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1 Professional Services Performance Testing Center of Excellence Application Performance Management Solution Information Technology Services Click to Advance Presentation Mute sound if necessary (sound icon)

2 Decentralized approach to building and testing software. Today s Challenges Business lines rarely share information on tool research, usage, testing practices, and cost containment. Software Development Life Cycle models frequently compromise testing initiatives to meet deliverable deadlines. Performance Testing Practices vary in most projects. Performance Tools are expensive, and very complex to integrate. Knowledge Transfer performance testing information leaves with consultants. Expensive consultants are frequently hired for Performance Testing No global approach to Performance Testing tools, techniques, or costs. Many projects cannot afford to make long term commitments to Performance testing. 2

3 Industry Trends Application owners often ask the following: Does my application scale to meet business goals? 75% of ERP systems fail to do so (Gartner) Does my application scale to meet business goals? 70% of performance problems can be resolved by configuration changes (survey of 3,000 HP/Mercury engagements) Can I resolve application bottlenecks? 40% of app bottlenecks are first noticed by a customer or executive (Mercury Survey) Have I overspent on infrastructure? $2B + spent in app server overcapacity from 2001 to 2003 (Gartner) 3

4 One Platform Solution T3 works to empower Business, Quality Assurance, and Development teams to deliver better software by centralizing all aspects of testing and performance management. Become Performance center of excellence Centralize performance testing and monitoring tools Global Performance testing execution capability Focus on quick cost savings wins! Reduce dependency on expensive consultancy QUICK START Bring automation in quickly that addresses an immediate need. Reduce infrastructure support for testing Take a value approach and network it Bringing the pieces together Forge alliances & partnerships Leverage vendor Purchasing Power 4

5 Performance Approach Phase-driven approach to Performance Optimization Phase 1: Plan Phase 2: Baseline Phase 3: Optimize Phase 4: Report Fully Plan the project Organize the Team Quantify the System Performance Iteratively Isolate and Reduce Bottlenecks Assess the Performance Improvements and Report Determine the business goals Define the business process Inventory HW, SW and network Identify key participants Mobilize test team Create test plan Agree execution schedule Create test cases Deploy monitoring agents Run initial test plan Document the baseline profile Compare baseline with target Emulate production load Monitor system performance Identify problem areas Analyze root cause Determine resolution Apply modification Document improved throughput Increased capacity reduced error rate greater stability better user response time Compare with baseline and target Produce findings/recommendations Retain data for future comparison 5

6 Why HP/Mercury 1. Proven Leadership 2. Market Visionaries 3. Strategic Alliance Empirix 4% Compuware 4% Other 9% Segue 2% Rational 9% RadView 1% HP/Mercury 71% Worldwide Performance Testing Market Share Source Newport Group, Inc

7 Automated Performance Testing PERFORMANCE MONITORS Controller User Simulation Internet/ WAN Web Server App. Server Database Replaces real users with thousands of virtual users Generates consistent, measurable, and repeatable load, managed from a single point of control Efficiently isolates performance bottlenecks across all tiers/layers with automated reporting and analyses 7

8 Types of Performance Testing 1. Stress Testing 2. Capacity Planning 3. Throughput Improvement 4. Server Consolidation 5. Baseline Assessment 6. New Version Impact Analysis 7. Ensure Business Performance 8

9 Application Management monitors the entire infrastructure from the users perspective! Application Monitoring ISP ISP ISP Router Router Firewall Load Web Balancer Servers Application Server Database Server 98% of sites experience critical performance problems Typical applications encounter problems at 15% of design capacity Problems occur both inside & outside firewall 25% - network and bandwidth related 23% - application server related 20% - load balancers, web server or proxy server issues Source: Mercury Interactive hosted services 9

10 A Day In the Life Daily Challenges 07:05AM 07:17AM 07:31AM 08:03AM 08:06AM 10:20AM 10:51AM Problem detected - data center serving e-bank customers is down Ticket opened Bridge-line opened - 8 people Check UNIX issue, escalate to hardware vendor Business urgency discussed, not well understood Security clearance delays hardware vendor from entering data center Hardware is ok, Informix DB appears down 11:48AM 04:05PM 4 more people paged, DBA joins line Root cause identified: mis-configured connection pooling caused DB crash at peak traffic. At least 800 customers affected, business impact unknown 04:20PM IT representative sent to client impact assessment meeting 10

11 Diagnose Root Cause BUSINESS AVAILABILITY CENTER RESOLUTION CENTER Top View Define SLAs Business Console Customer Impact SLM Event Viewer Tier 1 Tier 2 Tier 3 11

12 Application Management Dashboard BUSINESS AVAILABILITY CENTER RESOLUTION CENTER Top View Define SLAs Business Console Customer Impact SLM Event Viewer Tier 1 Tier 2 Tier 3 12

13 Appendix Supplemental Information 13

14 Introducing LoadRunner Our Center of Excellence approach uses Mercury Interactive LoadRunner product to deliver an integrated solution for business technology optimization. Automated Scripts Load Runner Data Repository System Monitor It provides an end-to-end tool set for performance tuning a user simulation module to create business transaction load a system monitoring module to display infrastructure behavior and application errors a set of automated scripts that identifies modifications a data repository for future comparisons Application Infrastructure Security Application servers Client Systems Network bandwidth Gateways Firewalls Databases Legacy system Routers Web servers IDS systems Middleware.NET services Switches Cache servers DDoS systems Back office Sun ONE services Hosting equipment LAN / WAN Load balancers 14

15 Powering the CoE PERFORMANCE CoE Application Delivery Console LoadRunner Tuning Diagnostics Capacity Planning Global Management Multi-project Management Resource Management Application Delivery Foundation Monitors Virtual Users Protocols Application Monitoring Business Availability Center Resolution Center 15

16 LoadRunner Coverage LoadRunner Capabilities in Optimization Exercise User Simulation Monitoring Problem Identification Recommendation Resolution Performance Tuning Steps Tunable Components Infrastructure (e.g. Linux, Solaris, Windows) Vendor Product (e.g. Oracle, Websphere) In-house Apps method level for J2EE apps program level for other types * J2EE source code line-level identification available using OptiBench add-on. 16

17 LoadRunner Overview ERP/CRM Web Middleware Databases Legacy SAP Oracle Siebel PeopleSoft HTTP(S) XML Citrix ICA SOAP WAP EJBs CORBA COM RMI MQSeries Oracle MS SQLServer DB2 ODBC VT100 USER SIMULATION PROTOCOLS Clients Internet/ Intranet Web Server App. Server Database PERFORMANCE MONITORS Operating Systems Windows Unix Linux Network SNMP WAN Emulation Web Servers MS IIS iplanet Apache App Servers BEA WebLogic IBM WebSphere ATG Dynamo iplanet App Server Java EJB JDBC JSP Sitraka JMonitor Databases Oracle MSSQL Server DB2 17

18 LoadRunner Deployment Stress Simulation Step 1 Infrastructure Tier Distributed System Application Tier Database Tier Step 2 ~~~ ~~~ 1. Define business process 2. Capture user behavior Environment under User Load 3. Create simulation profile 4. Apply controlled load Fire wall Load Balancer Web Servers Fire wall Application Servers Applications Telecomm Fabric Database Servers Storage Step 3 Step 4 Typical Statistics Automated & Manual Tuning Sample Recommendations WebLogic - misconfigured Java VM heap size Database - missing indexes, full table scan... System Capacity User Experienc e User count 100 Tranx rate Response time 100/mi n 10 sec Error rate 10 % Infrastructure Consumption CPU Memor y Disk I/O 70% Networ k 28 CPUs 2,560MB 80% Measure Performance Identify Constraints Apply Modification App & System Monitoring 18

19 Metrics Web Servers App. Servers Databases Apache #Busy Servers #Idle Servers CPU Usage Hits/Sec KBytes Sent/Sec MS IIS Connection Attempts/Sec Files Received/Sec Logon Attempts/Sec Total Files Transferred Plus 50 other counters Iplanet (Netscape) Bad requests/sec Bytes Sent/Sec Hits/Sec Plus 11 other counters Other Software and Hardware Streaming Media Monitors Checkpoint Firewall Server ERP Performance Monitors Middleware Monitors Java Performance Monitors Citrix MetaFrame Monitors Network Delay Customized Counters Capability IBM WebSphere ThreadCreates ActiveThreads ConnectionPoolSize SessionsActive Plus 82 other counters BEA WebLogic HeapSizeCurrent ActiveConnectionsCurrentCount WaitingForConnectionCurrentCount Plus 118 other counters Iplanet Application Server naskesengautostart nasengsybpreparedquerytotal nasengthreadwait Plus 118 other counters Microsoft Active Server Pages Requests Executing Requests Queued Request Bytes Out Total Requests/Sec Transactions Aborted Transactions Pending Oracle 9iAS HTTP Server Allaire ColdFusion SilverStream Ariba ATG Dynamo Microsoft COM+ Monitor BroadVision Customized Counters Capability Oracle Total file opens Enqueue deadlocks Enqueue waits Opened cursors current SQL*Net roundtrips to/from client Plus 164 other counters Sybase Disk Reads Memory Disk Writes Disk Waits Locks count % Hits % Processor Time (process) % Plus 49 other counters Microsoft SQL Server SQL Re-Compilations/Sec I/O - Outstanding Reads Lock Wait Time (ms) Total Latch Wait Time (ms) SQL Re-Compilations/Sec Plus 38 other counters DB2 Local_con_exec Total_sorts Plus 174 other counters 19

20 The Tuning Process LoadRunner s tuning agent can be deployed to automatically recommend optimum settings for a wide range of industry-standard applications. Apache Web Server 1.x/2.x BEA Weblogic 6.x/7.x IBM HTTP Server IBM Websphere Advanced 4.x IBM Websphere Single Server 4.x iplanet Enterprise Server 6 & higher Microsoft IIS 4/5 Microsoft Active Server Pages 2/3 Oracle Database Oracle 9iAS PeopleSoft 8.x SAP Enterprise Portals 5 Siebel 7.x SQL Server 7.5/2000 Windows: NT, 2000 and XP UNIX: Solaris, HP, AIX and Linux IT specialists will manually optimize additional hardware and software based on LoadRunner performance metrics. 20

21 Benefits of Tuning Optimizes application and infrastructure performance Isolates and resolves performance bottlenecks Establishes optimized configuration settings for production 21

22 Benefits of LoadRunner Diagnostics Pinpoints application bottlenecks, e.g., J2EE to method/ SQL level Reduces time to resolution for application issues Integrated with Mercury LoadRunner combines end user response time with diagnostics 22

23 Visit Us Online Click Here or copy/paste Global Virtual Testing Capabilities For additional information contact: 23

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