Demonstrate an understanding of, and ability to model/implement a person centred approach to providing services to the people we support.

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1 HR: Service Manager POSITION DESCRIPTION Date Reviewed: 21 July 2015 (V4) Position Title Service Manager Responsible To Manager, Service Delivery Classification Level 3 Date Last Updated 21 July 2015 OVERVIEW OF LIGHTHOUSE DISABILITY Lighthouse Disability is an accommodation and support service for people with diverse and complex disabilities. We work with the people we support and their families using a Person Centred approach to care. This means that we optimise people s choices and control over their lives. As a high quality service delivery organisation based on a clear set of values, we are committed to developing and maintaining an organisational culture that promotes choice and control, the wellbeing and safety of the people we support, and our staff. We value our staff and expect their active and innovative contributions to positive outcomes for the people we support, and to our workplace environment. The efforts of all staff directly or indirectly contribute to optimum outcomes for the people we support irrespective of designated roles and responsibilities. Therefore, we take pride in recruiting people with values that are consistent with a Person Centred approach, who enjoy working as a member of a team, and who are keen to learn. Lighthouse Disability is exploring new ways of working that are consistent with the expectations of the National Disability Insurance Scheme. Summary of Service Manager Role The Service Manager is responsible for leading and managing a team of staff to achieve optimum quality outcomes for the people we support, using a person centred approach. The role of the Service Manager includes a small component of non-contact time for administrative purposes with the bulk of the time being on roster where s/he leads and models how to work with the people we support. This position assumes a demonstrated ability to undertake Community Support Worker duties as per the attached Community Support Worker position description. Organisational Relationships The Service Manager reports to a Manager, Service Delivery and may be required to work as part of a cluster of houses. Using a team work approach, the Service Manager will lead a team of service delivery staff and work closely with other Service Managers and support staff with the aim of ensuring good outcomes for the people we support. KEY RESULT AREAS KEY RESULT AREA 1 Demonstrate an understanding of, and ability to model/implement a person centred approach to providing services to the people we support. Describe and demonstrate competence using a person centred approach to all aspects of service delivery duties Give examples of where staff have used a person centred approach Each person we support has a Person Centred Plan (PCP) and there is evidence of steps taken to negotiate this where a choice has been made to decline a PCP. W:\Policy and Procedures\Position Descriptions\HR-PD Service Manager Position Description-V5 (1).docx Page 1 of 9

2 There is progress in relation to the goals outlined in the PCP or goals as negotiated with NDIA. KEY RESULT AREA 2 Demonstrate leadership of the team of staff including the use of team building activities. Describe his/her leadership style and skills Give some examples of team building activities using a person centred approach Give an assessment of the strengths and limitations of team work and areas for improvement Give examples of the identification of conflict together with strategies of how it was managed Sought assistance where relevant to build the capacity of staff to work as a team KEY RESULT AREA 3 Demonstrate effective management of the roster. Rosters are developed and implemented according to roster rules Edmen bulk orders are submitted by the prescribed deadline Lighthouse Disability staff fill 90% of shifts during a quarter (subject to Lighthouse Disability staff numbers meeting capacity) Overtime is only used in exceptional circumstances and with approval from Manager, Service Delivery or Emergency after Hours person KEY RESULT AREA 4 The Service Manager is operating within budget. Review of the budget results each month and over a quarter expenditure is consistent with the allocated budget Provide assistance with the development of the annual budget House finances are kept up to date e.g. cash reconciliations Identify the financial implications of the changing needs of people we support and liaise with Finance Accountable management of the funds belonging to people we support KEY RESULT AREA 5 The Service Manager is aware of the strengths and developmental needs of staff and has provided this information to each staff member. There is evidence of the above for each staff member There is a formal performance appraisal every 12months for each staff member Sought training for staff to improve outcomes for the people we support There is a team culture of ongoing improvement and best practice Support the developmental needs of staff through the supervision and coaching of staff KEY RESULT AREA 6 The Service Manager can demonstrate his/her capacity to seek support/consultancy from colleagues and support staff to improve outcomes for the people we support and the management/leadership of staff. W:\Policy and Procedures\Position Descriptions\HR-PD Service Manager Position Description-V5 (1).docx Page 2 of 9

3 Sought and used assistance from others to improve the wellbeing and safety of the people we support Sought and used assistance from others to improve the wellbeing, health and safety of staff Engaged volunteers to add value to service delivery Has engaged in training KEY RESULT AREA 7 The Service Manager communicates and works in collaboration with families, other service providers and relevant stakeholders to ensure improved outcomes for the people we support. Communication with families (subject to choice of person we support) Family engagement, participation and inclusion Collaboration with other service providers Feedback about provision of excellent customer service KEY RESULT AREA 8 Service Manager can demonstrate his/her commitment to quality, and meeting new organisational requirements to be ready for the NDIS. Contribution to continuous improvement processes and systems Participation in and contribution to organisational change (e.g. involvement in joint staff meetings, committees, working as part of a cluster) Understanding of NDIS and the changes that will result from it Provided staff and families with information about NDIS and helping them to understand the changes that are required Participation in, and support for accreditation processes KEY RESULT AREA 9 Service Manager will adhere to Lighthouse Disability policies and procedures and contribute to organisational functions/activities (e.g. recruitment of staff, orientation of staff, working parties, staff meetings etc). All staff have access to, and understand information about policies and procedures and other information required to achieve outcomes for the people we support There is staff compliance with policies and procedures Has contributed to organisational functions KEY RESULT AREA 10 Service Manager demonstrates commitment to and implements strategies to promote the wellbeing and safety of staff and people we support. Service Manager ensures that staff are aware of, and work within safety guidelines/legislation Incidents are reported and followed up Staff are supported/expected to report care concerns W:\Policy and Procedures\Position Descriptions\HR-PD Service Manager Position Description-V5 (1).docx Page 3 of 9

4 There are risk management plans which are regularly reviewed and updated JOB COMPETENCIES SKILLS, EXPERIENCE AND KNOWLEDGE ESSENTIAL MINIMUM REQUIREMENTS Evidence of capacity to lead a team of staff, and model appropriate behaviour with people we support and with staff Knowledge of, and ability to apply a person centred approach in broad and specific terms Experience of working with vulnerable people Ability to use IT, communicate effectively verbally and in writing Ability and willingness to learn Ability to manage time in relation to administration and service delivery roles Certificate IV in a Disability, Leadership/Management (or equivalent) or commitment to attain a relevant qualification within a specified time PERSONAL ATTRIBUTES Has a value base consistent with that of Lighthouse Disability Recognised as someone who is personable in communicating with others and able to establish rapport with all key stakeholders Confident and resilient in challenging situations Ability to take a problem solving/solution approach Ability to approach work with enthusiasm, flexibility and commitment DESIRABLE REQUIREMENTS Experience working with people with a disability Experience working on a 24/7 roster CONDITIONS OF EMPLOYMENT Service Managers are required to: Work on a 24/7 roster at different locations Undertake training as required Will need DCSI Child Related Employment & DCSI Disability Services Employment clearance Will need current South Australian driver s license and required to drive Lighthouse Disability vehicles Undertake a pre-employment functional medical assessment which has a satisfactory outcome WORK HEALTH AND SAFETY Maintains a healthy and safe workplace by: Taking reasonable care to protect own safety and that of others whilst at work Adhering to WHS legislation, policies and procedures Obeying any reasonable instruction from Lighthouse Disability management in regard to health and safety Using and maintaining equipment provided for health or safety purposes Not being affected by the consumption of alcohol or other drugs W:\Policy and Procedures\Position Descriptions\HR-PD Service Manager Position Description-V5 (1).docx Page 4 of 9

5 Reporting any identified unsafe conditions, risks, hazards as soon as possible (within 24 hours of an incident) Adhering to Lighthouse Disability s manual handling plans Actively supporting any colleague who may injure themselves at work including supporting colleagues on return to work programmes ORGANISATIONAL REQUIREMENTS Work in a manner that is consistent with Lighthouse Disability s values An ability to record and maintain accurate non-judgemental information Print name Sign name Your signature acknowledges that you have read and understood this document. Date / / W:\Policy and Procedures\Position Descriptions\HR-PD Service Manager Position Description-V5 (1).docx Page 5 of 9

6 POSITION TITLE COMMUNITY SUPPORT WORKER (CSW) Responsible To Service Manager Classification Level 2 Date Last Updated 26 June 2015 OVERVIEW OF LIGHTHOUSE DISABILITY Lighthouse Disability is an accommodation and support service for people with diverse and complex disabilities. We work with the people we support and their families using a person centred approach to care. This means that we optimise people s choices and control over their lives. As a high quality service delivery organisation based on a clear set of values, we are committed to developing and maintaining an organisational culture that promotes choice and control, the wellbeing and safety of the people we support, and our staff. We value our staff and expect their active and innovative contributions to positive outcomes for the people we support, and to our workplace environment. The efforts of all staff directly or indirectly contribute to optimum outcomes for the people we support irrespective of designated roles and responsibilities. Therefore, we take pride in recruiting people with values that are consistent with a person centred approach, who enjoy working as a member of a team, and who are keen to learn. Lighthouse Disability is exploring new ways of working that are consistent with the expectations of the National Disability Insurance Scheme. Summary of Role Using a person centred and active support approach, the Community Support Worker (CSW) will work as part of a team (which may include families) to provide support services to people with diverse and complex disabilities. The Community Support Worker will work with a range of plans (as appropriate) for each person such as a person centred plan, health care plan, medication plan, meal plan, manual handling plan and will work within the rhythm of service for each house. Organisational Relationships The Community Support Worker will report to the Service Manager and collaborate with other team members, as well as other service delivery and support staff in the interests of improving outcomes for the people we support. KEY RESULT AREAS KEY RESULT AREA 1 Engage effectively with the person supported and ensure that a person centred approach underpins all actions. The person supported demonstrates confidence in, and has a positive relationship with the CSW CSW gives the person supported choice and control CSW is working with the relevant plans (as above) The Service Manager reports that support is provided to the required standard or higher CSW communicates well with colleagues about the needs of people we support The family of the person supported is satisfied with the nature of the CSW engagement and support W:\Policy and Procedures\Position Descriptions\HR-PD Service Manager Position Description-V5 (1).docx Page 6 of 9

7 KEY RESULT AREA 2 The CSW participates as an effective team member. Demonstrates open and constructive communication within the team and takes a problem solving approach to issues Demonstrates constructive relationship with key stakeholders who have an interest in the person supported Service Manager and colleagues report positive engagement as a team member KEY RESULT AREA 3 As a minimum, the CSW participates in all required training and demonstrates the relevant competencies so that practice standards are improved. Attendance at required training Practice meets or exceeds the required standards If a required Certificate III in Disability has not already been gained, the CSW can demonstrate the attainment of same within 12 months of commencing employment Evidence of IT literacy KEY RESULT AREA 4 The CSW contributes to the continuous improvement of Lighthouse Disability services. Makes suggestions about how services can improve Willingness to work with volunteers Service Manager reports that CSW contributes to the operation of the service Compliance with accreditation practices, processes and systems KEY RESULT AREA 5 CSW is engaged in discussions about NDIS and the future of Lighthouse Disability. CSW demonstrates an understanding of: The key underpinning principles of NDIS How the NDIS will impact on people we support How the NDIS will impact on his/her role Makes suggestions about how services can improve KEY RESULT AREA 6 CSW takes responsibility for the wellbeing and safety of people we support, his/her own, and contributes to that of colleagues. Demonstrates knowledge of relevant safety processes Gives examples of what s/he has done to protect own wellbeing and safety and that of others Service Manager can give examples of same Knows and uses reporting systems concerning incidents, care concerns, child abuse allegations Identifies/reports risks and works in a way to optimize safe outcomes for staff and people we support W:\Policy and Procedures\Position Descriptions\HR-PD Service Manager Position Description-V5 (1).docx Page 7 of 9

8 KEY RESULT AREA 7 CSW demonstrates compliance with Lighthouse Disability policies and procedures including finance and administration requirements. Gives examples of when/how s/he has complied with requirements Demonstrates ability to ask questions if policies and procedures are not understood Service Manager comments about CSW capacity to work within Lighthouse Disability guidelines JOB COMPETENCIES: SKILLS, EXPERIENCE AND KNOWLEDGE ESSENTIAL MINIMUM REQUIREMENTS Ability to work in an inclusive and respectful way with people with disability who have complex and diverse needs Ability and willingness to learn Ability to communicate verbally and in writing Ability to work as a member of a team PERSONAL ATTRIBUTES Has a value base that is consistent with that of Lighthouse Disability Able to establish rapport with people we support, team members and other stakeholders Confident and resilient in challenging situations Ability to take a problem solving approach when there are issues Approach work with enthusiasm, flexibility and commitment DESIRABLE REQUIREMENTS Ability to support people using a person centred approach Lived experience of disability Experience of working in a 24/7 organisation SPECIAL CONDITIONS Will need DCSI Child Related Employment & DCSI Disability Services Employment clearance Will need a pre-employment functional medical assessment with satisfactory outcome Need a current South Australian driver s license and required to drive Lighthouse Disability vehicles Required to work on a 24/7 roster Required to work at all Lighthouse Disability locations WORK HEALTH AND SAFETY Maintains a healthy and safe workplace by: Taking reasonable care to protect own safety and that of others whilst at work Adhering to WHS legislation, policies and procedures Obeying any reasonable instruction from Lighthouse Disability management in regard to health and safety Using and maintaining equipment provided for health or safety purposes Not being affected by consumption of alcohol or other drugs in such a way as to endanger own safety or that of others in the workplace Reporting any identified unsafe conditions, risks, hazards as soon as possible (within 24 hours of an incident) Adhering to Lighthouse Disability s manual handling plans Actively supporting any colleague who may injure themselves at work including supporting colleagues on return to work programmes W:\Policy and Procedures\Position Descriptions\HR-PD Service Manager Position Description-V5 (1).docx Page 8 of 9

9 ORGANISATIONAL REQUIREMENTS Work in a manner that is consistent with Lighthouse Disability s values An ability to record and maintain accurate non-judgemental information Print name Sign name Your signature acknowledges that you have read and understood this document. Date / / W:\Policy and Procedures\Position Descriptions\HR-PD Service Manager Position Description-V5 (1).docx Page 9 of 9

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