The Universal Brand Experience. Version 2 short Feb. 2012

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James Newman
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1 The Universal Brand Experience 1 1

Airport Stories World: frequent flyers on every continent UK: London Heathrow France *: Paris-CDG & Paris-Orly Germany: Frankfurt China *: Shanghai Pudong & Honqiao USA: New York JFK + top10 US

2 Airport Stories World: frequent flyers on every continent UK: London Heathrow France *: Paris-CDG & Paris-Orly Germany: Frankfurt China *: Shanghai Pudong & Honqiao USA: New York JFK + top10 US Airports Frequent Flyers 100 Vox Pops 6 Focus groups UAE: Dubai International Singapore: Changi Airport China: Hong Kong Chep Lap Kok * Research conducted in 2010 or 2011 with similar methodologies 2

3 1 Airports, a growing global arena for brands 3

RPK* (trillions) Air traffic is expected to double in the next two decades 11 10 8 8 6 5 4 2 1,3 2,4 4.

4 RPK* (trillions) Air traffic is expected to double in the next two decades ,3 2,4 4.8% Annual traffic growth over the next 20 years Sources : Airbus Global Market Forecast - December ACI 2009 trafic forecast *: Revenue Passenger Kilometres 1 Airports, a growing global arena for brands 4

infrastructures around the world LaGuardia new terminal $3.

5 Rapid airport expansion Global growth requiring higher investments Dubai s newest airport $33 billion Bangalore terminal expansion $221 million Frankfurt Main new T3 420 million in airport infrastructures around the world LaGuardia new terminal $3.6 billion Jeddah KAIA new terminal $2.4 billion Minneapolis expansion $2.4 billion 1 Airports, a growing global arena for brands 5

6 The big leap From Airports to Airport Cities Shift from a means of transport for an elite to tourism for the masses Terminal Transit area Liberalisation: advent of charter flights and the creation of shopping malls Place for consuming & place for living Development of passenger services, airports become showcases for their countries Airport Cities To a remote & seamless airport experience 1 Airports, a growing global arena for brands 6

7 2 The convergence of the international frequent flyer 7

times per year Early adopters of high-tech devices 78% 65% 36% More than 9 times per year Laptop

8 Convergent in demographics A growing proportion of women Well-balanced for age 68% 32% < 35 years old 35 to 49 years old Over 50 years old 40% travel more than 9 times a year 5 to 6 times per year 7 to 8 times per year Early adopters of high-tech devices 78% 65% 36% More than 9 times per year Laptop PDA/Smartphone Tablet Device carried when travelling 2 The convergence of the international frequent flyer 8

9 Convergent in worth Frequent flyers form a high value, influential and cosmopolitan audience for both brands and airports. Affluent Influential Captive Their average income is at least 30% above the average of the local population About 40% of all air passengers travel on business Passengers spend almost 3 hours per trip in major international airports 2 The convergence of the international frequent flyer 9

10 Convergent in brand experience Emotions Desires Actions The Universal Brand Experience 2 The convergence of the international frequent flyer 10

11 Unified by advertising The Universal Brand Experience Created through advertising the common language of the International Frequent Flyers airport experience Touchpoints to engage with Emotions Desires Actions 2 The convergence of the international frequent flyer 11

12 3 The airport advertising arena: engaging with travellers 12

13 A place of strong loyalties 86% International airports are a showcase of the country Singapore 98% UK 70% USA 76% Airports are are the the symbolic ultimate gateways theatre to of a life. city. (Sir (Olivier Norman Jankovec Foster, Architect and Designer) Managing Director ACI Europe) Hong Kong 95% Germany 92% UAE 89% London Los Heathrow Angeles 3 The airport advertising arena: engaging with travellers 13

airport would be stark & boring (F, USA) Brussels 3

14 A place to surprise 85% International Frequent Flyers enjoy airport advertising Without ads the airport would be stark & boring (F, USA) Brussels 3 The airport advertising arena: engaging with travellers 14

15 A place to impress 67% expect to see international brands You feel it is a powerful brand (M, UAE) Milan New Malpensa York Dubai JFK 3 The airport advertising arena: engaging with travellers 15

16 Advertising belongs in airports 91% agree brands benefit from advertising in airports Top perceptions Shanghai London Paris Heathrow Pudong CDG 3 The airport advertising arena: engaging with travellers 16

17 Enhanced brand perceptions Airport advertising increases brands International status 92% Prestige 83% Cosmopolitan feel 89% Modernity 84% Bangalore Shanghai Frankfurt Dubai 3 The airport advertising arena: engaging with travellers 17

Clarins ad and escorted all the way through to the point of sale.

18 Increased sales 84% Helps brands increase sales You couldn t buy it in the airport but afterwards I had a look at the new Jaguar M, UK With a cleverly chartered advertising route through the airport, travelers are welcomed by the Clarins ad and escorted all the way through to the point of sale. Definitely a great success Damien Tonneau, Clarins Travel Retail Regional Director Asia Pacific London Heathrow Bangkok 3 The airport advertising arena: engaging with travellers 18

19 4 The airport advertising arena: going further 19

Going further Digital Impact & Intimate Experiential Elevate & Entertain Sponsored Services Function & Fun Airport advertising will catch your attention because a lot of times they're interactive now

20 Going further Digital Impact & Intimate Experiential Elevate & Entertain Sponsored Services Function & Fun Airport advertising will catch your attention because a lot of times they're interactive now with the screens (USA, F, 45) They are telling us to come and discover. They are raising curiosity about the brand. (UAE, M) for more powerful brand engagement We are in a hurry at the airport. So if at that time we get some sort of service it will create a lasting impression. (UAE, M) 4 The airport advertising arena: going further 20

21 Digital: impact & intimate Impact 65% Changes make digital stand out Frankfurt Intimate 83% Want more interactive screens London Heathrow 4 The airport advertising arena: going further 21

22 Experiential: elevate & entertain Elevate Entertain 82% Want more activities, services & distractions 75% Enjoy looking at exhibits Hong Dubai Kong 4 The airport advertising arena: going further 22

23 Sponsored services: function & fun Function 77% Free Wi-Fi access Frankfurt Dubai Fun 51% TV (News, sport, weather, etc) 4 The airport advertising arena: going further 23

24 Airport advertising is the only medium forecast to double its audience within the next In conclusion 20 years The airport arena creates a positive pre-disposition toward brand communications Passengers believe advertising belongs within an airport Advertising in airports bestows a brand with international status, prestige and power Passengers express a desire for greater engagement with airport advertising Airport advertising is the only medium able to deliver a powerful and memorable universal brand experience across the globe

25 The Airport Advertising Arena creating The Universal Brand Experience for Global Brand Acceleration

Relations Media Frankfurt GmbH schaefer@media-frankfurt.

26 And to find out more. We have many more Airport Stories to tell. To hear them please contact: Alexander Schäfer Manager Marketing & Public Relations Media Frankfurt GmbH Susanne Hammer Director Business Development & Product Management Media Frankfurt GmbH 26

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