presswood Mrs C Green Mr P Dylak Mr A Anderson Mr T Ward Miss K Brown Mrs D Bates Dr T Mahmood Mr A Griffiths

More information

Patient safety and nutrition and hydration in the elderly

Patient safety and nutrition and hydration in the elderly Patient safety and nutrition and hydration in the elderly Caroline Lecko May 2013 2013 The Health Foundation The scale of the problem The scale of avoidable harm associated with the provision of nutrition

More information

Data Quality Rating BAF Ref Impact on BAF Risk Rating

Data Quality Rating BAF Ref Impact on BAF Risk Rating Board of Directors (Public) Item 6.4 Subject: Annual Review of Complaints Process Date of meeting: 28 th April, 2015 Prepared by: Lisa Gurrell Patient and family support Manager Presented by: Sue Pemberton

More information

NHS Quality Accounts. Auditor guidance 2014-15

NHS Quality Accounts. Auditor guidance 2014-15 NHS Quality Accounts Auditor guidance 2014-15 Contents Introduction... 3 Background... 3 Requirements for NHS trusts... 3 Summary approach for auditors... 4 Limited Assurance Report... 7 Purpose... 7 Compliance

More information

APPENDIX ONE: SUMMARY TABLE OF SURVEY FINDINGS AND ACTIONS TAKEN ANNUAL PATIENT AND PUBLIC SURVEY 2013: SUMMARY OF KEY FINDINGS

APPENDIX ONE: SUMMARY TABLE OF SURVEY FINDINGS AND ACTIONS TAKEN ANNUAL PATIENT AND PUBLIC SURVEY 2013: SUMMARY OF KEY FINDINGS APPENDIX ONE: SUMMARY TABLE OF SURVEY FINDINGS AND ACTIONS TAKEN ANNUAL PATIENT AND PUBLIC SURVEY 2013: SUMMARY OF KEY FINDINGS Topic Finding Action taken/planned Awareness of the GDC Unprompted awareness

More information

In certain circumstances it should be a criminal offence to breach these duties or obstruct another from performing them.

In certain circumstances it should be a criminal offence to breach these duties or obstruct another from performing them. How can professional regulation encourage healthcare professionals and social workers to be more candid when care goes wrong? Professional Standards Authority Consultation Report compiled by Joe Godden,

More information

2013/14 NHS Standard Contract Technical Contract Guidance

2013/14 NHS Standard Contract Technical Contract Guidance 2013/14 NHS Standard Contract Technical Contract Guidance 1 2013/14 NHS Standard Contract Technical Contract Guidance First published: 4 February 2013 Prepared by the NHS Standard Contracts Team on behalf

More information

LEICESTER, LEICESTERSHIRE AND RUTLAND PCT CLUSTER BOARD MEETING. Front Sheet. PCT Cluster Board. Lisa March, Head of Quality

LEICESTER, LEICESTERSHIRE AND RUTLAND PCT CLUSTER BOARD MEETING. Front Sheet. PCT Cluster Board. Lisa March, Head of Quality Paper K LLR PCT Cluster Board meeting 13 September 2012 LEICESTER, LEICESTERSHIRE AND RUTLAND PCT CLUSTER BOARD MEETING Front Sheet Title of the report: Report to: Section: Pressure Ulcer Ambition Progress

More information

New v1.0 Date: November 2015 Sarah Hankey - Risk & Claims Manager. Liz Lockett - Associate Director of Quality & Risk

New v1.0 Date: November 2015 Sarah Hankey - Risk & Claims Manager. Liz Lockett - Associate Director of Quality & Risk Corporate Incident Reporting: Standard Operating Procedure Document Control Summary Status: Version: Author/Title: Owner/Title: Approved by: Ratified: Related Trust Strategy and/or Strategic Aims Implementation

More information

Touch-free Life Care (TLC) A NEW outlook on Care Management

Touch-free Life Care (TLC) A NEW outlook on Care Management Touch-free Life Care (TLC) A NEW outlook on Care Management Pressure Ulcers and Falls Pressure Ulcers and Falls are targets for immediate cost savings around the world: Facts on Pressure Ulcers: Facts

More information

Leadership and Management Standards for Medical Professionals

Leadership and Management Standards for Medical Professionals Leadership and Management Standards for Medical Professionals Why we need the standards The definition of the standards of medical leadership and management is long overdue, given the correlation between

More information

NHS Safety Thermometer. Measuring harm at the point of care

NHS Safety Thermometer. Measuring harm at the point of care NHS Safety Thermometer Measuring harm at the point of care It may seem a strange principle to enunciate as the very first requirement in a hospital that it should do the sick no harm Hospitals are only

More information

Action Plan to Improve 2015/16 Staff Survey Results

Action Plan to Improve 2015/16 Staff Survey Results TB 076/15 Meeting title Report title Trust Board Action Plan to Improve 2015/16 Staff Survey Results Meeting date 26 June 2015 Lead director Report author FOI status Report summary Purpose Recommendation

More information

Safeguarding life, property and the environment

Safeguarding life, property and the environment DNV Healthcare Safeguarding life, property and the environment DNV Healthcare Contact us More information about our organisation and the services we offer can be found at our website dnv.com/healthcare

More information

Open and Honest Care in your Local Hospital

Open and Honest Care in your Local Hospital Open and Honest Care in your Local Hospital The Open and Honest Care: Driving Improvement Programme aims to support organisations to become more transparent and consistent in publishing safety, experience

More information

Equal Partners Strategy Summary

Equal Partners Strategy Summary Equal Partners Strategy Summary Informing Consulting Listening Involving Empowering For further information please contact: Sue Eato, Associate Director of Service User and Carer Involvement sue.eato@covwarkpt.nhs.uk

More information

Hospital Information. Facility Name: Primary HEN Contact: Quality Lead: Infection Preventionist: HEN 2.0 Survey Questions

Hospital Information. Facility Name: Primary HEN Contact: Quality Lead: Infection Preventionist: HEN 2.0 Survey Questions Hospital Information Facility : Quality Lead: Infection Preventionist: Email Email Email HEN 2.0 Survey Questions Patient and Family Engagement 1) Prior to scheduled admission, hospital staff provides

More information

4 CM/11/14/04 Chief Executive s report to the Board

4 CM/11/14/04 Chief Executive s report to the Board Meeting PUBLIC BOARD MEETING Date 19 November 2014 Agenda item Paper Number Item title Sponsor Author 4 CM/11/14/04 Chief Executive s report to the Board Chief Executive Naomi Paterson PURPOSE OF PAPER:

More information

Equity and excellence: liberating the NHS. Coalition government s health white paper - published 12 July 2010

Equity and excellence: liberating the NHS. Coalition government s health white paper - published 12 July 2010 Equity and excellence: liberating the NHS Coalition government s health white paper - published 12 July 2010 VSS policy briefing: July 2010 CONTENTS INTRODUCTION... 3 THE GOVERNMENT S VISION FOR THE NHS

More information

Putting Patients First Bringing you the latest news about quality and improvement from across the Trust

Putting Patients First Bringing you the latest news about quality and improvement from across the Trust Bringing you the latest news about quality and improvement from across the Trust Issue 19: April 2014 Providing high quality, safe services The Trust s Maternity service has just received national recognition

More information

WEST LEICESTERSHIRE CLINICAL COMMISSIONING GROUP BOARD MEETING. 09 June 2015. Managing Director s Communication. Standing Agenda Items

WEST LEICESTERSHIRE CLINICAL COMMISSIONING GROUP BOARD MEETING. 09 June 2015. Managing Director s Communication. Standing Agenda Items WEST LEICESTERSHIRE CLINICAL COMMISSIONING GROUP BOARD MEETING PAPER B 09 June 2015 Title of the report: Section: Report by: Presented by: Managing Director s Communication Standing Agenda Items Toby Sanders,

More information

Risk Management and Patient Safety Evolution and Progress

Risk Management and Patient Safety Evolution and Progress Risk Management and Patient Safety Evolution and Progress Madrid February 2005 Charles Vincent Professor of Clinical Safety Research Department of Surgical Oncology & Technology Imperial College London

More information

Improving the Performance of Doctors. Complaints Investigations and Remediation

Improving the Performance of Doctors. Complaints Investigations and Remediation Improving the Performance of Doctors Complaints Investigations and Remediation SHARING INFORMATION WITH PATIENTS AND CARERS HAPIA GOOD PRACTICE GUIDE 2014 HEALTHWATCH AND PUBLIC INVOLVEMENT ASSOCIATION

More information

PALS & Complaints Annual Report 2013 2014

PALS & Complaints Annual Report 2013 2014 PALS & Complaints Annual Report 2013 2014 This report provides a summary of patient complaints received in 2013/14. It includes details of numbers of complaints received during the year, performance in

More information

HEALTH AND SOCIAL CARE BILL 2011. Joint Briefing for the House of Lords Committee

HEALTH AND SOCIAL CARE BILL 2011. Joint Briefing for the House of Lords Committee HEALTH AND SOCIAL CARE BILL 2011 Joint Briefing for the House of Lords Committee A Statutory Duty of Candour for the NHS (Duty to ensure transparency) Aim: Establish a Duty of Candour so that any provider

More information

NHS Constitution Patient & Public Quarter 4 report 2011/12

NHS Constitution Patient & Public Quarter 4 report 2011/12 NHS Constitution Patient & Public Quarter 4 report 2011/12 1 Executive Summary The NHS Constitution was first published on 21 st January 2009. One of the primary aims of the Constitution is to set out

More information

No-Fault Compensation for injury resulting from medical treatment: Consultation Questions

No-Fault Compensation for injury resulting from medical treatment: Consultation Questions No-Fault Compensation for injury resulting from medical treatment: Consultation Questions 1. The research team supporting the review reported (Farrell et al, 2010 19 ) that previous research suggests that

More information

Being Open Policy P033. Version Date Revision Description Editor Status

Being Open Policy P033. Version Date Revision Description Editor Status Document Information Board Library Reference Document Author Assured By Review Cycle P033 Head of Risk & Compliance Quality & Healthcare Governance 3 Years Note: This document is electronically controlled.

More information

SOMERSET PARTNERSHIP NHS FOUNDATION TRUST RECORDS MANAGEMENT STRATEGY. Report to the Trust Board 22 September 2015. Information Governance Manager

SOMERSET PARTNERSHIP NHS FOUNDATION TRUST RECORDS MANAGEMENT STRATEGY. Report to the Trust Board 22 September 2015. Information Governance Manager SOMERSET PARTNERSHIP NHS FOUNDATION TRUST RECORDS MANAGEMENT STRATEGY Report to the Trust Board 22 September 2015 Sponsoring Director: Author: Purpose of the report: Key Issues and Recommendations: Director

More information

Comprehensive rehabilitation case management and return to work solution providers

Comprehensive rehabilitation case management and return to work solution providers Comprehensive rehabilitation case management and return to work solution providers Formed in 2007 Staff and company aligned to the personal injury claims process Winner of Rehabilitation First Awards 2007,

More information

Date: 26 th February 2015. Approval ( ) Discussion ( ) Assurance ( )

Date: 26 th February 2015. Approval ( ) Discussion ( ) Assurance ( ) TRUST BOARD IN PUBLIC REPORT TITLE: EXECUTIVE SPONSOR: REPORT AUTHOR (s): REPORT DISCUSSED PREVIOUSLY: (name of sub-committee/group & date) Action Required: Date: 26 th February 2015 Agenda Item: 1.6 CHIEF

More information