Junior Frontline Level ( 105 nominees from 59 brands):
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1 2014 SERVICE RETAILERS OF THE YEAR - GRAND AWARD CATEGORY AWARD 7/F., First Commercial Building, Leighton Road, Causeway Bay, Hong Kong. Tel: Fax: Website: DATE: 17 September 2015 MEMORANDUM TO: Members of the Hong Kong Retail Management Association and Fellow Retailers SUBJECT: 2015 SERVICE & COURTESY AWARD Result of Phase 2: Preliminary Interview 2015 傑 出 服 務 獎 準 決 賽 面 試 結 果 The Association is pleased to announce the result of Phase 2 : Preliminary Interview of the 2015 SERVICE & COURTESY AWARD. 105 participants from 59 brands at Junior Frontline Level and 54 participants from 40 brands at Supervisory Level have been selected to enter the Final Interview scheduled on 16 October Furthermore, 6 Earn & Learn student category brands have been selected to enter the Final Interview. Participating companies will be notified individually about the name(s) of the shortlisted nominees as well as the interview time by . Companies of the selected participants are listed as follows: Junior Frontline Level ( 105 nominees from 59 brands): 1. Bakery Shops Category 麵 包 西 餅 店 組 別 City Super Limited - Danish Bar Kee Wah Bakery Limited - Kee Wah Bakery MAXIM'S CATERERS LIMITED - AROME BAKERY 2. Beauty Products / Cosmetics Category 化 粧 品 店 組 別 Sa Sa Cosmetics Company Limited Shiseido Hong Kong Ltd - Shiseido 3. Convenience Stores Category 便 利 店 組 別 Circle K Convenience Stores (HK) Ltd The Dairy Farm Company, Limited 牛 奶 有 限 公 司 -7-Eleven GREAT PROGRESS AWARD 4. Department Stores Category 百 貨 公 司 組 別 AEON Stores (Hong Kong) Co., Limited - AEON Stores The Wing On Department Stores (Hong Kong) Limited 2014 SERVICE & COURTESY AWARD WINNERS
2 5. Electronic & Electrical Appliances Category 電 子 及 電 器 組 別 A.S.WATSON RETAIL (HK) LIMITED - FORTRESS 6. Fashion & Accessories Category 時 裝 飾 物 店 組 別 G2000(Apparel) Limited - G2000 Giordano Limited - Giordano PVH Asia LTD - Calvin Klein Jeans 7. Fashion & Accessories - High Fashion Category 時 裝 飾 物 店 - 高 級 時 裝 店 組 別 Sidefame Limited - 45R Sidefame Limited - Anteprima The Nuance Group (HK) Ltd. - Bally 8. Fastfood Category 快 餐 店 組 別 Café De Coral Group - Café De Coral Café De Coral Group - Super Super Congee & Noodles Hung's Food Group - YOSHINOYA Fast Food (Hong Kong) Ltd Pizza Hut Hong Kong Management Limited - PHD 9. Food Shops Category 食 品 店 組 別 AEON Stores (Hong Kong) Co., Limited - Bento Express by AEON Coffee Concepts (Hong Kong) LTD. - Starbucks HK 10. Footwear Category 鞋 類 組 別 Crocs Hong Kong Limited - Crocs le saunda holdings ltd - le saunda 11. Furniture & Home Accessories Category 傢 俱 及 居 室 用 品 組 別 Pricerite Stores Limited Sinomax Health & Household Products Limited - SINOMAX The Dairy Farm Company, Limited 牛 奶 有 限 公 司 - IKEA Ulferts of Sweden (Far East) Ltd. Ulferts 12. Infant & Child Merchandise Category 嬰 兒 及 兒 童 商 品 組 別 Giordano Limited - Giordano Junior The Dairy Farm Company, Limited 牛 奶 有 限 公 司 - Mannings Baby TOYS"R"US (HONG KONG) LIMITED - TOYS"R"US 13. Personal Health Care Products Category 個 人 護 理 及 健 康 產 品 組 別 CR Care Company Limited - CR CARE The Dairy Farm Company, Limited 牛 奶 有 限 公 司 - Mannings The Dairy Farm Company, Limited 牛 奶 有 限 公 司 - Mannings Plus 14. Restaurants Category 餐 廳 及 酒 樓 組 別 Pizza Hut Hong Kong Management Limited - Pizza Hut
3 15. Retail (Services) Category 零 售 ( 服 務 ) 組 別 The Hong Kong Jockey Club 16. Retail (Services) - Property Management Category 零 售 ( 服 務 ) - 商 場 管 理 組 別 Discovery Park Commercial Services Ltd - Discovery Park Shopping Centre Sun Hung Kai Real Estate Agency Limited - Metroplaza Sun Hung Kai Real Estate Agency Limited - MOKO Sun Hung Kai Real Estate Agency Limited - Tai Po Mega Mall The Link Management Limited - Choi Yuen Plaza 17. Retail (Services) Public Utilities Category 零 售 ( 服 務 ) - 公 用 事 業 組 別 CLP Power Hong Kong Limited - Customer Service Centers The Hongkong Electric Co., Ltd. The Hong Kong and China Gas Company Limited - TOWNGAS COOKING CENTRE 18. Specialty Stores - Lifestyle Category 專 門 店 - 生 活 品 味 組 別 A.S.WATSON RETAIL (HK) LIMITED - Watson's Wine LensCrafters 19. Specialty Stores - Underwear & Nightwear Category 專 門 店 - 內 衣 及 家 居 服 組 別 PVH Asia LTD - Calvin Klein Underwear 20. Supermarket / Self-serviced Mega Store Category 超 級 市 場 / 大 型 自 助 購 物 商 店 組 別 AEON Stores (Hong Kong) Co., Limited - AEON SUPERMARKET AEON Stores (Hong Kong) Co., Limited - Living PLAZA by AEON City Super Limited - city'super PARKnSHOP (HK) LIMITED - GREAT PARKnSHOP (HK) LIMITED - TASTE The Dairy Farm Company, Limited 牛 奶 有 限 公 司 - Jasons.Food & Living 21. Telecommunications Category 電 訊 組 別 CSL Mobile Limited - 1O1O CSL Mobile Limited - csl. HKT Limited HKT 22. Watch & Jewellery Category 鐘 錶 及 珠 寶 店 組 別 Chow Tai Fook Jewellery Co., Ltd-Chow Tai Fook Prince Jewellery And Watch Company Limited-Prince Jewellery And Watch TSL Jewellery(HK) Co Limited-TSL Jewellery
4 Supervisory Level ( 54 nominees from 40 brands): 1. Bakery Shops Category 麵 包 西 餅 店 組 別 MAXIM'S CATERERS LIMITED - AROME BAKERY Saint Honore Cake Shop Limited 2. Convenience Stores Category 便 利 店 組 別 Circle K Convenience Stores (HK) Ltd The Dairy Farm Company, Limited 牛 奶 有 限 公 司 - 7-Eleven 3. Electronic & Electrical Appliances Category 電 子 及 電 器 組 別 A.S.WATSON RETAIL (HK) LIMITED - FORTRESS E.P.S.A. Corporation Ltd. - echome 4. Fashion & Accessories Category 時 裝 飾 物 店 組 別 G2000(Apparel) Limited - G2000 Giordano Limited - Giordano PVH Asia LTD - Calvin Klein Jeans Sidefame Limited - 45R 5. Fastfood Category 快 餐 店 組 別 Café De Coral Group - Café De Coral Café De Coral Group - Super Super Congee & Noodles Pizza Hut Hong Kong Management Limited - PHD 6. Food Shops Category 食 品 店 組 別 Coffee Concepts (Hong Kong) LTD. - Starbucks HK The Nuance Group (HK) Ltd - Taste & Delights 7. Furniture & Home Accessories Category 傢 俱 及 居 室 用 品 組 別 Arredamenti Company Limited - Giormani Living Room Furniture Store B.S.C. COLOURLIVING LIMITED - RocaConcepts Indigo Living Limited - Indigo Living Pricerite Stores Limited Ulferts of Sweden (Far East) Ltd. Ulferts 8. Personal Health Care Products Category 個 人 護 理 及 健 康 產 品 組 別 CR Care Company Limited - CR CARE The Dairy Farm Company, Limited 牛 奶 有 限 公 司 - GNC The Dairy Farm Company, Limited 牛 奶 有 限 公 司 - Mannings 9. Restaurants Category 餐 廳 及 酒 樓 組 別 MAXIM'S CATERERS LIMITED - URBAN CAFE COMMUNE Pizza Hut Hong Kong Management Limited - Pizza Hut Tao Heung Group Limited - Chung's Cuisine 10. Retail (Services) Category 零 售 ( 服 務 ) 組 別 The Hong Kong Jockey Club
5 11. Specialty Stores - Lifestyle Category 專 門 店 - 生 活 品 味 組 別 A.S.WATSON RETAIL (HK) LIMITED - Watson's Wine NGONG PING 360 LIMITED - NGONG PING 360 Shiseido Hong Kong Ltd - Shiseido 12. Supermarket / Self-serviced Mega Store Category 超 級 市 場 / 大 型 自 助 購 物 商 店 組 別 PARKnSHOP (HK) LIMITED - GREAT PARKnSHOP (HK) LIMITED - TASTE The Dairy Farm Company, Limited 牛 奶 有 限 公 司 - Market Place by Jasons The Dairy Farm Company, Limited 牛 奶 有 限 公 司 - Wellcome TOYS R"US (HONG KONG) LIMITED" TOYS R US 13. Telecommunications Category 電 訊 組 別 CSL Mobile Limited - 1O1O CSL Mobile Limited - csl. HKT Limited HKT 14. Watch & Jewellery Category 鐘 錶 及 珠 寶 店 組 別 Chow Tai Fook Jewellery Co., Ltd - Chow Tai Fook Prince Jewellery And Watch Company Limited - Prince Jewellery And Watch TSL Jewellery(HK) Co Limited - TSL Jewellery Earn & Learn Student Category / Earn & Learn 學 生 組 別 Circle K Convenience Stores (HK) Ltd The Dairy Farm Company, Limited 牛 奶 有 限 公 司 - Mannings The Dairy Farm Company, Limited 牛 奶 有 限 公 司 - Wellcome Sa Sa Cosmetic Company Limited Finalists of The Potential Brand Award 最 具 潛 質 品 牌 獎 入 圍 名 單 AEON Stores (Hong Kong) Co., Limited - AEON Stores AEON Stores (Hong Kong) Co., Limited - AEON SUPERMARKET AEON Stores (Hong Kong) Co., Limited - Bento Express by AEON AEON Stores (Hong Kong) Co., Limited - Living PLAZA by AEON Café De Coral Group - Super Super Congee & Noodles Choi Fook Wedding Banquet Group - Choi Fook E.P.S.A. Corporation Ltd. echome EMBRY (H.K.) LIMITED - EMBRY FORM Godiva Chocolatier (Asia) Ltd. Indigo Living Limited - Indigo Living Sinomax Health & Household Products Limited - SINOMAX Tajimaya (HK) Co. Ltd. - Gyujin UA Cinema Circuit Limited - UA Cinema Ulferts of Sweden (Far East) Ltd. - Ulferts
6 Finalists of The Team Award 最 佳 服 務 團 隊 獎 入 圍 名 單 A.S.WATSON RETAIL (HK) LIMITED - FORTRESS Chow Tai Fook Jewellery Co., Ltd - Chow Tai Fook Giordano Limited - Giordano HKT Limited HKT Pizza Hut Hong Kong Management Limited - Pizza Hut Pricerite Stores Limited PVH Asia LTD - Calvin Klein Jeans The Dairy Farm Company, Limited 牛 奶 有 限 公 司 - Mannings Plus The Hong Kong Jockey Club IMPORTANT NOTES 1. Schedule of Award Activities Activities Final Interview Newspaper Advertisements to announce the Finalists Winners Announcement Ceremony at the KITEC Video Production, Newspaper Supplement & Advertisement to feature the Award winners and the respective companies Presentation Ceremony at the 2015 HKRMA Ball cum Awards Presentation Ceremony at the HKCEC Date 16 October 2015 (Fri) 16 October 2015 (Fri) 28 October 2015 (Wed) November to December December 2015 (Tue) 2. Excellent Service Star This year, 3 participants from below categories get full score at Mystery Shopper Assessment, and will be awarded as "Excellent Service Star". The name list will be announced at the Winners Announcement Ceremony. Footwear Supermarket / Self-serviced Mega Store Watch & Jewellery SPONSORS Sponsor Chinese Newspaper Partner Exclusive Recruitment Media Sponsor Exclusive English Newspaper Partner American Express International Inc. Hong Kong Economic Times Recruit & Company Limited The Standard ENQUIRY Tel: Fax: snc@hkrma.org
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