Consulting and Systems Integration

Transcription

1 Consulting and Systems Integration Paolo Colella, VP and Head of Consulting and Systems Integration, Ericsson Public Ericsson AB Page 1

2 THIS PRESENTATION CONTAINS FORWARD LOOKING STATEMENTS. SUCH STATEMENTS ARE BASED ON OUR CURRENT EXPECTATIONS AND ARE SUBJECT TO CERTAIN RISKS AND UNCERTAINTIES THAT COULD NEGATIVELY AFFECT OUR BUSINESS. PLEASE READ OUR EARNINGS REPORTS AND OUR MOST RECENT ANNUAL REPORT FOR A BETTER UNDERSTANDING OF THESE RISKS AND UNCERTAINTIES. Public Ericsson AB Page 2

3 CSI business Journey from SI close to our products to full telecom ICT transformation 10,000 ICT professionals 1,300+ projects annually Pride group and more Public Ericsson AB Page 3

4 Market Dynamics increase demand for csi capabilities Consolidation Reduce IT Opex Efficiently allocate Capex Automate Business Processes Telco business model shifting from network centric to Customer centric 360 Customer View Seamless Customer Processes Differentiation through Services IP NG Networks and service NGN and associated Services technologies evolving as Broadband Services- IP/ Mobile TV Open Systems A new ecosystem of devices and applications Content Providers Internet Companies MVNOs Application Providers Public Ericsson AB Page 4

5 Typical telecom ICT transformation projects Creating new business Monetising network assets, customer relationship and the innovation over the top Typical Objectives Smarter Billing logic - Real Time, Customer Centric, Context Driven Virtualising BSS/OSS From SLA/KPI performance to Customer Experience / e2e Service Enable retail, wholesale and partnership models Wireless Wireline Data/IP TV Delivering efficiencies Extract margin from current topline Public Ericsson AB Page 5 Typical Objectives Process and Operations consolidation & simplification Process automation Energy saving/sustainability Systems consolidation (footprint) Leakage correction

6 We have unique assets to support the operators Deep market and technology insights E2E knowledge across business processes, IT and network Track record of delivering on cost reduction and operational performance (750 million subscribers) Capabilities for large scale transformation and consolidation More than 1300 CSI projects per year and 10,000 consultants (Q2 2010) Global player Specialized in Telecom Reputation for never walking away from our responsibilities Public Ericsson AB Page 6

7 Partnering for transformation Unique assets to drive efficiency Consulting and Systems Integration Managed Services Operational Efficiency OSS Transformation BSS Transformation Network Transformation Field Operations Transformation Revenue >20,000 people transferred to Ericsson from 300+ Managed Services and Strategic Acquisitions Processes, Tools and Frameworks Unique Ericsson insights Access to real time network information and data, KPI data base of global best practices End-user behavior data MV Network Data and TRs Operational performance data Network performance data Public Ericsson AB Page 7

8 Our capabilities CSI OFFERINGS CSI PARTNER MODEL Customer Relationship Revenue Business Intelligence Service Service Fulfillment CSI DELIVERY MODEL GLOBAL METHODS AND TOOLS Off Shore Public Ericsson AB Page 8 Near Shore Customer Facing Customer Program Governance model CSI Competence and employee management CSI Re-use methods including best practice & SW database Global databases, consumer behavior, network performance, operations, network financial data

9 Online charging & OSS Applications Maintenance & operations TELEFONICA GROUP Managed Services Business challenge Streamline the development & maintenance of applications Focus on core activities Develop new markets Supplier/ Customer Partner Mgmntt Domain Infrastr. LCM OS & R Customer Information Mgmt Channel Mgmt Fulfillment Sales & Marketing Customer Interaction Retention & Loyalty Partner Revenue Billing Enterprise Domain Business Intelligence Product Domain Ericsson solution and approach Asset takeover of entire Charging Solution (Altamira) including 220 employees design, development, support, integration activities Transfer of local Telefonica resources Intellectual Property rights of Charging solution transferred Resource Domains Service and Domain Resource Domain Customer Wireline access Domain Manager Configuration Wireless access Service Provisioning Network Provisioning Transport Fulfillment Mediation Network Multi Access Edge Service Mediation Standardized Services Billing Mediation Customized Services Revenue & Fraud Mgmnt Business benefit OPEX reduction Industrialize Charging Solution Operational improvements: Centralized Demand Consolidation of SW versions across countries Common support process & tools 20% Charging & OSS platform TCO From 17 charging platforms to 1 Public Ericsson AB Page 9

10 Telefonica, Latin America Revenue assurance, consulting and systems Integration RA Transformation partner Business challenge Reaching aggressive revenue leakage recovery targets across the group, 18 Latin America operations Standardize revenue assurance framework and KPI model and increase RA maturity To manage execution of a large and complex transformation program OS & R Cust.. Info Mgmt Channel Mgmt Fulfillment Sales & Marketing Customer Interaction &Service Mgmt Retention & Loyalty Billing & Revenue Mgmt Revenue Mgmt Billing Partner Relationship Mgmt Ericsson solution and approach Prime Integrator for the transformation program Consulting and Systems Integration services Develop and implement the RA functional model Form taskforce to detect and recover leakages Implement best practices Automate RA processes and controls by implementing a RA IT solution Product Mgmt Revenue & Fraud Mgmt Business Intelligence Business Value Bottom line (EBIDTA) benefit Increased revenue control for both fixed and mobile sides across its Latin American operations Prevention of recurrence of inconsistencies that adversely affect revenues Revenue control Revenue growth Efficiency Public Ericsson AB Page 10

11 Nedjma, algeria ensure customer s experience Business challenge Become the preferred service provider in the region Inefficient network operations with no overview of network status Low network resource utilization and low service quality hindering market share growth Operations Support & Readiness Service Specification Service Inventory Fulfillment Process Service Order Process Service Ericsson solution and approach Establishment of a NOC with a Unified monitoring system", including products from Ericsson and HP, SAP BusinessObjects and BMC Software Network optimization and node re-allocation Implementation of e2e service quality solution Competence development of NOC personal Resource Inventory Resource Process Resource Lifecycle Domain Configuration Resource Order Fulfillment Mediation Network Mediation Customer Wireline access Wireless access Transport Multi Access Edge Standardized Services Customized Services Business value 2x service usage while maintained customer experience Stable service quality ROI within 1 year Flexible operation platform to support the change towards service centric operation Public Ericsson AB Page 11 Service Quality and Usage Uptake KPI Service Quality Service Quality Service Usage Time Service Usage 2,00 1,80 1,60 1,40 1,20 1,00 0,80

12 Scale and skill advantage 10,000 CSI professionals Developing talent through: organic growth Every year we deliver: 300+ Consulting projects 1,000+ SI projects 300,000+ Student days in-sourcing from customers strategic acquisitions vv Acquisitions 2004 Audilog France Over 750 million subscribers in networks managed by Ericsson NOC set-up, operational process development, common tool selections and integration, NOC consolidations through Consulting and Systems Integration expertise 2005 Teleca OSS, Sweden 2005 TUSC, Australia 2007 HyC, Spain 2009 Bizitec, Turkey 2010 Pride, Italy 2010 incode, USA Public Ericsson AB Page 12

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