CAHPS Database Interactive Chartbook/Reporting System
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1 CAHPS Special Topics CAHPS Database Interactive Chartbook/Reporting System Janice Ricketts, CAHPS Database Manager Westat Dale Shaller, Managing Director, CAHPS Database Shaller Consulting
2 CAHPS Database Mission To provide an independent, trusted source of national comparative CAHPS survey data to help organizations measure and improve patient centered care and to support research and policy aimed at improving the science of measuring the patient care experience.
3 Major Functions Benchmarking: Facilitate comparisons of CAHPS survey results among the range of CAHPS survey sponsors, to evaluate health system performance and support quality measurement and improvement. Research: Provide authorized access to CAHPS data, to support health services and policy research related to consumer and patient assessments of care.
4 Participation All sponsors of CAHPS surveys that are administered independently according to CAHPS specifications are invited to participate Participation is voluntary and free of charge (except for special analyses) Sponsors include: Health plan data: Plans, Medicaid/SCHIP, Medicare Hospital data: Hospitals, vendors Clinician/group data: Regional collaboratives, medical groups, plans, TRICARE, others to be determined
5 Advisory Group AHRQ CAHPS Grantees RAND Yale/Harvard CMS Medicare CMS Medicaid Office of Personnel Management Department of Defense Consumer groups Employer groups State Medicaid Health plans Hospital systems Medical boards Statewide information organizations
6 CAHPS Database Components CAHPS Health Plan Survey Database CAHPS Hospital Survey Database CAHPS Clinician & Group Survey Database
7 CAHPS Health Plan Survey Database 11 years of data ( ) Over 700 plan samples each year Commercial, Medicaid/SCHIP, Medicare Over 3.7 million respondents Data Agreement with NCQA Commercial Health Plan Data submitted by health plans to NCQA
8 CAHPS Health Plan Survey Products and Services Annual CAHPS Health Plan Survey Chartbook Summary level comparisons Composites and individual question items Health Plan Sponsor Reports Customized reports to Medicaid and SCHIP Sponsors Sponsors plan specific, case mix adjusted scores are compared to benchmarks Research Files (authorized access only) Support to NHQR and NHDR
9 CAHPS Hospital Survey (H-CAHPS) Database 3 years of data ( ) 2005 data submitted from 254 hospitals representing 84,779 respondents 2006 data submitted from 927 hospitals representing 190,690 respondents 2007 data submitted from 1,313 hospitals representing 547,390 respondents Future activities will be conducted in collaboration with CMS for consistency in data submission and published benchmarks
10 H-CAHPS Products and Services Annual H CAHPS Chartbook Companion report on percentile scores Support to CHART Project in California: Serve as neutral data aggregator for CHART hospitals and vendors Began case mix scoring and reporting in 2007 Research Files (authorized access only) Support to NHQR and NHDR
11 Clinician & Group Survey Database Currently in development stage Now compiling existing data sets from available sources: Regional collaborations (e.g., MA and CA) Health plans and medical groups Department of Defense (TRICARE) Working with MNCM to serve as aggregator for visit specific data from multiple vendors and medical groups Contacting national vendors to discuss development plans Developing data submission specifications for release in early 2009: Patient level data files for multiple versions Practice level characteristics for summary comparisons
12 New CAHPS Database Interactive Reporting System Developing new online reporting system for all CAHPS surveys Will eliminate need for paper reports Features will include: Public access (for all users): Summary level results Frequency distributions and bar charts Trending Ability to create and download custom reports Private access (for participating sponsors): Password protected area will allow sponsors to view detailed comparative data to assess their own scores by selected characteristics
13 CAHPS Database Interactive Reporting System Currently in development Data included CAHPS Health Plan survey data CAHPS Clinician and Group data (when available) Release date Spring 2009
14 Online Reporting System Demonstration
15 How You Can Participate All participation is voluntary All data are protected Only summary level data are reported No sponsor, plan, group, or practitioner names are published To contribute data and obtain access to new online system, contact us: E mail: [email protected] Toll free number: For more information:
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