P.G. DIPLOMA IN HOSPITAL ADMINISTRAATION (For students admitted from onwards)

Transcription

1 BHARATHIDASAN UNIVERSITY, TIRUCHIRAPPALLI P.G. DIPLOMA IN HOSPITAL ADMINISTRAATION (For students admitted from onwards) ELIGIBILITY : Any Bachelor Degree from a recognized University Medium : English Duration : One Year Pattern : Semester Paper No. Semester I Title of Paper I.A. U.E Total 01 Principles of Hospital Management Health Policy and Health Care System Hospital Core Services Hospital Support Services Hospital Records Management Semester - II 06 Hospital Related Laws Marketing of Hospital Services Hospital Hazards Management Disaster Management Computer Application in Hospital Management Total 1000 Project in a Hospital : Any one among the Ten subjects (Duration at least one month)

2 PAPER I - PRINCIPLES OF HOSPITAL MANAGEMENT Unit 1 Principles of Management Introduction Definition Organizational Development Types of Organizations Human Resource Development including HR Management Motivation in Hospitals Meaning Types Motivational theories Their impact on Hospital Management Motivating the employees hospitals Financial Management Basic Concepts and application of Operation Research Techniques. Unit 2 Hospital Organization- Short introduction with reference to American Hospital System Historical Development Types of Hospital Organization with reference to types of Service, Demography, Bed strength and Types of ownership Organization flowchart (Governmental and Non Governmental Chart) Unit 3 Direction Meaning and significance Principles of effective direction Supervision Leadership in hospital Meaning Scope importance - Styles Qualities of successful leader Span of control Authority and responsibility Delegation of authority Obstacles Effective delegation centralization and decentralization Memories and Limitations. Unit 4 Medical Audit and Research Methodologies Quality assurance in Hospitals - Methods of Quality assessment Studies of Structure Studies of process Studies of outcome Studies combining process and outcome (Trajectories and Tractors) n Evaluation of strategies (Criteria Maps, Molding and Clinical trials). Unit 5 Hospital communications Types Barriers Methods to overcome barriers Principles of effective communication coordination Importance of Coordination in hospital Techniques of coordination.

3 Unit 6 Recent development in Management: Business process Outsourcing Enterprise Resource Planning Supply Chain Management Corporate Principles Health Tourism Medical transcription. REFERENCE BOOKS: 1.Essentials of Management - Koontz and O Donnel 2. Management - Griffin ************* PAPER II HEALTH POLICY AND HEALTH CARE SYSTEM Unit 1 Constitution of India Directive Principles Preamble Health as a Concurrent Subject Role of state Governments and Voluntary Sectors in Policymaking Impact of Changing Governments and International Agencies in Health policy. Demography Trends World population trends Indian population trends Demographic structure and health implications. Unit 2 Health Policy: Meaning Need National health policy Features National health programmes in India Health planning Planning under Five year plans Plans outlays. Unit 3 Health Care: Concept of health care Levels: Primary, Secondary, Tertiary Health for all 2000 A.D. Healthcare system in India Structure of Government Machinery Private, Government, Corporate Hospitals. Unit 4 Determinants of Health: Life style Socio Economic conditions Heredity Environment Health and Family welfare services Other factors.

4 Unit 5 Concept of disease Natural history of diseases Concepts of prevention Mode of intervention Changing pattern of diseases. Unit 6 Organizations for Health: Voluntary health agencies in India Indian Red cross Society Indian Council for Child Welfare Tuberculosis Association of India PAI Rockfeller Foundation CARE International organizations WHO UNICEF UNDP. Reference Books: 1. Park, Text Book on Hygiene and Preventive Medicine, Banarsidas, Bhandy. 2. Study Material Vol III, Health and Family Welfare Management. 3. Park. K. Prevention and Social Medicine. ************* PAPER III HOSPITAL CORE SERVICES Hospital Services : Meaning Types Clinical, Non Clinical Support services, Nursing and Administrative Services Functions Department in the hospital management. Clinical Services : Meaning Importance Types Anesthesia Internal Medicine Cardiology Dermatology Endocrinology Gastroentrology Nephrology Neurology Oncology Orthopedics Plastic surgery General Pediatrics Urology Obstetrics and Gynecology Neonatology Physiotheraphy Brief explanation of each services. I Non-Clinical Services: Meaning Importance Types Blood bank clinical bio-chemistry Clinical pathology Clinical hematology Histopathology Microbiology Immunology radiology Nuclear medicine Radio therapy Pharmacy Staff health Medical staff organization and community health Brief explanation of each service.

5 V Support Services: Reception and Outpatient Dietary and catering House keeping and environment Sanitation- Linen Laundry Security Engineering and maintenance Ambulance Transport service Telephone Electricity and water supply. Nursing Services : Objective Nursing administration Duty of nursing officers Nursing and support staff in the ward Nursing by-laws, rules, policies and procedures Nursing meetings Nursing audit Determining nursing complement in hospital Health education. I Administrative Services : Hospital administration Hospital administrator Duties of hospital administrator Teaching Training services (in service education, attached medical college or paramedical sciences etc.) General and medical purchase General Stores Computer and hospital information system. REFERENCE BOOKS: 1. Liewtllyn and Davis Macoulay, Hospital Planning and Adminsitration 2. George, The Hospital Administrator, Jaypee Brothers, N. Delhi, Hospital Medical International Pvt. Ltd., Hospital Administration, Office Journal of I.H.A. 4. Kusum Samant, Hospital Ward Management, Vora Medical Publications, Mumbai. ***********

6 PAPER IV HOSPITAL SUPPORT SERVICES Principles and methods of organizing Clinical and support services for hospitals Role of supportive services / departments in the hospital management. Nursing Care and Ward Management Meaning Importance Duties and responsibilities Documentation and records. I Pharmacy Drugs and surgical equipments purchase Inventory methods application of operation Research Techniques like EOQ, ABC, VED Analysis etc., V Laboratories for investigation: Laboratory rules Conduct Housekeeping General rules of safely Safety in the Laboratory Blood Bank Management. Emergency Services: Ambulance service Meaning Importance Linen and Laundry: Meaning Importance Type of Service Laundry Management Washing materials Washing arrangements. I Dietary services and Hospital Diets: Importance and functions Equipment Store Day store General Kitchen Special diet Kitchen food distribution Maintenance of Physical facilities Hospital Engineering. REFERENCE BOOKS: 1) Lewllyn Davies R & Macaulay H.M.C. Hospital Planning and Administration 2) Monograph series, Geneva, W.H.O. Jaypees Brothers. 3) Park K. Text Book on Hygiene and Preventive Medicine, Banarsidas

7 Bhanot. 4) Francis CM & Mario C de. Souza, Hospital Administration, 3 rd ed., Jaypee Brothers, N. Delhi. 5) George, MA, The Hospital Administrator, Jaypee Brothers, N.Delhi, ) Hospital Medical International Pvt. Ltd., Hospital Administration, Office Journal of I.H.A. 7) Kusum Samant, Hospital Ward Management, Vora Medical Publications, Mumbai. ************** PAPER V HOSPITAL RECORDS MANAGEMENT Records Management: Registers, Forms, Meaning and importance Principles of record keeping Merits and limitation Latest trends in record maintenance Electronic forms of records maintenance. Hospital Records: Meaning Functions Importance of medical records to patients, Doctors, Hospitals, Public health, Press, LIC, Police Court of Law, Educations and Research. I Hospital Records: Types Out Patient record, Causality Emergency, Surgery, Obstetrics and gynecology, pediatrics, investigation and diagnosis. V Records organization and Management : Classification of records Bases for classification indexing and filling of records Problems associated with medical records International classification of Disease (ICD) and DRG (Principles and Uses) (Diagnostic Related Groups). Medical Registers: Meaning Types Purpose - Advantages Principles of designing records Registers in various departments - Common issues.

8 I Medical forms and Reports: Meaning Types and significance Principles of designing Statutory registers and reports to be maintained specimens. REFERENCES: 1. Rajendra Pal Korlahalli JS, Essentials of Business Communication, Sultan Chand and Sons, New Delhi, Prasantha Ghosh K. Office Management, Sultan Chand and Sons, New Delhi, Francis CM & Mario C de Souza, Hospital Administration, 3 rd Ed., Jaypee Brothers, N. Delhi. 4. George, MA, Hospital Administrator, Jaypee Brothers, N.Delhi, ***************** SEMESTER II - PAPER VI HOSPITAL RELATED LAWS (Objective salient features of Enactments and their Applicability to Hospitals) Central Births and Deaths Registration Act 1969 Medical Termination of Pregnancy Act Transplantation of Human Organs Act 1994 Pre-Natal Diagnostic Techniques (Regulation and Prevention of Mis use) Act I Drugs and Cosmetics Act Pharmacy Act Poison Aact 1919 Drugs and Magic Remedies (Objectionable Advertisement) Act, 1954 Dying Declaration. V Employees Provident Fund Act Payment of Gratuity Act, 1972 Minimum Wages Act Payment of Wages Act. 1916, Maternity Benefit Act

9 Workmen Compensation Act, 1923 Industrial Employment (Standing Order) Act Trade Union Act Industrial Disputes Act Importance provisions. I Consumer Protection Act, 1986 Medical Negligence Act. REFERENCE BOOKS: 1. Kapoor N.D. Industrial Laws 2. Bare Acts. *************** PAPER VII MARKETING OF HOSPITAL SERVICES Service Marketing Concept Significance Salient features Service Mission Statement Planning for marketing hospital services Market Segmentation in hospital services Service mix Elements Their relation to hospital marketing. Hospital services Service product mix Planning and development of new services Modification Diversification and Elimination of services Branding of hospital services Their implication on marketing Packages of services. I Pricing of Hospital Services Meaning Factors influencing pricing Pricing objectives and methods Distribution of hospital services Need Importance Types Medical camps Suburban centers Rural centers management Logistics management Franchise in hospital services.

10 V Promotion and Communication mix for Hospital Services Promotional strategies Advertisement and Public relations Sales Promotion Personal selling Medical Tourism. People and process in hospital services Internal marketing Processes Customer relationship marketing Process Service quality Delivery of hospital services Procedures, tasks, schedules, mechanisms, activities and routines. I Physical Evidence in hospital services Meaning Need importance kinds Brochures Physical facilities and equipments. REFERENCE BOOKS: 1. Jha S.M. Services Marketing, Himalaya Publishing, Mumbai, Adrian Payne, The Essence of Services Marketing, PHI, New Delhi, Helen Woodrufe, Services, Marketing, Macmillan, Delhi, 1995 *********** PAPER VIII HOSPITAL HAZARDS MANAGEMENT Hospital Hazards: Meaning Types Physical Biological Mechanical- Psychological Its impact on employees- Preventive measures. Hospital Hazards Management: Meaning Need Principles Purpose. I Control of Hospital Acquired infection: Types of infection Common Nosocomial infection and their Causative Agents Prevention of hospital acquired infection Role of central sterile supply department Infection control committee Monitoring and control or cross infection- Staff health.

11 V Biomedical Waste Management: Meaning Categories of biomedical wastes Disposal of biomedical waste products Incineration and its importance Indian Medical Association TNPCB Rules and Schedules Standards for Waste autoclaving, micro waving and deep burial Segregation Packaging Transportation Storage Human Waste Disposal and Sewage Disposal: Diseases carried from excreta Sanitation barrier Methods of excreta disposal Sewage wastes: Meaning Composition Aims of Sewage disposal Decomposition of organic matter Modern sewage treatment Drawbacks of improper disposal of wastes Solid and liquid. I Medical Insurance : National Insurance companies Paramount health Care Services Third party insurance Payment terms and conditions limitations of liability and indemnity. Reference Books: 1. Park K. Preventive and Social Medicine 2. Park K. Text Book on Hygiene and Preventive Medicine, Banarsidas Bhanot. **************** PAPER IX DISASTER MANAGEMENT Disaster : Meaning Types Manmade Natural Need for disaster Management Management of Natural Disaster : Food, Earth quake, Drought, Cyclone, Sunami Epidemics : Cholera, Plague, Typhoid, Jaundice Management of epidemics.

12 I Management of man made Disaster Accidents: Road, Train, Fire Management of food poisoning Alcoholic and drug addiction V Events Management : Festival, Melas, Bull fight, Sports, Races Organization of medical camps. Management of disaster management Prevention Method Precautions Ambulance management. Role of Hospitals, Community, Voluntary agencies and Government in disaster management. Reference Books: 1. Shahunth and Panekar V.First Aid, Vora Publication 2. First Aid Manual: Accident and Emergency, Vora Medical Publn. *************** PAPER X COMPUTER APPLICATIONS IN HOSPITAL MANAGEMENT Introduction to Computing: Fundamental of Computers Generation of Computers Anatomy of Computers Classification of Computers Input and output devices Memory and operating system Programming languages Data processing. Introduction to Windows: Application in windows Word processing (MS Word) Spreadsheet (MS Excel) Presentation )MS Power point) Relational databases (MS Access). I Introduction to Internet: History of Internet How the web works Web server and clients Connection at ISP ISBN Dialup or leased Domain naming system Registering our own domain name Intranet.

13 V Introduction to Medical Language : Body parts Classifications and divisions Cavities, planes and positions Basic, Word structure, prefixes and suffixes Word analysis History and Physical examination of terminologies. Non-medical Terminologies: Medical writing Grammar and punctuation in medical phrases Medical report formats Transferring techniques and procedures. I Hospital Information System Overview and structure objectives approaches Patients and facilities. Reference Books: 1. Rajaraman V. Fundamentals of Computers 2. Nancy Stevenson, Word 97 Fast and Easy, Galgotia 3. CIS Series, Internet: An Introduction, Tata McGraw Hill 4. Davi-Ellen Chabner, The Language of Medicine 5. Williams and Wilkins, Stedman s Medical Dictionary 6. Fordney and Diehi, Medical Transcription Guide: Do s and Don ts ****************