Enterprise Mobility Service (EMS) CONTENTS

Transcription

1 Ascom Wireless Solutions Date: April 2014

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3 CONTENTS 1. Supporting Information EMS Overview Target Verticals for the Ascom EMS Service Service Components Unified Communications - Ascom s UNITE Professional grade VoWiFi and DECT Mobile Handsets Interoperability Benefits of Ascom s EMS Service UNITE Connectivity Manager Centralised Management of Devices Two-Way Messaging Benefits of Ascom s UNITE Handsets d81 Handset D81 Benefits i62 handset i62 Benefits Page iii

4 1. SUPPORTING INFORMATION EMS 1.1. OVERVIEW Ascom (UK) Ltd. Enterprise Mobility Service (EMS) is a resilient and robust shared infrastructure platform which delivers telephony and messaging services using VoIP via the Ascom and other Vendor Neutral Agnostic solutions. There are a variety of features that can be selected to meet specific customer requirements. There are two levels of service: EMS Basic This service consists of an IP based Voice Platform utilising industry standard VOIP compliant protocols. EMS Enhanced This enhanced service consists of an IP based Voice Platform utilising industry standard VOIP compliant protocols and Ascom proprietary UNITE messaging platform TARGET VERTICALS FOR THE ASCOM EMS SERVICE The target verticals for the Ascom EMS service are: Acute Community Mental Health Elderly Care Retail Leisure Industry Page 4

5 1.3. SERVICE COMPONENTS The components that make up the EMS Service consist of: UNIFIED COMMUNICATIONS - ASCOM S UNITE UNITE provides Messaging Applications including Paging, Task Management, Lone Worker, Location, and Alarms PROFESSIONAL GRADE VOWIFI AND DECT MOBILE HANDSETS Ascom are the world s largest manufacturer of professional handsets (Source: MZA). Our handsets provide the following functionality: Talker: Voice Messenger: Voice and Text Protectors: Voice, Text and Lone Worker Applications i.e. Man Down, No Movement and panic button. More information on these components is provided below. Page 5

6 1.4. INTEROPERABILITY Wireless LAN uses radio frequency (RF) technology to transmit and receive data over the air, enabling applications such as VoWiFi to be utilised. The Ascom i62 conforms to the required IEEE standards required in an enterprise wireless LAN environment. Ascom takes the approach of testing all major manufactured Wireless LANs to ensure compliance with the Ascom service. These include: Cisco Meru Aerohive Ruckus Enterasys Aruba Motorola This provides the reassurance that your network is fully capable of supporting the solution we are offering, and will enable the network to be utilised to its full ability. The customer can additionally be reassured that the Ascom solution is vendor agnostic and can integrate with the major Wireless LAN solutions BENEFITS OF ASCOM S EMS SERVICE We offer a complete package of relevant knowledge, services and wireless devices. In summary, our service will provide the following benefits: Comprehensive Communication: Full interactive communication media using VoIP technology. Intuitive interface: Web-based technology for front end and switchboard users reducing training requirements and facilitating easy transfer of roles. The solution has an intuitive interface giving flexibility and ease of use to end users. Full programmable by the trust following training of key operators, which is included as part of our package. Messaging - speed, accuracy and accessibility: Getting the right message to the right person on time. Critical emergency response: Robust, secure two-way data solution providing full audit capability. Page 6

7 Lone worker Protection: Our service can provide Lone Worker protection via the i62 Protector Handset which offers a push button and a man-down no-movement alarm. Cost-effective: By utilising the existing infrastructure reduces costs and reduces the implementation timescales of the solution. Future-Proofing Technology / Scalability: At Ascom we develop all our own products and software which enables us to develop new applications which can be bolted on to the existing service without having to change equipment. This ensures scalability and future-proofing of the solution and maximises investment in the technology. 2. UNITE CONNECTIVITY MANAGER Ascom s UNITE Connectivity Manager will provide the messaging and alarming element of our proposed service. UNITE s features are summarised in the table below: UNITE Features at a glance Web-based tool for sending messages SMS handset to handset IM (Interactive Messaging) Software application for managing devices such as handsets and chargers. Includes: o o o Configuration of devices Scheduled upgrade of device software Database for storing of all device settings including Contacts PTT (Push-to-Talk) Central phonebook Support for: o o sending SMTP Mail sending messages to external Text displays Remote management via IP communication, directly or via the built-in PPP server Activity and Fault logging Programmable fault actions Group handling, User teams and Work shifts Easily configurable alarm handling on air Action Assignment for advanced notification rules Support for customized Java applications Possibility to send fault to Ascom Remote Centre Web access IP based Open Access Protocol (OAP) for communication with external equipment Messaging protocols ESPA, TAP & Ascom Line protocol Page 7

8 2.1. CENTRALISED MANAGEMENT OF DEVICES Ascom s solution additionally facilitates centralised management of devices. Using the web browser platform you can: Update system software View activity and fault logs Program fault actions Configure alarm handling Manage your Ascom devices over-the-air Create and manage a central staff phonebook The Centralised Management concept increases efficiency by saving time spent collecting all handsets for administration purposes. Additional benefits of this functionality include: Single point of administration for all handsets - no need to collect an individual handset for configuration changes Templates for common system parameters Easy deployment Push user templates on applicable handsets Remotely update software to enable new functionality TWO-WAY MESSAGING The Ascom Messaging applications run on the Ascom UNITE solution and are accessed and configured via a standard web browser. The Messaging aspect is built round the Ascom UNITE platform which is an IP based system platform for messaging. It consists of interacting applications and services distributed over an IP network that is typically integrated with other third party systems. Ascom s UNITE provides a standard communication protocol common to different applications and hardware modules that comprise the Ascom UNITE solution. UNITE uses interactive messages to create advanced two-way solutions where alarms or messages can be prioritised over voice messages, colour-coded for easier recognition in the handset. Simple text messages can be sent from a web browser or automatic messages sent when triggered from a handset or a physical input. Page 8

9 2.2. BENEFITS OF ASCOM S UNITE The benefits of Ascom s UNITE include: UNITE Benefits Communicate information to mobile staff Two-way Messaging Group Notifications Visual prioritisation of alarms or messages Ascom UNITE can communicate assignments and relay time-sensitive information instantly to your mobile staff or prioritise work activities of limited resources to improve efficiency and utilisation. Two-way messaging provides valuable feedback on acceptance of staff assignments. It assures timely task execution by acknowledging when a task is complete or initiating an automatic escalation based on predefined rules. The UNITE solution supports two-way interactive messaging as well as simple text and advanced group messaging via a browser interface. Configure work teams to enable group notification and make certain users receive only messages and alerts relevant to their role or department. Predefined messages can easily be created and customised for specific alert and message content. The ability to reach mobile staff members within seconds and require message receipt acknowledgement creates a powerful tool to improve team collaboration and response time Sensitive alarms or messages can be prioritised visually by colour-coding and easily recognised audibly by distinctive message tones. This is particularly useful for messaging in time critical situations e.g. product withdrawals, store deliveries. Page 9

10 3. HANDSETS 3.1. D81 HANDSET The Ascom d81 handset is a unique combination of robustness and sophistication. A tough design coupled with an outstanding level of functionality and operating safety make it the natural choice for users demanding operational excellence in the most challenging settings. The d81 features a colour display, advanced alarm functionality, alarm prioritisation capability, one-push alarm button with dual functionality, base station location technology and optional, super accurate beacon location technology that can trace alarms to a specific room if required. It is these outstanding performance and safety features that set the d81 apart from its competitors, allowing users to deliver the quicker response their business or other activities depend on. An overview of the d81 features are shown in the table below: D81 Features IP65, including headset and charging connector Shock proof Temperature range 10 O C to +55 O C, Ex 10 O C to +40 O C ATEX and IECEx approved, CSA listed Intrinsically safe (Ex) for both gas and dust environments Alarms: push-button, man-down, nomovement and pull-cord Location technologies: basestation, DECT location and LF Location functions: poll location and special location Bluetooth bar code reader license Support for graphical messaging User and system profiles Upgrade license from Messenger to Protector Centralized management Colour coded messages Message priority Enhanced ESD protection Pre-programmed messages Display messages upside down d81 variant feature comparison D81 Messenger D81 Protector Advanced messaging Location Bluetooth Push-button alarm Man-down, no-movement and pull-cord alarm Page 10

11 D81 Handset Technical Specification Dimensions 142x56x25mm. Weight (incl. battery & clip) 170g. Display (CSTN) 28x35mm. Compliance Compliance to EU, US, Canadian, Australian and Russian standards. Battery Type: Li-Ion. Speech time: up to 18 hrs, 12 hrs (with Bluetooth headset). Stand-by time: up to 120 hrs 1. Charge time: 3 hrs. Discharge/charge cycles: >=80% capacity left after 400 full charge/discharge cycles. Languages 18: Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese (Brazilian), Russian, Slovakian, Spanish, Swedish, Turkish, + 1 downloadable. Phonebook Central phonebook: Unlimited no. of entries. Company phonebook: 1000 entries. Local phonebook: 250 entries. Intrinsically Safe (Ex classification) 3,4 ATEX approved and IECEx approved. CSA listed for North America. Connectors Multi-purpose, IP65 classified connector for headset, battery charging, software download and configuration. Security and encryption Full support of the DECT Security EN feature N35, as specified by the DECT forum. User interface High resolution backlit colour display. Indicator: LED indicates incoming call/message. Vibration: Incoming call/message. Buttons & Keys: 3 Soft keys, off-hook key, on-hook and power on/off on the same key, 4 way navigation key, numerical keys, volume up/ down and alarm button. Audio Ring signal: Adjustable in 8 steps. Earpiece: Adjustable in 8 steps of 3dB each. Max. sound ring signal level: 100 dbspl (90 dbspl for 10 cm. Loudspeaker: DSP assisted duplex loudspeaker. Not for intrinsically safe version. Radio DECT protocol detection: Automatic detection and configuration for US DECT and EU DECT at initial registration. Frequency range: EU ( MHz), US ( MHz), L A ( MHz), BR ( MHz), Other ( MHz). Antenna: Integral. Radiated power: EU/L A/BR (250 mw), US (100 mw) Bluetooth Supports hands free and headset profiles. See data sheet for tested headsets. License for barcode scanners. Telephony Indication: 15 pre-set ring signals + 10 customizable, flashing LED, vibration. Answer call: Button press or auto answer. Call list storage capacity: 25 received, dialled and missed calls, with time stamp. Location Base station location as standard, LF location as factory option and DECT location as license. Licenses Add on license: Shared phone, Bluetooth data and DECT location Upgrade license: Messenger version, Protector version and pull-cord Messaging Storage capacity: Up to 20,000 characters, 30 received/sent messages. Messages from handset to handset 160 characters. Beep depending on urgency and customisable beeps. Pre-programmed messages (pre-set or personal). Environmental Operating temperature: -10 C to +55 C (- 10 C to +40 C for Ex). Storage temperature2: -20 C to +60 C. Enclosure protection: IP65, IEC EN Immunity to ESD: 8 kv contact discharge, 16 kv air discharge (EN ). Free fall test, standard product: IEC , procedure 1, dropped 12 times, specification extended to 2 meters. IEC , procedure 2, dropped 1,000 times from 0.5 meter. Accelerated life test (see data sheet) 1 Stand-by time is without activated screensaver. 2 Storing L i-ion batteries at high temperatures can dramatically and permanently reduce capacity. 3 Disclaimer: Explosive atmosphere; The approvals are valid exclusively for surface industry. Ascom explosion protected d81handset shall therefore not be used in mining (underground) location. Ascom Sweden AB does not support or take responsibility for any change in the product or its designation. 4 In EX classified areas; it is NOT permitted to charge the battery while it is in the intrinsically safe ATEX/IECEx telephone, remove the battery, or charge it separately. Page 11

12 D81 BENEFITS The benefits of Ascom s d81 handset include: d81 Benefits Centralised Management Message prioritisation Task management Colour coded messaging PTT (Push-To-Talk) Robustness This solution of single-point administration not only saves cost and time for the administrator, it also contributes to smooth daily work since handsets don t need to be collected for upgrades, parameter settings etc. Messages can also be prioritised in the sense that the most acute messages always appear on top of the message list. Prioritisation can be made according to urgency or to identify a special sender. Ascom messaging system can also be used to optimise work flow e.g. for porters at hospitals, maintenance staff in industry and service staff in hotels. Jobs are assigned directly from any PC and forwarded as messages to staff with Ascom handsets. They can be sent to groups, or the person with the shortest list of tasks, even those in a specific part of the store. If instructions are not acknowledged, they are forwarded to other users until accepted. On completion staff can flag the task as finished. Messages can be highlighted with colours according to their priority/urgency or to identify a specific department. Furthermore, colour coding can be used to indicate a message s status. Initially the alarm is red. When somebody accepts the request, the message changes to yellow and when actions have been completed it changes to green. When sending a request to several people, those who do not accept the assignment will know that somebody has attended the message by looking at the colour i.e. if it has been answered, if it is being dealt with or whether it requires further action. A PTT session can be triggered from any message whether it is an , an alarm from a production stoppage or a signal from a machine that is overheating. Alternatively a user can send an invitation from his handset to a pre-defined group of people. The d81 does not break easily making it suitable for use in harsh environments. As a result you can benefit from longer life cycle and lower maintenance costs. The handset has been drop tested from 2 meter. Page 12

13 3.2. I62 HANDSET The Ascom i62 VoWiFi handset is a feature rich device with colour display, telephony, messaging and alarm functionality. It is designed to work in demanding environments. As one of the first VoWiFi handsets operating on an n network, the Ascom i62 is truly unique. It supports deployment of voice over the network without degrading the performance of an existing.11n network capacity. When it comes to system administration, our web-based Centralised Management system offers many benefits. Over-the-air updates reduce the workload of administrators and centrally stored settings simplify phone replacement and shared handset scenarios. As well as representing continuity and peace of mind for administrators and handset users, this provides increased value. i62 Features Colour display Water, dust and chemical resistant for easy disinfection Local, central company phonebook 18 Languages, 1 customisable Push-button alarm with distinct alarm types Man-down/no-movement alarm Interactive messaging Voice mail Built-in loudspeaker 3 programmable soft keys 9 programmable hot keys Profiles system and personal Call history list Vibration alert Easily replaceable battery for 24/7 use Centralised management Support for graphical messaging Customised sounds i62 variant feature comparison I62 Talker I62 Messenger I62 Protector Centralised management Central Phonebook Interactive messaging Push-button alarm Man-down, no-movement alarm Location Page 13

14 i62 Handset Technical Specification Dimensions 134x53x26mm Weight (incl. battery & clip) 135g Display (TFT) 29x35mm Battery Type: Li-polymer. Speech time1: up to 15 hrs. Stand-by time2: up to 100 hrs. Charge time: 2,5 hrs. Discharge/charge cycles: >=80% capacity left after 400 full charge/discharge cycles Audio Ring signal: Adjustable in 8 steps. Earpiece: Adjustable in 8 steps of 3dB each. Max. sound ring signal level: cm. Loudspeaker: Duplex loud speaking function. WLAN Number of subscriptions: 4 systems, automatic or manual selection. VoIP protocol: H.323, H.450, SIP (RFC 3261). Security: i (TKIP, AESCCMP), WEP (64/128 bit). Authentication: 802.1x: Original open/shared key, WPA-PSK, WPA2PSK, PEAP- MSCHAPv2, EAP-TLS, EAPFAST, Authentication certificate. Quality of Service: e (WMM, U-APSD, TSPEC-based CAC). Network: a/b/g/n. Roaming: Pre-authentication, PMKSA caching, CCKM, opportunistic key caching Languages Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese (Brazilian), Russian, Slovakian, Spanish, Swedish, Turkish, + 1 downloadable. Phonebook Central Phonebook: Unlimited no. of entries. Company Phonebook: 1000 entries. Local Phonebook: 250 entries. Telephony Indication: 14 ring signals, flashing LED, vibration. Answer call: Button press or auto answer. Call list storage capacity: 25 received, dialled, missed calls. Licenses Add-on licenses: Shared phone, Location (Ekahau) and Mandown/no-movement. Upgrade licenses: i62 Messenger and i62 Protector Connectors Multi-purpose connector for battery charging, software download and configuration. Standard 2.5 mm headset connector. User Interface TFT high resolution display, 65,000 colours, 176 x 220 pixel backlit LCD. Indicator: LED indicates incoming call/message. Vibration: Incoming call/message. Buttons & Keys: 3 Soft keys, Answer/Send, End/Power, 5 way navigation key, numerical keys, volume up/down, multifunction button. Messaging (SMS) Max length: 160 characters from handset, system dependent to handset. Storage: 30 received/sent messages. Environmental Operating temperature: -5 C to +45 C. Storage temperature3: -25 C to +55 C. Enclosure protection: IP44, IEC EN Immunity to electromagnetic fields: 10 V/m EN Immunity to ESD: 8 kv contact discharge, 14 kv air discharge (EN ). Free fall test, standard product: IEC , dropped 12 times from 1 meter. Approved for 12 drops from 1.5 meters. 1 Dependent of active mode, U-APSD WLAN environment and configuration and handset location relative to system. 2 Stand-by time is without activated screensaver. 3 Storing Li-Ion batteries at high temperatures can dramatically and permanently reduce capacity. Specifications are subject to change without notice. Page 14

15 I62 BENEFITS The benefits of Ascom s i62 handset include: i62 Benefits IEEE a/bg/n Centralised Management Message prioritisation Task management Colour coded messaging PTT (Push-To-Talk) Robustness Ascom s i62 supports the latest WLAN standards to the benefits of higher throughput and increased coverage range. In a high performance n network, used for business applications, it is very important that all clients support high throughput and not slow down the network aggregated capacity. With Ascom i62 handsets installed in the network customers will get all the benefits of the 11.n network capacity. This solution of single-point administration not only saves cost and time for the administrator, it also contributes to smooth daily work since handsets don t need to be collected for upgrades, parameter settings etc. Messages can also be prioritised in the sense that the most acute messages always appear on top of the message list. Prioritisation can be made according to urgency or to identify a special sender. Ascom messaging system can also be used to optimise work flow e.g. for porters at hospitals, maintenance staff in industry and service staff in hotels. Jobs are assigned directly from any PC and forwarded as messages to staff with Ascom handsets. They can be sent to groups, or the person with the shortest list of tasks, even those in a specific part of the store. If instructions are not acknowledged, they are forwarded to other users until accepted. On completion staff can flag the task as finished. Messages can be highlighted with colours according to their priority/urgency or to identify a specific department. Furthermore, colour coding can be used to indicate a message s status. Initially the alarm is red. When somebody accepts the request, the message changes to yellow and when actions have been completed it changes to green. When sending a request to several people, those who do not accept the assignment will know that somebody has attended the message by looking at the colour i.e. if it has been answered, if it is being dealt with or whether it requires further action. A PTT session can be triggered from any message whether it is an , an alarm from a production stoppage or a signal from a machine that is overheating. Alternatively a user can send an invitation from his handset to a pre-defined group of people. The i62 does not break easily making it suitable for use in harsh environments. As a result you can benefit from longer life cycle and lower maintenance costs. The handset has been drop tested from 1.5 meter. Page 15