OpenScape UC Application V7 Client Applications. User guide A31003-S5070-U

Transcription

1 OpenScape UC Application V7 Client Applications User guide A31003-S5070-U

2 Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company. Copyright Unify GmbH & Co. KG 12/2013 Hofmannstr. 51, Munich/Germany All rights reserved. Reference No.: A31003-S5070-U The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders. unify.com

3 Contents History of Changes The OpenScape UC Application Clients Outline Working with this Manual Formats and Display Forms Figures Reference Manuals The OpenScape UC Application Introduction Main Features Main Concepts Microsoft Groupware and Office Integration IBM Lotus Groupware Integration Microsoft Office Communications Server (OCS) Integration Overview of the OpenScape UC Application Clients OpenScape Desktop Client Enterprise Web Embedded Edition Own Calls Conferencing Contact List Own Status Preferred Device Instant Messaging (IM) Journal Video Conferencing Team Functions OpenScape Web Client Own Calls Conferencing Contact List Own Status Preferred Device Instant Messaging (IM) Journal Team Functions OpenScape Mobile Client Calling Handover to Contacts Journal Devices Updating Setting a Status Setting a Rule Settings OpenScape UC Application V7 Client Applications, User guide 3

4 Contents 3.4 OpenScape Fusion for Google Apps Initiating Calls Contact Synchronization Preferred Devices Conferencing Click-to-Dial Presence Status Single Sign-On OpenScape Fusion for Microsoft Outlook Own Calls Conferencing Contact List Own Status Preferred Device Instant Messaging (IM) Journal Video Conferencing Team Functions OpenScape Fusion for Microsoft Lync Own Calls Conferencing Contact List Own Status Preferred Device Instant Messaging (IM) Journal Video Conferencing Team Functions OpenScape Voice Portal OpenScape Voice Portal via OpenScape Xpressions Phon OpenScape UC Speech Portal OpenScape Extensions for Microsoft Outlook OpenScape Extensions for Lotus Notes OpenScape Desktop Integration OpenStage Client OpenScape Voice Portal OpenScape Voice Portal Operating Modes Access to the OpenScape Voice Portal Access via direct Logon to the OpenScape Voice Portal OpenScape Voice Portal Access via OpenScape Xpressions Phon The OpenScape Voice Portal Features Logging on to the Main Menu How to Log on to the OpenScape Voice Portal The Mailbox Menu Sending Messages How to Send Messages Playing new Voic s Playing new Voic s Selecting Message Types How to Select a Message Type OpenScape UC Application V7 Client Applications, User guide

5 Contents Switching Message Directories How to Switch a Message Directory The Calendar Menu Playing and Editing Appointments How to Retrieve the Next Upcoming Appointment How to Play Appointments from a specific Date Range The Conferences Menu Starting or Joining Conferences How to Join a Conference How to Start a Conference The Settings Menu Reply Options How to Record a Welcome Greeting How to Record your own Name Voic Options How to Change the Password (PIN) Managing Trusted Numbers Unified Communications Options How to Set your Presence Status How to Manage Preferred Devices Activating a Routing Rule Editing a Contact Editing a Contact The Call Subscriber Menu How to Call a Subscriber via Digit Dialing How to Call a Subscriber via Name Dialing The Help Menu The OpenScape Voice Portal Answering Machine Mode (Guest Access) Using the Answering Machine Mode as Answering Machine How to use the Answering Machine Mode to Send Voice Messages directly OpenScape UC Speech Portal The OpenScape UC Speech Portal Features Operating the OpenScape UC Speech Portal Conferences in the OpenScape UC Application Ad-hoc conferences Meet Me Conferences Meet Me Conference via the Conferences Dialog Meet Me Conference via the Contacts Dialog Joining an active Meet Me Conference Options for joining a Meet Me Conference How to Dial into a Conference by yourself via Telephone How to Dial into a Conference by yourself via the "Conferences" Dialog How to Participate in a Moderated Conference by System Call How to Participate in an Open Conference by System Call Particularities of Conferences with numerous Participants Web Conferencing How to Start an Ad-hoc Web Conference How to Start a Meet Me Web Conference Configuring Conferences Controls in the "Conferences" Dialog OpenScape UC Application V7 Client Applications, User guide 5

6 Contents 6.5 MeetNow! Conferences How to Perform MeetNow! Conferences Operating Options during a Conference Controlling a Voice Conference via Telephone Controlling a Voice Conference via Call Control Controlling a Video Conference via Telephone and Video Menu OpenScape Extensions for Microsoft Outlook Usage Requirements Installing the OpenScape Extensions for Microsoft Outlook Repairing, Upgrading and Uninstalling the OpenScape Extensions for Microsoft Outlook How to Perform a Repair (Update) Installation for the OpenScape Extensions for Microsoft Outlook How to Perform an Upgrade Installation for the OpenScape Extensions for Microsoft Outlook How to Uninstall the OpenScape Extensions for Microsoft Outlook Configuring the OpenScape Extensions for Microsoft Outlook Configuring the Network How to Perform the Configuration for Access via your OpenScape User Account How to Perform the Configuration for Access via your Windows User Account How to Configure Access via Single Sign-On Audio / Video Conference Configuration Configuring Web Conferences Presence Configuration Configuring the User Interface Configuring, editing, and deleting Conferences Overview of the Features for Configuring a Conference in Default Mode Overview of Features for Configuring an "On Behalf of..." Conference How to Configure a Conference as Deputy/Assistant How to Edit a Created Conference as Deputy/Assistant How to Delete a Configured Conference as Deputy/Assistant How to Configure a Conference Editing a Conference before sending the Conference Data Editing a Conference after Sending the Conference Data How to Invite Further Participants for an already Started Conference Deleting Conferences Starting the Audio Conference How to Dial into an Audio Conference Controlling a Voice Conference via Call Control Controlling a Voice Conference via Telephone Starting a Video Conference Connection Starting/Joining a Web Conference OpenScape Extensions for Lotus Notes Usage Requirements Installing the OpenScape Extensions for Lotus Notes Repairing, Upgrading and Uninstalling the OpenScape Extensions for Lotus Notes How to Perform a Repair Installation for the OpenScape Extensions for Lotus Notes How to Perform an Upgrade Installation for the OpenScape Extensions for Lotus Notes How to Uninstall the OpenScape Extensions for Lotus Notes Configuring the OpenScape Extensions for Lotus Notes Configuring the Network How to Configure Access via your OpenScape User Account How to Configure Access via Single Sign-On OpenScape UC Application V7 Client Applications, User guide

7 Contents Audio / Video Conference Configuration Configuring Web Conferences Presence Configuration Configuring the User Interface Configuring, Editing and Controlling Conferences How to Configure a Conference Editing the Conference before Sending the Conference Data Editing the Conference after Sending the Conference Data How to Invite Further Participants for an already started Conference Deleting Conferences How to Delete Conferences from the IBM Lotus Notes Calendar Starting the Audio Conference How to Dial into an Audio Conference Controlling a Voice Conference via Call Control Controlling a Voice Conference via Telephone Starting a Video Conference Connection Starting/Joining a Web Conference OpenScape Desktop Integration Application Requirements How to Install the OpenScape Desktop Integration Configuring the OpenScape Desktop Integration Operating the OpenScape Desktop Integration The OpenStage Client Requirements for Using the OpenStage Client Installing the OpenStage Client Features How to Start the Application on the OpenStage Telephone Operating the OpenStage Client How to Set the Presence Status How to Set the Preferred Device How to Use the Directory Search How to Call a Subscriber via Contact List The OpenStage Client Call Journal How to Call Subscribers via Call Journal How to Search the Call Journal for Calls Operating Conferences via the OpenStage Client How to Start Conferences via the OpenStage Client Operating Options in an Active Conference OpenScape Client Integrations OpenScape Client Integrations Features Supported Clients Installing the OpenScape Client Integrations How to Use OpenScape Client Integrations Updating and Uninstalling via the Setup File How to Change Program Settings How to Update or Repair OpenScape UC Application Icons Status Icons Action Icons Communication Icons OpenScape UC Application V7 Client Applications, User guide 7

8 Contents Cooperation Icons Application Icons Information Icons Index OpenScape UC Application V7 Client Applications, User guide

9 BookHistory.fm History of Changes History of Changes 0 Date Changes Reason New note: Setting up the OpenScape Extensions for Microsoft Outlook on Windows 7 cannot be done from the zip file. The setup files must be unpacked first. The installation must then occur via the context menu option Run as administrator. CQ Added: Description of video conference operation by phone keypad. FRN Added: Note for conferences. Depending on the system environment, the call control can FRN4401 be reached via an additional link in the conference invitation Added: Description of the new client OpenScape Fusion for Google Apps with its features V7 integrated in the client list Added: Description of the behavior when conference participants are added to a current CQ conference New note for video conferencing: When the server resources are fully loaded, an audio CQ conference is initiated instead of the originally planned video conference New feature: Single Sign-On (SSO) for the OpenScape Extensions for Microsoft Outlook. FRN Changed behavior when conference participants for whom a system call has been FRN5246 configured join a moderated conference New OpenScape Web Client feature: The team functions increase efficient collaboration in the team. The following functions are available: Monitoring the team partners' telephones, calling team partners, accepting calls for team partners and accessing the journal entries under All Calls of a team partner. FRN Changed representation of video conference participants on video tiles: The video conference participant does no longer see his/her own video sequence Add-on to editing conferences in the OpenScape Web Client and deleting individual conference entries from participant lists in Microsoft Outlook New feature: Dynamic bandwidth adjustment for video streaming between the video clients based on a configurable maximum value New note: Depending on the privilege in the user profile, selecting the preferred device in the Voice Portal and OpenStage Client may be disabled Dialog functions changed for OpenScape Extensions for Outlook to harmonize the Look&Feel of the single Outlook Extensions New setup behavior for the OpenScape Extensions for Outlook to enable an installation via mass rollout Added: Description of the new client OpenScape Fusion for Outlook with its features integrated in the client list Description of features replicated between single clients for creating conferences corrected Changed feature in the OpenScape Extensions for Lotus Notes: The Delete OpenScape Conference button has been removed, because in case of periodically recurring conferences you cannot delete your own conference entry only Removed: Default Server Call feature for setting the call direction (Dial-in, Dial-out) with conferences Added: Edit Conference feature for editing conference entries in the Microsoft Outlook calendar Changed: Description of the OpenScape Extensions For Outlook login procedure depending on the OpenScape environment. FRN4957 FRN5180 FRN4943 FRN4911 FRN5128 FRN5335 V7R1 CQ CQ CQ CQ CQ OpenScape UC Application V7 Client Applications, User guide 9

10 BookHistory.fm History of Changes Date Changes Reason Added: Description of the new client OpenScape Fusion for Microsoft Lync with its features Corrected: Specifying the host address for logging on to the OpenScape environment via Single Sign-On (SSO) Sections that describe the clients' setup moved to the OpenScape UC Application, Installation and Upgrade manual New note in the application requirements: The OpenScape Web Client URL used for downloading the application OpenScape Desktop Integration must contain the FQDN of the OpenScape Web Client system to avoid possible certificate mistakes New note: If a conference is configured by an assistant on behalf of..., the configuring assistant is automatically integrated in the list of conference participants New note: If a conference has been configured via the OpenScape Extensions for Microsoft Outlook and without the option to expand it to a web conference, no automatic notification is sent when this conference is expanded to a web conference via the call control New note: When editing a conference configured with help of the OpenScape Extensions for Microsoft Outlook via the conference dialog in the clients OpenScape Desktop Client Enterprise Web Embedded Edition and OpenScape Web Client, no web or video conferences can be added. FRN5715 CQ Review CQ CQ CQ CQ New note: In case of periodically reoccurring conferences, you can edit only date and time CQ for a single conference. Editing other conference parameters is not possible New note: You cannot expand Ad-hoc conferences to video conferences. CQ New note: Configuring conferences on behalf of other users is not supported with Microsoft CQ Outlook New note: If a conference is deleted in Microsoft Outlook while the UC Application is down, only the calendar entry that represents this conference is removed. The conference itself is kept on the UC Application. This applies for single conferences as well as for periodically recurring conferences. CQ New section: Particularities of conferences with numerous participants - and how such conferences are represented in the call control Corrected version (V6 -> V7) in the cross reference to the " V7 Configuration and Administration" manual New note: Sending a meeting request for configuring a conference from Microsoft Outlook always occurs in the text-only format. Formattings that may have been applied to the text will therefore get lost during the request dispatch. CQ CQ CQ New section: How to remove conferences from the IBM Lotus Notes calendar. CQ Updated: Chapter on configuring a conference in the IBM Lotus Notes calendar. The chapter now contains the information that the buttons for starting/joining a conference or starting a web conference are displayed not earlier than five minutes prior to the conference start. CQ , CQ Updated: Chapter on editing conference entries in the IBM Lotus Notes calendar. CQ Use of the OpenScape Extensions for Microsoft Outlook expanded to Microsoft Outlook FRN New OpenScape Extensions for Lotus Notes feature: Single Sign-On can be configured CQ and used as logon option if Single Sign-On is active in the UC Application environment Feature of configuring conferences On behalf of... via the OpenScape Extensions for FRN 5962 Microsoft Outlook revised Removed: Description of the Click-to-Dial-Browser-Plug-in feature. FRN New feature: Support of terminal server environment for Fusion for Lync. FRN OpenScape UC Application V7 Client Applications, User guide

11 BookHistory.fm History of Changes Date Changes Reason Added: Description of Toast notification in Desktop Integration. FRN7235 OpenScape UC Application V7 Client Applications, User guide 11

12 BookHistory.fm History of Changes 12 OpenScape UC Application V7 Client Applications, User guide

13 The OpenScape UC Application Clients Outline 1 The OpenScape UC Application Clients This document compiles and describes all client applications available for operating the communication functions provided by the OpenScape UC Application server. The client applications that have no manual of their own are explained in detail. For all other clients you find a short feature overview and a reference to the corresponding manual. 1.1 Outline Structure of this manual. The instructions on hand are divided into the following chapters: Chapter 1, "The OpenScape UC Application Clients" In this chapter you find general information on the OpenScape UC Application communication solution as well as information on the structure and the use of this manual. Chapter 2, "The Communications solution OpenScape UC Application" In this chapter you find an overview of the OpenScape UC Application communications solution. Chapter 3, "The Clients for OpenScape UC Application" In this chapter you find a short feature overview of the clients available for OpenScape UC Application as well as information about where to find the respective manual. Chapter 4, "The OpenScape Voice Portal" Operating instructions for the OpenScape Voice Portal. Chapter 5, "The OpenScape UC Speech Portal" Operating instructions for the OpenScape UC Speech Portal. Chapter 6, "Conferences in OpenScape UC Application" Operating instructions for the conference function offered via the OpenScape UC Application clients (OpenScape Web Client and OpenScape Desktop Client Enterprise Web Embedded Edition). Chapter 7, "OpenScape Extensions for Microsoft Outlook" Operating instructions for the Microsoft Outlook conference extension of the OpenScape UC Application. OpenScape UC Application V7 Client Applications, User guide 13

14 The OpenScape UC Application Clients Working with this Manual Chapter 8, "OpenScape Extensions for Lotus Notes" Operating instructions for the IBM Lotus Notes conference extension of the OpenScape UC Application. Chapter 9, "OpenScape Desktop Integration" Description of how to set up and operate the application program DesktopIntegration. Chapter 10, "OpenStage Client" Operating instructions for the OpenStage Client. Chapter 11 "OpenScape Icons" In this chapter we provide information about the icons used in the OpenScape UC Application clients. 1.2 Working with this Manual Basic information about how to use this manual Formats and Display Forms In the manual on hand the following conventions apply: 14 OpenScape UC Application V7 Client Applications, User guide

15 The OpenScape UC Application Clients Working with this Manual Purpose Representation Example Product and company names Italic...OpenScape UC Application... Special emphasis Bold Name must not be deleted. User interface elements Bold Click on OK. Menu sequence > File > Close Textual cross reference Italic You find further information in the Configuration and Administration manual. Path and file names Variables Output Entry Font with fix character spacing, e. g. Courier Italic in angle brackets Font with fix character spacing, e. g. Courier Font with fix character spacing, e. g. Courier c:\programs\... or Example.txt Enter your <user name> and the <password> to log on to the system. Command not found. Enter LOCAL as file name Key combination Bold [Ctrl]+[Alt]+[Esc] Steps and subordinate steps in instructional text Listing functions and other items Numeric and alphabetic lists 1. Configure the RADSL telephony subscribers with the respective extensions. a) Click on Add. b) Enter the name of the RADSL telephony subscriber under RADSL telephony subscriber. Bulleted list If you would like to issue amounts, activate the checkbox Issue amounts instead of units. If you would like to issue units, deactivate the checkbox Issue amounts instead of units. NOTICE: Indicates useful notes. IMPORTANT: Indicates situations that may result in damage to property and/or loss of data. OpenScape UC Application V7 Client Applications, User guide 15

16 The OpenScape UC Application Clients Working with this Manual Figures This manual displays all entry dialogs important for operation and configuration. Depending on the operating system, the browser used, the screen resolution, the configurations on your PC and your selection of the user interface style these dialogs may appear slightly different Reference Manuals This section informs you about additionally available user documentation on OpenScape UC Application. The general rule is that a printed version of the manuals can only be obtained upon special request. All other documents are available on the enclosed DVD as full text search-compatible PDF version. Additionally, an online help is available for most of the components, which can be started directly from the respective programs. The following OpenScape UC Application operating instructions are available in addition: Manual OpenScape Desktop Client Enterprise Web Embedded Edition Quick guide OpenScape Web Client OpenScape Desktop Client Enterprise Web Embedded Edition Quick guide OpenScape Web Client OpenScape Mobile Client Quick guide OpenScape Mobile Client Topic Setup and operation guide for the OpenScape Desktop Client Enterprise Web Embedded Edition. Quick guide through the OpenScape Desktop Client Enterprise Web Embedded Edition. Operating instructions for the OpenScape Web Client. Quick guide through the OpenScape Web Client. Installation and operating guide for the OpenScape Mobile Client. Quick guide through the OpenScape Mobile Client. 16 OpenScape UC Application V7 Client Applications, User guide

17 The OpenScape UC Application Introduction 2 The OpenScape UC Application Overview of the OpenScape UC Application clients. 2.1 Introduction The OpenScape UC Application communications solution UC means Unified Communications here enables you to reach people fast and smoothly, or to access important information. When using the OpenScape UC Application in the Enterprise Edition it does not matter from where you set up the connection or retrieve information: in the office, at home or on the road. This software solution is provided on a server and can be used by multiple users at the same time. The Personal Edition provides mostly the functionality of a softphone without using the server of the Enterprise Edition Main Features Overview of the main features. The OpenScape UC Application simplifies your business communication by summarizing all access and operating elements in one application. The following table lists the main features of the OpenScape UC Application with the respective clients that enable using these features: For reasons of clarity, the clients in the table are assigned to the following letters: A: OpenScape Desktop Client Enterprise Web Embedded Edition B: OpenScape Web Client C: OpenScape Mobile Client D: OpenStage Client for telephones of type OpenStage 60/80 E: OpenScape Voice Portal F: OpenScape Extensions for Microsoft Outlook G: OpenScape Extensions for Lotus Notes H: OpenScape Fusion for Google Apps J: OpenScape Fusion for Microsoft Outlook K: OpenScape Fusion for Microsoft Lync OpenScape UC Application V7 Client Applications, User guide 17

18 The OpenScape UC Application Introduction Feature Description Clients Presence-based contact management Enables you to view information on presence and availability in real time and provide it for your colleagues. Additionally, calls via the contact list are possible. Configurable user interface Enables the user to configure the user interface for compact and enhanced representation. Team functions Team functions increase efficient collaboration in the team. The following team functions are available: Monitoring the phones of your team partners. Calling your team partners. Accepting calls to your team partners. Accessing the journal entries under All Calls of a team partner. One-number service (ONS) You can issue a single telephone number via which you can be reached. You can make and take calls at a device different from your office phone (i. e. your preferred device). For outgoing calls, your office phone number is always transferred as caller number. Using routing rules Softphone CITRIX-compatibility 4 Information feature (Tell-me-when) You can define several private routing rules for your incoming calls and select one of them if required. Integrated SIP softphone with the feature of making local calls. Note: The feature SIP- Softphone is not available for terminal server clients. Integrated softphone with the feature of making local calls with HFA connection to the HiPath Compatible with the application in terminal server environments A B C D E 1 F G H J K X X X X X X X X X X X X X X X X X X X X X X X X 2 X 3 X X X X X X 5 X X X X Sends a notification when a contact is available. X X X Audio conferencing service Supports you in performing Meet Me conferences (scheduled conferences) or Ad-hoc conferences without previous dial-in or logon procedures. Video conferencing Text-to-speech Allows performing video conferences if video-compatible devices/clients are used. Text messages are converted to speech that can then be played via a voice device. X X X X X X X X X X X X X X X 18 OpenScape UC Application V7 Client Applications, User guide

19 The OpenScape UC Application Introduction Directory search Server-based directory access (LDAP) X X X X X Journal with number resolution Instant messages Managing preferred devices (One-Number Service, ONS) Phone number list Call screening Feature Description Clients Micosoft Office Communications Server (OCS) integration Groupware integration Logs all incoming and outgoing calls. Allows sorting and grouping calls as well as initiating outgoing calls by clicking on a name or number. Native client support for instant messages based on extensible messaging and presence protocol (XMPP) allows using existing Enterprise instant-messaging platforms such as Openfire or Jabber XCPTM. Enables using several devices and device lists for incoming and outgoing calls via the one-number service. Enables naming a selected device list. The device list can be assigned to a status to attribute calls in a certain order or to certain devices. With the help of this control feature the name and phone number of a caller can be displayed. The name and number must be in your contact list. The server-based integration of Micosoft Office Communications Server enables access to your OCS contact list. You can search for OCS-based contacts and import them in the OpenScape contact list and communicate with your contacts/colleagues via instant messaging. Your OpenScape presence status is synchronized with the OCS presence status. The server-based integration of IBM Lotus Domino and Microsoft Exchange Server allows access to global and private contacts and address books as well as the inbox and the calendar (may vary depending on the client). X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X Calendar integration Accessing groupware-based calendars. X X Messaging integration Integration with Microsoft and IBM messaging features. X X Video telephony Video telephony via SIP. X X X Bandwidth configuration for video telephony Dynamic bandwidth adjustment for video streaming between the video clients based on a configurable maximum value. A B C D E 1 F G H J K X X X OpenScape UC Application V7 Client Applications, User guide 19

20 The OpenScape UC Application Introduction Feature Description Clients Desktop integration Single Sign-On (SSO) Client logon via your Windows user account. Microsoft Outlook Integration - address data export and import Microsoft Outlook Integration - Telephone Service Provider support (TSP) Microsoft Outlook/IBM Lotus Notes integration - planning conferences via the calendar of Microsoft Outlook or of IBM Lotus Notes. Performing MeetNow! conferences via telephone. Easy-to-start application that provides the following features: Calling subscribers from any application via copying the phone number to the clipboard. Signaling of incoming calls and instant messages, even if the windows of OpenScape Web Client or of OpenScape Desktop Client are closed. Automatic logging on to the clients installed on your workstation through use of your local Windows account if you are already logged in at our workstation. Logging on to clients via Windows user account You can export and import your contact data as Microsoft Outlook-based contacts. X X TSP support enables direct calling from selected s or address book entries in Microsoft Outlook. The associated contacts need to have been assigned a phone number for this purpose. Installing the OpenScape Extensions for Microsoft Outlook/OpenScape Extensions for Lotus Notes provides functions in Microsoft Outlook/IBM Lotus Notes for scheduling conferences via a meeting request in the calendar of Microsoft Outlook/ IBM Lotus Notes. You can perform MeetNow! conferences via a special service access number. The conference room is specified by entering the same, freely selectable PIN. A B C D E 1 F G H J K X X X X X X X X X X X X X X X X X X X X 1 When using the voice portal in Direct Access; in Guest Access you can only leave a voic (answering machine function). 2 Activating only one of the already defined rules from the rule list. 3 Activating only one of the already defined rules from the rule list. 4 The desktop integration does not support the hotkey function in full-screen mode. 5 Without Softphone function Main Concepts The main concepts of the OpenScape UC Application. Working with OpenScape UC Application is based on the following concepts. 20 OpenScape UC Application V7 Client Applications, User guide

21 The OpenScape UC Application Introduction Your status information - the basis for ideal communication OpenScape UC Application uses your status to determine how the communication is to take place. Your colleagues can always immediately see whether you are available, in a meeting or busy. NOTICE: Of course, you can specifically prohibit displaying your status information for individual subscribers. Always remember to define your status and to update it regularly. In a deployment with Micosoft Office Communications Server integration the presence status is exchanged between the systems and always corresponds to the status you have set last, no matter whether you have specified it in the OpenScape UC Application or in the Micosoft Office Communications Server. Your contacts - a list of colleagues, customers, family participants and friends. You can configure your contacts to gain a quick overview of your status and to facilitate selecting the most appropriate communications medium. This is particularly useful if your contacts are other OpenScape UC Application users, since you have then the best possible overview of your communications options. You can also configure contact persons as groupware contacts without OpenScape UC Application. Integrating people you contact frequently in your contact list simplifies your work significantly. Your devices - You determine them, theopenscape UC Application keeps track. You choose the devices via which you take calls and that you would like to use to make calls. The status of all your devices is tracked for every communication starting from your OpenScape UC Application clients and is used for the corresponding routing of incoming calls. Your office telephone status or your softphone status can also be tracked if you make calls directly from the telephone. Access to the effective features of the OpenScape UC Application The OpenScape Desktop Client (Personal Edition as well as OpenScape Desktop Client Enterprise Web Embedded Edition is your desktop application. It provides trouble-free communication and cooperation with others from your desk with each of your telephones, your integrated softphone included. You can use the OpenScape Desktop Client for easy access to the OpenScape UC Application via an internet browser. The OpenScape Mobile Clientenables access to the OpenScape UC Application via mobile phone. You can use the OpenScape Voice Portal to access the OpenScape UC Application via keypad (Dual Tone Multi Frequency - DTMF) Microsoft Groupware and Office Integration Collaboration with Microsoft Groupware and Microsoft Office. OpenScape UC Application V7 Client Applications, User guide 21

22 The OpenScape UC Application Introduction The OpenScape UC Application supports copying Outlook contacts so that you can use your contacts from the OpenScape UC Application clients. This must be configured by your system administrator. If your system administrator does not configure copying your Outlook contacts as OpenScape UC Application contacts, the Outlook and OpenScape UC Application contacts are managed on the respective servers separately. However, you may copy Outlook contacts to your OpenScape UC Application contact list. The Microsoft Office integration with the OpenScape UC Application enables you to: Integrate any of your Outlook contacts in your OpenScape UC Application contact list. Add contacts from the global Microsoft Exchange address book (global address list, GAL). Call a contact directly from Outlook. Send an to a person of your OpenScape UC Application contact list by clicking on the icon next to the desired entry. Receive your voic directly in your inbox. Administer your inbox, your calendar and your voic s by telephone IBM Lotus Groupware Integration Collaboration with IBM Lotus Groupware. Your Lotus Notes contacts are separated from your OpenScape UC Application contacts, since they can only be maintained in the third-party system. However, you may copy Outlook contacts to your OpenScape UC Application contact list. The IBM Lotus Notes integration with the OpenScape UC Application enables you to: Integrate any contacts from your Lotus Notes address book in your OpenScape UC Application contact list. Call a contact directly from Lotus Notes. Receive your voic directly in your inbox. Administer your inbox, your calendar and your voic s by telephone Microsoft Office Communications Server (OCS) Integration Collaboration with Microsoft Office Communications Server. Your OCS contacts are separated from your OpenScape UC Application contacts and are only maintained in the third-party system. However, you may copy OCS contacts to your OpenScape UC Application contact list. You cannot save OpenScape UC Application contacts from the Microsoft Office Communications server. 22 OpenScape UC Application V7 Client Applications, User guide