I JUST WIN. NOW, I NEVER GAMBLE. TODAY IS WON. LET S TAKE ON TOMORROW. Schedule a demo today. vauto.com/justwin

Size: px
Start display at page:

Download "I JUST WIN. NOW, I NEVER GAMBLE. TODAY IS WON. LET S TAKE ON TOMORROW. Schedule a demo today. vauto.com/justwin 888-362-5783"

Transcription

1 2014 Cover final.qxp 9/15/2014 3:41 PM Page 1

2 AN-Supplement Landscape_AN-Supplement Landscape.qxd 9/9/2014 9:54 AM Page 1 The used car business used to be a gamble. But I m not a betting man. I m not a psychic. Ζ GRQȇW OLNH ZDVWLQJ WLPH ZRQGHULQJɋȃɋΖȇG UDWKHU make the move I know will work. When we VZLWFKHG WR 3URYLVLRQ Ζ ȴQDOO\ IHOW OLNH P\VHOI Like the guy who knows what my shoppers ZDQW EHIRUH WKH\ GR DQG KDV LW EHIRUH WKH\ get here. The guy who always comes out ahead, and leaves the guessing and gut-checking to the guy down the street. NOW, I NEVER GAMBLE. I JUST WIN. TODAY IS WON. LET S TAKE ON TOMORROW. Schedule a demo today. vauto.com/justwin

3 GUIDE TO CERTIFIED PRE-OWNED VEHICLE PROGRAMS contents Acura, Audi, Bentley, BMW, Cadillac...5 Chrysler Group, Ford Motor Co., General Motors, Honda, Hyundai...6 Infiniti, Jaguar, Kia, Land Rover, Lexus...7 Lincoln, Maserati, Mazda, Mercedes-Benz, Mini...8 Mitsubishi, Nissan, Porsche, Rolls-Royce, Smart...9 Subaru, Toyota, Volkswagen, Volvo...10 Glossary of terms...10 Certified pre-owned vehicle sales, 2013 by month...11 Arlena Sawyers Industrywide sales of certified used vehicles, with strong factory support, are on track for another record year, rising 9 percent through August from the year-earlier level. That follows a 15 percent sales gain in 2013 that pushed annual volume past 2 million for the first time, to 2,113,173 vehicles. Through August, the industry sold 1,556,245 certified used cars and light trucks, with a wide range of brands posting double-digit gains. Certified used-vehicle sales for Nissan Division, for instance, rose 19 percent in the first eight months of 2014 to 92,777, while certified used-vehicle sales at its luxury sibling Infiniti surged 78 percent to 13,662. Derrick Hatami, vice president of U.S. sales for Nissan North America, attributed Nissan Division s sales gains to several factors, including its 7-year/100,000-mile and special finance rates from its captive finance company. He noted that about 80 percent of the brand s are fully engaged in the. Hatami said about one-third of online consumer interaction and lead volume for new and certified used vehicles stems from mobile devices. So Nissan Division will introduce a mobile website for certified used vehicles this month. Larry Pryg, national manager of GM Certified Pre-Owned Vehicles, predicted that his company s certified used sales will grow at least 10 percent this year. GM Certified includes the sales of certified Buick, Chevrolet and GMC vehicles. Cadillac has a separate. He cited several factors for GM Certified s sales increases, including a that enables salespeople to explain the value of a certified used vehicle to consumers by putting a price tag on individual features. Using a one-page checklist, GM hip salespeople point out the cost of items such as the vehicle s 12- month/12,000-mile limited new-vehicle extension, 2-year/24,000-mile maintenance plan and trial offers of SiriusXM satellite radio and OnStar, a vehicle telematics system. All told, the retail value of the features is about $2,135. It s the best way to explain it to a customer, especially when you have an advantage, Pryg said. I N T R O D U C T I O N Certified sales set sights on record Certified used-vehicle sales for Chrysler Group rose 17 percent through August to 96,686. Chrysler Group certified sales include Chrysler Division, Dodge, Ram, Fiat and Jeep. Eric Swanson, head of Chrysler s certified used-vehicle sales, said enhancements made last year are bearing fruit. Chrysler simplified its certified used-vehicle to a single 7-year/100,000 mile powertrain that starts from the time the vehicle was sold as new and a 3- month/3,000 mile bumper-to-bumper. Previously, there were multiple warranties for certified used vehicles depending on vehicle model years. But the most significant step, Swanson said, was expanding and bringing in-house its field team that calls on. The team had been made up of contract employees. Their job is solely to talk about certified pre-owned and expand participation and, as you can see from the results, expand our certified pre-owned sales, Swanson said. American Honda Motor Co. and Toyota Motor Sales U.S.A. Inc. stood out among major brands in posting lower certified used-vehicle sales so far this year. The declines were in part because of reduced inventory of certifiable vehicles due to the drop in sales at both companies after the March 2011 earthquake and tsunami in Japan. Toyota brand s certified used-vehicle sales through August slipped 6 percent to 239,251 and Lexus brand s rose 2 percent, leaving Toyota Motor Sales certified total off 5 percent at 289,282. Meanwhile, Honda brand s certified used-vehicle sales through August dropped 8 percent to 158,487 and Acura brand s dipped 2 percent to 27,761. Brian Butts, American Honda s manager of automobile remarketing, said one reason for the certified used-vehicle sales slide was that some had been temporarily suspended from the this year for failing to adhere to certification guidelines. He said American Honda is restructuring the certified s for both its brands and expects to introduce improved s this year. He would not say how many were suspended this year or give specifics of the improved s. Butts said stricter compliance guidelines were adopted for Acura in May 2012 and for Honda in September We want to make the best certified used-vehicle in the industry, Butts said. That is our ultimate goal. c Sponsored by 3

4 THE SOLUTION With everything that s changed for, one thing remains the same: You re here to win. And helping win is at the heart of everything we do at vauto. With Provision for your used inventory and Conquest for your new. Get vauto in your corner today, and you ll soon YOU HAVE WON vauto.com

5 Program name/top executive/web address No. of in / Total newcar fees per vehicle criteria Independent third-party inspection Acura Acura Certified Pre-Owned Vehicles 273/ $ point inspection Yes CPO extends the powertrain to 84 months/100,000 miles Yes No/$0 Yes/$0 3-day Brian Butts 275 $655 voluntary 6 model years or newer from original in-service date exchange manager, automobile remarketing participation Less than 80,000 miles 12-month/12,000-mile limited following expiration only acura.com/certifiedpreowned.aspx agreement of new-car 12 months roadside assistance; trip interruption benefits; free 3-month trial of SiriusXM Radio Vehicle history report provided Is there a deductible?/ cost Is the transferable?/ fee return/ exchange Audi Audi Certified Pre-Owned 279/ $1,350- Audi franchised 300+ point inspection Yes Remainder of new-car limited Yes Yes/$85 Yes/$150 None Jeff Johnson 279 $1,950 dealer in 5 model years or newer 24 months/50,000 miles comprehensive after new-car manager, certified pre-owned good standing Less than 60,000 miles expires (transferable between private parties); cars.audiusa.com Vehicle must have been total vehicle miles not to exceed 100,000 miles in service for at least Roadside assistance 4 months or 4,000 miles Bentley* Bentley Pre-Owned 41/ N.A. Bentley-trained Pass demanding No Comprehensive and exclusive unlimited-mileage Bentley Yes No/$0 Yes/$50 Varies Derrick Fraesdorf 41 and -certified technical inspection by valid for a minimum of 12 months with the by franchise development manager staff Bentley-certified technicians option to extend coverage further dealer bentleymotors.com/models/preowned See certified dealer for a Roadside recovery and home assistance to garaging and storage, *For details on Bentley s upcoming new CPO, complete list travel and accommodations cost (where applicable); car hire go to bentleymotors.com and car repatriation BMW* Certified Pre-Owned by BMW 339/ $600- s sign Comprehensive inspection Yes BMW CPO Elite: 60 months/75,000 miles; 12 months/25,000 miles Yes Yes/$50 Yes/$200 Joel Nash 339 $2,960 a participation 5 model years or newer comprehensive after new-car expires option head of pre-owned sales and corporate fleet agreement; Less than 60,000 miles BMW CPO: 72 months/100,000 miles; 24 months/50,000 miles bmwusa.com/cpo recondition with comprehensive after new-car expires *See CPO website for maintenance details only genuine CPO Elite: 5-year/unlimited miles roadside assistance; CPO: 6-year/unlimited miles BMW parts roadside assistance Cadillac Cadillac Certified Pre-Owned Vehicles 690/ $1,195 must be 172-point inspection No 6-year/70,000-mile bumper-to-bumper limited Yes No/$0 Yes/$0 None Glen Wahrman 930 enrolled, active 60 months from original from original in-service date remarketing manager in in-service date 3 months of OnStar and SiriusXM Radio at no additional cost cadillac.com and meet Less than 60,000 miles Roadside assistance, courtesy transportation, zero deductible, fully minimum transferable; available premium care maintenance (2011 or newer) compliance standards Note: Total new-car as of September fees may include per-vehicle certification fees, advertising fees and fees. Sponsored by N.A. = Not available Source: Automotive News Data Center and company sources 5

6 Program name/top executive/web address Chrysler Group* Certified Pre-Owned Vehicles 1,404/ $350 must 125-point inspection No Powertrain: up to 7 years/100,000 miles, depending on modeles Yes Yes /$100 Yes/$150 None Eric Swanson 2,600 complete 5 model years or newer year, from original in-service date head of certified pre-owned vehicle sales hip Less than 75,000 miles 3-month/3,000-mile Maximum Care from sale date certifiedpreowned.chrysler.com installation Upgraded available, including industry-exclusive fiatusa.com lifetime *Chrysler, Dodge, Fiat, Jeep and Ram No. of in / Total newcar fees per vehicle criteria Independent third-party inspection Vehicle history report provided Is there a deductible?/ cost Is the transferable?/ fee return/ exchange Ford Motor Co.* Ford Certified Pre-Owned 2,575/ $495, Meet training 172-point inspection Yes Powertrain 7-year/100,000-mile limited from Yes Yes/$100 Yes/$0 None Todd Fites 3,115 $695 for requirements; 6 model years or newer original in-service date and 12-month/12,000-mile comprehensive Ford Lincoln national CPO sales manager Super signed Less than 80,000 miles limited from end of new-car or CPO purchase ford.com/certified-used Duty agreement; date, whichever comes first *Ford division have the option to participate trucks $500-$1,500 7-year/100,000-mile roadside assistance from original in-service date and sell Mercury certified pre-owned vehicles & vans annual fee per dealer Free Carfax vehicle history report and covered by Carfax Buyback Guarantee planning volume General Motors Certified Pre-Owned Vehicles from 3,120/ $369 s 172-point inspection Yes Powertrain: 5-year/100,000-mile limited from original Yes No/$0 Yes/$0 3-day/ Chevrolet, Buick and GMC 4,220 sign a and reconditioning process in-service date and 6 years/100,000 miles on 2013 and newer Buicks 150-mile Larry Pryg participation 6 model years or newer Bumper-to-bumper: 12-month/12,000-mile limited customer national manager, GM CPO vehicles agreement Less than 75,000 miles extension after new-car expires satisfaction gmcertified.com CPO industry-exclusive 2-year/24,000-mile scheduled maintenance plan guarantee Roadside assistance, 24/7 courtesy transportation, trial offers of SiriusXM Radio and OnStar Honda Honda Certified Pre-Owned Vehicles 1,030/ $405- s 182-point inspection Yes Powertrain: 84 months/100,000 miles from original in-service date Yes No/$0 Yes/$0 None Brian Butts 1,038 $600 sign a 6 model years or newer Nonpowertrain:12 months/12,000 miles after new-car manager, automobile remarketing participation Less than 80,000 miles expires hondacars.com/certified agreement Free 3-month trial of SiriusXM Radio Hyundai Hyundai Certified Pre-Owned 749/ $399- must 150-point inspection (higher Yes Remainder of 5-year/60,000-mile new-car limited Yes Yes/$50 Yes/$0 None Jose Froehlich 826 $499 enroll in data for Equus and Sonata Hybrid) from original in-service date and zero miles senior manager, certified pre-owned extraction and 5 model years or newer CPO powertrain: 10 years/100,000 miles from original in-service date and zero miles hyundaicertified.com abide by Less than 60,000 miles 10-year/unlimited miles roadside assistance, travel interruption and rental guidelines Must pass Carfax vehicle car reimbursement for covered repairs, free 3-month trial of SiriusXM Radio history report Note: Total new-car as of September fees may include per-vehicle certification fees, advertising fees and fees. Source: Automotive News Data Center and company sources 6

7 Program name/top executive/web address No. of in / Total newcar fees per vehicle criteria Independent third-party inspection Infiniti Infiniti Certified Pre-Owned 202/ $899 s sign 167-point inspection Yes CPO extends basic coverage of the new-car limited Yes Yes/$50 Yes/$0 None Martin Gleason 207 agreement to 4 model years or newer 6 years/100,000 miles from original in-service date senior manager, CPO and pre-owned comply with all Less than 60,000 miles Roadside assistance, trip interruption, towing assistance, service car loan/rental infinitiusa.com/pre-owned/overview CPO Clean title history for full term of the ; free 3-month SiriusXM Radio guidelines Clean vehicle history 3-year Carfax Buyback Guarantee, complimentary first oil and filter change Optional Extended Protection Plan with 7-year/100,000-mile or 8-year/120,000-mile coverage Vehicle history report provided Is there a deductible?/ cost Is the transferable?/ fee return/ exchange Jaguar Jaguar Select Certified Pre-Owned 165/ Varies Available 150-point inspection No Up to 6 years/100,000 miles from original in-service date Yes No/$0 Yes/$0 None David Wolfe 165 by to all 5 model years or newer 24 months/50,000 miles comprehensive after new-car JLR national remarketing manager model Jaguar Less than 60,000 miles expires jaguarusa.com/certified-preowned/benefits 12-month/50,000-mile comprehensive on off-cycled CPO vehicles 24-hour roadside assistance, trip interruption benefits, rental car reimbursement Kia Kia Certified Pre-Owned Program 706/ $450 Enrollment 150-point inspection No Powertrain: 10-year/100,000-mile limited from Yes Yes/$50 Yes/$0 See Michael Sprague 773 and adherence 5 model years or newer original in-service date dealer executive vp, sales and marketing to certification Less than 60,000 miles Factory 10-year/100,000-mile is nontransferable for kia-cpo.com policy and 12-month/12,000-mile Platinum mechanical coverage details procedures Comprehensive on off-cycled CPO vehicles covered and 24/7 call center for customer assistance Land Rover Land Rover Select Certified Pre-Owned 166/ Varies Available 150-point inspection No Up to 6 years/100,000 miles from original in-service date Yes No/$0 Yes/$0 None David Wolfe 166 by to all 5 model years or newer 24 months/50,000 miles comprehensive after new-car JLR national remarketing manager model Land Rover Less than 60,000 miles expires landroverusa.com/cpo 12-month/50,000-mile comprehensive on off-cycled CPO vehicles 24-hour roadside assistance, trip interruption benefits, rental car reimbursement Lexus Lexus Certified Pre-Owned 234/ $995 signs 161-point inspection Yes 100,000 miles from original in-service date or 36 months from Yes No/$0 No/$0 None Todd Ferguson 234 a CPO 6 model years or newer CPO date of sale, whichever occurs first national manager, Lexus market rep. enrollment 24-hour roadside assistance, trip interruption coverage, loaner and CPO manager form a vehicle (first basic service and loaner vehicle are free) lexus.com/cpo Note: Total new-car as of September fees may include per-vehicle certification fees, advertising fees and fees. Sponsored by Source: Automotive News Data Center and company sources 7

8 Program name/top executive/web address No. of in / Total newcar fees per vehicle criteria Independent third-party inspection Lincoln* Lincoln Certified Pre-Owned 838/ $995 Compliance test 200-point inspection Yes 6-year/100,000-mile comprehensive limited Yes Yes/$100 Yes/$0 None Todd Fites 910 required; 6 model years or newer from original in-service date Ford Lincoln national CPO sales manager $500-$1,500 Less than 60,000 miles Optional extended 7 years/75,000 miles or 7 years/100,000 miles available lincoln.com/certified-used annual fee Complimentary roadside assistance 24 hours/7 days a week; rental *Lincoln have the option to participate based on dealer car expense reimbursement, and destination expense assistance and sell Mercury certified pre-owned vehicles planning volume Free Carfax vehicle history report and covered by Carfax Buyback Guarantee Vehicle history report provided Is there a deductible?/ cost Is the transferable?/ fee return/ exchange Maserati Certified Pre-Owned by Maserati 95/ $1,795- s sign Less than 48 months from No 24-month/50,000-mile comprehensive Named Exclusion Yes No/N.A. Yes/N.A. Alex Salamone 95 $2,395 a participation original in-service date coverage after new-car 48-month/50,000-mile expires option director, business development with $250 agreement Less than 50,000 miles for a total of up to 6-year/100,000-mile coverage maseratipreowned.com inspection Maintained in accordance with Roadside assistance credit (all factory guidelines, comprehensive models) inspection and reconditioning Mazda Mazda Certified Pre-Owned Vehicle Program 617/ $0 s sign 150-point inspection No Powertrain: 7-year/100,000-mile limited from original Yes No/$0 Yes/$0 None Roger Basa 636 enrollment; a participation 6 model years or newer in-service date manager, remarketing and CPO $399 agreement Less than 80,000 miles 12-month/12,000-mile additional limited that begins mazdausa.com per vehicle at the end of the new-car factory or on CPO purchase date certification fee 24-hour roadside assistance for the duration of the, 3-year Buyback Protection offer with Autocheck Mercedes-Benz Mercedes-Benz Certified Pre-Owned Program 364/ $595- s must Rigorous inspection process Yes Remainder of new-car limited Yes No/$0 Yes/$0 7-day/ Dietmar Exler 364 $1,580 meet training 6 model years or newer 12-month limited with no mileage maximum 500-mile vice president, sales operations MBCPO and performance Less than 75,000 miles after new-car expires exchange mbusa.com/mercedes/cpo base criteria as outlined 12-month or 24-month extended limited available in the Mercedes-Benz also with no mileage maximum CPO 24-hour roadside assistance Mini Mini Next Certified Pre-Owned 120/ $450/ s sign a Mini Next vehicle Yes Mini Next 575: 12 months/25,000 miles comprehensive after Yes Yes/$50 Yes/$200 None Joel Nash 120 $1,095 participation inspection checklist new-car expires head of pre-owned sales and corp. fleet agreement; 5 model years or newer Mini Next CPO: 24 months/50,000 miles comprehensive after miniusa.com/mininext reconditioned Less than 60,000 miles new-car expires with only genuine Mini Next 575: 5-year/unlimited miles roadside assistance Mini parts Mini Next CPO: 6-year/unlimited miles roadside assistance Note: Total new-car as of September fees may include per-vehicle certification fees, advertising fees and fees. N.A. = Not available Source: Automotive News Data Center and company sources 8

9 Program name/top executive/web address No. of in / Total newcar fees per vehicle criteria Independent third-party inspection Vehicle history report provided Is there a deductible?/ cost Is the transferable?/ fee Mitsubishi Mitsubishi Certified Pre-Owned Program 358/ $199- One-time 123-point inspection No 10 years/100,000 miles from original in-service date Yes No/$0 No/$0 None Neal Smith 381 $699 enrollment 5 model years or newer director, vehicle operations fee of $595 Less than 60,000 miles mitsubishicars.com return/ exchange Nissan Nissan Certified Pre-Owned 854/ $395 s sign 167-point inspection Yes Powertrain: 7 years/100,000 miles from original in-service date Yes Yes/$50 Yes/$0 None Martin Gleason 1,064 agreement to 6 model years or newer Roadside assistance: 7 years/100,000 miles from original in-service date senior manager, CPO and pre-owned comply with all Less than 80,000 miles 3-year Carfax Buyback Guarantee and free 3-month trial of SiriusXM Radio nissanusa.com/cpo CPO Clean title history Optional Security + Plus Extended Protection Plan, available guidelines for 7 years/100,000 miles or 8 years/120,000 miles Porsche Porsche Approved Certified Pre-Owned 189/ $1,890- Compliance 111+ point inspection Yes 6 years/100,000 miles from original in-service date if the vehicle Yes No/$0 Yes/$0 None Vehicle Program 189 $2,390 with CPO 8 model years or newer is still under the new-car limited at the time of purchase Kevin Harvey policy and Less than 100,000 miles For vehicles no longer under the new-car limited at the manager, pre-owned business procedures time of used retail delivery, coverage extends 2 years/50,000 miles porsche.com/usa/approvedused/porscheapproved from the mileage at used retail delivery but not to exceed 100,000 total miles Rolls-Royce Provenance Certified Pre-Owned 40/ N.A. N.A. Uncompromising No 1- or 2-year warranties available Yes No/$0 Yes/$0 None Robert Serrano 40 pre-delivery inspection Complimentary standard servicing using genuine Rolls-Royce regional Provenance and financial service In service 6 months parts manager, Rolls-Royce Motor Cars NA or 6,000 miles 24-hour roadside assistance and all the benefits of a new-car rolls-roycemotorcars.com Less than 10 years from, including maintenance original start-of-service date Warranty can be extended beyond original manufacturer Smart Smart Certified Pre-Owned 90/ N.A. must Comprehensive inspection Yes Depending on the model year, 1-year/100,000-mile or Yes No/$0 Yes/$0 7-day/ Dietmar Exler 90 meet training 6 model years or newer 2-year/100,000-mile extended limited available 500-mile vice president, sales operations and performance Less than 75,000 miles 1-year/120,000-mile or 1-year/135,000-mile extended vehicle smartusa.com/certified-pre-owned/ criteria as outlined limited available exchange in Smart CPO 24-hour roadside assistance covered for the life of Smart CPO limited Note: Total new-car as of September fees may include per-vehicle certification fees, advertising fees and fees. Sponsored by N.A. = Not available Source: Automotive News Data Center and company sources 9

10 Program name/top executive/web address No. of in / Total newcar fees per vehicle criteria Independent third-party inspection Vehicle history report provided Is there a deductible?/ cost Is the transferable?/ fee Subaru Subaru Certified Pre-Owned Vehicles 466/ $495 + s sign 152-point inspection Yes Powertrain: 7 years/100,000 miles from original in-service date Yes No/$0 Yes/$35 None Jeff Walters 621 surcharges a participation 5 model years or newer Roadside assistance senior vice president, sales agreement Less than 80,000 miles subaru.com return/ exchange Toyota* Toyota Certified Used Vehicles 1,180/ $450 Must be a 160-point inspection Yes Powertrain: 84 months/100,000 miles from original in-service date Yes Yes/$50 Yes/$0 Dave Depew 1,234 franchised 7 model years or newer 12-month/12,000-mile comprehensive coverage option corporate manager, certified used vehicles Toyota dealer Less than 85,000 miles 1-year roadside assistance with unlimited miles toyotacertified.com and sign a Must pass a Carfax history *Go to toyotacertifiedhybrids.com for details participation Hybrid vehicles have 14 on Toyota s hybrid CPO agreement additional inspection points Volkswagen WorldAuto Certified Pre-Owned 599/ $470- Volkswagen 112-point inspection Yes 24 months/24,000 miles comprehensive added to the remaining Yes Yes/$50 Yes/$0 None Michael Ashton 642 $770 in good 7 model years or newer factory or from date of CPO sale if no remains national CPO senior manager standing and a Less than 75,000 miles 3-month free trial of SiriusXM Radio on all factory-equipped CPO units worldautocertified.com minimum of 3 2-year roadside assistance CPO units in inventory Volvo Volvo Certified Pre-Owned 307/ $1,300 Volvo 130+ point inspection No 7 years/100,000 miles from original in-service date Yes No/$0 Yes/$0 None Steve Golow 307 in good 5 model years or newer 3 years/50,000 miles comprehensive after new-car expires CPO and remarketing manager standing Less than 80,000 miles 3-month free trial of SiriusXM Radio volvocars.com/us/cpo Volvo OnCall Roadside Assistance Note: Total new-car as of September fees may include per-vehicle certification fees, advertising fees and fees.. Automotive News Data Center makes every effort to be accurate. In the event of a misprint, the guide will not be reprinted but the misprint will be corrected in the next scheduled printing. Certified pre-owned vehicle A previously owned vehicle sold with the original manufacturer s certification that the vehicle is in optimal condition. The manufacturers select vehicles based on age, mileage and a multiple-point inspection process. Age, mileage and inspection criteria vary by manufacturer. Point inspection A comprehensive vehicle inspection to ensure that the vehicle is in excellent working order. The point inspection is a list of the parts of the vehicle that are examined. Each manufacturer has its own inspection list, but most are similar. All inspections are performed under strict manufacturer guidelines. Most certified pre-owned s transfer and extend the existing new-car terms or add terms and mileage. Warranty coverage varies by manufacturer. GLOSSARY OF CERTIFIED PRE-OWNED VEHICLE TERMS Warranty deductible The amount the owner is responsible for when repair work is performed under CPO. Many manufacturers do not require a deductible. Transferable If the owner of a certified pre-owned vehicle sells the vehicle and it is within the period, the new owner may be eligible for a transfer of the. Some manufacturers require the new owner to pay a transfer fee. To be considered for certification, a vehicle must be a recent model year, have limited mileage and pass a multiple-point inspection. Each manufacturer has its own requirements. 10

11 CERTIFIED PRE OWNED VEHICLE SALES 12 MONTHS Percent January February March April May June July August September October November December Total Total change BMW division 5,888 6,157 7,501 6,768 7,501 6,463 6,679 7,735 6,612 7,557 7,008 7,352 83,221 75,040 11% Mini ,053 3, BMW GROUP 6,286 6,599 8,024 7,290 8,132 7,047 7,268 8,473 7,169 8,167 7,771 8,048 90,274 78, Chrysler Division 1,882 1,949 2,399 2,055 2,419 2,201 2,071 2,193 1,711 2,155 2,185 1,965 25,185 22, Dodge/Ram 4,160 4,493 5,101 4,557 5,157 4,767 4,588 5,172 4,052 4,980 4,964 4,758 56,749 53,678 6 Fiat Jeep 2,890 2,889 3,384 3,270 3,724 3,403 3,488 4,001 3,074 3,717 3,686 3,866 41,392 36, CHRYSLER GROUP 8,938 9,346 10,917 9,899 11,331 10,398 10,181 11,395 8,864 10,884 10,875 10, , ,054 9 Ford Mercury 13,411 14,539 17,465 16,975 18,750 19,443 18,135 19,197 16,050 17,851 17,689 16, , , Lincoln 1,465 1,557 1,842 1,877 1,958 1,942 1,807 2,173 1,811 1,764 1,735 1,751 21,682 19, FORD MOTOR CO. 14,876 16,096 19,307 18,852 20,708 21,385 19,942 21,370 17,861 19,615 19,424 18, , , Buick 1,839 2,055 2,564 2,597 2,291 2,359 2,271 2,420 2,098 2,422 2,305 2,133 27,354 21, Chevrolet 17,501 20,315 23,584 22,182 22,038 22,805 22,440 22,780 19,312 22,926 20,837 20, , , GMC 3,674 3,849 4,377 4,358 4,323 4,823 4,662 4,886 4,109 4,802 4,511 4,537 52,911 40, Pontiac ,447 9, Saturn ,267 5, GM Certified 23,693 26,933 31,289 29,800 29,278 30,574 29,917 30,694 25,999 30,592 27,985 27, , , Cadillac 1,413 1,439 1,758 1,575 1,624 1,641 1,434 1,591 1,281 1,519 1,558 1,564 18,397 16, Hummer GENERAL MOTORS 25,110 28,372 33,048 31,375 30,902 32,216 31,353 32,288 27,280 32,111 29,544 28, , , Acura 3,119 2,897 3,707 3,393 3,934 3,607 3,680 4,098 3,099 3,347 3,493 3,604 41,978 43,874 4 Honda Division 17,861 17,874 22,331 20,501 22,586 22,363 22,744 25,139 18,059 19,718 19,229 18, , ,148 3 AMERICAN HONDA 20,980 20,771 26,038 23,894 26,520 25,970 26,424 29,237 21,158 23,065 22,722 22, , ,022 2 Hyundai division 5,393 5,627 6,715 6,218 6,696 6,773 6,734 7,306 5,927 6,404 6,118 6,029 75,940 70,240 8 Kia 2,178 2,103 2,800 2,544 2,865 2,976 3,197 3,532 2,917 3,273 3,094 3,104 34,583 20, HYUNDAI KIA 7,571 7,730 9,515 8,762 9,561 9,749 9,931 10,838 8,844 9,677 9,212 9, ,523 90, Jaguar ,421 3,301 4 Land Rover ,498 6,588 1 JAGUAR LAND ROVER ,919 9,889 0 MASERATI MAZDA 2,560 2,638 3,390 2,930 3,104 3,321 3,260 3,667 2,994 3,326 3,529 3,167 37,886 27, Mercedes Benz 8,159 7,541 8,670 8,748 8,113 7,773 7,976 9,261 6,649 7,612 8,847 9,726 99,075 80, Smart MERCEDES BENZ USA 8,163 7,549 8,675 8,758 8,119 7,780 7,985 9,270 6,657 7,623 8,859 9,731 99,169 80, MITSUBISHI* Infiniti , , ,103 1,114 11,728 11,782 1 Nissan Division 8,243 8,507 10,684 9,424 10,264 10,161 9,516 11,080 8,367 9,609 9,930 9, , ,070 8 NISSAN N.A. 9,083 9,352 11,729 10,323 11,254 11,143 10,468 12,200 9,230 10,584 11,033 10, , ,852 8 SUBARU 2,485 2,323 2,861 2,781 3,107 3,250 3,359 3,705 3,103 3,453 3,396 3,441 37,264 25, Lexus 5,074 5,573 6,630 6,111 6,709 6,317 5,993 6,476 5,638 6,121 5,780 6,566 72,988 68,514 7 Toyota Division 26,523 28,020 34,537 31,140 32,359 32,372 32,671 36,425 26,972 30,335 30,855 27, , , TOYOTA MOTOR SALES 31,597 33,593 41,167 37,251 39,068 38,689 38,664 42,901 32,610 36,456 36,635 34, , , Audi 2,843 2,786 3,425 3,257 3,475 3,399 3,252 3,651 2,982 3,486 3,612 4,022 40,190 36, Bentley* Porsche , ,032 10,659 9, Volkswagen division 7,324 7,301 9,126 8,237 9,069 8,689 8,114 8,711 6,163 6,951 7,139 6,798 93,622 86,188 9 VOLKSWAGEN OF AMERICA 11,053 10,885 13,366 12,414 13,461 12,871 12,273 13,402 10,048 11,405 11,771 11, , ,523 9 VOLVO CARS N.A , ,143 11, TOTAL CERTIFIED 150, , , , , , , , , , , ,346 2,113,173 1,834,928 15% *Estimate Source: Automotive News Data Center, Autodata Corp. and company sources Sponsored by 11

12 AN-Supplement Landscape_AN-Supplement Landscape.qxd 9/9/ :04 AM Page 1 I like having all the facts. And I like making money. The problem was, before Conquest, our new car department was short on both. We thought ZH NQHZ KRZ WR RUGHUɋȐɋZH NQHZ ZH QHHGHG some SUVs and we thought we knew which ones. %XW ZLWK &RQTXHVW ZH FDQ VD\ bȋ2ughu WKUHH limited editions in black, two in silver and four sport packages in white. We even know that one sport package needs a sunroof. These facts PDWWHUɋȃɋEHFDXVH QRZ ZHȇUH RQO\ VWRFNLQJ ZKDW PDWWHUV WR VKRSSHUV 6DOHV DQG IURQW HQG SURȴWV are up. Floor plan expense is nonexistent. And, IRU WKH ȴUVW WLPH LQ D GHFDGH ZHȇUH FRQVLVWHQWO\ making money in the new car department. MAKING MONEY ON NEW CARS. NOW THAT S WINNING. TODAY IS WON. LET S TAKE ON TOMORROW. Schedule a demo today. vauto.com/new

Audi Certified pre-owned Program comparison

Audi Certified pre-owned Program comparison of America. All Rights Reserved. Copyright 2014 Table of contents Acura 3 BMW 5 Cadillac 7 Infiniti 9 Jaguar 11 Land Rover 13 Lexus 15 Lincoln 17 Mercedes-Benz 19 Mini 21 Porsche 23 Volvo 25 2 of America.

More information

ARE YOU EXPLOITING THE FULL POTENTIAL OF CERTIFIED PRE-OWNED SALES?

ARE YOU EXPLOITING THE FULL POTENTIAL OF CERTIFIED PRE-OWNED SALES? ARE YOU EXPLOITING THE FULL POTENTIAL OF CERTIFIED PRE-OWNED SALES? An Effective CPO Program Benefits OEMs, s and Customers A robust Certified Pre-Owned (CPO) sales strategy effectively stabilizes residual

More information

May 2014. Certified Pre-Owned Vehicles: Accelerating Forward

May 2014. Certified Pre-Owned Vehicles: Accelerating Forward May 2014 Certified Pre-Owned Vehicles: Accelerating Forward Certified Pre-Owned Sales (millions) TABLE OF CONTENTS The Genesis of Certified Pre-Owned... 2 Consumer & Dealer Sentiment Aligned... 3 Late

More information

Guide to CERTIFIED PRE-OWNED VEHICLE PROGRAMS

Guide to CERTIFIED PRE-OWNED VEHICLE PROGRAMS 2009 Crain Communications. All rights reserved. September 21, 2009 Guide to CERTIFIED PRE-OWNED VEHICLE PROGRAMS Guide to CERTIFIED PRE-OWNED VEHICLE PROGRAMS Contents Certified pre-owned checklist...4

More information

an exclusive few are infiniti certified.

an exclusive few are infiniti certified. many vehicles are certified. an exclusive few are infiniti certified. Infiniti Certified Pre-Owned vehicles provide not only the exceptional experience of owning an Infiniti at a pre-owned value, but true

More information

TrueTrends AUTOMOTIVE INTELLIGENCE COVERING NEW CAR PRICES, BEST CAR DEALS AND MORE

TrueTrends AUTOMOTIVE INTELLIGENCE COVERING NEW CAR PRICES, BEST CAR DEALS AND MORE PRESENTS TrueTrends AUTOMOTIVE INTELLIGENCE COVERING NEW CAR PRICES, BEST CAR DEALS AND MORE April, 0 Table of Contents 9 0 TrueMPG The goal of TrueMPG is to measure the actual miles per gallon of all

More information

Financing. Honda Care

Financing. Honda Care Financing B y going with a Honda Certifıed Used Car, you ll have access to fınancing through Honda Financial Services. Also, depending on your situation, it might be to your advantage to lease your Certifıed

More information

New Jersey Motor Vehicle Warranty Act

New Jersey Motor Vehicle Warranty Act New Jersey Motor Vehicle Warranty Act 2005 Annual Report State of New Jersey Office of the Attorney General Division of Consumer Affairs Lemon Law Unit Jon S. Corzine Governor Zulima V. Farber Kimberly

More information

So Reliable, They re. Certifiable

So Reliable, They re. Certifiable So Reliable, They re Certifiable The Inspection Your Honda dealership considers only well-maintained, late-model Honda vehicles for certification Honda Certified Used Cars must meet stringent requirements

More information

MINNESOTA S CAR LAWS

MINNESOTA S CAR LAWS This document is made available electronically by the Minnesota Legislative Reference Library as part of an ongoing digital archiving project. http://www.leg.state.mn.us/lrl/lrl.asp MINNESOTA S CAR LAWS

More information

LOW GREENHOUSE GAS EMITTING/EISA 141 COMPLIANT LIGHT DUTY VEHICLES MODEL YEAR 2016 (UPDATED DECEMBER 8, 2015*) Passenger Cars

LOW GREENHOUSE GAS EMITTING/EISA 141 COMPLIANT LIGHT DUTY VEHICLES MODEL YEAR 2016 (UPDATED DECEMBER 8, 2015*) Passenger Cars LOW GREENHOUSE GAS EMITTING/EISA 141 COMPLIANT LIGHT DUTY VEHICLES MODEL YEAR 2016 (UPDATED DECEMBER 8, 2015*) EPA-420-B-15-075e December 2015 *New models will be added to the list as vehicle data becomes

More information

A Nation on Wheels LEVELED READER P. www.readinga-z.com. Visit www.readinga-z.com for thousands of books and materials.

A Nation on Wheels LEVELED READER P. www.readinga-z.com. Visit www.readinga-z.com for thousands of books and materials. A Nation on Wheels A Reading A Z Level P Leveled Reader Word Count: 763 LEVELED READER P A Nation on Wheels Written by David Dreier Visit www.readinga-z.com for thousands of books and materials. www.readinga-z.com

More information

Minnesota s Car Laws

Minnesota s Car Laws Minnesota s Car Laws A Guide to Minnesota s Lemon Law, Used Car Warranty Law and Truth-In-Repairs From the Office of Minnesota Attorney General Lori Swanson www.ag.state.mn.us 1 Check out the Attorney

More information

Press-release 13 May 2014

Press-release 13 May 2014 Press-release 13 May 2014 April shows significant sales decline Sales of new passenger cars and LCVs in Russia dropped by 8% in April 2014 Among the top ten bestselling models so far, ten models are locally

More information

ANNOUNCING THE CAR BOOK BEST BETS FOR 2014

ANNOUNCING THE CAR BOOK BEST BETS FOR 2014 For Immediate Release March 3, CONTACT: Peter Kitchen 202-737-0766, peter@jagillis.com ANNOUNCING THE CAR BOOK BEST BETS FOR 34 th Edition: Jack Gillis and The Center for Auto Safety Reveal Best and Worst

More information

A Consumer s Guide to the Arkansas Lemon Law

A Consumer s Guide to the Arkansas Lemon Law A Consumer s Guide to the Arkansas Lemon Law The Arkansas New Motor Vehicle Quality Assurance Act Arkansas Attorney General s Office Consumer Protection Division www.arkansasag.gov (800) 482-8982 (501)

More information

2010-2011. Photos. Winter Alloy Wheels Roues d hiver en alliage

2010-2011. Photos. Winter Alloy Wheels Roues d hiver en alliage Winter Alloy Wheels Roues d hiver en alliage 2010-2011 Photos To download a hi-res wheel photo, simply click on the image needed Pour télécharger la photo d une roue en haute résolution, simplement cliquer

More information

Online Auto Shoppers: Who Are They and How Do You Meet Their Needs?

Online Auto Shoppers: Who Are They and How Do You Meet Their Needs? A J.D. Power and Associates White Paper June 2011 US Automotive Practice A Global Marketing Information Company businesscenter.jdpower.com 4807/060611 The increased use of the Internet to market new and

More information

RAB Instant Background - Auto Dealers

RAB Instant Background - Auto Dealers RAB Member Benefits: 800-232-3131 RAB.com is best viewed with latest version of IE, Safari, Chrome or Firefox. Home Ask RAB Press RAB Account Manager Login Sitemap Prospect Appointments Research CNA Creative

More information

A Consumer s Guide to the Arkansas Lemon Law. The Arkansas New Motor Vehicle Quality Assurance Act

A Consumer s Guide to the Arkansas Lemon Law. The Arkansas New Motor Vehicle Quality Assurance Act A Consumer s Guide to the Arkansas Lemon Law The Arkansas New Motor Vehicle Quality Assurance Act Dustin McDaniel Attorney General This guide represents the Consumer Protection Division s interpretation

More information

Manufacturer-Branded and Dealer-Intermediated Motor Insurance and Road Assistance in Latin America

Manufacturer-Branded and Dealer-Intermediated Motor Insurance and Road Assistance in Latin America Manufacturer-Branded and Dealer- Intermediated Motor Insurance and Road Assistance in Latin America Report Prospectus May 2015 Finaccord Ltd., 2015 Web: www.finaccord.com. E-mail: info@finaccord.com 1

More information

Online Auto Shoppers: Who Are They and How Do You Meet Their Needs?

Online Auto Shoppers: Who Are They and How Do You Meet Their Needs? A J.D. Power and Associates White Paper June 2011 US Automotive Practice A Global Marketing Information Company businesscenter.jdpower.com 4807/062911 Table of Contents Introduction...................................

More information

DEALERSHIP MANAGEMENT BEST PRACTICES

DEALERSHIP MANAGEMENT BEST PRACTICES DEALERSHIP MANAGEMENT BEST PRACTICES Атлант-М Moscow, Russia November 15th, 2011 Company Profile Operations in 17 states and 3 countries 2nd largest auto retailer in the U.S. 327 franchises: U.S. 172 International

More information

Oil Filter Port Thread Size Chart

Oil Filter Port Thread Size Chart Oil Filter Port Thread Size Chart Acura Integra 86-87 22mm st Integra 88-01 20mm st Legend, 3.2 TL, 3.5 RL 88-up 22mm st Vigor, 2.5 TL All 20mm st NSX 91-up 22mm st 2.2 CL, 3.0 CL, SLX All 20mm st Alfa

More information

Extended Warranties for New and Used Cars in Latin America

Extended Warranties for New and Used Cars in Latin America Extended Warranties for New and Used Cars in Latin America Report Prospectus April 2015 Finaccord Ltd., 2015 Web: www.finaccord.com. E-mail: info@finaccord.com 1 Prospectus contents Page What is the research?

More information

SGS GLOBAL WARRANTY SURVEY 2014 SURVEY OVERVIEW

SGS GLOBAL WARRANTY SURVEY 2014 SURVEY OVERVIEW SGS GLOBAL WARRANTY SURVEY 2014 SURVEY OVERVIEW WHAT DOES SGS DO IN AUTOMOTIVE? DRIVING PERFORMANCE AND SAFETY WORLDWIDE SOURCE We test materials and parts to OEM and industry standards to facilitate the

More information

How To Reprogram A J2534 With An Obd Ii With A J 2534 With A Power Control (J2534) With A Usb Cable And A Power Remote (J 2534)

How To Reprogram A J2534 With An Obd Ii With A J 2534 With A Power Control (J2534) With A Usb Cable And A Power Remote (J 2534) Reprogram Vehicles Using The EASE Universal Reprogrammer II+ & Your PC Do you know that many times reprogramming is the only way to repair a vehicle and eliminate false DTCs? Have you ever stopped working

More information

Extended Warranties for New and Used Cars in Europe

Extended Warranties for New and Used Cars in Europe Extended Warranties for New and Used Cars in Europe Report Prospectus October 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 1 Prospectus contents Page What is the research? What is the rationale?

More information

2014 Manufacturer Volume Status. Large- and Intermediate-Volume Manufacturer 2014 Vehicle Production Delivered for Sale in OR

2014 Manufacturer Volume Status. Large- and Intermediate-Volume Manufacturer 2014 Vehicle Production Delivered for Sale in OR State of Oregon Department of Environmental Quality 2014 Zero Emissions Vehicle Credits Oregon implements California s rules for Zero Emission Vehicles as allowed under section 177 of the federal Clean

More information

Extended Warranties for New and Used Cars in Emerging Global Markets

Extended Warranties for New and Used Cars in Emerging Global Markets Extended Warranties for New and Used Cars in Emerging Global Markets Report prospectus March 2012 1 Prospectus contents Page What is the research? What methodology has been used? How do dealership surveyed

More information

Next Generation Car Buyer Study

Next Generation Car Buyer Study AutoTrader.com Next Generation Car Buyer Study Executive Summary August, 2013 Who are Millennials? Millennials are in late adolescence or young adulthood YOUNG MILLENIALS OLDER MILLENIALS GEN X BABY BOOMERS

More information

Inside Toyota's 'Books of Knowledge'

Inside Toyota's 'Books of Knowledge' Page 1 of 5 Other Editions: Digital Edition Print Automotive News Europe China AutoWeek Subscribe Allan Kam No Public Profile Edit Account Home OEMs & Suppliers Retail Europe/Asia Auto Shows Data Opinion

More information

2014 ios Automotive App Study

2014 ios Automotive App Study 2014 ios Automotive App Study June 2013 - July 2014 Table of Contents Introduction...1 Methodology...3 2014 Brands...3 Market Overview...4 Automotive App Market US...4 Year-Over-Year...5 Decommissioned

More information

Greenhouse Gas Emission Standards for Light-Duty Vehicles

Greenhouse Gas Emission Standards for Light-Duty Vehicles Greenhouse Gas Emission Standards for Light-Duty Vehicles Manufacturer Performance Report for the EPA-42-R-15-8a March 215 Model Year Aston Martin Lotus McLaren Tesla Fisker Porsche Toyota Honda Mazda

More information

Rovaniemi. Oulu. Oulu

Rovaniemi. Oulu. Oulu FINLAND finland PORT Compounds INLAND Compounds CAR Production Sites TRUCK Production Sites PORT Compounds INLAND Compounds CAR Production Sites Rovaniemi TRUCK Production Sites Rovaniemi Oulu Oulu Vaasa

More information

Extended Warranties for New and Used Cars in Europe

Extended Warranties for New and Used Cars in Europe Extended Warranties for New and Used Cars in Europe Report Prospectus October 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 1 Prospectus contents Page What is the research? What is the rationale?

More information

STATISTICAL REVIEW OF THE CANADIAN AUTOMOTIVE INDUSTRY: 2001 EDITION

STATISTICAL REVIEW OF THE CANADIAN AUTOMOTIVE INDUSTRY: 2001 EDITION STATISTICAL REVIEW OF THE CANADIAN AUTOMOTIVE INDUSTRY: 2001 EDITION Aerospace and Automotive Branch Industry Canada 235 Queen Street Ottawa, Ontario K1A OH5 Tel: (613) 952-7254 Fax: (613) 952-8088 E-mail

More information

Vehicles Theft Figures Sweden 2010

Vehicles Theft Figures Sweden 2010 Vehicles Theft Figures Sweden 2010 Sourse: Larmtjänst AB/Vägtrafikregistret/ EF systemet Sida 1 INDEX Overview with explanations 3 Cars 4-9 (Type of crime noted when wanted ) (7) Lorries 10-14 Trailers

More information

How To Buy A Car In Chile

How To Buy A Car In Chile Aplica 50% de Descuento en la siguiente lista Con Restricciones MANUALES AUTOMOTRICES EN INGLES Chilton.- LABOR GUIDE 2012 DOMESTIC VEHICLES CHRYSLER, FORD Y GM... $ 3,000.- Chilton.- LABOR GUIDE 2012

More information

Toyota Certified Used Vehicles

Toyota Certified Used Vehicles Toyota Certified Used Vehicles The best new cars make the best used cars. It stands to reason that the better a product is made the longer it will last, which makes getting a high-quality, low-mileage

More information

2009 LuK RepSet Catalog Updates December, 2009

2009 LuK RepSet Catalog Updates December, 2009 NEW PART NUMBERS LuK REPSET NUMERIC LIST 02-053 Audi: RS4 2007 02-055 Audi: A4, A4 Quattro 2005-08 03-063 BMW: 325Ci, 325i, 525i, Z4 2004-06 03-064 BMW: 325Ci, 325i, Z4 2003-05 03-065 BMW: 645Ci 2004 03-067

More information

New car dealerships (June 2013) (see Attachment 1 Map of existing auto dealerships in Bellevue).

New car dealerships (June 2013) (see Attachment 1 Map of existing auto dealerships in Bellevue). New car dealerships (June 2013) (see Attachment 1 Map of existing auto dealerships in Bellevue). Northup/NE 20th Acura of Bellevue Bentley, Lamborghini, Rolls Royce BMW of Bellevue Land Rover / Jaguar

More information

ANNUAL FINANCIAL PROFILE OF AMERICA S FRANCHISED NEW-CAR DEALERSHIPS

ANNUAL FINANCIAL PROFILE OF AMERICA S FRANCHISED NEW-CAR DEALERSHIPS 215 ANNUAL FINANCIAL PROFILE OF AMERICA S FRANCHISED NEW-CAR DEALERSHIPS Overview Steven Szakaly Chief Economist, NADA NADA Data the annual financial profile of new-car dealerships includes the many major

More information

Certified 2012 Mazda MAZDA3 i Touring Sedan $13,433

Certified 2012 Mazda MAZDA3 i Touring Sedan $13,433 NEWLY LISTED AT Car ID: AT-1877DF64 Page 1 of 14 AT Car ID: AT-1877DF64 Mileage... 28766 Exterior Color... Gray Interior Color... Unlisted Transmission... 6 Speed Shiftable Automatic Fuel Type... Gasoline

More information

Executive Summary On Target Marketing On-Demand Email Marketing from Payment Alliance International (PAI)

Executive Summary On Target Marketing On-Demand Email Marketing from Payment Alliance International (PAI) Executive Summary On Target Marketing On-Demand Email Marketing from Payment Alliance International (PAI) Copyright 2011; Payment Alliance International, Inc., All rights reserved. I. Overview The Payment

More information

Vehicle Service Contract. Extend your coverage. Eliminate your worries.

Vehicle Service Contract. Extend your coverage. Eliminate your worries. Vehicle Service Contract Extend your coverage. Eliminate your worries. Covered components Not only does Hyundai Protection Plan VSC extend the coverage for the service of major components, our Platinum

More information

2011 Ford Key & Prox

2011 Ford Key & Prox em en an n ag US FORD 2011- MVP & Powered em en e n t to to to A dv dv an an ce ce ce d Di Di ag ag no no st st stic ics US US A M 2011 Ford Key & Prox ADS-175 Revised JAN 16, 2011 (Optional Software on

More information

More confidence. Cover: MY2012 CLS-Class This spread: MY2012 C-Class

More confidence. Cover: MY2012 CLS-Class This spread: MY2012 C-Class More confidence. Cover: MY2012 CLS-Class This spread: MY2012 C-Class 01 With a busy and ever-changing schedule, you need to have absolute confidence in yourself and your vehicle. The Mercedes-Benz Certified

More information

SKP-900 User s Manual

SKP-900 User s Manual SKP-900 User s Manual 1. Introduction SuperOBD SKP-900 Key Programmer is a hand-held device for reading and programming auto transponder keys, auto remote keys, and auto smart keys. It is strong in functions,

More information

CONSUMER REPORTS 2008 ANNUAL CAR RELIABILITY SURVEY: GAS-SAVING MODELS LEAD IN RELIABILITY

CONSUMER REPORTS 2008 ANNUAL CAR RELIABILITY SURVEY: GAS-SAVING MODELS LEAD IN RELIABILITY EMBARGOED UNTIL: 2:00 PM, October 23, 2008 CONTACTS: Russell Datz, Brandware Public Relations or Douglas Love, Consumer Reports (516) 594-0062 (914) 378-2437 rdatz@brandwaregroup.com dlove@consumer.org

More information

New Jersey Green Automotive Repair Program. New Jersey Green Automotive Repair Council

New Jersey Green Automotive Repair Program. New Jersey Green Automotive Repair Council New Jersey Green Automotive Repair Program New Jersey Green Automotive Repair Council Introduction Recognizing the environmental impact of automotive facilities and then-upcoming Green initiatives, Government

More information

BILL FOX. The Staggering Cost of Poor Performance Dave Anderson pg 04. Make Your New Year a Great Year Chuck Barker pg 13

BILL FOX. The Staggering Cost of Poor Performance Dave Anderson pg 04. Make Your New Year a Great Year Chuck Barker pg 13 Vol. 22 22 No. No. 01 01 Vol. JANUARY 2015 2015 JANUARY The Staggering Cost of Poor Performance Dave Anderson pg 04 BILL FOX 2015 NADA Chairman Owner of Fox Dealerships pg 36 Make Your New Year a Great

More information

Vehicle Service Contract. Procedure Manual

Vehicle Service Contract. Procedure Manual Vehicle Service Contract Procedure Manual Effective January 1, 2011 Vehicle Service Contract Procedure Manual Table of Contents Introduction... page 1 Supplies... 1 E-Rating and E-Contracting... 1 Contact

More information

How Clean is Your Car Brand?

How Clean is Your Car Brand? How Clean is Your Car Brand? The car industry's commitment to the EU to reduce CO 2 emissions: a brand-by-brand progress report October 2006 How Clean is Your Car Brand? The car industry's commitment to

More information

Orange County Auto Outlook

Orange County Auto Outlook Comprehensive Information on the Orange County Automotive Market Quarterly Report Fourth Quarter 2006 (Released: February 2007) Orange County New Retail Light Vehicle Registrations Predicted to Level Off

More information

VALVOLINE FILTER GUIDE SUPPLEMENT SUPPLÉMENT DE GUÍA DE FILTROS VALVOLINE SUPLEMENTO DE GUIDE DE FILTRES VALVOLINE

VALVOLINE FILTER GUIDE SUPPLEMENT SUPPLÉMENT DE GUÍA DE FILTROS VALVOLINE SUPLEMENTO DE GUIDE DE FILTRES VALVOLINE V-8007 2015 Ashland 2/15 Trademark, Ashland or its subsidiaries, registered in various countries VALVOLINE FILTER GUIDE SUPPLEMENT SUPPLÉMENT DE GUÍA DE FILTROS VALVOLINE SUPLEMENTO DE GUIDE DE FILTRES

More information

CAFÉ FOR NEW CARS IN MEXICO? Dr. David Bonilla Senior Research Fellow TSU/JM-Institute for Carbon & Reduction in Transport 28 text; 36-44 title

CAFÉ FOR NEW CARS IN MEXICO? Dr. David Bonilla Senior Research Fellow TSU/JM-Institute for Carbon & Reduction in Transport 28 text; 36-44 title CAFÉ FOR NEW CARS IN MEXICO? Dr. David Bonilla Senior Research Fellow TSU/JM-Institute for Carbon & Reduction in Transport 28 text; 36-44 title Outline Why CAFÉ? Why: Policy evolution, Transport-energy

More information

WARRANTY. Overview. Important Information You Should Know

WARRANTY. Overview. Important Information You Should Know Overview It s important that Sales Consultants explain all applicable warranties to his/her customers. A thorough explanation of all applicable warranty coverage at the time of sale helps provide the owner

More information

HOURS OF OPERATION CUSTOMER SERVICE 8 AM TO 5 PM CST/CDT MAZDA EXTENDED CONFIDENCE CLAIMS MONDAY - FRIDAY 8 AM TO 5 PM PST

HOURS OF OPERATION CUSTOMER SERVICE 8 AM TO 5 PM CST/CDT MAZDA EXTENDED CONFIDENCE CLAIMS MONDAY - FRIDAY 8 AM TO 5 PM PST PROGRAM GUIDELINES MY REPRESENTATIVE IS: PHONE: FAX: E-MAIL: wtechautoads@amtrustgroup.com AGENT/DEALER SERVICES: (800) 358-2655 MAZDA EXTENDED CONFIDENCE CLAIMS: (877) 727-6626 CUSTOMER SERVICE: (800)

More information

Autos Consumer Journey Yahoo Insights Team. November 2013

Autos Consumer Journey Yahoo Insights Team. November 2013 Autos Consumer Journey Yahoo Insights Team November 2013 1 Insights Overview What do automotive marketers need to know to engage and connect with consumers along the path to auto purchase to drive results?

More information

Elring-Service. Gaskets, Gasket Sets and Service Parts in Original Equipment Quality

Elring-Service. Gaskets, Gasket Sets and Service Parts in Original Equipment Quality Elring-Service Gaskets, Gasket Sets and Service Parts in Original Equipment Quality ELRING QUALITY LEADING THE WORLD Elring spare parts are supplied by the ElringKlinger Group, a leading development partner

More information

Conquest Sales: Why Conquesting New Vehicle Sales is More Important Than Ever SOLD. www.lead2show.com

Conquest Sales: Why Conquesting New Vehicle Sales is More Important Than Ever SOLD. www.lead2show.com Conquest Sales: Why Conquesting New Vehicle Sales is More Important Than Ever SOLD www.lead2show.com OVERVIEW PART 1 Executive Summary 3 PART 2 Conquesting 4 PART 3 Conquesting Marketing Strategies 4-5

More information

U.S. HOUSE OF REPRESENTATIVES COMMITTEE ON SCIENCE, SPACE, AND TECHNOLOGY SUBCOMMITTEE ON ENVIRONMENT HEARING CHARTER

U.S. HOUSE OF REPRESENTATIVES COMMITTEE ON SCIENCE, SPACE, AND TECHNOLOGY SUBCOMMITTEE ON ENVIRONMENT HEARING CHARTER PURPOSE U.S. HOUSE OF REPRESENTATIVES COMMITTEE ON SCIENCE, SPACE, AND TECHNOLOGY SUBCOMMITTEE ON ENVIRONMENT HEARING CHARTER Mid-Level Ethanol Blends: Consumer and Technical Research Needs Tuesday, February

More information

Why Buy Certified? 5200 Lake Worth Road Greenacres, FL 33463 BramanHondaPB.com 561-459-8924

Why Buy Certified? 5200 Lake Worth Road Greenacres, FL 33463 BramanHondaPB.com 561-459-8924 Why Buy 5200 Lake Worth Road Greenacres, FL 33463 561-459-8924 1 During the car buying process, you have to make a lot of decisions. Before you even step foot in the dealership, you have to decide whether

More information

VEHICLE SERVICE CONTRACT

VEHICLE SERVICE CONTRACT VEHICLE SERVICE CONTRACT Hyundai Protection Plan VSC protects your car from the unexpected. With exceptional benefits exclusively for our customers - only from Hyundai 1,500+ covered components Nationwide

More information

Vehicles Without a Spare Tire

Vehicles Without a Spare Tire Acura MDX (2014): Spare tire optional, inflator/sealant kit provided when not equipped with a RL (2006 2008): Run-flat tires RLX (2014): Spare tire optional, inflator/sealant kit provided when not equipped

More information

Overview of TPMS TPR Application Release

Overview of TPMS TPR Application Release Overview of TPMS TPR Application Release This TPMS update is a significant improvement to the TPMS in terms of content and usability, and includes: - Greatly simplified user interface for Tire Pressure

More information

ford extended service contract

ford extended service contract ford extended service contract Reference Manual To understand showcasing to use and the ways to totally exploit ford extended service contract in your favor, there are many sources of information for you.

More information

BLUE BOOKJUNE. Market Report. Automotive Insights from Kelley Blue Book. Joanna Pinkham Senior Public Relations Manager 949.268.3079 jpinkham@kbb.

BLUE BOOKJUNE. Market Report. Automotive Insights from Kelley Blue Book. Joanna Pinkham Senior Public Relations Manager 949.268.3079 jpinkham@kbb. BLUE BOOKJUNE 2013 ket Report Automotive Insights from Kelley Blue Book USED CAR EDITION Kelley Blue Book Public Relations Contacts: Chintan Talati Senior Director, Public Relations 949.267.4855 ctalati@kbb.com

More information

BECKARNLEY OEM WELLS STANDARD BWD BECKARNLEY OEM WELLS STANDARD BWD BECKARNLEY OEM WELLS STANDARD

BECKARNLEY OEM WELLS STANDARD BWD BECKARNLEY OEM WELLS STANDARD BWD BECKARNLEY OEM WELLS STANDARD SG5 SG12 UNIVERSAL SG21 CABLES: 1 CABLES: 1 CABLES: 3 LARGO: 12.2" LARGO: 5" LARGO: 8.25" Chevrolet Camaro 95-82 Ford Motor Co. 96-78 Jeep Cherokee 90-87 Chevrolet Caprice 93-82 Honda 91-84 Jeep Comanche

More information

How To Buy A Fisker Karma Ecochic

How To Buy A Fisker Karma Ecochic AT Car ID: AT-18711259 Page 1 of 11 AT Car ID: AT-18711259 Mileage... 8632 Exterior Color... Eclipse Interior Color... Glacier Tri-Tone Body Style... Sedan Transmission... Continuously Variable Automatic

More information

Lemon-Aid For Consumers

Lemon-Aid For Consumers Lemon-Aid For Consumers Gray Davis, Governor State of California Aileen Adams, Secretary State and Consumer Services Agency Kathleen Hamilton, Director Department of Consumer Affairs CALIFORNIA DEPARTMENT

More information

GAP Insurance for New and Used Cars in Europe

GAP Insurance for New and Used Cars in Europe GAP Insurance for New and Used Cars in Europe Report Prospectus October 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 1 Prospectus contents Page What is the research? What is the rationale? How

More information

Toyota Certified Used Vehicles

Toyota Certified Used Vehicles Toyota Certified Used Vehicles The best new cars make the best used cars. It stands to reason that the better a product is made the longer it will last, which makes getting a high-quality, low-mileage

More information

BRAZILIAN AUTOMOTIVE INDUSTRY AT A GLANCE

BRAZILIAN AUTOMOTIVE INDUSTRY AT A GLANCE BRAZILIAN AUTOMOTIVE INDUSTRY AT A GLANCE BRAZILIAN AUTOMOTIVE INDUSTRY GENERAL MARKET INFORMATION Brazil has become the 7th largest vehicle producer and the 4th largest vehicle consumer market in the

More information

Rick Galdos, Forensic Engineering 1

Rick Galdos, Forensic Engineering 1 Impact and Damage Analyses of Motor Vehicle Accidents Commonly Asked Questions P.O. Box 10635 Tampa, Florida 33679 rgaldos@tampabay.rr.com General Overview Basic Terms in accident reconstruction and injury

More information

Automotive Monitor. August 2014 Automotive Monitor

Automotive Monitor. August 2014 Automotive Monitor 1 Automotive Monitor 1 Trend 1 Tracker NOLVs: Values for OEM parts were mixed, due to certain gross margin declines and changes in inventory mix. result of better overall market conditions, NOLVs for aftermarket

More information

Extended Warranties for New and Used Cars in Europe

Extended Warranties for New and Used Cars in Europe Extended Warranties for New and Used Cars in Europe Report Prospectus January 2011 Web: www.finaccord.com. E-mail: info@finaccord.com 1 Prospectus contents Page What is the research? What is the rationale?

More information

Renault continues to lead volume brands as new car CO 2 emissions fall across Europe

Renault continues to lead volume brands as new car CO 2 emissions fall across Europe PRESS RELEASE 00:01 GMT, 3 rd March 2015 Renault continues to lead volume brands as new car CO 2 emissions fall across Europe Renault claims lowest average CO 2 emissions among volume brands in Europe

More information

ASBURY AUTOMOTIVE GROUP INC (ABG) 10-K. Annual report pursuant to section 13 and 15(d) Filed on 02/22/2012 Filed Period 12/31/2011

ASBURY AUTOMOTIVE GROUP INC (ABG) 10-K. Annual report pursuant to section 13 and 15(d) Filed on 02/22/2012 Filed Period 12/31/2011 ASBURY AUTOMOTIVE GROUP INC (ABG) 10-K Annual report pursuant to section 13 and 15(d) Filed on 02/22/2012 Filed Period 12/31/2011 a Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington,

More information

HOW TO BE COMPLETELY CERTIFIED WITH YOUR LIFE.

HOW TO BE COMPLETELY CERTIFIED WITH YOUR LIFE. HOW TO BE COMPLETELY CERTIFIED WITH YOUR LIFE. INSPECTED. PROTECTED. RESPECTED. WANT IT ALL? GET IT ALL. THE SATISFACTION THAT COMES WITH A CHRYSLER GROUP CERTIFIED PRE-OWNED VEHICLE. When you have a Chrysler

More information

CO 2. emissions performance of car manufacturers in 2010

CO 2. emissions performance of car manufacturers in 2010 emissions performance of car manufacturers in 2010 Executive summary Executive summary Data collected by the European Environment Agency (EEA) on emissions from passenger cars reveal that the majority

More information

See more, feel more, experience more. Aftermarket Sunroofs

See more, feel more, experience more. Aftermarket Sunroofs See more, feel more, experience more Aftermarket Sunroofs Clear as daylight: The advantages of a sunroof Webasto roof systems If you are on the road, you want to experience maximum comfort. What can be

More information

Automotive: Part III Internet s Effect on Advertising

Automotive: Part III Internet s Effect on Advertising Automotive: Part III Internet s Effect on Advertising John Potter VP Interactive Revenue Development Director Radio Training Academy jpotter@rab.com Here s What We ll Cover 1. Automotive slow down 2. Auto

More information

Sample Report. NADA Member ID: 01234567

Sample Report. NADA Member ID: 01234567 Sample Report NADA Member TABLE OF CONTENTS I. INTRODUCTION I 1 II. HOW TO USE YOUR REPORT III. YOUR WORKFORCE MANAGEMENT SCORECARD II 1 III 1 IV. DATA COMPARISON TABLES A. COMPENSATION A 1 B. RETENTION

More information

ANNUAL FINANCIAL PROFILE OF AMERICA S FRANCHISED NEW-CAR DEALERSHIPS. 2014 www.nada.org/nadadata

ANNUAL FINANCIAL PROFILE OF AMERICA S FRANCHISED NEW-CAR DEALERSHIPS. 2014 www.nada.org/nadadata ANNUAL FINANCIAL PROFILE OF AMERICA S FRANCHISED NEW-CAR DEALERSHIPS 2014 www./nadadata Overview NADA Data 2014 the annual financial profile of America s franchised new-car dealerships shows a robust and

More information

City of Scottsdale: Automotive Dealerships Market Analysis

City of Scottsdale: Automotive Dealerships Market Analysis City of Scottsdale: Automotive Dealerships Market Analysis A Market and Feasibility Study of New Car Dealerships in Scottsdale April 2008 Economic Vitality Department SCOTTSDALE Scottsdale Automotive Dealerships

More information

www.hldi.org Ohio Association of Mutual Insurance Companies Columbus, OH Feb 17, 2011 Matt Moore, Vice President HLDI

www.hldi.org Ohio Association of Mutual Insurance Companies Columbus, OH Feb 17, 2011 Matt Moore, Vice President HLDI www.hldi.org Ohio Association of Mutual Insurance Companies Columbus, OH Feb 17, 2011 Matt Moore, Vice President HLDI The Insurance Institute for Highway Safety, founded in 1959, is an independent, nonprofit,

More information

Auto Loan Refinancing Could Top 14 Percent in 2013

Auto Loan Refinancing Could Top 14 Percent in 2013 1.24.13 Auto Loan Refinancing Could Top 14 Percent in 2013 16.0% 14.0% 12.0% 10.0% 8.0% 6.0% 4.0% 2.0% 0.0% 11.2% Refi Auto Loan 4.3% 12.6% 14.1% cy2006 cy2009 cy2012 cy2013 The number of automotive finance

More information

Best new-car values Our scores reveal which cars deliver the biggest bang for your buck Published: December 18, 2014 06:00 AM

Best new-car values Our scores reveal which cars deliver the biggest bang for your buck Published: December 18, 2014 06:00 AM Best new-car values Our scores reveal which cars deliver the biggest bang for your buck Published: December 18, 2014 06:00 AM Best and worst for the money Value charts Subcompact cars Compact cars Luxury

More information

TIRE PRESSURE MONITORING SYSTEM

TIRE PRESSURE MONITORING SYSTEM TIRE PRESSURE MONITORING SYSTEM Complete Program UPDATED! THE WURTH complete tp As of September 1, 2007, all vehicles under 10,000 lbs. GVW (Gloss Vehicle Weight), excluding motorcycles and light duty

More information

Ford Motor Company. ***Updated*** The John Deere Independent Dealers

Ford Motor Company. ***Updated*** The John Deere Independent Dealers Ford Motor Company 2014 Model Year Competitive Price Allowance Announcement ***Updated*** Exclusively For: The John Deere Independent Dealers Martin Kopera Chicago Regional Office National Account Manager

More information

Driver s Manual 1. Index

Driver s Manual 1. Index Driver s Manual 2 Driver s Manual Driver s Manual 1 Index 4 Introduction 6 Car Pickup 8 Maintenance & Repair 12 Tyres 14 Trips Abroad 16 Accident & Theft 18 Car Replacement 20 Roadside Assistance 22 Return

More information

Statement of Steve Douglas Senior Director of Environmental Affairs,

Statement of Steve Douglas Senior Director of Environmental Affairs, Before the United States Copyright Office Public Hearings on Section 1201(a) Rulemaking Statement of Steve Douglas Senior Director of Environmental Affairs, Alliance of Automobile Manufacturers May 19,

More information

New Plug-in Car Grant Levels from March 2016

New Plug-in Car Grant Levels from March 2016 New Plug-in Car Grant Levels from March 2016 1. From 1 March 2016, plug-in car grant levels are changing. The new grant levels will be based on the environmental performance of the vehicle. 2. Ultra low

More information

hub bearing and why is it critical to your safety? A: See inside. It could save your life.

hub bearing and why is it critical to your safety? A: See inside. It could save your life. Q: What is a wheel hub bearing and why is it critical to your safety? A: See inside. It could save your life. Q: How do my car s hub bearings affect braking safety? A: Your car s hub bearings include the

More information

INSTALLATION GUIDE OWNER S GUIDE

INSTALLATION GUIDE OWNER S GUIDE INSTALLATION GUIDE OWNER S GUIDE KEYLESS ENTRY MODELS KE100 / KE150 / 1702 CONTENTS System Features... 1 System Components... 1 Technical Assistance... 1 Before You Begin... 1 Precautions... 1-2 Making

More information

DigiMasterIII-Audio Decoding Car Model List

DigiMasterIII-Audio Decoding Car Model List Manufacturer Car Model Method Adapter Alfa BE2580 Audi Audi 94 Audi Audi 98 Audi Audi 99 years-2.4 Audi Audi AUZIZ2S Audi Audi CQ-LA1020 Audi Audi CQ-LA1120 Audi Music Audi Audi AUZ2Z2C1103010 Audi AUZ5Z3B9054278

More information

Cooling System Service Equipment

Cooling System Service Equipment Cooling System Test & Evacuation Equipment Mityvac offers the most advanced cooling system test and refill equipment available. In addition to offering a professional pressure tester and AirEvac kit, Mityvac

More information

WE CHECK 160 POINTS. ALL TO PROVE ONE POINT.

WE CHECK 160 POINTS. ALL TO PROVE ONE POINT. A Buying Experience That Feels Brand New. All Toyota Certified Used Vehicles are required to pass our 160-Point Quality Assurance Inspection. It s not an easy test to pass. But that s the point. Only the

More information