4. How do I sign up for Text Banking and Alerts?

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1 Fifth Third Mobile Banking Frequently Asked Questions (FAQ) Getting Started 1. How do I begin using Fifth Third Mobile Banking? In order to access Fifth Third Mobile Banking, you must be a current Fifth Third Internet Banking user and have a mobile device that has a data plan. If you are not currently using Fifth Third Internet Banking, you can log in today. If you do not have a data plan, or are unsure if you do, please contact your mobile service provider. to learn more, please visit 53.com/mobilebanking. 2. How do I log in to Fifth Third Mobile Banking? Download the Mobile Banking App or enter m.53.com into the browser on your mobile device. Then log in using your existing Internet Banking User ID and password. 3. Is there a Fifth Third Mobile Banking App? Yes. There is a Mobile App available for iphone and Android TM. This app will also work on an ipad or ipod Touch. We offer an app launcher to m.53.com in the BlackBerry App World. 4. How do I sign up for Text Banking and Alerts? To enroll your mobile device, follow the instructions below: 1. Login to Internet Banking 2. Go to Service Center 3. Click the "Register your Phone" link 4. Select: 1. "Mobile Text Banking" checkbox to use Text Banking or 2. "Mobile Account Alerts" checkbox to enable text alerts or 3. BOTH checkboxes 5. Accept the disclosures. 6. Enter your cell phone number and select your carrier. 7. Enter the PIN number sent to your phone. 8. Once your phone is registered simply select the alerts you would like to receive.

2 5. What wireless carriers support Fifth Third Mobile Banking Text Alerts and Text Banking? Mobile Deposit ACG Carolina West Wireless ACG CellCom ACG Cellular South ACG NTELOS Wireless (Virginia PCS) AT&T (Cingular, Dobson) AllTel Boostmobile TM Cincinnati Bell TM Cricket Communications Interop Appalachian Wireless Interop Centennial Cellular Corporation Interop Immix Wireless Metro PCS Rural Cellular Corporation Sprint TM T Mobile TM (SunCom, VoiceStream) US Cellular Corp Verizon Virgin Mobile USA 1. How does Mobile Check Deposit work? It works by using the camera on your phone to capture an image of the check. The image is processed the same way as making a deposit at a branch or at an ATM. None of the check images are stored on your phone, so you can rest assured that it is secure. 2. Is there a fee? Deposits made to a Consumer account will not be charged. Effective 9/19/2013, deposits made to a Business account will be charged a $0.50 fee per check. You will be asked to accept the fee prior to proceeding with the deposit within the application. 3. After completing the mobile deposit, what do I do with the check? You should retain the check in a secure location for 14 days and then, after confirming the deposited funds have been applied to your account correctly, destroy the check. 4. What types of checks are accepted? U.S. Check Money Order

3 5. Why don t I see the Deposit Check option on my phone? Eligible mobile deposit users will see the mobile deposit option on the home screen. Accounts must be in good standing and follow other conditions as outlined in the mobile deposit terms and conditions. Overdrafts and returned deposit items may affect eligibility. Basic 53 and Access 360 accounts are ineligible for Mobile Deposit. 6. What are my limits and how are limits determined? Mobile Deposit dollar limits are based on the length of time you have had a relationship with Fifth Third. Your daily limit is displayed within the Deposit Check section of Mobile Banking. You will be notified if a deposit exceeds your total number of allowable deposits within a period of time. 7. What is the cutoff time for Mobile Deposits? The cutoff time is 8 PM Eastern Standard Time. Please refer to your Account Terms & Conditions for information on deposit availability. 8. How do I know the deposit went through? A successful mobile deposit will show as Mobile Check Deposit along with the dollar amount in your transaction history by the end of the following business day. 9. What are the mobile device requirements to do a mobile deposit? Security You must have at least version 1.1 of the Fifth Third Mobile App on an Apple ios Device and version 2.0 of the Android App. Your Apple device must have software version 5.0 or higher and your Android device must have software version 2.1 or higher. 1. Is Fifth Third Mobile Banking secure? Yes. We are committed to protecting your identity and your accounts. Every transaction is encrypted and protected to help safeguard against unauthorized access View Fifth Third Mobile Banking Security for more information. 2. How do I know that this is a legitimate Fifth Third site? The web addresses of (URL) 53.com, m.53.com, 53.mobi, and 53.com/mobile are exclusive to Fifth Third Bank and are protected by the highest standards of encryption available. Make sure your web browser is turned on to show URLs. 3. How do I know that the text message I receive is from Fifth Third? All Fifth Third text Alerts and Text Banking messages are sent from the shortcode of Do not respond to any text messages that are not from It is recommended that you add this number to your contacts as well.

4 4. Is my account information retained in my phone? Information from your mobile banking session is not retained as long as you log out after each Fifth Third Mobile Banking session (the log out function is found at the top of each page). We also recommend that you close out of your mobile web browser after each session. Additionally, Fifth Third Mobile Banking masks account numbers that are displayed on your mobile device. Text message alerts you may receive from Fifth Third on your mobile device, such as balance threshold and payment due alerts, will remain on your phone until you delete them. We also recommend that you do not store your password on your mobile device. Troubleshooting 1. I recently changed phones. What do I need to do? What if I lose my phone? If you simply upgrade or change your mobile device (and keep the same mobile device number) nothing needs to be done. If you change your phone number or you change carriers but keep the same number, you have to re-register your phone number to receive Text Alerts and to do Text Banking. To register your device, login to Internet Banking, then click on the Service Center tab at the top right corner. Under the Alerts section, click on the Getting Started link. If you lose your mobile device, you will need to contact the mobile device company and Fifth Third. Your mobile device number and your mobile access will be suspended until you have your mobile device number reinstated. Then you will have to re-verify your mobile device number again by visiting the Service Center at 53.com. 2. I have not received the text banking and alerts verification code. What should I do? If you have not received your verification code, please make sure your mobile device's phone number is entered correctly in the Service Center. If it is, please follow the steps below: Verify your mobile phone is turned on, has an adequate signal and is able to receive text messages. Check the list of Supported Phone Carriers for your mobile device in the Getting Started section of this FAQ. If you didn't receive a verification code via text message on your mobile device while registering your mobile device, use the Try Again link under the PIN code input box to re-send the text verification code. Confirm that you have text messaging service with your mobile carrier. Contact your mobile carrier and make sure your mobile device is not blocked from sending and receiving SMS messages to and from shortcodes. (i.e., Fifth Third's shortcode is [535353], which is the number you will be sending and receiving texts to and from.) If you still have not received a verification code, you will need to re-register your mobile device. Select the Register Your Phone link in the Service Center, select Remove for your mobile device, and go through the verification process again. If you still do not receive the verification code, please call Fifth Third's Call Center at for assistance.

5 3. I'm having trouble logging into the site. What can I do to resolve the problem? Depending upon the difficulty you are experiencing, you may want to try one of the following troubleshooting tips: Be certain you are logging in to m.53.com. Have you logged into Fifth Third Internet Banking at before? This is required prior to logging on to Fifth Third Mobile Banking. Are you able to access other websites with your mobile device? If you are not successful, then it is likely that the signal available on your device may not be strong enough. Check to be sure you are properly entering appropriate upper and lower case letters and numbers when entering your User ID and password. Within your Internet browser settings, ensure that cookies are enabled. If you are still unable to resolve the problem, please contact customer service at for additional assistance. Other Mobile Banking Questions 1. How do I view my account pending and posted transactions? After you have successfully logged in using your Internet Banking User ID and password, you will see an overview of your accounts. Select a particular account and click on the link for posted or pending transactions for that account; pending transactions will be marked with a "(P)". 2. How do I change Text Banking and Internet Banking account nicknames? Text Banking and Internet Banking nicknames are set up in Internet Banking. Click on the Service Center in the top right corner of the screen. Then, look under the Profile section on the left. Within the Profile section, look under the Internet Banking header and click on Account and Mobile Nicknames. Tip: When selecting Text Banking nicknames, choose short nicknames that are easy to type on your mobile device, as you will be entering them regularly while using the Mobile Text Alerts service. (e.g.: CH1, CH2, CC, SAV, etc.). Keep in mind that these nicknames can be between 2 and 8 characters, no spaces or special characters can be used. 3. What alerts can I set up to receive on my mobile device? To see all of your available alerts, click on the Service Center tab at the top right corner of Internet Banking. Then select one of the links under the Alerts section of the page to choose your alerts. 4. If I want to opt out of receiving text alerts, what do I do? You can opt out by texting STOP to from your mobile device, calling a Fifth Third Customer Service Professional at or by logging into Internet Banking and deleting the alerts request. Copyright 2013 Fifth Third Bank, Member FDIC, Equal Housing Lender, All Rights Reserved, Rev. 08/2013