BT Global Services. Luis Alvarez, CEO. 12 December 2013

Transcription

1 BT Global Services Luis Alvarez, CEO 12 December 2013

2 2013 British Telecommunications plc 2

3 We re a better business than we were one year ago Global Services solid Q2 performance Revenue impacted by contract milestone timing will benefit Q3 Double-digit revenue growth in high-growth regions 1 Good progress on cost transformation Operating cash flow up 193m YoY British Telecommunications plc 3

4 continuing to win orders with the confidence of our customers... Global Services solid H1 performance 3.2bn orders in half year, up 34% Contracts signed with leading global organisations British Telecommunications plc 4

5 in every region and every sector. British Telecommunications plc 5

6 We re a global leader British Telecommunications plc 6

7 continuing to strengthen our position for our customers. We re investing globally in our differentiators to solve the business challenges of our customers. Global assets: people and technology Industry experience and solutions Professional Services people and capability Innovation and new solutions...based on strength in the UK Making service a differentiator British Telecommunications plc 7

8 Supporting our customers, building our glocal presence Asia Pacific Middle East & Africa Latin America Delivered on our 3 year plan to significantly grow our business 20 new products and services launched 8 new technology showcases Launched a Global IP Exchange hub in Singapore Established an Asia Pacific Health Practice Opened a new global development centre in Malaysia 42 new customers signed within the first year 9 new products & services 3 new network nodes launched in the Middle East 12 additional countries now covered in Africa New expanded offices in Durban and Johannesburg New regional network operations center in Durban Significant investment in South Africa infrastructure 75 new logos since the launch of the investment programme Expanded infrastructure and network reach across Brazil, Mexico and Colombia More than 40,000 customer connections Launched BT Ethernet Connect, BT Assure, BT Compute, BT Contact, BT One and BT Conferencing British Telecommunications plc 8

9 .extending our market-leading industry approach Global Banking and Financial Markets Global Government Global Health Global Systems Integrators Global Telecom Markets Global Consumer Packaged Goods Global Pharma Chem Global Logistics Global Manufacturing Global Mining, Oil and Gas British Telecommunications plc 9

10 adding value with professional services expertise Our professional services teams are recognised by industry analysts as being world-class. They have proven themselves over many years, guiding major customers through extremely complex and delicate technology solutions. Why BT: 4,000 professionals, 1 global community, 7 practices. Standard tools, methods, accreditation and training 6,000 certifications and accreditations: 950 Microsoft certifications 900 Avaya certifications 1,400+ ITIL-accredited personnel 2,000 Cisco-certificated employees with approximately 4,000 certifications And many more BT Advise Knowledge that delivers British Telecommunications plc 10

11 and ground-breaking innovation for our customers. Early Q3 saw BT lead a revolution in voice with the launch of BT MeetMe with Dolby Voice The service delivers : High quality sound: high definition combined with background noise reduction and audio levelling of each participant Voice separation: participant voices come from different directions (just like being around the meeting room table) Best-in-class audio conferencing brought to you exclusively from BT. The conversation just gets better. The stereo [voice separation] solution is great, much better than normal calls. The overall experience of the audio call was excellent. A+ Trial user feedback British Telecommunications plc 11

12 Thank you! Gartner 2013 Magic Quadrant for Global Network Service Providers Gartner 2013 Magic Quadrant for Communications Outsourcing and Professional Services IDC 2013 Asia/Pacific Next-Generation Telcos: ICT Services Vendor Assessment British Telecommunications plc 12

13 Looking ahead Instant globalisation Unbalanced economy Empowered individuals End to limitless resources Data Interoperability Social prosumers Risk Ubiquity Productivity Talent British Telecommunications plc 13

14 How do you feel about the future? Dec13 Number of execs present Sept13 Positive Negative Data collected at BT Global Services at Connecting for a Better Future events British Telecommunications plc 14

15 bt.com/globalservices