Signature Capture Service Jobcentres. What it means for you.

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Lambert Lee
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1 Signature Capture Service Jobcentres What it means for you.

2 What is Signature Capture Service? What is the Signature Capture Service? New IT System Accessed via icon on desktop Authenticated signature sample 2

3 Aims of Signature Capture Service Department for Work and Pensions introduced Signature Capture Service for Jobseekers Allowance claimants in the Nottingham Pathfinder sites in December 2012 and then London Bridge, Office of the Future in February Release 1.1 March 2014 will work on both thick and thin client with current functionality. National rollout is currently planned for Autumn 2014 with minor changes to functionality to address any lessons learned from the pathfinders. Supports Digitalisation by automating where possible making the best use of IT Supports efficiency by reducing the amount of paper used and stored virtually eliminating missed evidence 3

1 March 2014 will work on both thick and thin client with current functionality.

4 The Key Changes Claimants will be asked to sign an electronic Signature Capture pad 4

5 The Key Changes continued The IT will confirm if a signature matches Confirmation of attendance (within JSAPS Dialogue JA470) will occur automatically when the signature is verified Electronically signed documents will be electronically stored Documents stored will be - accessible - printable if needed - destruction 5

automatically when the signature is verified Electronically signed documents

6 Implementation Approach Nottingham was the first Pathfinder site (Station Street Jobcentre, Watercourt and Linked Benefit Centre) to go live on 10 December 2012 SCS was then implemented in London Bridge Jobcentre and Greenock (Linked) Benefit Centre on 18 February 2013 March 2014 release 1.1 to work on both thick & thin client with current functionality National Rollout is planned for Autumn 2014 Stock conversion to be completed 2 months after go-live 6

(Linked) Benefit Centre on 18 February 2013 March 2014 release 1.

7 Claimant Conversion New claims At the New Jobseeker Interview claimants will enrol within Signature Capture Service Existing Claims Will be converted as part of a Work Search Review 7

8 Claimant Communications New claims There will be no planned communications Existing claims A note reminding the claimant to bring 2 forms of ID should be issued 8

9 What it means for Jobcentres (1) Change SCS Icon Signature Capture Pad New Jobseeker Interviews Work Search Review JSAPS Dialogue JA470 DRS/Storage Exceptions MI ES24JPs (derivatives thereof) 9

10 What it means for Jobcentres (2) Action New Jobseeker Interviews Work Search Review Labour Market Unit ES24JPs (derivatives thereof) JSAPS dialogue 470 Referrals Preferred Language Indicator Wales only 10

11 What it means for Jobcentres (3) Benefits New Jobseeker Interviews Work Search Review Labour Market Unit ES24JPs Exceptions Preferred Language indicator Jobcentres in Wales only 11

12 What it means for benefit centres (JSA teams) Change Signature Capture Service Icon ES16JPs will no longer be received Action Referral reports and prompts will be received Benefits Reduction in avoidable claimant contact 12

be received Action Referral reports and prompts will be

13 What it means for benefit centres (FIS/DMA) Change Documents used for evidence will be held electronically Action Documents should be accessed electronically Benefits Documents more available 13

14 What it means for contact centres Change There are no changes to contact centres processes or scripts Benefits Avoidable inbound contact reduced 14

15 Preparation for go-live Data Gather Signature Capture Service Pad SCS Access Levels Level 1, 2, DRS Access levels Electronically stored documents Level 1, 2, 3 and 4 Site Contact 15

16 Guidance and Learning Guidance Current business delivery guidance Signature Capture Service User Guide Learning - Benefit Centres - Jobcentres - Generic Access to Electronically Stored documents Retrieval of electronically stored documents Evaluation 16

Benefit Centres - Jobcentres - Generic Access to Electronically

17 Further Information If you still have unanswered questions please raise them with your line manager The Signature Capture Service website can be accessed as follows: DWP Home page, A-Z, Infrastructure Modernisation Programme, Electronic Signing The Signature Capture Service User Guide can be accessed as follows: DWP Home page, A-Z, Infrastructure Modernisation Programme, Electronic Signing, Guidance, Signature Capture Service User Guide The HR L&D intranet site can be accessed as follows: Jobcentre Plus Home page, Directorates, HR, Learning and Development, Learning Support Sites 17

accessed as follows: DWP Home page, A-Z, Infrastructure Modernisation Programme, Electronic Signing, Guidance, Signature Capture Service User Guide

date of birth; and a minimum of three security questions, the answer to which only the claimant or their genuine representative is likely to know.

date of birth; and a minimum of three security questions, the answer to which only the claimant or their genuine representative is likely to know. Claim Termination Action Notification of claim termination Claimant Starting Work 1. All claimants who notify Jobcentre Plus that they are starting work must be encouraged to use the into work telephony