City of Phoenix Water Services Department Security Enhancement Program

Transcription

1 City of Phoenix Water Services Department Security Enhancement Program 2004 OSC Readiness Water System Response November 18, 2004

2 Agenda Description of Phoenix System Approach to Security Emergency Response Plan (ERP) Water Services Emergency Operations Center Emergency Operations Plan (EOP) Integrated Contingency Plans (ICP) Fugitive Agent Monitoring Program (FAMP) Water Services Department Security Management Unit

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4 Over 1.4 M Water Customers Regional Wastewater Operator 308 Facilities Service Area of 530 sq. mi. (Rhode Island is 1,054 sq. mi.) 5,500 Miles of Water Mains 5,000 Miles of Sewers WTP WWTP Priority Remote Facilities Other Remote Facilities

5 Pre-Sept. 11 Security Planning Activities Updates to Vulnerability Assessment Physical Strategies Personnel Based Strategies Knowledge Based Strategies Customized Strategies September 11, 2001 Approach to Security Immediate Action Initiatives SECURITY ENHANCEMENT PROGRAM Master Plan Development Time

6 City of Phoenix Water Services Department PHYSICAL STRATEGIES

7 Physical Strategies - INTEGRATION CCTV Auto Access Card System Plans, Policies, Procedures & People Building Maintenance Services & Intrusion Alarms Guards

8 Physical Strategies SEQUENCE OF OPERATIONS 1. Intruder attempts to breach the fence or gates and the intrusion system notes the attempt, and calls the integrated controller, which.

9 Physical Strategies SEQUENCE OF OPERATIONS 2. Creates a Stage 1 alarm, calling a camera to zoom into the breached area where it engages it s motion detection

10 Physical Strategies SEQUENCE OF OPERATIONS 3. Creates a Stage 2 alarm, and advising the monitoring stations on and offsite

11 Physical Strategies SEQUENCE OF OPERATIONS 4. Who will use the CCTV system to track the breach, and forwards alarms to multiple persons by multiple technologies (Personal Digital Assistant, phone, pager)

12 City of Phoenix Water Services Department PERSONNEL BASED STRATEGIES

13 Personnel Based - BACKGROUND CHECKS Performed for new hires, not existing employees Include all consultants and contractors Performed by Phoenix Police Department Web Based Background Check System Random Drug Testing (?)

14 Personnel Based CONSTRUCTION SITE SECURITY PROGRAM Construction Staff Background Check Site Specific Identification Badges Daily Plant Construction Worker Roster for Security Guards

15 Personnel Based CHEMCIAL AND VENDOR DELIVERIES Chain of custody Vendor faxes truck and driver license information to facility guards along with a four-hour window of arrival. Guard verifies vendor, license, truck, trailer seal and manifest information upon arrival. Facility operator verifies chemical compound or shipment contents before receipt.

16 City of Phoenix Water Services Department KNOWLEDGE BASED STRATEGIES

17 Knowledge-Based Strategies Critical Infrastructure Information Policy on Release of Record Drawings Project and Construction Websites Password Protection Inter-Agency Information Sharing Law Enforcement Community Involvement Arizona Anti-Terrorist Task Force Waterborne Disease Outbreak Task Force State mutual aid agreement

18 City of Phoenix Water Services Department EMERGENCY RESPONSE PLAN

19 Emergency Response Plan - OBJECTIVES Establish command response procedures for all emergency situations for all facilities through activation of the Water Services Emergency Operations Center (WSD-EOC) Integrates the Emergency Operation Plan, Integrated Contingency Plans, Laboratory Emergency Plans, and security documents Directs preparedness efforts and as a resource and reference document for emergency responders Prepared in compliance with the Public Health Security and Bioterrorism Preparedness and Response Act of 2002

20 Emergency Response Plan WSD-EOC Conduct a Situation Assessment (Command Level) Activate WSD-EOC Determine Responsibilities/Actions Form Special Purpose Units/Groups Establish Liaison With Other Agencies Plan & Implement Counter-Measures and Recovery

21 WSD Control Center SCADA Division Security Division Dispatch Water Distribution Customer Service Remote Facilities Division Special Services Group

22 WSD Control Center Emergency Operation Center (EOC) Map Room Work Stations O & M Manuals Quarter Section Maps As-built Documents 50 Lockers Break Room Telecommunication / Computer Server Conference Room

23 ERP ROLES & REPONSIBILITIES Special Purpose Groups Situation Assessment Repair/Recovery Security Emergency Communications Public Information/Media Emergency Water Emergency Signage Laboratory Analysis

24 City of Phoenix Water Services Department Emergency Operations Plan A Framework for Emergencies Like

25 Emergency Operations Plan WSD-EOC EMERGENCY INCIDENT RESPONSE to Chemical contamination of water in the Distribution System from backflow

26 City of Phoenix Water Services Department Integrated Contingency Plan

27 Integrated Contingency Plan ICP s are Site Specific Define and Establish the Incident Command System Define Emergency and Non-Emergency Events Provide General Facility Information Include Emergency and Non-Emergency Contacts

28 Fugitive Agent Monitoring Program Phoenix Operates an Advanced Water Quality Laboratory Capabilities of detecting organics, chemicals, metals, microbiologicals, toxicologicals, etc. New Analytical Instruments Purchased to Detect 102 Fugitive Agents Associated with Intentional Contamination Lists Narrowed Many have methods of dispersal more effective than application to drinking water. Some will not chemically dissolve in water or would rapidly degrade. Currently test for 74 of the 102 fugitive agents. Included readily available industrial chemicals Currently test for 130 industrial chemicals, including others not on the fugitive agents list.

29 Fugitive Agent Monitoring Program Emergency Response Kits Staff on 24-7 Collection of Background Data Lab Analysis Spectrophotometer Sequence Polymerase Chain Reaction System BioThreat Alert System Monitoring Increases With Higher Alert Levels

30 WSD Security Management Unit Organization Water Water Services Department Director Director Security SecurityManager * Security SecurityAdmin AdminAssistant Secretary Security Security Admin Admin Assistant Contract Security Security Guards Guards Security Security Specialist Security Security Aide Aide Security Security Specialist Security Security Specialist Security Security Specialist Security Security Specialist Security Security Specialist Security Security Specialist Security Security Specialist

31 WSD Security Management Unit Duties Provide administrative/operational support and assistance with the security management program. Manage the development of security plans, processes, and procedures and training. Serve as a department liaison with security contract services providers including guard staff. Monitor progress in implementing countermeasures to security threats and vulnerabilities. Provide liaison to the WSD Security Enhancement Master Plan.

32 WSD Security Management Unit Duties Provide liaison with all emergency responding entities (Police, Fire, Emergency Management, Homeland Security, County, State). Perform fingerprinting and background checks. Conduct security investigations. Audit data and perform statistical analysis. Evaluate findings and recommendations. Prepare security related reports. Track national and local security matters.

33 Water Services Department Security Unit Stephen Yeager Philip Yeager Police Commander on assignment to WSD Deputy Fire Chief on assignment to WSD Robyn Cramer Investigator Charles Thomas Investigator

34 Lessons Learned To Date Vulnerabilities Engineered Redundancy Reduces Risk Physical Security Measures May Reduce Security Personnel Needs Water Industry Security is in an Early Stage of Development