Professional Services

Transcription

1 Plan Implement Manage Support Professional Services

2 ADTRAN Professional Services Portfolio The ADTRAN Professional Services portfolio includes a suite of pre-launch Planning and Implementation Services specifically designed to ensure a quality network installation with a minimal impact to your staff and budget. The Professional services portfolio also includes a comprehensive suite of post-launch Support and Management Services. These features provide both proactive and rapid response activities aimed to streamline your network operations and assure your service levels. Focus on Your Customers Ensuring high network availability, quick issue resolution, and short repair intervals allow you to dedicate your time and resources to what matters most your core business and your customers. With the ADTRAN Professional Services solution, you can increase your service velocity and provide higher customer satisfaction. Best practices, proper planning and SLA-based support limit network down time and increase service quality. Streamline Your Network When network performance is optimized, your services are of higher quality and your customers are happy. ADTRAN delivers network optimization by leveraging experienced, highly trained program managers, designers, engineers and technicians all working together to ensure your network is engineered, deployed, and managed to the highest standards. Reduce Your Expenses Effective planning, implementation, and maintenance techniques reduce labor requirements and limit or even eliminate unplanned support costs. Access to ADTRAN best practices and SMEs allow you to reduce your capital and operational expenses. Partner with a Proven Expert ADTRAN is more than a product supplier; having been a trusted partner successfully planning, deploying and managing comprehensive, mission-critical solutions in multi-vendor environments for more than two decades.

3 ADTRAN Lifecycle Services Site Survey and Documentation l Network Planning l Network Engineering (CO and OSP) l Staging /Proof of Concept l Plan Implement l Project Management l Materials Management l Installation Services l Integration Services l Implementation Support l Installation Verify and Certify l Training Train Health Checks l l 7x24 Priority TAC Network Optimization l Best Practices/EOL Analysis l Manage Support l SLA Advanced Replacement l SLA Site-based Dispatch Support NOC Hosting/Hosted AOE l l Software Upgrade Protection/ Maintenance l Warranty Extension l Technical Account Management

4 Plan and Implement (pre-launch) Overview Planning Services ADTRAN offers full and supplemental planning services to ensure your network is designed to meet the needs of your customers, while at the same time, allowing you to launch and grow services more quickly and more efficiently. Site Survey and Documentation assures your sites are fully prepared to accept new network assets accelerating your services time to market. Network Planning and Engineering services provide the knowledge to ensure your network has been designed to meet your requirements. Staging/Proof of Concept assures your requirements will meet both your needs and those of your customers. Implementation Services ADTRAN offers a broad range of implementation services to satisfy a variety of network deployment needs. These services ensure quality on-time, on-budget installations and allow your staff to remain focused on your core business. Project Management ensures clean, repeatable implementation of medium- to-large scale projects. Material Management addresses all of your materials and logistics needs. Installation Services helps expedite cabinet placement, retrofits, as well as test and turn-up activities. Integration Services ensure reliable deployments by focusing on key elements such as configuration/provisioning, cutover/ migration and custom integration. Implementation Support provides the added knowledge, skills and expertise to ensure a quality installation in the event you or a 3rd party performs the implementation. Training increases your knowledge of ADTRAN solutions allowing you to increase the operational efficiency of your network. ADTRAN provides a host of pre-launch services created to ensure quality installations and service turn-up, while freeing up your resources to focus on core business needs.

5 Support and Manage (post-launch) Services Overview Support Services ADTRAN support agreements and contract services solutions are designed to provide you continual coverage and eliminate unplanned support costs, in an effort to minimize your network downtime, increase your personnel s productivity and increase your return on assets. Extended Warranty and Advanced Replacement/Sparing reduces unplanned support costs. Priority Technical and Site-based (Dispatch) Support expedites issue resolution to minimize network downtime. Software Upgrade Protection and Software Maintenance ensures you have access to the latest software features and enhancements. Remote and onsite Technical Account Management (rtam) provides a dedicated SME ensuring the quickest issue resolution possible. Management Services ADTRAN offers a broad range of implementation services to satisfy a variety of network deployment needs. These services ensure quality on-time, on-budget installations and allow your staff to remain focused on your core business. Project Management ensures clean, repeatable implementation of medium- to-large scale projects. Material Management addresses all of your materials and logistics needs. Installation Services helps expedite cabinet placement, retrofits, as well as test and turn-up activities. Integration Services ensure reliable deployments by focusing on key elements such as configuration/provisioning, cutover/ migration and custom integration. Implementation Support provides the added knowledge, skills and expertise to ensure a quality installation in the event you or a 3rd party performs the implementation. Training increases your knowledge of ADTRAN solutions allowing you to increase the operational efficiency of your network. Both the proactive and rapid response services you require to streamline your network assets and assure your service level which lead to a better quality of experience for your subscribers.

6 ADTRAN, Inc. Attn: Carrier Networks 901 Explorer Boulevard Huntsville, AL P.O. Box Huntsville, AL fax General Information 800 9ADTRAN Pre-sales Support Post-sales Support Where to Buy TL ADTRAN is an ISO 9001, ISO 14001, and a TL 9000 certified supplier. CN187A May Copyright 2012 ADTRAN, Inc. All rights reserved. ADTRAN believes the information in this publication to be accurate as of publication date, and is not responsible for error. Specifications subject to change without notice. ADTRAN is a registered trademark of ADTRAN, Inc. and its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. ADTRAN products may be subject to U.S. export controls and other trade restrictions. Any export, re-export, or transfer of the products contrary to law is prohibited. For more information regarding ADTRAN export license, please visit