360-degree feedback. ADDIE model. Apprenticeship. Assessment center. MODULE 5: Training and Development DEFINITION 2013 SHRM

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1 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment 360-degree feedback INITIN A method of appraising job performance using information collected from many sources (for example, peers, subordinates, supervisors, and sometimes internal and external customers) SM MU 5: Training and evelopment AI model INITIN A process for designing training programs that has five steps: analysis, design, development, implementation and evaluation SM MU 5: Training and evelopment Apprenticeship INITIN Type of technical skills training that often occurs as a partnership between employers and worker groups SM MU 5: Training and evelopment Assessment center INITIN A series of tools and exercises designed to assess a candidate s competency in relation to a particular job or potential role within an organization SM

2 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment Asynchronous learning INITIN Type of e-learning in which participants access information at different times and in different places, for example, accessing and completing a web-based training workbook SM MU 5: Training and evelopment Bias INITIN Situation in which a manager s values, beliefs or prejudices have an influence on ratings SM MU 5: Training and evelopment Blended learning INITIN A planned approach to learning that includes a combination of methods such as classroom, e- learning, self-paced study and performance support such as job aids or coaching SM MU 5: Training and evelopment Career development INITIN Process of employee and organization working together to manage the employee s career objectives SM

3 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment Career management INITIN Preparing, implementing and monitoring the career path of employees with a focus on the goals and needs of the organization SM MU 5: Training and evelopment Career planning INITIN Activities that employees perform to figure out the best course of action for their career SM MU 5: Training and evelopment Central tendency errors INITIN Situation in which a manager rates all employees within the same range regardless of differences in actual performance SM MU 5: Training and evelopment Coaching INITIN ngoing meetings between a manager and an employee to discuss performance improvement, career goals or professional development activities SM

4 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment Collectivist culture INITIN Type of culture in which groups form close relationships SM MU 5: Training and evelopment Competency model INITIN A list of the behaviors, skills and knowledge needed to do well in a specific job SM MU 5: Training and evelopment Contingency theories INITIN Theories that advocate that leadership ability depends on leadership style and situational factors SM MU 5: Training and evelopment Contrast error INITIN rror that occurs when an employee s rating is based on how his or her performance compares to that of another employee rather than to objective performance standards SM

5 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment Copyright INITIN A form of protection provided by the government to authors of original works to prevent others from printing or otherwise duplicating, distributing or vending copies of their literary, artistic and other creative expressions SM MU 5: Training and evelopment Critical incidents INITIN Performance evaluation method that involves recording positive and negative employee actions SM MU 5: Training and evelopment evelopmental activities INITIN Activities that prepare employees for future responsibilities while increasing their capacity to perform their current jobs SM MU 5: Training and evelopment ual-ladder program INITIN Pay system that allows professionals to earn as much in senior technical positions as they would on a management track SM

6 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment -learning (electronic learning) INITIN The delivery of formal and informal training and educational materials, processes and programs via the use of electronic media SM MU 5: Training and evelopment motional intelligence (I) INITIN The ability of an individual to be aware of and understand the emotions and moods of others and manage his or her own emotions and impulses SM MU 5: Training and evelopment mployee development programs INITIN Programs that prepare employees for future positions by providing them with opportunities to learn new ideas and skills SM MU 5: Training and evelopment ast-track programs INITIN Career development programs that identify high-potential employees who have shown the personal motivation and drive to excel SM

7 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment Global mindset INITIN A perspective that helps people understand and function successfully in a range of cultures, markets and organizations SM MU 5: Training and evelopment alo effect INITIN Situation in which an employee is extremely competent in one area and is therefore rated highly in all categories SM MU 5: Training and evelopment igh-potential employees INITIN mployees who have been identified as talented and important contributors SM MU 5: Training and evelopment orn effect INITIN Situation in which an interviewer allows one strong point that works against a candidate to overshadow all other information SM

8 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment Individual development plan (IP) INITIN A development plan completed by an employee and reviewed by a supervisor to match individual goals with organizational goals SM MU 5: Training and evelopment Individualist culture INITIN Type of culture in which self-reliance is important and individual members work to advance themselves SM MU 5: Training and evelopment Job enlargement INITIN Increasing the scope of a job by extending duties and respon sibilities, generally without changing pay or status SM MU 5: Training and evelopment Job enrichment INITIN Adding depth to a job and providing the employee with greater responsibilities and more control over how the job is performed SM

9 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment Job rotation INITIN A way to develop employees by moving them from job to job, usually in a lateral direction; also known as cross-training SM MU 5: Training and evelopment eadership INITIN The ability to influence other people or groups to achieve goals and results SM MU 5: Training and evelopment earning content management system (CMS) INITIN Computer software that administers, tracks and reports on employee development opportunities, such as classroom and online events, e-learning programs and training content SM MU 5: Training and evelopment earning management system (MS) INITIN Computer software that administers, tracks and reports on employee development opportunities, such as classroom and online events, e-learning programs and training content SM

10 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment earning portal INITIN An Internet or intranet site that provides access to an organization s database of learning and training resources SM MU 5: Training and evelopment earning style INITIN The way individuals learn and how they process ideas SM MU 5: Training and evelopment eniency INITIN Situation in which employees receive higher rating than their actual performance deserves because managers don t want to give low scores SM MU 5: Training and evelopment ong-term-oriented culture INITIN Type of culture that is organized based on status, values, work ethic, thrift and perseverance SM

11 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment Management INITIN Coping with day-to-day operations of an organization SM MU 5: Training and evelopment Maslow s hierarchy INITIN A method of ranking human needs in a pyramid, with basic physical needs (such as obtaining food and shelter) at the bottom and psychological needs (such as creative expression) at the top SM MU 5: Training and evelopment Mentoring INITIN When an experienced person shares knowledge with someone who has less experience SM MU 5: Training and evelopment Motivation INITIN easons or influences that lead to specific desired behavior such as commitment to a job or continuing efforts to achieve a goal SM

12 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment Needs analysis INITIN Assessment of the present situation to determine the steps necessary to reach a desired future goal SM MU 5: Training and evelopment n-the-job training (JT) INITIN Training provided to employees by managers and supervisors at the actual work site SM MU 5: Training and evelopment Performance appraisal INITIN The process that measures the extent to which an employee accomplishes work requirements and goals SM MU 5: Training and evelopment Performance logs INITIN Informal notes listing examples of employee accomplishments and/or performance problems SM

13 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment Performance management INITIN The process of setting goals, measuring progress, and rewarding or correcting performance for employees SM MU 5: Training and evelopment Performance standards INITIN The behaviors and results that management expects employees to achieve on the job SM MU 5: Training and evelopment Pilot program INITIN An initial offering of a program in a controlled environment with a segment of the target audience SM MU 5: Training and evelopment Plateaued careers INITIN The inability of employees to advance further in the company due to mediocre performance or lack of opportunities SM

14 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment Power distance INITIN Cultural dimension that measures the degree to which unequal distribution of authority is accepted by less powerful members of organizations SM MU 5: Training and evelopment Primacy effect INITIN Situation in which a manager gives more weight to an employee s earlier performance and ignores recent performance SM MU 5: Training and evelopment ecency error INITIN Situation in which a manager gives more weight to recent performance and ignores the employee s earlier performance during the appraisal period SM MU 5: Training and evelopment eplacement planning INITIN Process of identifying employees who can fill future vacancies; concentrates on immediate needs and searches for available qualified backups for employees in key positions SM

15 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment Self-assessment INITIN valuation of one s own performance, abilities and developmental needs SM MU 5: Training and evelopment Short-term-oriented culture INITIN Type of culture that is concerned about displaying respect and fulfilling social obligations within their cultural contexts SM MU 5: Training and evelopment Strictness INITIN Situation in which employees may be performing better than those in other departments but receive lower ratings because managers increase the standards SM MU 5: Training and evelopment Succession planning INITIN Identifying and developing high-potential employees to occupy leadership positions in the organization SM

16 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment Synchronous learning INITIN Type of e-learning in which participants interact in real time SM MU 5: Training and evelopment Transfer of learning INITIN The effective and continuing on-the-job application of the knowledge and skills gained through a training experience SM MU 5: Training and evelopment Tuition reimbursement INITIN A benefit whereby the employer provides full or partial payment for educational courses completed by employees SM MU 5: Training and evelopment Uncertainty avoidance INITIN Cultural dimension that reflects the level of tolerance society members have for uncertainty and ambiguity SM

17 old each printed sheet in half lengthwise. The left side of the document will list the term and the right side will list the definition. Tape or MU 5: Training and evelopment Values INITIN Principles, standards, or qualities considered important to an organization; reflect the organization s philosophy and guide its organizational effectiveness SM MU 5: Training and evelopment Webinar INITIN An interactive meeting, training seminar, or presentation on the Internet; usually a live presentation SM