5th Asian Payment Card Forum

Transcription

1 Day One: Tuesday, 23 September 2014 INTRODUCTION Welcome and Opening Addresses Welcome Welcome and address from the host of the forum, The Thai Bankers Association. Khun Chartsiri Sophonpanich, Chairman of TBA and President of Bangkok Bank Introduction A review of the previous forums, introduction to this year s forum, theme and objectives. Greg Pote, Chairman, APSCA SESSION 1 The Payment Card Technology Roadmap 9.30 From here to the next-generation of consumer payments Latest developments in international interoperable standards for chip-based retail payments, contactless payments, mobile NFC payments, next-generation EMV specifications and future developments expected to be standardised in the near future. EMV specifications were first created before the growth of Internet commerce, smartphones and tablets. How are they being updated to accommodate these developments? While EMV is effective for securing card transactions at point-of-sale terminals, it has been less effective for card-not-present transactions - how is this changing now? How will tokens as objects mapped to PANs, and tokens as authentication mechanisms differ? How will they impact both online payments and payments at the POS? How are EMV specifications and migration schedules evolving to support the growth of MPOS and mobile acceptance, particularly contactless MPOS solutions? Will there be any global interoperable payment specifications for disruptive payment technologies such as biometrics, QR codes and BLE? If not then are they on the technology roadmap? Is the payment card technology roadmap, developed and maintained by the international payment card schemes, meeting all the requirements of banks and other industry stakeholders? Viewpoint 1: Jingwen Xu, Board of Managers Representative EMVCo [~35min] Viewpoint 2: Ursula Schilling, Senior Manager, Business Development Chip Card and Security Division, Infineon Technologies AG [~25min] Refreshments SESSION 2 Accepting Retail epayments Managing Fraud, Authenticating Transactions, MPOS As Asia begins to phase out signature CVM this session looks at the issues for migration to PIN, the continuing shift to MPOS, latest trends for online and fraud at the POS, and new approaches to managing fraud by using opportunities offered by mobile devices. W h a t a re th e b u s in e s s is s u e s fo r o fflin e vs. online PIN CVM and what will be the impact on cardholders, including when they travel to other markets? How should issuers manage migration from signature to PIN CVM to minimise impact on cardholders? What about PIN change and unblocking services? The hype around MPOS continues with predictions that they will overtake traditional POS devices. What is the actual status of MPOS deployment in Asia today and what do banks need to know? A fte r p re v io u s fa ls e s ta rts, it looks like global, interoperable tokenisation is coming. It s not here yet but what do banks need to know? Tokenisation is aimed at increasing security but will also give considerable control to token service provider(s) - what kind of organisations are likely to be TSPs? Card-not-present fraud is only 10% of all card payments but more than 50%*of payment card fraud. Is 3D Secure still the only solution? Would tokenisation be a more effective solution to CNP fraud? Viewpoint 3: Chang Chew Soon, Founder & CEO Soft Space [~25min] Viewpoint 4: Speaker to be advised UL Transaction Security[~25min] 5th APCF APSCA 2014 Page 1 of 7

2 Day One: Tuesday, 23 September Discussions: New approaches to authentication [~30min] With all their risk management expertise and fraud management investments, do banks really need (or want) perfect authentication in consumer payments? Isn t authenticating payment transactions really more shades of grey than black and white? As mobile offers so many new authentication methodologies and opportunities to score transaction risk (location, device fingerprinting, etc), aren t acceptable levels of mobile payment security actually easier to reach? Ursula Schilling, Infineon Technologies AG Chang Chew Soon, Soft Space To be advised, UL Transaction Security Choke Na Ranong, Bangkok Bank Lunch SESSION 3 The Future of epayments: Making Contactless Work How to succeed with contactless acceptance, cards and perhaps, mobile In this session some of Asia s leading experts present the latest information about contactless payments in the region, discuss the business case for contactless payments and contactless acceptance, how they made it work and how it continues to grow and benefit issuers, merchants and customers. How should issuers and acquirers successfully address the change management issue at the heart of the introduction of contactless payments? Do banks need to educate consumers and consumer groups about the security of contactless payments as well as the benefits? How can the cost and time investment that merchants need to make in retraining staff to accept contactless payments be mitigated? If merchants need to educate customers about how to use contactless payments then how can they be incentivised to drive contactless transactions? How can Asian markets achieve Australia s level of contactless acceptance where at one of the largest retailers, 6 out of 10 international payment card transactions re contactless? Why is contactless acceptance, and strong adoption of contactless payment cards by consumers, a prerequisite before attempting NFC mobile contactless payments? Viewpoint 5: Bruno Batut, Senior Marketing Manager, Secure Microcontrollers Greater China & South Asia STMicroelectronics [~25min] Viewpoint 6: Faisal Khan Niazi, Senior Vice President, SIM and Business Development DZ Card [~25min] Viewpoint 7: Ben Soppitt, Head, Emerging Products & Innovation, S & SEA Visa International [~25min] Viewpoint 8: Speaker to be advised Retailer[~25min] Discussions: Dos and don ts for success with contactless payments [~35min] Some Asian markets are achieving momentum with contactless payment cards and contactless acceptance but others remain stalled. What are the lessons from markets that work that can drive successful contactless acceptance across the region? National retailers are key - what else works? What are the best practices? Why are they not working for NFC contactless so far?? Bruno Batut, STMicroelectronics Faisal Khan Niazi, DZ Card Ben Soppitt, Visa International To be advised, Retailer Refreshments 5th APCF APSCA 2014 Page 2 of 7

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4 Day One: Tuesday, 23 September 2014 SESSION 4 Roundtable Discussions Sharing and feedback on key issues In this session all forum delegates will have the opportunity to participate in 2 roundtable discussions lasting 20min each, chosen from the list of 3 proposed roundtables below. Each roundtable discussion will be assisted by experts who will facilitate (but not lead) the roundtable. The goal is to get everyone involved and participating in each roundtable discussion so that all participants benefit. END OF DAY 1 Closing Remarks 17:30 End of day The technology roadmap for consumer payments; what s on the roadmap and what isn t, and why 2 - Is there room between card-present and CNP for a 3rd transaction type; a device-present transaction? 3 - Everything you always wanted to know about contactless but didn t know who to ask 5th APCF APSCA 2014 Page 4 of 7

5 Day Two: Wednesday, 24 September Introduction to day two A brief review of the forum sessions on day one and outline of today's forum sessions. Greg Pote, Chairman, APSCA SESSION 5 The Evolution of Payment Schemes in Asia 9.10 Payment card and retail e-payment systems today and tomorrow This session explores how retail e-payment systems in Asia are evolving to meet the needs of consumers, the business objectives of market participants and the policy objectives of governments for efficient and accessible less-cash payments at domestic, regional and international levels. Asia is unique in creating and expanding domestic (and international) payment systems. Is this driven by growing economies, the under banked opportunity, government objectives? In order to be successful, should domestic payment systems focus solely on commercial objectives or should they also have national objectives that benefit the economy and citizens? Domestic debit card and EFTPOS payments systems across Asia are at different stages of development and not all are successful - what are the keys to success? When domestic payment schemes expand to international markets how do they need to evolve their strategies and business models to compete as international payment systems? Asia is also unique in the growing number of successful, local non-bank retail e-payment schemes, usually founded on contactless transport cards. What impact are they having? The ASEAN Payment Network is aiming to create a payments network similar to SEPA (Single Euro Payments Area) whereby one region is treated as domestic to facilitate cross-border transactions Viewpoint 1: Doug Lawson, Head, Regional Products, SE & South Asia UnionPay International [~25min] Viewpoint 2: Speaker to be advised National Payments Corporation of India (NPCI) [~25min] Discussions: More and more e-payment options [~30min] Asia is the only region launching new domestic and international payment card schemes. Today both incumbents and new entrants are facing not only new consumer propositions, channels and technologies but also increased competition from non-bank e-payment scheme and payment service providers with local advantages. More choice should benefit consumers and merchants but as competition increases in Asia, what will be the threats and opportunities for issuers, acquirers? Doug Lawson, UnionPay International To be advised, National Payments Corporation of India (NPCI) Jame Rama, K-Bank Refreshments 5th APCF APSCA 2014 Page 5 of 7

6 Day Two: Wednesday, 24 September 2014 SESSION 6 The Mobile Payments Puzzle NFC mobile payments, host card emulation, cloud-based payments As the mobile proximity payments saga continues (after more than 10 years) this session examines the latest disruption initiated by Google but accelerated by the international payment card schemes acceptance of HCE and cloud-based payment specifications as an additional option to the SE? What is Host Card Emulation (HCE), what is it not, how does it relate to NFC, cloud payments and digital wallets - what do banks need to know today? HCE has a long way to go. Apart from interoperable standards, certification, widespread smartphone implementation, what else is missing today? Would banks be better advised to continue along the secure element and TSM path of embedding payment applications securely in mobile devices? Are mobile proximity payments just taking a long time or is mobile contactless perhaps not the future of smartphones in consumer payments? Are smartphone apps that remote control payment cards (lock/unlock disable transactions, set limits, ) the real future of mobile in payments at the POS? Is HCE, cloud payments and digital wallets really just about more issuer control and scheme management of both CNP and card-present consumer payments? Viewpoint 4: Martin Cox, Global Head of Sales Bell ID [~25min] Viewpoint 5: Speaker to be advised Gemalto[~25min] Viewpoint 6: Henry Ng, Head, Consulting Services, APAC Thales e-security [~25min] Discussions: Choices for mobile contactless payments[~30min] What are the questions that banks should be asking when deciding whether to adopt a secure element-based approach or an HCE and cloud approach for their mobile contactless products? How should they balance the business objectives against technology and security considerations? What new approaches to risk management will be required? Is it likely that banks will adopt a mix of both SE-based and HCE mobile contactless payment strategies pursued different customer segments? Martin Cox, Bell ID To be advised, Gemalto Henry Ng, Thales e-security Lunch 5th APCF APSCA 2014 Page 6 of 7

7 Day Two: Wednesday, 24 September 2014 SESSION 7 Streamlining Consumer Payments Paying from more screens (PC, mobile, tablet, TV, watch, car ) Customers want convenient and easy payment options. As in-store and online shopping overlap, the new digital wallets will need to work from any device, not only mobile. This session looks at how this new consumer payments paradigm is developing. Storing payment cards in the cloud to enable one-click online shopping is over 10 years old so why the sudden interest in digital wallets? How are digital wallets likely to be integrated with NFC mobile payments and are they a better fit with the proposed HCE-based version compared to the SE-based version? Are digital wallets likely to be used in-store, in-aisle? Will consumers adopt shopping from the screen of their mobile phone at the expense of purchasing at the POS? Is the explosion of in-app payments and the convenience they require for scalability, the key factor driving digital wallets (at the expense of mobile wallets)? As retailer stored value and loyalty disappear into smartphone apps (e.g. Starbucks ~ US$500M in 2012), will this mean an explosion in closed-loop payment products? Are digital wallets only about a smooth payment experience from any device or are they also about issuers and payment systems securing control of digital payments? Viewpoint 7: Raymond Yap, Vice President, Market Development SEA MasterCard Worldwide [~25min] Viewpoint 8: Punnamas Vichitkulwongsa, Managing Director TRUE Money [~25min] Viewpoint 9: Speaker to be advised [~25min] Discussions: At the screen or at the POS? [~30min] Consumers want richer, cooler and more convenient and elegant shopping experiences (we think). Will the ubiquity and immediacy of the Internet together with always-available and alwaysconnected smartphones lead to customers perhaps purchasing without ever having to approach the point-of-sale? Is this A - practical to implement, B - beneficial to all payment industry stakeholders and C - a customer proposition and user experience that is likely to resonate with shoppers? Refreshments SESSION 8 Roundtable Discussions More sharing and feedback on key issues In this session all forum delegates will have the opportunity to participate in 2 roundtable discussions lasting 20min each, chosen from a list of 3 roundtable discussion topics proposed by forum delegates. Each roundtable discussion will be assisted by experts who will facilitate the roundtable. The goal is to get everyone involved and participating in each roundtable discussion so that all participants benefit. 1 - Where s the data? - In what ways could tokenisation of payment card data change the business? 2a - I want to launch an SE-based NFC mobile payment product - what do I need to know? 2b - I want to launch an NFC mobile payment product using HCE - what do I need to know? 3 -Don t wrap me! - How do banks maintain brand in a mobile, cloud and wallet-focused world? END OF FORUM Closing Remarks Final review and discussion of topics and format for the next forum. Greg Pote, Chairman, APSCA 5th APCF APSCA 2014 Page 7 of 7