University of Northern Iowa Division of Student Affairs Key Performance Indicators

Transcription

1 University of Northern Iowa Division of Student Affairs Key Performance Indicators Division of Student Affairs Admissions Key Performance Indicators Recruit new undergraduate students Admit new undergraduate students # of inquiries EMAS report Annual Christie Kangas 3 #of campus visitors Admissions report Annual Amy Schipper 10 # of applications received Admissions status report Annual Mike Holmes 10 Proportion of admits EMAS report Annual Amy Schipper 3 attending yield activities Matriculate new undergraduate students # of new freshmen enrolled Admissions report Annual Christie Kangas 10 Yield rate for freshman Admissions report Annual Christie Kangas 10 # of students enrolled from Admissions report Annual Jo Loonan 10 community colleges Yield rate for transfer Admissions report Annual Jo Loonan 10 students # new multicultural students Admissions report Annual Consuela Cooper 10 enrolled # new out-of state students Admissions report Annual Christie Kangas 10 enrolled # new international Admissions report Annual Kristi Marchesani 10 students enrolled Average entering ACT Admissions report Annual Dan Schofield 10

2 Division of Student Affairs Career Services Key Performance Indicators Assist students with career decision making Provide cooperative education and internships Provide job search services # of students served CS annual report Annual Matthew Nuese 3 # of students in 170:050 CS annual report Annual Matthew Nuese 3 # of for-credit students CI signed contracts/course Annual Allan Stamberg 3 enrollment/cs annual report # of zero-credit students CI course enrollment Annual Allan Stamberg 3 CS annual report # employers Contract analysis CS annual report Annual Allan Stamberg 3 # of mock interviews CareerLink Audit Annual 3 # of employers at fairs Fair dbase, event surveys Annual Elizabeth Vanderwall 3 # of on-campus interviews CareerLink Audit Annual Lindsey Csukker 3 Maintain positive employer relations % of students employed post-graduation % of students attending graduate school postgraduation % of students employed in Iowa post-graduation # of employers posting jobs and internships FUD (Follow-up Data Survey) Annual Matthew Nuese 3 FUD (Follow-up Data Survey) Annual Matthew Nuese 3 FUD (Follow-up Data Survey) Annual Matthew Nuese 3 CareerLink Audit Annual Matthew Nuese 3 # of jobs and internships CareerLink Audit Annual Matthew Nuese 3 # of employer visits AAR (After Action Reports) Annual Laura Wilson 3

3 Division of Student Affairs Dean of Students Key Performance Indicators Administer student discipline Coordinate institutional response to student concerns and critical incidents Frequency of misconduct in Clery Report; internal reports Annual Jon Buse 4 residence by offense type Frequency of misconduct in Clery Report; internal reports Annual Jon Buse 4 non-residence by offense type Rate of recidivism in Internal reports Annual Jon Buse 1 residence by offense type Rate of recidivism in nonresidence by offense type Internal reports Annual Jon Buse 1 # of student concerns Internal reports Annual Jon Buse 1 # of student concerns that Review cases Annual Jon Buse 1 require ongoing care Deliver new student orientation programs Rate of orientation attendance Proportion of new students who report a positive transition to the institution Counts Annual Kristin Woods 4 Online survey 6 weeks into fall semester Annual Kristin Woods 1 Rate of student satisfaction Post survey online Annual Kristin Woods 4 Rate of parent satisfaction Paper survey Annual Kristin Woods 4 Proportion of new students Admissions report Annual Kristin Woods 2 who participate in orientation # of students participating at select Welcome Week events Counts Annual Kristin Woods 1

4 Division of Student Affairs Financial Aid Key Performance Indicators Provide access to financial resources Educate students and families about financial options Improve our services so that students may take full advantage of their educational opportunities Assure compliance with applicable law, regulations and policies Average student debt upon graduation Annual student financial aid report Annual IT Department and Joyce Morrow 10 % of students served Financial aid survey Annual Joyce Morrow 10 % of gift aid recipients Financial aid survey Annual Joyce Morrow 10 % of loan recipients Financial aid survey Annual Joyce Morrow 10 % of students employed by institution Financial aid survey Annual Joyce Morrow 5 Average need not met by total financial aid accepted % of parents in attendance at the parent financial aid break-out session at Summer Orientation Regents student financial aid Annual Joyce Morrow 10 study Parent head count Annual Tim Bakula 10 Student loan default rate Cohort default rate Annual Heather Soesbe 10 Rate of overall student Online University Scholarship Every two Juanita Wright 0 satisfaction Application survey Rate of usage of job board Access counter on job board Annual Tim Bakula 1 (students ) - average views per month Rate of customer satisfaction Online customer service survey Every two Tim Bakula 0 Federal audit liability State audit Annual Joyce Morrow 10 findings Unspent campus-based funding Fiscal Operations Report & Application to Participate (FISAP) Annual Joyce Morrow 10

5 Division of Student Affairs Health Services Key Performance Indicators Provide mental health counseling Provide services to students with disabilities Provide medical services Provide substance abuse services Provide violence intervention services Promote health and wellness IACS Accreditation status Accreditation Annual David Towle FY 08, 09 % of student body using services Internal Tally Annual David Towle FY 00, 01, 02, 03, 04, 05, 06, 07, 08, 09 Rate of client satisfaction Client survey Annual David Towle FY 09 % of students registered Internal Tally Annual Jill Smith FY 00, 01, 02, 03, 04, 05, 06, 07, 08, 09 Rate of client satisfaction Client Survey Annual Jill Smith FY 09 AAAHC Accreditation status for clinic operations Accreditation Every three Lab Certification Accreditation CLIA/COLA Every two Pharmacy Certification Accreditation Iowa Board of Pharmacy Rate of patient satisfaction NCHA Survey overall rating of the organization (item 19) % of student body receiving educational or evaluative interventions Binge rate ACHA Survey Every two Frequent binge rate ACHA Survey Every two 30 day prevalence ACHA Survey Every two Shelley M O'Connell FY 00, 03, 06 Shelley M O'Connell FY 01, 03, 05, 07 Annual Shelley M O'Connell FY 07, 08 Annual Shelley M O'Connell FY 09 Internal Tally Annual Mark Rowe FY 09 Mark Rowe FY 08, 09 Mark Rowe FY 08, 09 Mark Rowe FY 08, 09 % of student body served Annual record review Annual Mark Rowe FY 09 # of individuals served Annual record review Annual Mark Rowe FY 09 Positive health behaviors ACHA Survey Every two Kathy Green FY08, 09 Negative health behaviors ACHA Survey Every two Kathy Green FY 08, 09

6 Provide fitness & recreation programs % of student body who use Annual Rec Trak report Annual Kathy Green FY 08, 09 services, based on unique ID Total customers served W&R Services Annual Report Annual Kathy Green FY 08, 09

7 Division of Student Affairs Maucker Union Key Performance Indicators Provide facilities Rate of student satisfaction Educational Benchmarking, Inc. Student Center survey Provide student activities Rate of faculty/staff satisfaction with Maucker Union operations Daily traffic in Maucker Union Faculty/staff survey Maucker Union traffic counts, recorded in annual Maucker Union report Every two (Spring 2009) Every two ( ) Lisa Kratz FY 05, 07, 09 Lisa Kratz and Mike Bobeldyk 1 Annual Bryan Beardsley 4 # of events hosted Annual Maucker Union report Annual Bryan Beardsley 10 # of reservations made using Annual Maucker Union report Annual Bryan Beardsley 10 EMS Enterprise Rate of customer satisfaction at Maucker Union events Customer post-event survey Annual Bryan Beardsley 5 Rate of student satisfaction CAB program evaluations Annual Erin Wheat FY 04, 06 with events # of events produced SIAC report Annual Mike Bobeldyk FY 09 Proportion of students Institutional Research: 9D NSSE Annual Mike Bobeldyk FY 09 involved in co-curricular activities Contact hours of students at Internal tally (# of students Annual Mike Bobeldyk 1 social/recreational activities multiplied by # of hours of event) # of students in fraternities Greek community reporting Annual Jessie Stinson 5 and sororities Fraternities and sororities Greek community reporting Annual Jessie Stinson 5 academic performance # of student organizations SIAC report Annual Mike Bobeldyk FY 09 Student leaders learning Learning outcomes assessment with student leaders EBI (Factor 5) Every two Lisa Kratz FY 05, 07, 09

8 Division of Student Affairs Multicultural Education Key Performance Indicators Core function Key performance indicators Assessment method Frequency Responsible administrator/unit Years/data Encourage multicultural Proportion of multicultural Institutional Research: Response Annual Athena Clayborne 4 student engagement in campus life students involved in cocurricular activities to question #9D in NSSE for multicultural students only Student contact hours of multicultural students at social/ recreational activities Internal tally Annual Char White 0 Mentor multicultural students Contribute to the cultural competence of all students Provide event space # of students mentored and mentoring Rate of retention for first year or transfer students mentored Student contact hours of multicultural students at events that seek to educate on diversity Student contact hours of majority students at events that seek to educate on diversity Proportion of available hours at the Center for Multicultural Education used for events or activities Mentors and mentees list Annual Athena Clayborne 3 Enrollment report from Registrar (student ID #s provided by CME) Annual Athena Clayborne 3 Internal tally Annual Char White 0 Internal tally Annual Char White 0 Electronic reservation system Annual Char White 0

9 Division of Student Affairs University Registrar Key Performance Indicators Satisfaction of Registrars services and performance Room utilization Commencement and graduation Rate of faculty satisfaction Faculty satisfaction survey Annual Mary Baumann 0 Rate of student satisfaction Student satisfaction survey Annual Mary Baumann 0 Rate of room utilization across the instructional day % of graduating class participating in commencement ceremony Ad Astra (room utilization report) Annual Mary Baumann 5 Internal tally Annual Mary Baumann 0

10 Division of Student Affairs Residence Key Performance Indicators Provide housing Total # housing contracts Residence report Annual Jean Wiesley 10 % of enrolled students who live on campus Residence report Annual Jean Wiesley 10 Occupancy rate Residence report Annual Jean Wiesley 10 % of beds in buildings with sprinklers Graduation rate students with two on campus Residence report Annual Brent Ascher 10 Graduation report Annual Pat Beck 10 Rate of student satisfaction EBI Survey Annual Pat Beck 10 Academic performance of resident vs. non-resident Residence report Annual Pat Beck 4 Provide dining services Total # dining contracts Residence report Annual Jean Wiesley 10 Generate fiscal resources to support programs Maintain facilities Rate of student satisfaction EBI Survey NACUFS Survey Annual Pat Beck 10 Bond coverage ratio Financial report Annual Gary Daters 10 % of income devoted to deferred maintenance Residence report Annual Gary Daters 10 Kilowatt hours consumed Monthly utility bills Annual Brent Ascher 10

11 Division of Student Affairs Key Performance Indicators Core function Key performance indicators Assessment method Frequency Responsible administrator/unit Years of data Enrollment Undergraduate enrollment Registrar report Annual(Fall) Phil Patton 10 Undergraduate new student Registrar report Annual(Fall) Phil Patton 10 enrollment Average entering ACT Admissions report Annual Admissions 10 Yield rate Admissions report Annual Admissions 10 Diversity Campus environment Minority student rating of campus climate Women student rating of campus climate Diversity of division work force Rate of interaction of students from different backgrounds Rate of minority student enrollment # of minority students enrolled Student rating of supportiveness of campus environment Campus Climate Survey Campus Climate Survey HR report request a report each year: Judy from HR National Survey of Student Engagement: 1U, 1V,11L (reported by proportion of top two, in scale) Every two Institutional Research 1 Every two Institutional Research 1 Annual Human Resources 10 Annual Academic Assessment 4 Enrollment report Annual University Registrar 10 Enrollment report Annual University Registrar 10 National Survey of Student Engagement: score of benchmark of Supportive Campus Environment: 8A, 8B, 8C, 10B, 10D, 10E. (normalized average of scores ) Annual Academic Assessment 4 Campus health Student self-reports of health National College Health Survey Every two Health Services 2 Student success Rate of six-year graduation Graduation report Annual University Registrar 10 Rate of retention Enrollment report Annual University Registrar 10 In-state employment rate CS annual report Annual Career Services 10 Rate of student satisfaction National Survey of Student Annual Academic Assessment 4 Engagement: 13 Campus safety Campus crime rate Clery Campus Crime Report Annual Dean of Students 10

12 Student engagement Degree of positive student engagement in campus life National Survey of Student Engagement: 10E, 10F (mean) Annual Academic Assessment TJH