DELIVERS PEACE OF MIND

Transcription

1 DELIVERS PEACE OF MIND PRODUCT FLYER ACI ebill ELEVATE CONSUMER ENGAGEMENT BY 30% 1 LOWER DOCUMENT DELIVERY COSTS BY 50% 1 REDUCE CUSTOMER SERVICE CALLS BY UP TO 10% 1 To profitably grow their business, organizations must meet customers quickly advancing expectations. Technology has changed the game. Customers now expect personalized communication via video they can immediately act on. ACI ebill brings bills to life, enabling organizations to get more out of their most frequent customer touch point. Organizations can easily boost sales of additional services with promotions which customers can immediately accept and pay for from a single site. Customers can find answers to their questions before they call, enabling a reduction in calls by up to 10%. Incorporating videos, bill-due reminders and personalized messaging to increase paper bill suppression results in a 50% lower cost of bill delivery. To drive higher consumer usage of ebills, ACI invests their own money and expertise in client consumer marketing programs. As 1 ACI analysis of data cited with permission by Crone Consulting LLC referencing engagement materials from Crone Consulting LLC s Best Practices Benchmark Database, April DataOceans. Chartwell Inc.

2 BRING BILLS TO LIFE TO ACCELERATE PROFITABLE GROWTH organizations create this dynamic communication channel, it also provides the platform for building their brand affinity. Bill Payment solutions raise customer engagement and cost savings with a single integrated system for notifications, ebill, payment, consumer marketing and treasury management that enables the consolidation of systems across mobile, web, , call center, print and in-person channels. HOW ACI ebill BENEFITS BILLERS FEATURES AT A GLANCE VIDEO AND AUDIO EMBEDDED IN ebill BILLING FAQS, HISTORICAL BILLS, PAYMENT AND ANY OTHER CONTENT HYPERLINKED WITHIN THE ebill MARKETING INSERTS FOR PROMOTING SERVICES OR GENERATE ADVERTISING REVENUE FROM A COMPLEMENTARY BUSINESS REPORTING OF USER REGISTRATION, ACTIVITY AND CLICKS CURRENT AND HISTORICAL ebills DEFAULT PAPER TURN-OFF ACCESS TO ebills FOR ALL USERS ACCESS CONTROL BY LOGIN AND PASSWORD CHALLENGE FULL COLOR PRINT AND MAIL BILL DELIVERY MOBILE, WEB, , CALL CENTER AND PRINT BILL DELIVERY CHANNELS SEAMLESS INTEGRATION OF ACH, DEBIT CARD AND CREDIT CARD PAYMENTS BOOST SALES OF ADDITIONAL SERVICES The ideal time to expand customer relationships is when they are reviewing their bill. ebill enables organizations to deliver targeted messages and receive payment with the utmost in simplicity. For example, an insurance provider could offer a multiple policy discount, sign up the new customer and accept the payment for the updated amount in real time. Or a utility provider could show customers their recent usage and immediately sign up customers for budget billing, including gathering their payment information. REDUCE CUSTOMER SERVICE CALLS BY UP TO 10% Billing questions are a dominant use case for most call centers, accounting for significant costs. By answering customer questions with interactive content right on their bill, ebill can reduce customer service calls by up to 10%. Gone are the days of static bills; ebill includes hyperlinks for customers to easily find answers to their questions. SHRINK THE COST OF BILL DELIVERY BY 50% Why would customers stop receiving their paper bill when the electronic bill is not any better? ebill transforms typical bills with rich video content, mobile access, historical statements and text bill-due reminders when combined with ACI Notification Services. This addresses customers top reasons for not turning off their paper bills access to historical bills and the paper bills serving as a reminder to pay. By default a customer is encouraged to turn off their paper bill during their enrollment in ebill. The customers will always have the ability to turn on/off their paper bills. All customers have access to ebills regardless if they choose to turn off their paper. This allows for the customers to experience ebills prior to committing to turning off their paper bills. 2

3 PREVIOUS BILL NEW ACI ebill PREVIOUS BILL NEW ACI ebill 3

4 4 BOOST SALES WITH TARGETED OFFERS

5 TIMELY OFFERS COULD GIVE CUSTOMERS IMMEDIATE DISCOUNTS ON THEIR PAYMENT FOR EXPANDING THEIR RELATIONSHIP 5

6 BUILD BRAND AFFINITY ebill turns the most frequent customer contact into a powerful tool to build an organization s brand. Customers experience a rich and responsive communication answering their questions and giving them easy ways to expand the relationship. Organizations can send videos to strengthen their brand, such as describing their latest work in the community. RAISE CUSTOMER SATISFACTION Bill Payment solutions meet customers demands for flexibility and choice to manage and pay their bills from any device wherever, whenever and however they want. ebill is an integrated service that allows customers to view their bill via the organization s mobile optimized website, desktop website, , call center, financial institution website, 2 or printed and delivered in the mail. FREE UP TECHNOLOGY RESOURCES ebill requires a light IT footprint to deploy and support. Organizations can go live in days. ebill delivers a nimble operation post deployment, enabling changes to bill design in days, not weeks. It turns inconsistent data from multiple disparate sources into a single source of consistent information to distribute across all channels. ebill can intake data from print files, XML, EDI, CRM, click stream, Axciom and other third-party sources. After transforming the disparate data, ebill outputs to print, web, call center, , mobile and XML. GENERATE ADVERTISING REVENUE Earn additional revenue from complementary business partners paying for the promotion of their products. Each view of the bill creates advertising impression revenue. Every click on the offer generates click-through fees. When customers purchase a new product, additional income is generated. Now organizations can offer up a targeted, highly engaged customer interaction for others to advertise in. INTEROPERABILITY ebill is part of the broadest set of integrated payment capabilities and one of the many different services driven by the ACI Bill Payment Engine, a sophisticated, outsourced processing platform that manages the complexities of electronic bill presentment and payment (EBPP) processing to achieve the best results possible. HIGHER CONSUMER USAGE RESULTING FROM ACI INVESTING ITS OWN MONEY AND EXPERTISE IN CLIENT CONSUMER MARKETING PROGRAMS PRE-INTEGRATION WITH BILL STORAGE ebill offers the option for pre-integration with bill storage provided by document processing service providers. Organizations looking to leverage their existing bill storage location may consider this option. Because ACI is not hosting the bill content, videos, hyperlinks, targeted messages and data intake cannot be guaranteed. PRINT AND MAIL PROCESSING ACI simplifies document management with a single contract for print and electronic communication delivery. This outsourced print and mail service includes U.S. Postal Service delivery of static printed pages, remittance stub, return envelopes, bar code and OCR scan line. ACI can add onto the paper bill a QR code and links to sign up for ebill. 2 Targeted messaging and financial institution ebill delivery pending product roadmap. 6

7 DELIVER AUDIO AND VIDEO MESSAGES RIGHT IN THE ebill Back Return to Cover Next Save Print Chat Update Info Your Services: Cable Internet Voice Home What is this? Account Number Billing Date Due by /26/12 06/10/12 Total Amount Due $ Page 1 of 7 Contact us: Make a Payment See Past Statements Billing Support Deals GEORGE JONES For Service at: 123 SECOND STREET JAMESTOWN, PA News from Blue Stream On June 1, 2012, The Mtn. (channel 786) will be discontinued by its provider and be removed from Blue Stream's channel lineup (where carried). For questions, please call BSTREAM. Moving? We make it easy to stay connected to your Blue Stream TV, Internet, and home phone. Schedule a professional installation with a 2-hour appointment window or you can have a self-install kit sent to your new home. For more information, call our Move Specialists at BSTREAM or click here! More News Monthly Statement Summary Previous Balance $ Credit Card Payment - 05/26/12 -$ New Charges - See Below $ Total Amount Due $ Payment Due by 06/10/12 View Detail Click to Pay New Charges Summary Blue Stream TV Partial Month: 12 days $ $ Blue Stream Internet $72.95 Taxes, Surcharges & Fees $12.14 Total New Charges Questions? You saved at least $9.96 this month with your Blue Stream services! Prorated Charges Services that were added or changed during your billing cycle are highlighted in color above. The dates for your current billing cycle are shown in dark bold below. The dates for your prior billing cycle are shown in light bold below. The colored dates below indicate the days for which a partial month of service was charged towards this statement. June 2012 July 2012 Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Like Us on Facebook Follow Us on Twitter Browse the Forums Contact Us 2014 Blue Stream PRIVACY STATEMENT ACCEPTABLE USE POLICY TERMS OF SERVICE STATEMENT FEEDBACK 7

8 ACI BILL PAYMENT ENGINE REVOLUTIONIZES PAYMENTS ACI Worldwide, the Universal Payments company, powers electronic payments and banking for more than 5,600 financial institutions, retailers, billers and processors around the world. ACI software processes $13 trillion each day in payments and securities transactions for more than 300 of the leading global retailers, and 18 of the world s 20 largest banks. Universal Payments is ACI s strategy to deliver the industry s broadest, most unified end-to-end enterprise payment solutions. Through our comprehensive suite of software products and hosted services, we deliver solutions for payments processing; card and merchant management; online banking; mobile, branch and voice banking; fraud detection; trade finance; and electronic bill presentment and payment. To learn more about ACI, please visit com. You can also find us on 8 Americas Asia Pacific Europe, Middle East, Africa +44 (0) Copyright ACI Worldwide, Inc ACI, ACI Payment Systems, the ACI logo, ACI Universal Payments, UP, the UP logo and all ACI product names are trademarks or registered trademarks of ACI Worldwide, Inc., or one of its subsidiaries, in the United States, other countries or both. Other parties trademarks referenced are the property of their respective owners. AFL