Prospering in a World of Change. Complexity You Can Control

Transcription

1 Prospering in a World of Change Complexity You Can Control

2 The Problem For any business, regardless of its size or industry, change is a constant. Identifying and adapting to change systematically leverages new opportunities and mitigates risks. Even successful companies must learn to anticipate change and prepare for its inevitable impact.

3 Change... Good Opportunities Captured Dell Computers Direct business model Toyota Reliable, inexpensive autos McDonalds From Happy Meals to healthy meals

4 Change... Bad Opportunities Missed Kodak Late to digital camera market Intel Loses 64-bit chip intro to AMD GM Oldsmobile brand identity lost

5 Act Fast. Act Smart. The Challenge: Recognize change Know what to do Do it quickly (Easier said than done...)

6 Instruments of Change Internal Instruments of Change External Instruments of Change Products Policy Behavior Employee Retention Regulatory Competitive Shifting Markets Customer Retention

7 The Big Question How well does your organization address change today? Flailing How do you rate? Prospering

8 The Right Answer You need an approach to deal effectively with the instruments of change that affect your organization from recognition through response. Act Fast. Act Smart.

9 How We Help The Stratagem Guide to the Change Life Cycle Identify Define Manage Control Communicate Audit

10 Elements of Successful Change People Conceptualize Communicate Train Process Define Automate Control Technology Configure Convert Accelerate

11 Our Experience People Workforce Development & Communication Business Challenge Prepare over 1,500 geographically dispersed personnel to use a new, Web-based based point-of of-sale application Solution Design and develop an end-to to-end solution: Communications planning Execution Training Just-in in-time support A hands-on, Web-based based training simulation application

12 Our Experience Process Workflow and Processes Business Challenge Streamline processes and shorten the time and effort required to support customers. Solution Define a complete Business Model of the company s operational and accounting processes. Develop RFP for ERP system. Business Model supports full assessment and selection of ERP system.

13 Our Experience Technology Software Release Management Business Challenge Overcome logistical and quality problems that prevent delivery of o timely, accurate software releases Solution Conduct a client software configuration management survey to uncover failure areas and implement a cross-platform solution: Release cycle time cut by 75% Greater accuracy in software releases Teams in different countries work together better Improved efficiency and accuracy for global IT T operation

14 Act Fast. Act Smart. Managing Process Change

15 Act Fast. Act Smart. Managing Process Change Business Challenge Redirect contracting, product planning, order fulfillment, and logistics systems to regain market share. Process Solution Define strategic goals and strategies that support direct customer relationship; define critical success factors for each goal and objective; implement this blueprint. Lesson Learned: Business owns change definition.

16 Act Fast. Act Smart. Managing Process Change Business Challenge Resolve supply chain stresses that lead to missed delivery dates and internal competition among service groups for scarce resources. Solution Conceptualize, e, define, and implement a single order fulfillment and supply chain business b model that follows a single planning, manufacture, and distribution process to meet all internal demand. Lesson Learned: Once developed, a business model enables a company to address change issues quickly and completely.

17 Act Fast. Act Smart. Managing Process Change Business Challenge Explore the outsourcing of commodity manufacturing capabilities to a third party at a time when developing, engineering, marketing, and selling remain core competencies. Solution Use the business model already in place to define and control the sharing of responsibilities. Lesson Learned: The what of business processes rarely changes; the how and where change constantly. Focus on why and what to change quickly, effectively.

18 Act Fast. Act Smart. Managing Process Change Business Challenge Streamline processes and shorten the time and effort required to support customers. Solution Define a complete Business Model of the company s operational and accounting processes. Develop RFP for ERP system. Lesson Learned: Once a business model is adequately defined, approaches based on it are scalable.

19 Act Fast. Act Smart. Lessons Learned Business Goals & Drivers are Stable A Business Model must directly support the Business Goals & Objectives Once established, a Business Model becomes the foundation for addressing change Using a Business Model approach, Requirements Definition becomes an efficient, high-quality, repeatable, and comprehensive effort

20 Act Fast. Act Smart. Applying these Lessons Learned Separate Change Definition from Change Implementation Package multiple changes together and implement releases rather than individual projects Manage the impact of change through well-defined Change Management and Configuration Management processes

21 Act Fast. Act Smart. How Stratagem has responded to these lessons learned: Designed a new approach to Requirements Definition called XRD extreme Requirements Definition Integrated XRD into an Enterprise Change and Configuration Management (ECCM) approach We d love to tell you more. You can reach us at