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2 Our services tiggs CM (Change Management) tiggs BPM (Business Process Management) tiggs BI (Business Intelligence) tiggs PM (Project Management)

3 What is tiggs CM? tiggs - CM (Change Management) supports you in handling time-critical process changes in your enterprise. With tiggs - CM, we provide a software that will escort you from Planning up to Execution and Controlling, fast and effectively. The operational range of tiggs - CM is wide: General and time-critical project realization Integration of new systems, software, products or processes IT Migration, Software-Updates, Release Changes

4 An example of tiggs CM Replacing a legacy-system on a weekend On friday at 6 pm, you shut down the legacy system On Monday, 6 am, the new system shuld be running smoothly The replacement must be accomplished within 60 hours Backup of legacy system and export of data into new system Consolidation of data Import of from various systems data into new system Integration of the new system into infrastructure... Final testing Power-up the new system

5 An example of tiggs CM What has to be optimized during course of events: Planning is made in advance, using a corresponding tool Fallback-point is defined Monitoring and status messages must be available ad-hoc Consequences of delays in the process must show up promptly Errors in the status message caused by copying must be prevented (e.g. merging of different excel sheets into one) -floods must be minimized Tasks appear when they become imminent Project plan is visible for all involved parties

6 The components of tiggs CM Planning + Adjustment: Parallel establishing and publishing of project plans with automatic consolidation of sub project plans Execution: Automatic generation of task lists and workflows for fast and effective processing. Controlling: Realtime status messages and the Management Cockpit

7 How does tiggs CM work? 1. Planning + Adjustment Parallel publishing of project plans Automatic consolidation of sub project plans Automated approval process of the planning 2. Execution Process-controlled generation of tasks Automatic assignment of the tasks Escalations- and deadline management, representative rule 3. Controlling Automatic status messages in real time Automatic adjustment of start and finish times in case of delays Real time monitoring, Management cockpit

8 1. Planning + Adjustment The lead project manager captures the complete procedure in the planning tool The project plan will automatically be accessible to the sub project managers, and published online for coordination An approval process controls the coordination Changes and adjustments can be applied online by each sub project manager Once the coordination reaches its final stage, the project plan will immediately available to everyone for review

9 1. Planning + Adjustment 1. The lead project manager captures the complete procedure in the planning tool

10 1. Planning + Adjustment 1. The lead project manager captures the complete procedure in the planning tool 2. The lead project manager defines the individual sub projects

11 1. Planning + Adjustment 1. The lead project manager captures the complete procedure in the planning tool 2. The lead project manager defines the individual sub projects 3. The project plan will automatically be accessible to the selected sub project managers for coordination

12 Approval process 4. An integrated approval process controls the consolidation of the project plans.

13 Parallel processing of sub projects 5. Sub project manager 1 captures the tasks of his project

14 Parallel processing of sub projects 5. Sub project manager 1 captures the tasks of his project 5. In parallel, sub project manager 2 captures the tasks of his project

15 Approval process 4. When the sub project managers have applied their changes and adjustments, the lead project manager can veryify and approve these

16 Consolidation of project plans 6. Upon approval of the sub projects, the individual project plans are merged automatically

17 Consolidation of project plans 7. Once the plans are consolidated, one click generates the task lists for all parties involved 6. Upon approval of the sub projects, the individual project plans are merged automatically

18 2. Execution Once the planning phase is complete, the lead project manager starts the project at the desired time With a single click, the task lists for everyone involved are generated, using the previously established project plans The assigment of the tasks to each involved party happens automatically An individual task list contains the task description, as well as relevant information such as start and finish dates, related messages, and problem messages. Everyone can now start working on the tasks at hand.

19 2. Execution (generated task lists) Individual task list including deadline management

20 2. Execution (generated task lists) Individual task list including deadline management Statistics / Analyses

21 2. Execution (generated task lists) Individual task list including deadline management Statistics / Analyses Up-to-date information

22 2. Execution Task description

23 2. Execution Task description Escalation management, and traffic-light Planned start date: Due date:

24 2. Execution Task description Escalation management, and traffic-light Planned start date: Due date: Start date in real time

25 2. Execution Task description Escalation management, and traffic-light Planned start date: Due date: Start date in real time Percentage completed

26 2. Execution Task description Escalation management, and traffic-light Planned start date: Due date: Start date in real time Percentage completed Finish the task

27 3. Controlling tiggs CM provides and overview of all projects currently in execution Project managers receive live status messages, tiggs CM generates these messages automatically There are two views available on the status messages: Table view Gantt diagrams Automatic adjustment of start and finish times in case of delays Display of the critical path

28 3. Controlling Display: Table view

29 3. Controlling Display: Table view Display of all completed tasks

30 3. Controlling Difference between planned time and current runtime Display: Table view Display of all completed tasks

31 3. Controlling Difference between planned time and current runtime Display: Table view Display of all completed tasks The delay is automatically calculated and displayed

32 3. Controlling Difference between planned time and current runtime Display: Table view Display of all completed tasks Critical path: Consequence of the delay of the predecessor The delay is automatically calculated and displayed

33 3. Controlling Difference between planned time and current runtime Display: Table view Display of all completed tasks Critical path: Consequence of the delay of the predecessor The delay is automatically calculated and displayed Warning message in case of problems

34 Controlling Display: Gantt diagram

35 Controlling Display: Gantt diagram Overview of planned tasks and their duration

36 Controlling Display: Gantt diagram

37 Controlling Display: Gantt diagram Consequence of the delay: display of the critical path

38 Highlights Reduction costs and risks Save valuable time Automatic refresh of status messages -> the tedious work of collecting and consolidating important information is already done Flexibility Changes in the project plans can be made in later phases of a project. The consequences are immediately visible. You can make plans down to the very minute -> This can be quite important in time-critical projects. Speed Through the Realtime status messages, you can see deviations the moment they occur and react promptly.

39 Overview of your benefits Higher efficiency results in cost reduction Optimal use of internal ressources Escalations- and deadline management, employee stand-in functionality Fast exchange of vital information results in fast reduction to changes Being able to react to a changing business and being able to react fast and cost-effective, is a real advantages in business competition Management-Cockpit for controlling Creation of analyses and reports And much more..

40 Further Information Planning -> Execution -> Controlling = All in one Software Real time status messages Automatic generation of task lists, based on project plans Change project plan during execution Continuous work both in online und offline mode Multi-layer escalation management, employee stand-in functionality Automatic consolidation of sub project plans Parallel processing and adjustment of project plans Management Cockpit Integrated rights-management system Realization of time-critical projects Two planning displays available (table view and Gantt diagram Transactional editing of project plans Windows Mobile Support Creation of reports and analyses Forecasts about processing time Multilingual client application Standard compliant connectivity to , MS Office, MS SharePoint Also available: Software as a Service Product (rent instead of purchase)

41 Our Services tiggs CM (Change Management) tiggs BPM (Business Process Management) tiggs BI (Business Intelligence) tiggs PM (Project Management)

42 What is tiggs - BPM tiggs - BPM is a platform providing solutions for many businesses, such as product management, controlling, marketing, IT, or sales. The flexibility of tiggs BPM allows us to implement further individual solutions fast, simple, and tailored to the business requirements.

43 Overview of your benefits Higher productivity Employee stand-in functionality Increased quality Our escalation and deadline management ensures efficient and on- time task completion Shorter throughtput times Integrated reporting and analysis components And much more..

44 Examples Contract Management Customer Services New employee integration Ordering of packaging material Change Request Project Management Find out for yourself: Give us one of your processes, and we will show you the process modelling in tiggs BPM for your very own process. We will show you live and either online or on location. No strings attached!

46 Business Intelligence Management Reporting Ad-hoc-Analyses of huge amounts of data Business Activity Monitoring Data Mining / Data Warehouse

47 Overview of your benefits Better overall performance and cost reduction at the same time Faster and better decision making Generation of knowledge => Advantage in the competition A view on the truth Management Information-System (360 - view) Provision of relevant information to all employees Metering of the systems/processes in comparison to the business strategy Proactive steering, using Key Performance Indicators (KPIs)

49 Project Management We consult you during planning and steering of you projects. Our goal is to develop an individual solution for your business. We support you, beginning with the concept, over implementation, all the way up to the release. And after further if you wish.

50 Thank you If you have further questions, please do not hesitate to contact me. You can reach me by phone at: Tel. 069 / and of course also via at: Aylin.Yildirim@tiggs.de