Securing Windows 2000 Server Support Plan
|
|
- May Anderson
- 8 years ago
- Views:
Transcription
1 Microsoft Solutions for Security Securing Windows 2000 Server Support Plan Abstract This guide provides documentation on the utilization of solution support packages.
2 2002 Microsoft Corporation. All rights reserved. The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication. This is preliminary documentation and is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, IN THIS DOCUMENT. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation. Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property Microsoft Corporation. All rights reserved. Microsoft, Windows, and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other product and company names mentioned herein may be the trademarks of their respective owners. Microsoft Corporation One Microsoft Way Redmond, WA USA 00x01
3 Contents Introduction...1 Audience...1 Document Expectations...1 Support Delivery Model...2 Professional Support...2 Problem Resolution Services...2 Advisory Services...2 Premier Support...3 Custom Solution Support Through the GSSC...3 Support Activities...4 Status Reports...4 Problem Reporting...4 Service Level Metrics...4 Business Hours x7 Hours...4 Escalation...5 Escalation Triggers...5 Advisory Services...5 iii
4
5 Introduction Audience The audience for this document is delivery teams who are implementing the Securing Windows 2000 Server solution and customers who are supporting and maintaining the solution. Document Expectations The document is designed to provide information about how the software components in the solution are supported, including escalation paths, support offerings and resources, and support levels. Support Plan 1
6 Support Delivery Model Solution customers have three available options for support available on contract depending on their needs and budget: Professional Support Premier Support Custom Solution Support Through the Global Solutions Support Center (GSSC) In addition to these, support is also available directly from Microsoft or through Microsoft Gold Certified partners. Professional Support Microsoft s paid Professional Support provides a full range of technical expertise to help you with your support problems or questions, and is categorized into two areas: Problem Resolution Services Microsoft Problem Resolution Services provides assistance for problems with specific symptoms encountered while using a Microsoft product. Problem Resolution Services are delivered on an incident basis. A Problem Resolution incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. The Professional support line can be reached at the following numbers: Table 1: Professional Support Phone Numbers Professional Support Phone Number Developers (800) IT Professionals (800) Partners (resellers/consultants) (888) Microsoft Certified Partners (888) Original Equipment Manufacturers (800) System Builders (888) If you are working outside of the United States, please refer to for support. 1. Advisory Services Microsoft Advisory Services is a remotely-delivered, consultative support option that adds the element of proactive support, providing a comprehensive result beyond your break-fix product maintenance needs. Microsoft Advisory Services provides short-term advice and guidance for problems not covered by Problem Resolution Service, as well as requests for consultative assistance for design, development, and deployment issues. Advisory Services can be reached at: (800) Additional information can be found at:
7 Premier Support Microsoft Premier Support for the Enterprise is designed to help large enterprise customers successfully develop, deploy, and manage business systems built around a broad range of high-quality Microsoft solutions for the server and the desktop. You receive a proactive account managed relationship, personalized technical services, and fast, expert resolution of technical issues for all Microsoft products, any time of the day or night. Premier Support provides a comprehensive suite of services focusing on four key areas of customer needs: Account Management Personal account management and advocacy within Microsoft to ensure that Premier Support meets the unique needs of your enterprise. Proactive Services Planning and skills transfer services aimed at reducing systems management and support costs by helping to prevent problems before they happen. Premier Online Support Extensive information services to ensure that your staff remains current on technology issues and products. Responsive Services Fast, accurate solutions to operational problems, around the clock. For more information, contact your Microsoft account representative, or call Microsoft Enterprise Support Sales at (800) in the United States, or (877) in Canada. Custom Solution Support Through the GSSC The GSSC provides support for custom developed solutions on the Microsoft Platform. This capability allows Microsoft to offer comprehensive solutions support for the Microsoft Management Solution. The GSSC will staff Support Professionals to participate in the deployment of the application to provide full lifecycle support of the application once it enters production. Support services will include scalability and load testing, application documentation, source code capture, and quick-fix engineering (QFE). Support Plan 3
8 Support Activities Status Reports With a Premier agreement, customers will receive status reports that detail the contract utilization. Details include hours used, onsite visits used, and a list of support incidents opened. For each incident the report will specify the number of hours used, the type of problem, and the time to resolution. Problem Reporting The customer will initiate contact with support via a telephone call or a Web request using the contact information provided in the support package description. Customers purchasing a support package will receive a unique ID used to contact support. This unique ID ensures that the service request is routed to the appropriate support team that is familiar and trained on each of the released Microsoft products that comprise the solution. All paths will result in the creation of an incident (SRX#) that will be provided to the customer. All incidents will be deducted from the customer support package. If the root cause of the problem is determined to be a bug, the incident will be refunded. Service Level Metrics With a Premier Support agreement and/or a GSSC agreement, service level metrics specify the maximum amount of time within which a customer will be contacted by a support representative after opening an incident. Initial response goals will be the same for all support package levels but will vary by severity. Business Hours Initial Technical response by severity: Severity A One business hour Severity B Two business hours Severity C Four business hours 24x7 Hours 24x7 solution support is defined as the hours between 6 P.M. and 6 A.M Pacific Standard Time (PST) Monday through Friday, and all day Saturdays, Sundays, and holidays. During the 24x7 hours, the Technical Routers will be calling/paging the appropriate on-call engineers or negotiating call backs for the next business day and dispatching the cases to the appropriate queue. Customers will be offered technical assistance via a page first; if they choose to wait until the next business day, then the Technical Router will dispatch the case to the appropriate queue.
9 Escalation If the support professional is unable to determine the root cause of the problem in a timely manner (see following section on escalation triggers), the incident may be escalated to Microsoft Solution Integration Engineering (SIE). SIE will perform more detailed analyses of the issue to determine root cause and then advise the customer, support team, and/or the Critical Problem Resolution (CPR) team on further action as appropriate. The SIE support professional will be responsible for isolating and reproducing the problem. Due to the complex nature of the issue, it is likely that multiple support professionals will be brought in at this juncture to work on the problem in a team environment. The standard Developer Support process for escalation will be used for any problems discovered with the underlying Microsoft products. Escalation Triggers During the normal course of supporting Microsoft products, various checkpoints will be established to ensure timely resolution of the incident. Triggers will be set based on time (both hours worked and days since incident creation) and severity. Ones with high severity (business-down) issues will have escalations expedited. Triggers will be used to protect the customer from extended case times. The faster an incident reaches the appropriate escalation level, the faster the resolution delivery time. The specific escalation path will be determined by the owning support professional, technical lead, team manager, and account manager. Advisory Services In addition to traditional break-fix support, the Premier and GSSC Custom support packages include advisory services. The Advisory Service provides short-term, proactive assistance for specific design, development, or deployment issues. Advisory service engagements are focused on specific tasks within a development or deployment project and are delivered remotely from Microsoft offices throughout the world. Support Plan 5
Support and Service Management Service Description
Support and Service Management Service Description Business Productivity Online Suite - Standard Microsoft Exchange Online Standard Microsoft SharePoint Online Standard Microsoft Office Communications
More informationPublished April 2010. Executive Summary
Effective Incident, Problem, and Change Management Integrating People, Process, and Technology in the Datacenter Published April 2010 Executive Summary Information technology (IT) organizations today must
More informationHP Hardware Technical Support
HP Hardware Technical Support HP Technology Services - Contractual Services Technical data HP Hardware Technical Support service provides a remote hardware telephone support service on selected HP and
More informationBinary Tree Support. Comprehensive User Guide
Binary Tree Support Comprehensive User Guide Updated: 5/14/2013 TABLE OF CONTENTS About this Guide... 4 Standard Support... 4 Advanced Support... 4 Service Level Agreement (SLA)... 5 Binary Tree Support
More informationExperience Business Success Invest in Microsoft CRM Today
Experience Business Success Invest in Microsoft CRM Today Published: August 2005 The information contained in this document represents the current view of Microsoft Corporation on the issues discussed
More informationPipeliner CRM Phaenomena Guide Getting Started with Pipeliner. 2015 Pipelinersales Inc. www.pipelinersales.com
Getting Started with Pipeliner 05 Pipelinersales Inc. www.pipelinersales.com Getting Started with Pipeliner Learn How to Get Started with Pipeliner Sales CRM Application. CONTENT. Setting up Pipeliner
More informationCRM Form to Web. Internet Lead Capture. Installation Instructions VERSION 1.0 DATE PREPARED: 1/1/2013
CRM Form to Web Internet Lead Capture Installation Instructions VERSION 1.0 DATE PREPARED: 1/1/2013 DEVELOPMENT: BRITE GLOBAL, INC. 2013 Brite Global, Incorporated. All rights reserved. The information
More informationPipeliner CRM Phaenomena Guide Sales Pipeline Management. 2015 Pipelinersales Inc. www.pipelinersales.com
Sales Pipeline Management 2015 Pipelinersales Inc. www.pipelinersales.com Sales Pipeline Management Learn how to manage sales opportunities with Pipeliner Sales CRM Application. CONTENT 1. Configuring
More informationKey Benefits of Microsoft Visual Studio Team System
of Microsoft Visual Studio Team System White Paper November 2007 For the latest information, please see www.microsoft.com/vstudio The information contained in this document represents the current view
More informationPipeliner CRM Phaenomena Guide Administration & Setup. 2015 Pipelinersales Inc. www.pipelinersales.com
Administration & Setup 05 Pipelinersales Inc. www.pipelinersales.com Administration & Setup Learn how to manage your sales team with Pipeliner Sales CRM Application. CONTENT. Managing Pipeliner s Users
More informationPipeliner CRM Phaenomena Guide Opportunity Management. 2015 Pipelinersales Inc. www.pipelinersales.com
Opportunity Management 205 Pipelinersales Inc. www.pipelinersales.com Opportunity Management Learn how to manage sales opportunities with Pipeliner Sales CRM Application. CONTENT. Creating and sharing
More informationSolutions for Microsoft Project Server and Microsoft Dynamics GP Timesheet Integration
Solutions for Microsoft Project Server and Microsoft Dynamics GP Timesheet Integration White Paper Date: May 2011 http://www.daxdata.com/project-server.php 1 Table of Contents Introduction... 3 The Solution
More informationDelivering Vertical Solutions to a Global Market
PARTNERSHIP Microsoft Dynamics AX Microsoft Dynamics Industry Solutions Delivering Vertical Solutions to a Global Market White Paper July 2007 http://www.microsoft.com/dynamics/ax/product/industrysolutions.mspx
More informationProduct Development. Using Critical Path EVM for the Microsoft Project Desktop Application Readme
Product Development Using Critical Path EVM for the Microsoft Project Desktop Application Readme Published: June 2009 Table of Contents Introduction... 1 System Requirements... 1 Installing the Critical
More informationPipeliner CRM Phaenomena Guide Sales Target Tracking. 2015 Pipelinersales Inc. www.pipelinersales.com
Sales Target Tracking 05 Pipelinersales Inc. www.pipelinersales.com Sales Target Tracking Learn how to set up Sales Target with Pipeliner Sales CRM Application. CONTENT. Setting up Sales Dynamic Target
More informationOverview of Microsoft Office 365 Development
Overview of Microsoft Office 365 Development Office 365 Hands-on lab In this lab, you will work with existing Office 365 apps. This document is provided for informational purposes only and Microsoft makes
More informationServer Consolidation with SQL Server 2008
Server Consolidation with SQL Server 2008 White Paper Published: August 2007 Updated: July 2008 Summary: Microsoft SQL Server 2008 supports multiple options for server consolidation, providing organizations
More informationDeploying the Workspace Application for Microsoft SharePoint Online
Microsoft Dynamics GP Deploying the Workspace Application for Microsoft SharePoint Online Microsoft Dynamics GP Workspace is a method to enable Microsoft Excel-based dashboards for SharePoint Online. This
More informationExecutive Summary: Cost Savings with ShutdownPlus Rolling Restart
ShutdownPlus Rolling Restart Executive Summary: Cost Savings with ShutdownPlus Rolling Restart Saving money and preventing user interruptions from system downtime due to restarting Remote Desktop Servers
More informationHP Software Technical Support
HP Software Technical Support HP Technology Services - Contractual Services Technical data HP Software Technical Support provides comprehensive remote software support services for HP software products
More informationUPGRADE. Upgrading Microsoft Dynamics Entrepreneur to Microsoft Dynamics NAV. Microsoft Dynamics Entrepreneur Solution.
UPGRADE Microsoft Dynamics Entrepreneur Solution Upgrading Microsoft Dynamics Entrepreneur to Microsoft Dynamics NAV White Paper June 2008 The information contained in this document represents the current
More informationCRM Form to Web. Internet Lead Capture. Product Registration Instructions VERSION 1.0 DATE PREPARED: 1/1/2013
CRM Form to Web Internet Lead Capture Product Registration Instructions VERSION 1.0 DATE PREPARED: 1/1/2013 DEVELOPMENT: BRITE GLOBAL, INC. 2013 Brite Global, Incorporated. All rights reserved. The information
More informationPipeliner CRM Phaenomena Guide Lead Management. 2015 Pipelinersales Inc. www.pipelinersales.com
Lead Management 205 Pipelinersales Inc. www.pipelinersales.com Lead Management Learn how to use sales lead management with Pipeliner Sales CRM Application. CONTENT. Creating and sharing the Sales Lead
More informationFeature for India (Third-party invoice)
Microsoft Dynamics AX Feature for India (Third-party invoice) White Paper Date: December 2006 Table of Contents Introduction... 3 Third-party invoice... 3 Post a third-party invoice...3 Forms for this
More informationLifecycle Services for Syncade Logistics
Service Data Sheet Lifecycle Services for Syncade Logistics Offering the Right Service at the Right Time to Help You Operate Safely, Optimize Asset Reliability and Improve Process Capabilities. Introduction
More informationPipeliner CRM Phaenomena Guide Add-In for MS Outlook. 2015 Pipelinersales Inc. www.pipelinersales.com
Add-In for MS Outlook 205 Pipelinersales Inc. www.pipelinersales.com Add-In for MS Outlook Learn how to use sales lead management with Pipeliner MS Outlook Add-In. CONTENT. Setting up Pipeliner Add-In
More informationCRM to Exchange Synchronization
CRM to Exchange Synchronization End-User Instructions VERSION 2.0 DATE PREPARED: 1/1/2013 DEVELOPMENT: BRITE GLOBAL, INC. 2013 Brite Global, Incorporated. All rights reserved. The information contained
More informationSUPPORT POLICY SUPPORT POLICY
SUPPORT POLICY SUPPORT POLICY Copyright This document is provided "as- is". Information and views expressed in this document, including URL and other Internet Web site references, may change without notice.
More informationCRM to Exchange Synchronization
CRM to Exchange Synchronization Product Registration Instructions VERSION 2.0 DATE PREPARED: 1/1/2013 DEVELOPMENT: BRITE GLOBAL, INC. 2012 Brite Global, Incorporated. All rights reserved. The information
More informationPublish Date: 19/06/14 Version: 1.2. Call Recording/Logging Service Level Agreement. Page: 1. Call Recording/Logging Service Level
Publish Date: 19/06/14 Version: 1.2 Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Optional Service Provision Features 3 5. Hardware RMA Process 4 6. Supported Coverage
More informationHP IT Professional Help Desk for SMB Service HP Care Pack Services
HP IT Professional Help Desk for SMB Service HP Care Pack Services Technical data HP IT Professional Help Desk for SMB Service gives Small to Medium Business customers a single source of 2nd and 3rd Level
More informationPANO MANAGER CONNECTOR FOR SCVMM& HYPER-V
PANO MANAGER CONNECTOR FOR SCVMM& HYPER-V Version 6.0.8 Published: DEC-2013 Updated: 24 MAR 2014 2005-2014 Propalms Ltd. All rights reserved. The information contained in this document represents the current
More informationChapter 8 Service Management
Microsoft SQL Server 2000 Chapter 8 Service Management SQL Server 2000 Operations Guide Abstract This chapter briefly presents the issues facing the database administrator (DBA) in creating a service level
More informationStandard Success Program
Support Services Apptio Customer Support is dedicated to providing customers with responsive, high-quality assistance to your inquiries regarding your use of the Apptio Subscription Services. Our support
More informationSmart Operations Management Suite
Lifecycle Services for Syncade Operations Smart Operations Management Suite Service Data Sheet Lifecycle Services for Syncade Operations Smart Operations Management Suite Offering the Right Service at
More informationMajor Retailer Achieves Compliance With the PCI Data Security Standard
Leading Online Retailer INDUSTRY Online retail clothing sales COMPANY PROFILE This world-class apparel business operates multiple enterprises under multiple brands. BUSINESS SITUATION Had difficulty meeting
More informationThe 2007 R2 Version of Microsoft Office Communicator Mobile for Windows Mobile: Frequently Asked Questions
The 2007 R2 Version of Microsoft Office Communicator Mobile for Windows Mobile: Frequently Asked Questions Published: December 2008 Information in this document, including URL and other Internet Web site
More informationSIMPLIFIED. HP Software Premier Services Service Brief. The next generation of HP Software Premier Services
HP Software Premier Services Service Brief HP Software Premier Services for standard products and integrated solutions SIMPLIFIED The next generation of HP Software Premier Services HP SoFTwarE PrEMIEr
More informationPolycom Global Services
SUPPORT SERVICES OVERVIEW Polycom Global Services Support Services Polycom Global Services wants to help you select the best support option for your needs. We understand your decision will be based on
More informationMicrosoft Axapta Financial Management consists of several individually packaged offerings: Microsoft Axapta Financials I and Financials II
Microsoft Business Solutions Axapta Financial Management helps you effectively increase your business while maintaining control over your financial management processes. Key Benefits: Helps you increase
More informationProfessional CRM Support. Telephone: 01625 322 230 Website: www.thecrmbusiness.com Email: support@thecrmbusiness.com
Professional CRM Support Professional CRM Support Maximising the benefit from your CRM investment The CRM Business is proud to work with our clients to deliver great CRM Solutions. We understand that once
More informationCloud Services Service Level Agreement. Publish Date: 30/06/14 Version: 1.2. Cloud Services Service Level Agreement Page: 1
Cloud Services Service Level Agreement Publish Date: 30/06/14 Version: 1.2 Cloud Services Service Level Agreement Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Supported
More informationMICROSOFT DYNAMICS CRM Vision. Statement of Direction. Update: May, 2011
MICROSOFT DYNAMICS CRM Vision Statement of Direction Update: May, 2011 Microsoft Dynamics CRM - Statement of Direction, May 2011 EXECUTIVE SUMMARY Microsoft has delivered significant innovation and value
More informationStatement of Direction
MICROSOFT DYNAMICS CRM Vision Statement of Direction November 2012 NOTE: The guidance included in this document reflects current release objectives as of November 2012. This document is not intended to
More informationMicrosoft Solutions for Security. Delivering the Windows Server 2003 Security Guide
Microsoft Solutions for Security Delivering the Windows Server 2003 Security Guide Information in this document, including URL and other Internet Web site references, is subject to change without notice.
More informationSQL Server 2005 Reporting Services (SSRS)
SQL Server 2005 Reporting Services (SSRS) Author: Alex Payne and Brian Welcker Published: May 2005 Summary: SQL Server 2005 Reporting Services is a key component of SQL Server 2005. Reporting Services
More informationTechnical Support Guide. MaaS360.com
Technical Support Guide MaaS360.com Copyright 2015 Fiberlink Communications Corporation. All rights reserved. Information in this document is subject to change without notice. The software described in
More informationCUSTOMER GUIDE. Support Services
CUSTOMER GUIDE Support Services Table of Contents Nexenta Support Overview... 4 Support Contract Levels... 4 Support terminology... 5 Support Services Provided... 6 Technical Account Manager (TAM)... 6
More informationPrivacy in the Cloud Computing Era. A Microsoft Perspective
Privacy in the Cloud Computing Era A Microsoft Perspective November 2009 The information contained in this document represents the current view of Microsoft Corp. on the issues discussed as of the date
More informationStorageCraft Technical Support Guide
StorageCraft Technical Support Guide StorageCraft Technical Support Services 2014 StorageCraft Technology Corporation. All Rights Reserved. This brochure is for informational purposes only. STORAGECRAFT
More informationIntegration points: Project management and accounting and other Microsoft Dynamics AX 2012 modules
Microsoft Dynamics AX 2012 Integration points: Project management and accounting and other Microsoft Dynamics AX 2012 modules White Paper This document provides an overview of the ways that the Project
More informationDatacenter Management Optimization with Microsoft System Center
Datacenter Management Optimization with Microsoft System Center Disclaimer and Copyright Notice The information contained in this document represents the current view of Microsoft Corporation on the issues
More informationConsumerization and Security
Effective Security Practices Series Employee-owned smart phones, laptops, and other mobile devices have entered the IT security landscape - bringing both utility and risk. This trend is a part of a larger
More informationExhibit A Subscription Services
Exhibit A Subscription Services 1. Mirantis Subscription Services. Mirantis Subscription Services includes Mirantis OpenStack Support for Mirantis OpenStack Software and Open Source Components in consideration
More informationSupport Procedures Last Updated: May 7, 2008
Support Procedures Last Updated: May 7, 2008 Table of Contents Support Scope... 1 Support Levels... 2 Web Support vs. Phone Support... 4 Entering a Ticket... 4 How to get support... 5 Requests & Minor
More informationFlexTrac Client Support & Software Maintenance Policies
Supporting the IP Community Powered by TORViC Technologies, Inc. SINCE 1996 [t]: +1.855.997.9933 [f]: +1.302.721.6266 [w]: www.flextrac.com [e]: Info@FlexTrac.com the largest provider of tailored Intellectual
More informationChecking System Requirements. How-To Guide
Checking System Requirements How-To Guide COPYRIGHT NOTICE Copyright 2003-2014 Integrated Practice Solutions, Inc. All rights reserved. This ChiroTouch document is for use with ChiroTouch. Because ChiroTouch
More informationImplementing Business Portal in an Extranet Environment
Implementing Business Portal in an Extranet Environment Published: December 2005 Table of contents Introduction...1 What is extranet access?...1 Why deploy Business Portal in an extranet?...1 Order Management...1
More informationTechnical Brief for Windows Home Server Remote Access
Technical Brief for Windows Home Server Remote Access Microsoft Corporation Published: October, 2008 Version: 1.1 Abstract This Technical Brief provides an in-depth look at the features and functionality
More informationDeciding When to Deploy Microsoft Windows SharePoint Services and Microsoft Office SharePoint Portal Server 2003. White Paper
Deciding When to Deploy Microsoft Windows SharePoint Services and Microsoft Office SharePoint Portal Server 2003 White Paper Published: October, 2003 Table of Contents Introduction 4 Relationship between
More informationEfficient, Effective Outreach
White Paper Efficient, Effective Outreach Four best practices for optimizing outbound customer care using today s multi-channel interactive technology and personalization principles By Grant Shirk, Director,
More informationPublish Date: 19/06/14 Version: 1.2. Internet Connectivity Service Level Agreement. Page: 1. Internet Connectivity Service Level
Publish Date: 19/06/14 Version: 1.2 Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Supported Coverage Window 4 5. Incident and Service Request Targets 5 6. Manufacturer
More informationDOCUMENT MANAGEMENT SYSTEM WHITE PAPER
DOCUMENT MANAGEMENT SYSTEM WHITE PAPER MARCH 2013. SUMMARY BEXEL Consulting Document Management System serves as a central database for all project-related information, throughout the project lifecycle.
More informationKey Benefits: Minimize lead times and maximize on-time deliveries to customers. Respond quickly to changes in demand for materials and capacity
Microsoft Business Solutions Axapta Master Planning streamlines your manufacturing processes and supply chain to help you reduce costs and satisfy customer demands. Key Benefits: Minimize lead times and
More informationCommunicate: Data Service Level Agreement. Author: Service Date: October 13. Communicate: Data Service Level Agreementv1.
Communicate: Data Service Level Agreement Author: Service Date: October 13 Communicate: Data Service Level Agreementv1.1 Page 1 of 12 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3
More informationPublish Date: 30/06/14 Version: 1.2
Publish Date: 30/06/14 Version: 1.2 Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Optional Service Provision Features 4 5. Hardware RMA Process 4 6. Supported Coverage
More informationTimesheet audit trail and absence reporting for DCAA. Syed Ali May 2014
Timesheet audit trail and absence reporting for DCAA This document describes the timesheet audit trail and absence reporting features in Microsoft Dynamics AX 2012 R3 that help organization meet requirements
More informationS1200 Technical Support Service Overview
S1200 Technical Support Service Overview Nic Chalk March 2015 V1.13 The information contained herein is believed to be accurate at the time of publication, but updates may be posted periodically and without
More informationOur goal is to create total solutions that are as unique as our clients.
STREAMLINE Microsoft Dynamics CRM Consumer Finance Company Increases Efficiency and Facilitates Growth White Paper Customer Relationship Management Date: July 2006 www.microsoft.com/crm About the Author
More information(Microsoft Affiliate to complete) Premier Support Services Description Number (Microsoft Affiliate to complete) Schedule Number
Microsoft Premier Support Services Exhibit: Cyber Security Architecture and Planning (CAP) Workshop (Microsoft Affiliate to complete) Premier Support Services Description Number (Microsoft Affiliate to
More informationStep-by-Step Guide for Monitoring in Windows HPC Server 2008 Beta 2
Step-by-Step Guide for Monitoring in Windows HPC Server 2008 Beta 2 Microsoft Corporation Published: May 2008 Abstract This guide provides procedures and guidance for monitoring compute nodes in Windows
More informationBuilding More Secure Commercial Software: The Trustworthy Computing Security Development Lifecycle
Building More Secure Commercial Software: The Trustworthy Computing Development Lifecycle Steven B. Lipner Microsoft Corporation With the growth of the Internet as a vehicle for commercial, governmental,
More informationProfessional CRM Support
Professional CRM Support Professional CRM Support Maximising the benefit from your CRM investment The CRM Business is proud to work with our clients to deliver great CRM Solutions. We understand that once
More informationHP PC Helpdesk Service
HP PC Helpdesk Service HP Care Pack Services Technical data HP PC Helpdesk Service gives professionals in small and medium-sized businesses access to advice and assistance for popular software applications,
More informationAvePoint CRM Migration Manager for Microsoft Dynamics CRM. Release Notes
AvePoint CRM Migration Manager for Microsoft Release Notes AvePoint CRM Migration Manager 3.1.1 for Microsoft Release Date: July 16, 2014 Required Minimum Version for Direct Update New License Required?
More informationCRM Form to Web. Internet Lead Capture. Web Form Configuration Instructions VERSION 1.0 DATE PREPARED: 1/1/2013
CRM Form to Web Internet Lead Capture Web Form Configuration Instructions VERSION 1.0 DATE PREPARED: 1/1/2013 DEVELOPMENT: BRITE GLOBAL, INC. 2013 Brite Global, Incorporated. All rights reserved. The information
More informationExecutive Summary WHO SHOULD READ THIS PAPER?
The Business Value of Business Intelligence in SharePoint 2010 Executive Summary SharePoint 2010 is The Business Collaboration Platform for the Enterprise & the Web that enables you to connect & empower
More informationWindows Embedded Security and Surveillance Solutions
Windows Embedded Security and Surveillance Solutions Windows Embedded 2010 Page 1 Copyright The information contained in this document represents the current view of Microsoft Corporation on the issues
More informationWindows Small Business Server 2003 Upgrade Best Practices
Windows Small Business Server 2003 Upgrade Best Practices Microsoft Corporation Published: May 2005 Version: 1 Abstract To ensure a successful upgrade from the Microsoft Windows Small Business Server 2003
More informationMagento Enterprise Edition Technical Support Guide
Magento Enterprise Edition Technical Support Guide AUGUST 2013 Thank you for using Magento Enterprise Edition. Technical support is a vital part of the total Magento Enterprise Edition customer experience.
More informationhttp://www.microsoft.com/middleeast/arabicdev/farsi/wpaper.asp Office Language Interface Pack for Farsi (Persian) Content
Page 1 of 11 Office Language Interface Pack for Farsi (Persian) Abstract Microsoft Office Language Interface Pack (LIP) is a high-quality, localized skin for emerging and minority language markets. LIP
More informationMagento Enterprise Edition Customer Support Guide
Magento Enterprise Edition Customer Support Guide April 2015 Thank you for using Magento Enterprise Edition Customer support is a vital part of the total Magento Enterprise Edition customer experience.
More informationHow To Create A Help Desk For A System Center System Manager
System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and
More informationPrivia Support hours and methods
Tech Note: Privia Support hours and methods Privia Support hours and methods Copyright 2011 by Privia LLC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed,
More informationTroubleshooting File and Printer Sharing in Microsoft Windows XP
Operating System Troubleshooting File and Printer Sharing in Microsoft Windows XP Microsoft Corporation Published: November 2003 Updated: August 2004 Abstract File and printer sharing for Microsoft Windows
More informationLeveraging BPM Workflows for Accounts Payable Processing BRAD BUKACEK - TEAM LEAD FISHBOWL SOLUTIONS, INC.
Leveraging BPM Workflows for Accounts Payable Processing BRAD BUKACEK - TEAM LEAD FISHBOWL SOLUTIONS, INC. i Fishbowl Solutions Notice The information contained in this document represents the current
More informationOpen Source at Microsoft. Aras Drives Performance in Product Life-Cycle Processes
Open Source at Microsoft Aras Drives Performance in Product Life-Cycle Processes Built on the Microsoft.NET Framework, Aras Innovator enterprise open-source software automates new product introduction,
More informationWindows Scheduled Tasks Management Pack Guide for System Center Operations Manager. Published: 07 March 2013
Windows Scheduled Tasks Management Pack Guide for System Center Operations Manager Published: 07 March 2013 Copyright Information in this document, including URL and other Internet Web site references,
More informationOnline Transaction Processing in SQL Server 2008
Online Transaction Processing in SQL Server 2008 White Paper Published: August 2007 Updated: July 2008 Summary: Microsoft SQL Server 2008 provides a database platform that is optimized for today s applications,
More informationCA Nimsoft Service Desk
CA Nimsoft Service Desk Rapid Workflow Implementation Guide 7.13.7 Legal Notices Copyright 2013, CA. All rights reserved. Warranty The material contained in this document is provided "as is," and is subject
More informationLab Answer Key for Module 11: Managing Transactions and Locks
Lab Answer Key for Module 11: Managing Transactions and Locks Table of Contents Lab 11: Managing Transactions and Locks 1 Exercise 1: Using Transactions 1 Exercise 2: Managing Locks 3 Information in this
More information5nine V2V Easy Converter
5nine V2V Easy Converter February 2014 11 Table of Contents Summary... 5 System requirements... 5 Use of the application... 6 2 2014 5nine Software. All rights reserved. All trademarks are the property
More informationModule 1: Introduction to Designing Security
Module 1: Introduction to Designing Security Table of Contents Module Overview 1-1 Lesson 1: Overview of Designing Security for Microsoft Networks 1-2 Lesson 2: Introducing Contoso Pharmaceuticals: A Case
More informationWindows Embedded Compact 7: RemoteFX and Remote Experience Thin Client Integration
Windows Embedded Compact 7: RemoteFX and Remote Experience Thin Client Integration Windows Embedded Technical Article Summary: Microsoft RemoteFX is a new Windows Server 2008 R2 SP1 feature that enables
More informationProactive Performance Management for Enterprise Databases
Proactive Performance Management for Enterprise Databases Abstract DBAs today need to do more than react to performance issues; they must be proactive in their database management activities. Proactive
More informationStatement of Work. Systems Center Configuration Manager. Prepared for School Board of Sarasota County Thursday, 12 June 2008 Version 1.3.
Statement of Work Systems Center Configuration Manager Prepared for School Board of Sarasota County Thursday, 12 June 2008 Version 1.3.1 Released Prepared by Dom Vila Program Manager dom.vila@microsoft.com
More informationFile and Printer Sharing with Microsoft Windows
Operating System File and Printer Sharing with Microsoft Windows Microsoft Corporation Published: November 2003 Abstract File and printer sharing in Microsoft Windows allows you to share the contents of
More informationCustomer Hosted Service Description and Service Level
Customer Hosted Service Description and Service Level Customer Hosted service description and service level Copyright Egton Medical Information Systems Limited 2014 Controlled Document Version 8: 1 November
More informationWorkflow approval via email
Microsoft Dynamics AX Workflow approval via email White Paper This document highlights the functionality in Microsoft Dynamics AX 2012 R2 that allows workflow to be configured so that a user can take approval
More informationBuilding Your IT on Hosted Microsoft Infrastructure
Building Your IT on Hosted Microsoft Infrastructure Demystifying Microsoft licensing rules for organizations that want to tap cloud opportunities with Microsoft IT assets MARCH 2012 MACTUS GROUP Table
More information