Future Proof Financial Services

Transcription

1 Future Proof Financial Services How the market need drives adaptation of new technology concepts Roel Wolfert Global head of Strategy & Marketing

2 Agenda 1. Just to remind you who is Logica 2. The needs of corporate clients 3. The corporate Payments factory 4. Changing consumer behaviour & insurance 5. How Cloud, ipad and people bridge the gap 6. Questions No. 2

3 Just to remind you, who is Logica Leading business and technology service company, employing 41,000 people Revenues of 3.7 billion in 2010 We deliver business consulting, systems integration and outsourcing across all industries and business functions in 41 countries We have been creating value for clients by successfully integrating people, business and technology for 47 years and counting Committed to long term collaboration, applying insight to create innovative answers to clients business needs Financial Services practice: 6500 staff Target market is European headquartered FSI s in our core regions We apply our industry expertise and understanding to develop solutions together with our clients in banking & insurance Our portfolio focuses on Payments, Risk & Regulation and Value Creation We combine business consulting, (partner) products, systems integration (testing, application management) and outsourcing to be an end to end partner for our clients No. 3

4 An example: The needs of corporate clients - the Payments hub A Payment Hub enables All Payments, structure, process and technologies, to be centralised across an organisation Also known as a.payment Factory No. 4

5 Banks assumed corporates were after Sustainable cost reductions Operational efficiency Reduced bank fees Fewer bank relationships Visibility of cash SEPA catalyst for change So we talked to our head of treasury... No. 5

6 What do Treasurers think of the Banks? Not clear whether SWIFT is interesting from a cost perspective Insert your bank s logo here: Banks give conflicting advises on how to deal with SEPA Let s wait and see, because banks normally talk about things for years before they happen No. 6

7 What we learnt. Systems and technology: Chewing gum, elastic bands, Sellotape What corporate treasurers really want: Visibility & control of cash Risk reduction Cost reduction, beating up banks etc. is NOT the key driver No. 7

8 Changing consumer behaviour Changing face of competition Aggregators & brokers changing the sales arena Channel partnering strategies becoming key to success New players entering the market (JVs etc) From compliance to competition Changing consumer attitudes & behavior Less loyalty & trust Increased transparency due to the online channels Changing demographics in mature markets High service expectations Better info on products driving consumer behavior Financial crisis Impacts Shrinking interest rates puts pressure on margins Slow / uncertain GDP growth Volatile equity markets Public deficit / increased taxes Liquidity squeeze and curb on consumerism Growth rate lowering in developed markets Impact of aging on life & health products &services e.g. UK Pension reforms Consistent lower growth in UK, Europe and US Merger & acquisitions becoming more common Adapted products: microinsurance, takaful Consumerization of IT Mobile trends Digital marketing Analytics Cloud computing Increasing risk & regulatory pressure Increased claims frequency & volume Newer methods of perpetrating fraud Unpredictability and severity of natural catastrophes Regulatory requirements becoming more complex Risks dimensions changing in all markets No. 8 Source Research from public domain 8

9 Salesforce CRM Project: Next Generation Workstation for Salaried Sales Force Effectiveness Objectives of this project? Costs savings Innovating the user experience Increase the adoption of the new CRM workstation Increase sales revenues Provide mobility, flexibility and new business tools for their sales people Reduce churn and reduce the time of ramping up for the sales people Why Logica has been chosen? Deep domain Knowledge in mobility and user experience Expertise in Salesforce Unique Knowledge of their Siebel and legacy systems Capabilities of delivering strategic and complex project on time and on budget Insurance Domain Competency Strategic Relationship with Salesforce.com No. 9

10 How Cloud, ipad and people bridge the gap Most of the current CRM and Sales Aid Tools are not used in face to face with the customer because they create a distance between the agent and the customer Then the digitilization is not accomplished and the real time control and support of the sales is not possible Our solution provides «Customer Engagement Integration» combining «affective» interactive sale tool with full CRM and digitalized subscription. Engagement Agent - Customer No. 10

11 Questions? No. 11