Lack of action following complaint 05/ /06/ /05/ /06/2006 Dismissed Health about noise (CRM 8642) 25/05/ /06/ /06/2006

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Doreen Atkins
8 years ago
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1 Corporate Complaints Appendix A Rows are sorted by Category. Action Status Assigned; In Progress Overdue Strategy: 1st Quarter /06 Housing 04/06-3 Boiler has not been fixed despite being reported (CRM 9977) 06/04/ /04/ /04/ /06 Environmental Lack of action following complaint 05/ /06/ /05/ /06/2006 Dismissed Health about noise (CRM 8642) 05/06 Customer Services 05/06-12 Length of waiting time customer had to wait before his benefit details were submitted (CRM 15170) 25/05/ /06/ /06/2006 Introduction of Fastrack on the front desk 05/06 Enforcement 05/06-4 Speeding Camera Van (CRM 9962) 03/05/ /05/ /05/2006 Partially 05/06 Planning 05/06-6 Inaccurate presentation in officer's planning report 12/05/ /06/ /05/2006 Dismissed 05/06 Planning 05/06-7 Publication of planning related correspondence on website (CRM 10881) 12/05/ /06/ /05/2006 Procedures associated with the publication of planning related

Environmental Lack of action following complaint 05/06-1 12/06/2006 30/05/2006 13/06/2006 Dismissed Health about noise (CRM 8642) 05/06 Customer Services 05/06-12 Length of waiting time customer had

2 05/06 Planning 05/06-8 Inaccurate presentation in officer's planning report (CRM 10885) 12/05/ /06/ /05/2006 Dismissed correspondence amended. Additional advice provided to neighbours. 05/06 Highways 05/06-9 Requested information relating to highway alterations at Miskin Road not received 03/05/ /05/ /05/2006 Dismissed 06/06 Taxation & Inefficient processing of claim (CRM 06/ /06/ /07/ /07/2006 Benefits 15021) Scanned information now to be checked before claimant leaves the building 06/06 Customer Services 06/06-13 Eligibility of Concessionary Travel & lack of Customer Service provided (CRM 14940) 22/06/ /07/ /06/2006 Dismissed 06/06 Housing 06/06-14 Problems paying garage rent (CRM 17113) 29/06/ /07/ /07/ /06 Housing 06/06-15 Behaviour of Steward at Community Centre (CRM 17091) 30/06/ /07/ /07/2006 Dismissed 06/06 Public Realm 06/06-17 No offer of compensation for accident to child in Central Park (CRM 15973) 30/06/ /07/ /01/2007 Compensation Policy reviewed by Management Team Strategy: 2nd Quarter /06 Property Inordinate length of time to issue a 07/ /07/ /08/ /08/2006 Services lease (CRM 18372) 07/06 Benefits 07/06-19 Length of time waiting to speak to a Customer Services Advisor (CRM 18552) 28/07/ /08/ /08/2006 Further review of Customer Service procedures

(CRM 06/06-11 23/06/2006 14/07/2006 04/07/2006 Benefits 15021) Scanned information now to be checked before claimant leaves the building 06/06 Customer Services 06/06-13 Eligibility of Concessionary

3 07/06 Development Loss of privacy following the grant of 07/ /07/ /07/ /07/2006 Dismissed Control planning permission (CRM 17058) 07/06 Public Realm 07/06-22 Bin not collected despite promise from refuse department (CRM 18581) 29/07/ /08/ /08/ /06 Housing 08/06-24 Delay in processing re-housing request 11/08/ /09/ /08/2006 Dismissed 08/06 Public Realm 08/06-25 Issue with refuse collection 09/08/ /08/ /08/ /06 Taxation 09/06-26 Issue with Council's handling of Council Tax arrears payments 12/09/ /10/ /09/2006 Dismissed 09/06 Housing 09/06-28 Dirty stairwell at Alamein Gardens 28/09/ /10/ /10/2006 Strategy: 3rd Quarter /06 Enforcement 10/06-29 Unacceptable behaviour of Parking Attendant 20/10/ /02/2007 Ongoing Matter dealt with but further issues have been raised by the complainant 10/06 Housing 10/06-30 Failure to install shower 24/10/ /11/ /10/2006 Dismissed 10/06 Housing 10/06-31 Rude attitude of Housing Officer 18/10/ /11/ /11/2006 Dismissed 11/06 Development Control 11/06-32 Activities at Riverside Motocross track 02/11/ /11/ /11/2006 Dismissed 11/06 Housing 11/06-33 Poor state of home during repair works 15/11/ /12/ /11/ /06 Housing 11/06-34 Attitude of Housing Officer 21/11/ /12/ /11/2006 Dismissed 11/06 Legal Services 11/06-35 Delay associated with the purchase of land 21/11/ /12/ /12/2006 Dismissed

Public Realm 08/06-25 Issue with refuse collection 09/08/2006 30/08/2006 30/08/2006 09/06 Taxation 09/06-26 Issue with Council's handling of Council Tax arrears payments 12/09/2006 03/10/2006

4 11/06 Housing 11/06-36 Re-housing of family 22/11/ /12/ /11/2006 Dismissed 11/06 Development Planning permission for neighbour's 11/ /11/ /02/2007 Ongoing Control development Awaiting results of LDC application 12/06 Taxation 12/06-38 Incorrect Council Tax assessment 22/12/ /01/ /01/2007 Dismissed Strategy: 4th Quarter /07 - Taxation 01/07-40 Notification of court hearing not received 03/01/ /01/ /01/2007 Dismissed 01/07 Housing 01/07-41 Garage keys released to the wrong person 11/01/ /02/ /01/2007 Partially Procedures relating to break ins and the issuing of keys have been updated 01/07 Public Realm 01/07-42 Request to remove rubbish was never carried out 29/01/ /02/ /01/ /07 Housing 01/07-43 Unhappy with the action taken in connection with a tree 08/01/ /01/ /01/2007 Partially 01/07 Housing 01/07-44 Problem neighbours 24/01/ /02/ /01/ /07 Housing 02/07-45 Requested door repairs not carried out 05/02/ /02/ /02/2007 Dismissed

Notification of court hearing not received 03/01/2007 24/01/2007 10/01/2007 Dismissed 01/07 Housing 01/07-41 Garage keys released to the wrong person 11/01/2007 01/02/2007 30/01/2007 Partially

5 ; 2006 Corporate Complaints - Stage 2 Strategy: 1st Quarter /06 Taxation; 05/06 Taxation & Benefits 05/06-2 Disputing the need to pay Council Tax as he is a student 10/04/ /06/ /06/2006 Dismissed 06/06 Taxation; 06/06 Taxation & Benefits 06/06-10 Unprofessional attitude of Council staff & the inflexibility to come to an arrangement over the payment of Council Tax (CRM 13769) 09/06/ /07/ /07/2006 Review of procedures associated with the handling of calls. Staff advised how to access local Councillor details. 06/06 Project Delivery 06/06-16 Vandalism of Bus Shelter outside house (CRM 13862) 15/06/ /07/ /07/2006 Dismissed ; 2006 Corporate Complaints - Stage 2 Strategy: 2nd Quarter /06 Development Control 07/06-20 Lack of consultation on building development 21/07/ /08/ /08/2006 Dismissed

13769) 09/06/2006 24/07/2006 11/07/2006 Review of procedures associated with the handling of calls. Staff advised how to access local Councillor details.

6 ; 2006 Corporate Complaints - Stage 2 Strategy: 2nd Quarter 2006; 3rd Quarter /06 Development Control; 12/06 Development Control 08/06-23 Applicant incorrectly advised that Planning Permission was not required. 02/08/ /01/ /12/2006 Officers given written reminder to be vigilant. ; 2006 Corporate Complaints - Stage 2 Strategy: 3rd Quarter 2006; 4th Quarter /07 Electoral Registration; 12/06 Electoral Registration 12/06-39 Alleged unauthorised release of personal data 29/12/ /02/ /01/2007 Dismissed Theme: 2006 Corporate Complaints - Stage 2 Strategy: 1st Quarter /06 Corporate 05/06-5 Confidential information published on an external website (CRM 10346) 08/05/ /06/ /05/2006

; 2006 Corporate Complaints - Stage 2 Strategy: 3rd Quarter 2006; 4th Quarter 2006 01/07 Electoral Registration; 12/06 Electoral Registration 12/06-39 Alleged unauthorised release of

7 Theme: 2006 Corporate Complaints - Stage 2 Strategy: 2nd Quarter /06 Enforcement 09/06-27 Issue with Council's handling of Taxi related issues. 19/09/ /10/ /10/2006 Partially Formally record enforcement actions

Data Protection Act a more detailed guide

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