EDUCATION Ph.D. in Health Policy and Medical Sociology Harvard University, Cambridge MA

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1 JESSICA NICHOLE MITTLER Pennsylvania State University Department of Health Policy and Administration 604 Ford Building University Park, PA (t) EDUCATION Ph.D. in Health Policy and Medical Sociology Harvard University, Cambridge MA M.P.P. M.S. in Health Services Administration University of Michigan, Ann Arbor MI B.S. in Urban and Regional Studies Cornell University, Ithaca NY RESEARCH AND TEACHING INTERESTS quality improvement; organizational and consumer behavior; market dynamics; patient experiences; combining quantitative and qualitative methods RESEARCH EXPERIENCE Department of Health Policy and Administration, Pennsylvania State University, University Park, PA, Assistant Professor Department of Health Care Policy, Harvard Medical School, Cambridge, MA. Research Assistant to Profs. Paul Cleary and Alan Zaslavsky, Profs. Richard Frank and Tom McGuire, and Prof. David Stevenson Harvard Kennedy School of Government, Cambridge, MA. Consultant for health policy conference attended by members of the U.S. Congress , Washington, DC. Health Policy Researcher , Washington, DC. Health Policy Analyst 1996 Managed Care Solutions, Indianapolis, IN. Quality Improvement Analyst Intern 1995 Office of Medicaid Policy and Planning, Indianapolis, IN. Policy Analyst Intern TEACHING EXPERIENCE Doctoral Research Seminar, Pennsylvania State University Introduction to Health Care Policy, Harvard College 1997 Program Evaluation, University of Michigan School of Public Policy Statistics, University of Michigan School of Public Policy HONORS AND AWARDS Mittler 1

2 C.V. Starr Fellowship Dissertation Completion Fellowship, Harvard Graduate School of Arts and Sciences Alfred P. Sloan Foundation Fellowship in Managed Care Agency for Health Care Research and Quality Pre-Doctoral Fellowship 1994 School of Public Policy Graduate Fellowship PUBLICATIONS IN PREPARATION Mittler, J., B. Landon, E. Fisher, P. Cleary and A. Zaslavsky. Market Variations in Medicare Intensity of Service Use and Beneficiary Experiences with Care. Mittler, J., B. Landon, A. Zaslavsky and P. Cleary. Is Medicare Beneficiary Awareness of Managed Care Options Related to Market Characteristics? Mittler, J. and A. Zaslavsky. Intensity of Service Use and Clinical Quality of Care in Medicare Managed Care PEER REVIEWED ARTICLES Gold, M., T. Krissik and J. Mittler Collaborative Quality Improvement in Medicaid Managed Care: Experience of the Best Clinical and Administrative Practices Initiative. Joint Commission Journal on Quality and Safety, 32(2): Mittler, J. and M. Gold Physician Participation in Medicaid Managed Care: The California Experience. Managed Care Quarterly, 13(2): 1-11 Gold, M., J. Mittler, D. Draper, and D. Rousseau Plan and Provider Participation in Medicaid and SCHIP Managed Care Health Affairs, 22(1): Gold, M., and J. Mittler Health Insurance Expansion Through States in a Pluralistic System. Journal of Health Politics, Policy and Law, 26(3): Gold, M., J. Mittler, and B. Lyons Oil and Water? Lessons from Maryland s Effort to Protect Safety Net Providers in Moving to Medicaid Managed Care. Journal of Urban Health, 77(4): Gold, M., and J. Mittler Second Generation Medicaid Managed Care: Can It Deliver? Health Care Financing Review, 22 (2): REPORTS Gold, M., L. Achman, J. Mittler and B. Stevens Monitoring Medicare+Choice: What Have We Learned? Findings and Operational Lessons for Medicare Advantage. Washington, DC: Mathematica Policy Research Gold, M., E. Taylor, T. Krissik, J. Mittler and J. White Evaluation of the Medicaid Managed Care Program of the Center for Health Center Strategies: Overview of Results. Washington, DC: Mittler 2

3 Mittler, J. and M. Gold Building and Sustaining Physician Networks in Medi-Cal Managed Care and Healthy Families. Oakland, CA: Medi-Cal Policy Institute, California HealthCare Foundation Gold, M., J. Mittler, D. Draper, S. Felt-Lisk, J. Ingels, and M. Sinclair Medicaid and SCHIP Managed Care: Plan Participation, Provider Networks, and Quality Improvement. Washington, DC: Mittler, J. and G. Hyzer State of Utah: Strategies for Improving Food Stamp, Medicaid, and SCHIP Participation. Washington, DC: Nolan, L., J. Mittler, and B. Marglin State of South Carolina: Improving Food Stamp, Medicaid, and SCHIP Participation: Strategies and Challenges. Washington, DC: Mathematica Policy Research J. Mittler Best Clinical and Administrative Practices Program (BCAP): A Short-Term Assessment of BCAP and the First Work Group to Improve Birth Outcomes. Washington, DC: Gold, M. and J. Mittler A Short-Term Assessment of the Medicaid Managed Care Program of the Center for Health Care Strategies: Final Report. Washington, DC: Gold, M., M. Sinclair, M. Cahill, N. Justh and J. Mittler Medicare Beneficiaries and Health Plan Choice, Washington, DC: Felt-Lisk, S., J. Mittler, and A. Cassidy Ensuring Special Needs Populations Access to Providers in Managed Care Networks: A Technical Assistance and Self-Assistance Tool for State Medicaid Agencies. Princeton, NJ: Center for Healthcare Strategies Stevens, B. and J. Mittler Making Medicare + Choice Real: Understanding and Meeting the Information Needs of Beneficiaries at the Local Level. Washington, DC: Mathematica Policy Research Nelson, L., A. Cook, E. Schone, A. Cassidy, J. Mittler, and B. Cox. The Evaluation of the Medicare Choices Demonstration. Washington, DC:, November 2000 Felt-Lisk, S., H. Frazer, B. Langer, J. Mittler, and C. Young Effective Clinical Practices in Managed Care: Ten Case Studies. Washington, DC: Frazer, H., A. Aizer, L. Nelson, J. Mittler, and A. Smith. The Implementation of the Medicare Choices Demonstration Washington, DC: Gold, M., J. Mittler, and B. Lyons Managed Care for Low-Income Populations: A Case Study of Managed Care in Maryland. Washington, DC: Kaiser Family Foundation Mittler, J., M. Gold and B. Lyons Managed Care for Low-Income Populations: Four Years Experience with the Oregon Health Plan. Washington, DC: Kaiser/Commonwealth Low-Income and Access Project Mittler, J., and M. Gold Managed Care for Low-Income Populations with Special Needs: The Oregon Experience. Washington, DC: Kaiser/Commonwealth Low-Income and Access Project Mittler 3

4 Frazer, H., M. Gold, J. Mittler, and C. Schoen Managed Care and Low-Income Populations in Minnesota: Update. Washington, DC: Henry J. Kaiser Family Foundation/The Commonwealth Fund Aizer, A., L. Nelson, H. Frazer and J. Mittler. The Characteristics and Implementation Experiences of the First Eight Plans to Enter the Medicare Choices Demonstration Washington, DC: ISSUE BRIEFS Mittler, J Making Medicare a Force for Innovation and Efficiency Issue Brief. New York: The Commonwealth Fund, July Short, A., G. Mays and J. Mittler Disease Management: A Leap of Faith to Lower-Cost, Higher-Quality Health Care. Issue Brief. Washington, DC: Center for Studying Health System Change, no 69 Hoadley, J., D. Draper, S. Kuo, P. Cunningham, J. Mittler, L. Nichols, G. Bazzoli, J. White, and R. Berenson Health Care Market Stabilizes, but Rising Costs and State Budget Woes Loom in Boston. Community Report. Washington, DC: Center for Studying Health System Change, Summer, no 12 Draper, D., J. Hoadley, J. Mittler, S. Kuo, G. Bazzoli, P. Cunningham, L. Nichols and L. Conwell Cost Concerns Intensify in Little Rock. Community Report. Washington, DC: Center for Studying Health System Change, Winter, no 8 Draper, D., J. Hoadley, J. Mittler, S. Kuo, G. Bazzoli, P. Cunningham and L. Nichols Rising Costs Pressure Employers, Consumers in Northern New Jersey Health Care Market. Community Report, No. 4. Washington, DC: Center for Studying Health System Change, Fall., no 4 Young, C. and J. Mittler Medicare+Choice: Views from the Field Operational Insights, No. 7. Washington, DC: Mittler, J. and M. Gold Choice Varies Widely for Beneficiaries. Fast Facts, no. 2. Washington, DC: Gold, M. and J. Mittler The Structure of Supplemental Insurance for Medicare Beneficiaries. Operational Insights, no. 3. Washington, DC: Gold, M., J. Mittler, and B. Stevens Medicare Beneficiaries and Choice in the Albuquerque Metropolitan Area, Albuquerque Profile. Washington, DC:. Gold, M. and J. Mittler Medicare Beneficiaries and Choice in the Baltimore Metropolitan Area, Baltimore Profile. Washington, DC: Gold, M., J. Mittler, and B. Stevens Medicare Beneficiaries and Choice in the Orlando Metropolitan Area, Orlando Profile. Washington, DC: Mittler 4

5 Gold, M., J. Mittler, and B. Stevens Medicare Beneficiaries and Choice in the New Orleans Metropolitan Area, New Orleans Profile. Washington, DC: Mittler, J. and M. Gold Medicare + Choice and Medicare Beneficiaries Monthly Tracking Report. Washington, DC:, monthly PRESENTATIONS AND ABSTRACTS J. Mittler. Participation in Multi-Stakeholder Collaboratives presented at the session Community- Level Health Care Reform & Multi-Stakeholder Collaboratives: Findings from the Aligning Forces for Quality Project Academy Health Annual Meeting, Chicago, IL, June 30, J. Mittler. Measuring Patient Activation presented at the session How Activated Are Consumers & What Does This Mean for Their Health & Health Care Choices? Academy Health Annual Meeting, Chicago, IL, June 29, J. Mittler. Aligning Forces for Quality Consumer Survey Results presented at the Aligning Forces for Quality National Meeting, Washington, DC, December 5, 2008 J. Mittler. Using Your Consumer Survey Results presented at the Robert Wood Johnson Foundation s Consumer Engagement Learning Community Meeting, New Orleans, LA, October 15, 2008 with Care panel presentation at the session Medicare Benefits and Utilization and Spending at the Annual Meeting of the Association for Health Services Research. Washington, DC, June 9, 2008 J. Mittler. Health Care Delivery and Quality of Care: Findings and Evaluation Lessons from my Research presented at American Board of Internal Medicine, Philadelphia, PA, February 19, 2008 with Care Invited Presentation at RAND, Santa Monica California, February 14, 2008 with Care Invited presentation at Pennsylvania State University, State College PA, February 4, 2008 with Care Invited presentation at the University of Texas, Houston TX, January 30, 2008 with Care Invited presentation at the U.S. Congressional Budget Office, Washington DC, January 23, 2008 with Care Invited presentation at, Washington DC, January 22, 2008 Mittler 5

6 Gold, M., L. Achman, D. Draper and J. Mittler. Current Trends in Medicare+Choice. J. Mittler presenting at the session Medicare+Choice after Five Years: Current Status, Future Prospects at the Annual Meeting of the Association for Health Services Research. Washington, DC, June 23-25, 2002 Mittler, J. M. Gold, D. Draper, and D. Rousseau. Managed Care Plans in Medicaid and SCHIP: More Similar than Different. Abstract and Poster Presentation at the Annual Meeting of the Association for Health Services Research. Washington, DC, June 23-25, 2002 J. Mittler. Making Medicare+Choice Real: Understanding and Meeting the Information Needs of Beneficiaries at the Local Level. Presentation to the Alliance for Health Reform Roundtable Medicare+Choice: Current Issues, Future Prospects. Washington, DC, October 23, 2000 A.Cassidy, M. Gold, and J. Mittler. Trends in Medicare Benefits and Premiums: Abstract and Poster Presentation at the Annual Meeting of the Association for Health Services Research. Los Angeles, CA, June 25-27, 2000 Mittler, J. and M. Gold. Are Commercial Plans Really Dropping Out of Medicaid? Where and Why. Abstract and Poster Presentation at the Annual Meeting of the Association for Health Services Research. Chicago, IL, June 27-29, 1999 Gold, M. and J. Mittler. The Second Generation in Medicaid Managed Care: Will it Work? Abstract and Poster Presentation at the Annual Meeting of the Association for Health Services Research. Chicago, IL, June 27-29, 1999 INVITED PARTICIPATION AT EXPERT MEETINGS AND EXPERT PANELS J. Mittler. Understanding and Assessing Competency in Teamwork in Internal Medicine American Board of Internal Medicine, Philadelphia, PA, June 25-26, SERVICE Internal Advisory Board member, Women in Leadership program, Pennsylvania State University 2009 Reviewer, Juran Fellowship Program, The Juran Center for Quality Leadership 2009 Abstract Reviewer, Consumer Choices in Health Care Panels, 2009 Academy Health Annual Meeting Ph.D. Program Committee, Department of Health Policy and Administration, Pennsylvania State University, Committee member FELLOWSHIPS AND GRANTS The Robert Wood Johnson Foundation to Evaluation of the Aligning Forces for Quality: Regional Market Pilot. - Investigator Mittler 6