MOUNT IDA COLLEGE School of Business Masters of Science in Management Program. Information Technology Management and E-Business

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1 MOUNT IDA COLLEGE School of Business Program Information Technology Management and E-Business Course Information Instructor Information Course Number: MS 699 Credit Hours: 3 Semester: Fall, 2007 Prerequisites: None Class Meetings: Name: Janine Jacques Office Location: Academic Technology Building, Room 222 Office Hours M-F, 8-10:00 a.m., Wed 4-5:00 p.m. and by appointment Phone: Campus Phone: 7668 Cell Phone: Address: jjacques@mountida.edu Homepage: Course Description Information Technology Management and E-Business will explore how technology is integrated and managed within modern business environments. It will provide students with the vision and understanding of how to leverage technology to create efficiencies and to support business processes. The course will introduce key technical components of information systems including telecommunications, software applications and information security. Using this general knowledge, students will analyze how existing organizations leverage their IT investments to maximize business value and gain a competitive advantage. Case studies will show how leading firms use strategic information systems that combine E-Business, Customer Relationship Management, Business Intelligence, and Enterprise Systems to improve profits and customer satisfaction. Instructional Methods Course Goals The format combines class discussions with lecture and extensive student participation. The goal of this course is to provide a managerial perspective of the infrastructure of modern business information systems and how these systems are used to create efficiencies and business value. Page 1 of 8

2 Learning Objectives Upon completing this course, students should be able to: Identify how technology can be used to create efficiencies in organizations Analyze how information is captured, stored and retrieved Demonstrate how the Internet is being used to support business objectives Determine how data can be aggregated and analyzed in order to identify key trends and model behaviors Evaluate how information is used to enhance business decision making Examine the design and implement technical solutions in order to solve business problems or create business opportunities Explain the current and future trends in business technology Stud Required Text Course Requirements Management Information Systems & Multimedia Student CD Package, 10/E Jane P. Laudon and Kennith C. Laudon Publisher: Prentice Hall Copyright: 2007 ISBN: pp Class Participation: Students are expected to come to class prepared, having read the assigned reading, completed the homework exercises and ready to engage in classroom discussions. Class participation will represent 20% of the final grade. Homework Assignments: Homework will be assigned at the end of each class. Completing assigned homework on time will represent 20% of the final grade. Late homework assignments will not be accepted. It is the student s responsibility to stay current on all materials and assignments even in the event that they are absent from class. All homework assignments will be posted on Blackboard after each class. Article Reviews: Students will be asked to read one article that relates to topics discussed in class. These articles will be used for discussions related to current trends in technology. Students will prepare a brief summary of the article (less than two pages) and print a copy of the article. One article review must be submitted each week. Article reviews will be 5% of the final grade. Group Assignment: Page 2 of 8

3 Students will be assigned into groups and asked to work with a local business to investigate their Information Systems Department. Students will be required to do research on the chosen organization and will prepare a list of questions based on the readings in the text. Students will arrange to speak with the Manager of Information Systems who will provide them with an overview of the IT function and answer any questions. At the end of the semester, students will prepare and present a power point presentation to the class. The presentation should minimally include the following: Description of the business model Current state of the technology Description of the Staff Future plans and strategy for the IS group Challenges facing the IS department Enhancements and Recommendations All members of the group will receive the same grade, so it is important that each member contributes to this project. Group presentations should be a minimum of ten minutes in length and will represent 5% of the final grade. Exams: There will be two exams given. The format of these exams will be a combination of True/False, Multiple Choice and Essay question. The midterm and final exam will each represent 25% of the final grade. Course Policies Attendance Policy: Attendance will be taken at the start of each class. If students miss more than 2 classes, they will receive a failing grade in the course. Since tardiness is a disruption to the entire class, students who arrive after the start of the class will be considered absent for the day. No exceptions. If a student must miss a scheduled class, it is their responsibility to notify the instructor and make up the materials missed. Academic Honesty: Students are expected to follow the Code of Academic Honesty as described in the college catalog. In particular, plagiarism is a serious offense. Students are expected to properly source all ideas that are not their own. Cell Phones: For the sake of fellow students and the learning atmosphere of the class, cell phones must be turned off prior to entering the classroom. Page 3 of 8

4 COURSE OUTLINE: Week Description Reading Assignment 1 Global Information Systems (IS) Laudon - Chapter 1,2,3 - How businesses use IS to support their business model - IS organization and strategy 2 RFID Supply Chain Ethic and Issues of IS IT Infrastructure Laudon - Chapter 4,5 RFID handout * Analyze Business Processes for an Enterprise 3 Information Management - Database Management - Data Mining - Data Warehousing - Business Intelligence 4 Internet Telecommunications Information Security 5 Enterprise Applications Knowledge Management Leveraging IT to enhance business decisions Laudon - Chapter 6 Laudon - Chapter 7,8 Laudon Chapter 9,11,12 * Creating a New Internet Business * Enterprise Information Portal 6 E-Business and E-Commerce Laudon - Chapter 10 * Analyze Internet business models (B2B, B2C, C2C) 7 Building and Maintaining Information Systems Technical Project Management 8 Managing Global Systems Student Presentations Course Wrap-up Laudon - Chapter 13,14 Laudon - Chapter 15 * Student Presentations Page 4 of 8

5 SCHOOL SUPPORT SERVICES Students with Disabilities Media Services is committed to arranging reasonable accommodations for all students with documented disabilities. If you have a documented disability and would like accommodations in the classroom, please speak with me at your earliest convenience. If you have not yet presented your documentation to the College, you should schedule an appointment with Dean Curtis at or acurtis@mountida.edu to arrange for appropriate support services and classroom accommodations. Students may borrow a wide range of audiovisual equipment to gather information, document and present information, e.g. a digital camera. Notebook computers and data/video projection systems are also available for classroom presentations. The Media Specialist instructs students in the use of AV equipment. To request AV equipment or support, you must submit a request online. Go to the College homepage and select Resources and Services and then select Media Services, choose Media Services Request Form fill it out and submit it. Manouche Madanipour, Coordinator of Media Services, will respond to your requests. Requests must be submitted one week in advance of the scheduled event. Academic Computing The College has two open access computer lab areas: Shaw and the Wadsworth Library. Instructional computer classrooms are available for student use when classes are not in session. Schedules are posted on the doors of the computer labs and on the College website select Resources and Services and then select Computer Labs. If you have questions about accessing or using the College s computer labs please contact Wallia Wright, Campus Computer Lab Manager, at or wwright@mountida.edu. WebCT Support Wadsworth Library For support with accessing WebCT and using any of the features of WebCT, contact Kevin French, Instructional Technology Specialist, webct@mountida.edu or Kevin French or a staff member will respond within 24 business hours. The Wadsworth Library provides support to the graduate student throughout the Master s Degree Program. There is a link to the library services webpage for graduate students on the Library homepage on the College website. Each course has a course website that provides 1.) links to information resources that support research Page 5 of 8

6 for assignments, 2.) electronic reserves for assigned course readings. You may set up an appointment to work with the reference librarian assigned to work with graduate students on any of the assigned research papers or projects. The librarian can work with you from a distance or in person at the Wadsworth Library. Information about Library resources and the course librarian is listed on the course website. If the Library does not have the material that you need, the material can be borrowed on interlibrary loan and delivered to Mount Ida College for your use. Please check the Library website for hours of operation. Electronic Databases Title ABI/INFORM Complete, the full suite of ABI/INFORM databases, including: Business and Management Practices OCLC Conference Board s Business Knowledge Research Description ABI/INFORM, with business and management publications aggregated in databases sized to the needs of different libraries: ABI/INFORM Global ABI/INFORM Research (a subset) ABI/INFORM Select (a smaller subset) ABI/INFORM Trade & Industry ABI/INFORM Dateline ABI/INFORM Archives Devoted to applied management. BaMP indexes more than 1000 journals (870 full text) that focus on business strategy and planning. Articles from both academic and trade journal sources include research, case studies and industry news, as well as reports on practical applications, best practices and quality-related topics. The coverage is international, but the resources also include U.S. regional business news. A wide range of industries and technology areas are covered. BaMP can be used as a first-stop or as a supplement to other management research databases. Contains full-text research reports from 1998 to date on current issues in business management and U.S. and global economics. The variety of topics covered include business education, business ethics, business forecasts, communications, Page 6 of 8

7 diversity, e-business, finance, human resources, information technology, knowledge management, leadership, marketing, operations, performance measurement, quality, strategy, taxation and work life. Economics material includes U.S. and global economic indicators, and analysis and forecasts of regional, national, and international economic conditions. Factiva Gale Virtual Reference Library General Business File ASAP MarketLine Proquest Global news and business information service that combines the content sets of Dow Jones Interactive and Reuters Business Briefing. Includes The Wall Street Journal, the Financial Times, Dow Jones and Reuters newswires and the Associated Press, as well as Reuters Fundamentals, D&B, and Bureau van Dijk company profiles. More than 9,000 sources from 152 countries in 22 languages, including more than 120 continuously updated newswires. And, more than 900 sources are available on or before the date of publication. Subjects include International Business, Taxation, Finance, Company/Industry Research. Full text reference texts available on an off campus; include Business Plans Handbook; Encyclopedia of Global Industries; the Encyclopedia of Major Marketing Campaigns; the Encyclopedia of Small Business and Trade Unions of the World. Get in-depth information about companies, products, markets, industries, economics, and management disciplines. Includes: Business Plans, Business Directories, Company Profiles, Investment Reports. Global database with in-depth profiles of over 10,000 companies and 2,000 industries in 50 countries. It provides detailed background, analysis and forecasts from the international research firm Datamonitor. Database with many periodicals and newspapers, includes a Business Module. Page 7 of 8

8 ValueLine Evaluation resource for 1,700 stocks, 90 industries, the stock market and the economy. Includes Stock indexes, Statistics, and Economic Forecasts. Page 8 of 8