MY Outsourcing Limited. We are here for you

Transcription

1 MY Outsourcing Limited We are here for you

2 Efficiency is doing things right; effectiveness is doing the right things. - Peter Drucker Who we are MY Group of Companies, a renowned conglomerate dealing mainly with IT enabled products and services Since 2009, recently launched its latest venture -- MY Outsourcing Ltd a BPO/Contact Center service provider with a vision to change the way people do business and serve their clients. It specializes in offering contact center services, Back Office Support With robust infrastructure. We manage all our projects as efficiently as possible with conviction. We value the latest technological developments to meet the growing needs of our customers. In that regard, we involve innovative techniques like call blending, voice logging, soft phone, IVR, ACD, dialer software and many more to offer improved service for our clients and meet their contact center/bpo outsourcing requirements. What we do We specialize in offering all forms of the contact center/business Process Outsourcing services. Our main focus is on process optimization that ensures all clients to get reduced costs while converting their business operations for a sustainable benefit. We emphasize on increasing the profitability and the efficiency meeting needs of our diverse patrons. MY Outsourcing Limited has a 340-seat, 24/7 Contact Centre for serving professional Back Office, Front Office and Offshore Outsourcing services to its corporate clients. We have also launched the Stealth Monitoring Service for the first time in Bangladesh, following its inception and popularity of such services in abroad. 2

3 The most important thing in communication is hearing what isn t said. - Peter Drucker Our call center solutions are customized to meet up your specifications and ensure better satisfaction. We are staffed by experienced and professional customer care representatives, expert management, Outbound and inbound telemarketing professionals especially meant for smooth functioning of all operations. Our solutions are customized to meet up your specifications and ensure better satisfaction. Our excellent Call Center Agents and supportive management team are dedicated to delivering outstanding, time-sensitive service to your customers, regardless of the method from telephone and customer service to instant messaging, product cross-selling and more. In fact, we have the experience, knowledge and technology your company needs to provide industry-leading professional Call Center Agents and Operators for virtually any customer service or order-taking scenario. We have expert human resources to work as call center agents who are trained by our expert trainer who has working experience in the related industry. Our agents are skilled to handle the customer s inbound calls to serve them in expected manner and handle high volume of calls with increasing customer to business response time (FCR) or First Call Resolution. We ensure to provide the quality service to the customer end and eliminate gaps in customer service. MY Outsourcing Limited signed on with SPOK as an alliance partner in Bangladesh. Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Va., is proud to be a leader in critical communications for healthcare, government, public safety, and other industries. We deliver smart, reliable solutions to help protect the health, well being, and safety of people around the globe. Organizations worldwide rely on Spok for workflow improvement, secure texting, paging services, contact center optimization, and public safety response. Our Core Services Inbound Outbound Back Office & Non Voice VAS Customer Care Pre/Post Sales support & Order fullfillment Technical support Enquiry support Health Care service Event Hot line service Tele Marketing Phone Survey Collection Calls Customer interaction Appointment setting Lead generation Data validation Data Entry Order Management Web Development idialer (Call Center Solution) 24/7 Security Surveillance IVR Broadcasting DTMF Based Survey Social Media Interaction SMS Push & Pull related service 3

4 itracker Unified Communication Solutions idialer is A Next Generation Contract Center Solution With Intelligent & Automatic Call Distribution, Queue Management, and CRM Integration & Customer Information Popup & Many More Features. Modular Solution description Predictive Dialer Skill based intelligent call Routing Automated call distribution Intelligent Call distribution DNC (Do not call) Management In/Out bound campaigns Voice Log, Voice Mail Real time Dashboard Reports & Analytics Modules Easy integration API with external com mediums Zero Hardware maintenance Less network infrastructure Unlimited Disk space for Voice logs 99.99% Uptime Web based portal & easy customizable carrier Full reports & Analytics module 24/7 Online Support Customizable with Brand Logo** **Charge applicable 4

5 itracker is an intelligent ticket managing application to manage & track Product Service, Sales & Internal Communications. Web based Tracking system Easy integration with idialer & icrm Full escalation history (Assign & transfer) Rich Text editor for Campaign description File attachment Organizational hierarchy based ticket allocation Detailed reporting module Ticket forwarding & receipt facility User-group transfer icrm is a dynamic CRM with multilevel integration capability. Multiple modules like product Management & Advanced Financial calculation can be added with CRM. Customer Database Automatic information POPUP Conversation History tracking Dynamic search from profile data Purchase & service history Intelligent product suggestion Financial calculation Service & Product base statistical report Customer profiling & complex calculations Elaborate reporting module 99.99% Uptime Desktop application for managing Leads from multiple data source. It s capable of creating; filtering & mining leads with dynamic Flag from call center campaigns. Web based application Generates leads from campaigns As easy as Drag, Drop & Go Lead mining Lead maintenance Lead Management Lead Validation Integrated with & SmS Gateway 5

6 Few of our Clients

7 The all in one outsourcing destination! MY Outsourcing Limited MY Outsourcing Limited House 37, Road 27 Banani, Dhaka 1213 House 37, Road 27 Banani, Dhaka 1213 & & 7