GUAM COMMUNITY COLLEGE & OKKODO HIGH SCHOOL Lodging Management Program Course Syllabus SY

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1 COURSE TTITLE (NUMBER): INSTRUCTOR: CONTACT INFORMATION: GUAM COMMUNITY COLLEGE & OKKODO HIGH SCHOOL Lodging Management Program Course Syllabus SY LODGING MANAGEMENT PROGRAM II (CTTT064) Evon Wong, CHE, CRDE (assignment submission) ext LOCATION: Room D-109 WEBSITE: COURSE DESCRIPTION: This course is part of the Hospitality and Tourism Management Program, designed by the American Hotel & Lodging Educational Institute. It provides students with a broad-based learning on the tasks, knowledge and skills required to build a career in the hospitality and tourism industry. This course focuses on the leadership and managerial aspects, responsibilities, knowledge, and skills required by an entry-level leader in hotels and restaurants. COURSE REQUIREMENT: Student must successfully complete LMP I. Other considerations include: good attendance and disciplinary record, and maintaining an overall grade of 80% above. STUDENT LEARNING OUTCOMES: Upon successful completion of this course, students will be able to: 1. Perform basic skills in hotel operations to include front office, housekeeping, sales & marketing and food & beverage service. 2. Identify the components used in above-and-beyond guest service. 3. Explain the steps required during the job hunt and interview process. TEXT: Hospitality & Tourism Management Program, Year 1 (American Hotel and Lodging Educational Institute) EVALUATION: GRADING SCALE: Quizzes/Tests (average of all X 0.30) 30% A = % Projects/Portfolio (average of all X0.30) 30% B = 80 89% Attendance/Participation (average of all X0.20) 20% C = 70 79% Class Work/Homework (average of all X 0.20) 20% D = 60 69% Total: 100% F = 59% & Below COURSE DESIGN: Methods of instruction will consist of discussions, videos, handouts, field trip(s), guest speaker(s), co-operative learning activities, group projects, presentations and role-play activities. LMP II Page 1 of 5

2 PROJECTS &PORTFOLIO: Group and individual projects will be assigned throughout the school year and will be due upon date specified by the instructor. All students will be required to create and maintain a Professional Portfolio from LMP I that inventory their skills and knowledge, through demonstrations of the quality of their schoolwork, talents/passions, and extracurricular activities. Individual professional portfolio will be updated periodically as you complete the three-year program. HEALTH CERTIFICATE: Students must maintain a current health certificate. You may obtain/renew the certificate at the Government of Guam - Department of Public Health and Social Services in Mangilao and submit a photo copy to your instructor. If you do not have one, you may attend the workshop when it is offered, or sign-up with DPHSS for a fee. WORKKEYS/KEYTRAIN: Students will have opportunities during class to prepare for the National Career Readiness Certificate exam. Pre-requisite of this exam is to complete 20 hours (graded) of self-study modules online. ATTENDANCE, PARTICIPATION & W.E. PROGRAM: Participation and attendance is extremely important to your success in all classes. In the working environment, they play a large part in being a successful professional or sometimes, just keeping a job. If you plan to be absent, you are expected to call personally or to notify the instructor at least two hours prior to your class. Active involvement in the Tourism Awareness Group (T.A.G.) is an important means of getting involved and becoming familiar with the roles a student play in the tourism and hospitality industry. Being a part of T.A.G. also develop skills in leadership, teamwork, dedication, and pride, in addition to making professional network connections. Work Experience Program (W.E.) is designed by the Guam Community College to provide an opportunity for qualified students to receive work experience related to the program and enhance student individual professional growth and exploration. Participant must be 16 years old to participate in the program. One must complete 270 hours (three 90-hour blocks) as a part of the criteria to graduate with a Certificate of Mastery. See instructor for more information and application. MAKE-UP WORK: LATE WORK WILL NOT BE ACCEPTED WITHOUT AN APPROPRIATE REASON. Make-up work will be allowed only when accompanied with a valid admit slip/field trip form. It is the responsibility of the student to make arrangements with the instructor for all make-up work. REQUEST FOR ASSISTANCE/TUTORING: Students may schedule a time for additional assistance/tutoring on topics to relating to the program. Students are also strongly encouraged in utilizing GCC s College Access Challenge Grant Program and obtain free tutoring services in Math and English (contact GCC councilor). COMPUTER/INTERNET/PRINTER USAGE: Computer workstations, internet service, and printer are strictly for assignments related to the OHS Tourism Academy and educational purposes. Ask for permission to use. Power OFF all equipment while not in use and kept clean. LMP II Page 2 of 5

3 SUPPLIES: 1. ONE Two-inch, three-ring binder, with a clear view pocket in front. 2. Sheet Protectors and ONE presentation folder (Professional Portfolio Project) 3. Filler paper 8.5 X11 4. Pencils, eraser, pens (blue or black ink ONLY), correction fluid/tape, and highlighters. GENERAL CLASS RULES: 1. Be a Hospitality Professional. 2. Be Prepared. 3. Be Respectful and Honest. 4. Listen carefully and follow directions. 5. Ask the right questions when you need clarification. 6. No food consumption during instructional time. 7. Use restroom before or after class. 8. Classroom general cleaning at the last class meeting of each week (last 10 minutes of class). 9. Demonstrate the Hafa Adai Pledge & LMP Mission Statement. 10. And all other rules as stipulated in the OHS Student Handbook will be enforced. Non-Negotiable: Example of actions that will not be tolerated in the Tourism Academy and T.A.G.: Academic dishonesty (i.e. plagiarism, cheating, lying and/or stealing) Sleeping during class time Abusing school property or property belong to others Disrespects another member EMERGENCY POLICY: Please follow the OHS emergency procedure as found in your handbook. In the event of an evacuation, please move to the designated assembly location as posted in the class. STUDENTS WITH SPECIAL NEEDS: Students with disabilities seeking academic accommodations may request from OHS counseling office, in accordance with the Americans with Disabilities Act (ADA) and the Rehabilitation Act, Section 504. FERPA and Privacy Act: Under FERPA (Family Educational Rights and Privacy Act), your educational records are confidential and protected. Under most circumstances, your records will not be released without your (parent/legal guardian if under the age of 18 years old) written and signed consent. However, some directory information may be released to third parties without your prior consent unless a written request to restrict this is on file. You can learn more about student rights to privacy at the GCC online college catalog in Appendix I ( by visiting the U.S. Department of Education website, ( or accessing the FERPA Group on MyGCC ( which is open to all users. If you still have concerns, please contact your GCC counselor. LMP II Page 3 of 5

4 CALENDAR OF SCHEDULED LEARNING ACTIVITES Week Learning Activities 1 & 2 Orientation, Introduction and Work Experience Presentations 3 & 4 Chapter 1 Hospitality and Tourism 5 & 6 Chapter 2 Career in Hospitality 7 Chapter 3 Guest Cycle 8 & 9 Chapter 4 Guest Experience Cycle 10 Destination Project & Presentation 11 & 12 Chapter 5 Financial Processes and the Guest Cycle 13 & 14 Chapter 6 Communication 15 Japanese Student Cultural Exchange 16 & 17 Chapter 7 Front Office Operations 18 Chapter 8 Executive Housekeeping Operations 19 4 th Annual Spirit of Hospitality with Catholic Social Services 20 WorkKeys / National Career Readiness Certification Exam Introduction and Modules 21 & 22 Chapter 9 Facilities Management 23 Japanese Student Cultural Exchange 24 Chapter 10 F&B Services 25 Chapter 11 Resort Operations 26 & 27 Chapter 12 Operational Finance 28 & 29 Chapter 13 Marketing 30 & 31 Chapter 14 Sales 32 Guest Service Gold Training and Certification 33 Chapter 15 Operational Safety 34 Chapter 16 Security 35 ~37 Hotel Project & Presentation 38 Updating Professional Portfolio, Professional Dress, & Job Interview 39 Final Exam *Subject to change.* OUR MISSION: TO PREPARE FOR A SUCCESSFUL CAREER, BY PRACTICING HOSPITALITY THROUGH TEAMWORK, EXPERIENCE, AND PROFESSIONALISM. OUR BELIEF: We welcome and entertain strangers, guests, and friends with warmth and generosity. LMP II Page 4 of 5

5 LODGING MANAGEMENT PROGRAM Statement of Concurrence I have read the syllabus and I understand what is expected of me in this course. I pledge to be considerate of others as well as cooperative and ready to be diligent to do my best in the Tourism Academy classes and T.A.G. I also have read the course policies, materials required in the class and rules of conduct as provided by my instructor and in the student handbook. I have read the GCC LODGING MANAGEMENT PROGRAM Syllabus detailing the class requirements and agree to meet the outlined standards. Student Name/Print Student Signature Date I have read the GCC LODGING MANAGEMENT PROGRAM Syllabus detailing the class requirements and agree to assist my child in meeting the outlined expectations and standards. Parent Name/Print Parent Signature Date Parent/Guardian Contact Information: Telephone: (optional): PLEASE RETURN SIGNED BY TO RECEIVE A GRADE. LMP II Page 5 of 5