Cerebral Palsy Disability Services and Project Management

Transcription

1 ROLE DESCRIPTION Role: Reports to: Project Manager Client Management System Chief Information Officer Role Family: Management Level: 4 Organisational Context: Cerebral Palsy Alliance (CPA) is one of the largest non-government providers of disability services in NSW, providing a range of services to people with cerebral palsy and other disabilities. These include accommodation, therapy, technology, employment, community access and support. Services currently operate in a highly decentralised model through 70 separate outlets. CPA s corporate offices are based at Allambie Heights. Their primary function is to provide the organisation with the necessary resources and support that will assist all operational areas to achieve CPA s overall mission and strategic direction. Purpose, Nature and Scope of the Role: Cerebral Palsy Alliance (CPA) have chosen to implement Salesforce as their new CRM or Client Relationship Management System (CMS), and require a highly accomplished Project Manager to lead the implementation. The organisation-wide adoption of Salesforce as a Client Management System is critical to the ongoing success and growth of CPA. The CMS Project Manager is responsible for the management and successful completion of the project. They will oversee and have accountability for all aspects of the project. They will rely on their extensive experience to effectively plan and monitor project progress, leading the project team to deliver project outcomes and managing internal and external stakeholder relationships to maximise engagement. They will lead the training, implementation and change management activities to drive high and quick adoption of the CMS amongst employees, with the aim to create value and realise project benefits. Knowledge, Skills, Experience and Values Essential: Demonstrated experience in implementing major projects Strong leadership skills to lead project resources effectively Influential communicator with strong stakeholder management skills Demonstrated Change Management expertise Demonstrated ability to deliver projects on time, within scope and on budget using project management techniques and tools, including the following: o Develop and maintain a detailed project schedule to monitor progress o Manage changes to project scope, schedule and costs using appropriate change control techniques o Proactively manage project risks and issues

2 o o o o Measure and report on project performance Manage project team resourcing availability and allocation Effectively manage relationships with internal and external stakeholders Create and maintain project documentation Excellent interpersonal, oral and written communication skills Client-centric approach with a passion to create value for both internal and external clients Experience facilitating workshops and ability to demonstrate consensus building skills Ability to learn quickly, work independently and think creatively Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies A relevant degree and at least 5 years project management experience Desirable: Experience implementing ICT or systems projects Knowledge of Salesforce or similar CRM systems Formal project management qualifications (PMBoK / PRINCE2) Ability to operate within an Agile framework NFP experience Organisational Relationships and Staff Establishment: The role reports to the Chief Information Officer, who in turn reports to the Chief Operations Officer. Core Competencies of the Role: Organisational Knowledge Leadership/Teamwork Interpersonal Skills/Communication Problem Solving/Decision Making Legislation/Standards/Practice Service Delivery Professional Learning & Development: Cerebral Palsy Alliance has a strong commitment to providing our employees with evidence based, responsive professional development which includes the delivery of nationally accredited courses through its Registered Training Organisation. It is compulsory for all new employees to complete Cerebral Palsy Alliance s Orientation and Induction Program in accordance with the current Training Alliance Learning Calendar. For further information please visit: It is each employee s responsibility to also ensure that learning and development, as outlined in the Annual Performance Appraisal, including knowledge of current Cerebral Palsy Alliance policies and procedures, is maintained. Interpersonal Relationships: Internal: Project team IT Team CPA Senior Executive

3 Managers from across CPA Employees from across CPA External: Salesforce project team IT System Software Vendors Database Application Vendors Position Dimensions: Staffing: Direct Reports: Project team Indirect Reports: Salesforce consultants Budget: as per the Project budget

4 Accountabilities Core competencies Competency Descriptors Performance Outcomes Organisational Knowledge Has a thorough working knowledge of the mission and Able to describe and demonstrate the application of the mission values of The Cerebral Palsy Alliance. and values of Cerebral Palsy Alliance in both the site services Has a thorough working knowledge of Cerebral Palsy Alliance s Key Result Areas and strategies. Has a thorough working knowledge of sector, state, national and international issues that impact on services. Has thorough working knowledge and application of Cerebral Palsy Alliance policies and procedures context and that of the broader organisation Has a clear understanding of the links between and across all departments and divisions at Cerebral Palsy Alliance Understands how own job role contributes to achievement of the strategic plan Able to provide leadership and mentoring Identifies and promotes positive working relationships with key internal/external partners Operates from code of conduct in line with policies and procedures Leadership/ Teamwork Provides leadership in a complex environment or across multiple programs. Actively participates in relevant management team and supports peers and contributes to team goals. Assists senior management with projects. Provides management & leadership and support to the project Meets responsibilities and deadlines as agreed with Manager/Senior Staff Demonstrates respect and accountability throughout work Respects others techniques, opinions and differences Maintains reporting and accountability procedures Recognises, develops and utilises the skills of other team members. Interpersonal Skills/ Communication Is aware of, and maintains appropriate communication channels with all key staff, clients/families and stakeholders both within and outside Cerebral Palsy Alliance. Builds on established networks, both internally and externally. Able to negotiate effectively on a wide range of issues. Positively identifies commonalities and differences and reconciles conflicting priorities and objectives. Takes responsibility for the timely provision of advice and assistance. Communicates in an approachable and non-assumptive manner Recognises the impact of cultural diversity on teamwork and adjusts work practices accordingly Respects that other professionals approaches may differ Uses core values to resolve conflict and enhance teamwork Assumes responsibility for monitoring personal impact on team dynamics and is able to modulate Acts as a positive role-model, for excellence in practice and good communication Identifies the best means of communication available when working with team members Relates well to clients, staff, service partners and commercial customers.

5 Core competencies Competency Descriptors Performance Outcomes Problem Solving / Decision Making/ Research Identifies operational and/or strategic issues that impact widely across the organisation. Presents operational issues to Manager for discussion identifying impacts for the project and possible solutions Uses advanced professional/technical practices to identify Adopts a solution focussed approach to management and professional behaviour and resolve problems. Is identified and utilised as a resource by internal and external colleagues Develops and implements strategic solutions. Provides feedback/recommendations on project developments in collaboration with Manager Evaluates alternatives and provides appropriate Responsible for monitoring quality systems in conjunction with the reports/recommendations Manager. Legislation / Standards/ Practice Maintains a detailed working knowledge of all standards and relevant government legislation Ensures the management and alignment of changes in practice or standards. Demonstrates working knowledge of DSS & DSA and provides services that reflects these standards Freely shares and disseminates information so as to contribute to culture of organisational teamwork Monitors and reviews work practices and environment in line with WHS policies and guidelines Qualifications/ Experience Preferred degree in relevant discipline OR Frontline Management Cert IV, plus seven (7) years experience in the related discipline. Demonstrates leaderships skills Excellent communication skills Demonstrates ongoing professional development Service Delivery Management Has a sound working knowledge of the range of services offered within the organisation and those offered by the general and specialist communities. Provides expert advice and support to others on a range of areas within disability. Has strong working relationships with others and works to extend these links to ensure successful outcomes for the project Assists project manager with the evaluation of the project and prepares reports as required. Involved in the planning and development of the project. Supports the philosophy of family/client centred practice Monitors and reviews service delivery models in relation to client base Is identified as a resource on the needs of colleagues, clients and families Guides others towards necessary internal and external service partners as necessary Engages with internal customers keeping them informed of project developments Is identified as a resource on the CPA LifePoints service provision, both internally and externally Review and contribute to project reports with Manager Leads in the evaluation, planning and development of the project Meet project deadlines

6 STATEMENT OF DUTIES People and Culture does not require a Statement of Duties. However, where duties vary amongst employees with the same (or generic) role description, the manager may choose to attach a detailed statement of duties to the role description.