The Guide. Business Broadband from BT. bt.com

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1 Business Broadband from BT The Guide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. See for full terms and conditions for all featured products. Nothing in this publication forms any part of any contract. Prices exclude VAT. All information correct at time of printing (June 2004). British Telecommunications plc Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No Printed on paper which meets international environmental standards. bt.com PHME 45992

2 Contents What can BT Business Broadband do for your business? 1-2 The benefits for your business. 3-6 Why Business Broadband from BT? 7-14 Your questions answered Broadband jargon explained

3 What can BT Business Broadband do for your business? With BT, broadband is more than just a fast, always-on Internet connection. It s a powerful business tool that could not only save you time and money, but actually helps drive growth by enabling new ways of working: Network your office s PCs to share data, files and peripherals. Manage your suppliers, partners and customers more efficiently. Create a new marketing and sales channel. Many companies are switching to broadband every week. And with the added benefits of BT s application packages, it s no wonder that BT Business Broadband is the choice for over 220,000 businesses. Always-on. Always ready. Always-on means you have instant access to the Internet because you re always connected. There s limited waiting, so your employees can send and download files quickly ensuring your company operates more productively. What Business Broadband from BT offers at a glance: Up to 40x faster than standard dial-up connection. Always-on eliminating dial-up delays. Download large files and high-resolution pictures quickly and clearly. Works with your existing phone line. Easy installation. Range of speeds and add on applications to suit your business. It saves us so much time and time is the rarest of all resources. Everything else can be manipulated in some way but time is finite. Broadband allows us to turn around projects quickly, and staff can work more efficiently. The result is that we ve been able to reduce working hours to a four-day week. Russell Henderson, 55 Degrees Normal phone call charges and line rentals apply. *BT Business Broadband is subject to availability and survey. Minimum 12 month term. Standard PSTN Line and minimum computer specification required. Terms and conditions apply. See for details. With broadband it is also possible to use the Internet, and the phone all at the same time saving more time for your business. We have to shift large quantities of data back and forth, and that wouldn t have been possible if we hadn t had broadband. For connection* call BT on Freefone Paul Flanagan, Cybernetic Productions 1 2

4 The benefits for your business. Although always-on access, high-speed delivery and the ability to send and download large data files are all key benefits of broadband, there are other significant business advantages too. Short-term and long-term savings. A fixed rate charge means companies like yours can have Internet and access whenever they want, which could mean huge cost savings. You can connect up to 20 computers with one line so there s no need to pay for multiple phone or data lines. Added productivity. In business, time is money. Business Broadband from BT can help to reduce the time your employees spend searching for information and transferring data files. Send and receive large files much more quickly than standard dial-up. Always-on Internet and voice calls on one line. Download and upload even complex multimedia files, fast. Respond to customers and suppliers immediately, with always-on . *Depending upon the number of lines used and frequency of use. Normal phone call charges and line rentals apply. Broadband makes life easier and a lot more convenient for our staff. I simply couldn t imagine life without it. Richard Brucciani, Pal International Ltd Budget more effectively in advance, as fixed rate helps avoid surprise bills at the end of the quarter. Save money on couriers and employee time, as rather than physically transporting documents they can be sent via instead. Our clients are all over the country broadband allows us to have rich media communications with them and meet tight deadlines we ve saved about 4,500 a year on couriers. Russell Henderson, 55 Degrees 3 4

5 Extra flexibility means added efficiency. If your employees are out of the main office, it s vital they have a fast, convenient and reliable way to keep in touch. Combine BT Broadband Teleworker with high-speed broadband access and your staff will not only connect faster, but also smarter. Teleworker lets your people connect to your main office network securely, from anywhere that a suitable Internet connection is available. Staff won t spend time and money travelling and can access business resources when they need them. They ll work more efficiently, effectively and flexibly. We began looking for a solution that would cut our costs. BT Broadband Teleworker has reduced our bills by around 40% and given us speed, connectivity and scalability too you can t help but be pleased at that. Martin Southam, Derwent Housing Association We work for many big companies. Having broadband puts us on an equal footing with them. Paul Flanagan, Cybernetic Productions Access to more customers. Broadband can help businesses like yours exploit new markets and extend access to customers using the Internet. The broadband technology has had a huge impact on our business, saving time and money and really helping to drive efficiency and customer service levels. The company couldn t function in the same way now without it. Richard Brucciani, Pal International Ltd The potential of a simple multiple-site network. With broadband you can take advantage of communication facilities that were, in the past, only available to larger companies. You can connect your branch sites to your head office, and set up a broadband enabled office network to share and transfer company data. For connection call BT on Freefone

6 Why Business Broadband from BT? Whether you simply want an initial online presence, need a cost-efficient network, or are looking to build a multinational customer or supplier base, BT can help you leverage your broadband connection to grow your business. And BT has the experience, the reliability and a range of proven products to help you take the next step with the utmost confidence. The broadband options. If you want to start doing business more easily, more quickly and more cost-effectively, BT has the answer. Choosing the right solution depends on the size and information requirements of your business. BT has a range of always-on products and solutions for every stage of development, from easy-to-install, entry-level packages to higher bandwidth solutions. There is a wide range of Business Broadband solutions to choose from, depending on the number of staff or office sites you wish to connect, and the speed at which you want to send and receive information. Business Broadband from BT offers you: Broadband Benefits services checklist ISP included Self install Single user Multiple users 512K Download 1Mb Download 2Mb Download A large range of products and services to cater for all business needs. Connect up to 20 computers to share information at connection speeds from 512kbps to 2Mbps, within your office, satellite locations, or even your home office. One of the UK s most durable and reliable networks now covering 85% of the country. Customer Service 24 hours a day with no premium rate number charges. Applications enabling you to get more from your broadband connection. Reach new customers on a national or even global basis with BT Broadband e-business applications, share information easily and cost-effectively with BT networking applications and help protect your business against hackers and viruses with our protection applications. Single 500 Single 1000 Share 500 Network 500 Network 1000 Great value broadband access for a single computer with highspeed downloads, near-instant and fast file transfers Self-install broadband access for a single computer with connection speeds up to 1,000kbps High-speed broadband network for up to four computers with built-in wireless capability Self-install broadband network for up to five computers with high-speed downloads, near-instant and fast file transfers Self-install broadband access for up to 10 computers with highspeed downloads, near-instant and fast file transfers Network 2000 Self-install broadband access for up to 20 computers with highspeed downloads, near-instant and fast file transfers Single 500, Network 500, Network 1000 and Network 2000 are available with Engineer Install assistance. 7 8

7 Single and multi-user products. A single user product is for use on a single computer and provides a user with high-speed broadband access direct to their stand alone computer. This is available in two speeds depending on your volume of traffic (BT Business Broadband Single 500 and 1000). A multi-user option gives you the functionality to easily and simply connect a number of computers within your work environment. The users then share the access speed between those who are online. This is available in different speeds depending on your volume of traffic (BT Business Broadband Share for up to four computers, or Network 500, Network 1000 and Network 2000 for larger connection requirements). Why not use more than one broadband connection? In addition, you can benefit from utilising more than one broadband line to connect your home or satellite office to your main office network. Whatever your business requirements, BT s suite of broadband products afford you the flexibility you require to run your business. BT Business Broadband products already include: Up to ten addresses. 20Mb web space, with web design and build services and tools. Dedicated business homepage. Extra applications to enhance your broadband package. With a BT Business Broadband account, you ll already have ten mailboxes, 20Mb of web space and use of web-based and mobile . But you can boost your business by making even greater use of the Internet. Choose from our range of three different applications to create your own website or set up an online shop. Our fourth extra application gives you greater online security. Service Level Guarantee. The Service Level Guarantee (SLG) is offered as an improved level of service for products within the BT Business Broadband Network range. It provides: Guaranteed fault repair on Internet connectivity, availability and web site availability within 24 hours. Service level credit if you should suffer a failure which is not fixed within 24 hours of the fault being reported. Service credit is equivalent to one days BT Business Broadband Advanced rental. Internet Business Pack. Be truly open for business on the Internet. Whether you are setting up a web presence for the first time or moving your existing website to BT, the Internet Business Pack provides all you ll need. BT Website creator tool, allowing you to easily build your own website. Your own.co.uk domain name identity. 20 professional accounts: you@yourcompany.co.uk or sales@yourcompany.co.uk 30Mb of extra web space for your website. The option for static IP addressing to enable you to host your business website, server or applications. Internet Trader Pack. Create your own online shop, allowing customers to view and buy your goods or services whenever they like, 24 hours a day*. You can gauge interest by having an online shop without a card payment facility initially, then expand to online payment later. Your shop can be added to an existing website or you can create a new store. Either way you can be open for business, online, in approximately 72 hours. 9 *Only available to BT Business and BT connect customers. 10

8 Easy-to-use catalogue templates no specialist knowledge needed. Display up to 100 products and 20 departments. Run and administer your shop on any Internet connected computer, anywhere. confirmations advise you and the customer when an order has been placed. Sales order reports help you track the progress of orders from purchase to delivery. Internet Trader Pack ONLINE PAYMENT. Our Online Payment application is ideal for smaller companies who want to process card payments over the Internet. The system is simple, swift and secure and you don t even need to have credit card Merchant ID status. You have a choice of two online payment service options: WorldDirect a quick and easy way to obtain an Internet Trading Account if you don t have credit card Merchant ID (relationship is with WorldPay only). BankDirect for customers who already have a bank relationship in place for Internet transactions (WorldPay payment gateway will route transactions to existing parties). Online payment can be up and running in as little as 72 hours. Processed payments made with some of the world s leading credit and debit cards. Payments can be accepted in up to 120 currencies. Our partner WorldPay is a leading e-commerce solutions provider whose online payment solutions are trusted worldwide. Compatible with over 60 other supplier online SHOP products. Internet Security Pack. Your online security is vital. A rogue virus that penetrates your systems could have a devastating effect on your business causing not just chaos but loss of privacy and essential data. That s why it s worth having a security system in place one with a proven track record, that will allow you to carry on your business with confidence. Our Internet Security Pack* is a powerful business-grade security solution that s ideal for small to medium-sized businesses. Besides protection from viruses and intruders, you benefit from: Automatic updating, via your broadband connection, to tackle latest hackers and viruses before they reach your computers. Easy download and automatic set-up. Low maintenance, so you re free to focus on other projects (detection, cleansing, deleting and activity recording are automatic). Single or multiple PC use, whether your PCs are remote, mobile or office based. Audio and visual alerts to let you know when an attack is occurring, its severity, and what action is being taken to protect your business. 24-hour helpdesk. Market-leading McAfee Viruscan AsaP software, combined with an intrusion detection Firewall from Internet Security Systems. BT Datasure Online Backup. Losing business data can be costly. You may be forced to put business transactions on hold or find that certain employees are unable to do their job. Recovering lost data is also time consuming and a drain on resources. It s therefore important to have a reliable and secure backup service for your business critical data and applications. *Not Mac compatible

9 BT Datasure Online PC Backup performs daily backups of any changes to your PCs data. And the award winning BT Datasure Online Server Backup uploads every change to your server s data, applications and operating systems in real-time for Windows and.net Servers. BT Datasure can remove the headache of manual backups and the need to rely on non-technical staff, or costly equipment to back up business critical data. Unlike with most security providers, there s no responsibility on you to perform daily downloads or uploads. Everything is loaded automatically via your business broadband connection with state-of-the-art encryption to two separately located data centres. The service works online and after the initial set-up everything is automated, so there s no need to remember to backup your data. No manual backups are required and restoring data is quick and simple. For Windows and.net servers, backups are done in real-time. All user data is encrypted and held securely off site at mirrored data centres, safeguarding against viruses, user errors, system crashes, fire and theft. You can access your PC data from anywhere, at any time, even from abroad or whilst on the move, making it ideal for mobile or home workers. A FREE 28-day trial of Datasure Online PC Backup is available when you register online. To find out more about BT Datasure visit Business Admin Pack. Helps you meet regulations and beat red tape, including regularly updated advice on: Company, Health, Safety, Consumer and Trading law. Also includes information on sample contract documents, standard forms and letters for sickness and equal opportunities, and sample policies on varying employee hours when returning from maternity leave. BT Broadband Office. BT can offer you a complete broadband solution for your business. Not only will you receive broadband the fast Internet access, but also we can provide you with a broadband-ready computer. BT will fully install and configure your computer. You can pay for the computer up front or alternatively enjoy affordable monthly payments. e-business Manager. A suite of integrated applications to make running your business easier, with tools and templates to help manage your accounts, documents, suppliers, customers and much more. A FREE 30-day trial is available on individual applications from the e-business Manager Suite*. *Minimum requirement: Browser running Internet Explorer V5 or Netscape V6 or a browser of similar or higher standard. To find out which product is best suited to your business, call Freefone

10 Your questions answered. What is the difference between a broadband line and an ordinary phone line? The line is identical. Broadband transforms your existing telephone line into a high-speed digital line. It repackages the data and sends it at high frequency at the same time as voice calls. For the self-install product, all you need is a microfilter to separate the voice and data, and a modem or network adapter. Alternatively, an engineer can install broadband at your premises.* What do I need to get started with Business Broadband from BT? It s really very simple. Just call BT, we will confirm that you are in an ADSL enabled area and carry out some line tests. If the line tests are successful, we will progress your order and carry out the work at the exchange. Then, depending on the product that you have ordered, you will either receive a self-install starter kit through the post or confirmation of the date when an engineer will come to your premises to provide installation.* Will I need a new telephone line to use broadband? No. Broadband can work using your existing telephone line. Using the 2Mbps service, data can be sent up to 40x faster than a dial-up connection. (However, all installations are subject to survey and availability.) Do I need additional security? We always recommend customers take adequate security precautions when connecting to the Internet. BT can provide expert advice on whether additional or new security measures will be needed when users switch to broadband. How do I choose the right package for my business? Speed Speeds range from up to 500 to 2,000 kilobytes per second (kbps). 500kbps is suitable for smaller businesses that use and lightly surf the web. File Sharing Connect two to four computers with BT Business Broadband Share 500. Networking Network more than four computers with BT Business Broadband Network range, allowing you to connect up to four computers to the Internet within your office. It also gives your staff permanent, fast Internet access. Whatever the size of your business, BT has the solution that s right for you. Visit to discuss your requirements. Will an engineer need to install broadband in my business? The choice is yours. We offer a range of products that you can either install yourself, or if you prefer, you can leave it to one of our engineers.* Will I need a new computer system? Not if your computer meets the minimum technical requirements. You can view these at *Charges apply to engineer installation. Minimum computer specification applies. For connection: call BT on Freefone For further information on our security products, please turn to page 12 of this guide. 16

11 Broadband jargon explained. ADSL ADSL stands for Asymmetric Digital Subscriber Line. It s the technology BT uses to turn a normal telephone line into a high-speed digital line capable of supporting broadband services. It can be used for downloading information from the Internet or sharing information between offices. It is always-on and is charged at a flat rate. Always-on A connection to the Internet that is permanently available and ready for use. By contrast, a typical modem connection needs to be manually initiated (dialled-up) each time you wish to use it. ASP An Application Service Provider is a company that rents access to software and services that businesses might otherwise purchase and configure for themselves. Web hosting is the most common service offered by ASPs, although they also offer more complex services such as payment systems. Bandwidth This is the rate at which data can be passed through a network connection. For example, a broadband ADSL connection provides up to 40x more bandwidth than a normal dial-up connection. This means that, for example, web pages will appear more quickly when accessed over a broadband connection. Broadband Broadband is a way of sending information through a single pipe that is large enough or has enough bandwidth to carry several channels simultaneously. For instance, for data, video and audio, broadband is most commonly used to describe local connection speeds of at least 10x the speed of a normal connection. These connections are permanently on. Ethernet Ethernet is widely installed Local Area Network (LAN) technology. It is one of the most widely implemented LAN standards. ISDN Integrated Services Digital Network is an international communications standard for sending voice, video and data over digital or normal telephone lines. ISDN supports data transfer rates of 64kbps. ISP An Internet Service Provider is a company that provides access to the Internet. For a monthly fee (or with a Pay-As-You-Go service), the service provider gives you a software package, username, password and access phone number. Equipped with a modem, you can then log on to and browse the Internet and send and receive . LAN Local Area Network is a network of computers and other devices (including routers and printers), in the same geographical location. Connections are typically made over an ethernet, but can be made using wireless technologies

12 Modem A modulator-demodulator is a device or program that enables a computer to transmit data over telephone lines. Computer information is stored digitally, whereas information transmitted over telephone lines is transmitted in the form of analogue waves. A modem converts between these two forms. Narrowband Generally, narrowband describes telecommunication that carries voice information in a narrow band of frequencies, typically 56kbps and below. WAN Wide Area Network is a network that connects two or more Local Area Networks (LAN) that are geographically separate. Web server A computer that is permanently connected to the Internet and delivers web pages. Every web server has an IP address and possibly a domain name. For connection:: call BT on Freefone