Edge Technologies enportal for BMC Business Service Management Integration Note

Transcription

1 Edge Technlgies enprtal fr BMC Business Service Management Integratin Nte Prduct Categry: Prtal Validatin Date: 02/05/2014 Prduct Abstract Edge Technlgies enprtal is a vendr-agnstic secure netwrk management and OSS/BSS integratin platfrm. enprtal cllects infrmatin frm existing applicatins, tls, and technlgies then cnslidates and crdinates it all int a single, secure view. enprtal integrates management applicatins with a grwing library f ut-f-the-bx Prduct Integratin Mdules (PIMs) including several BMC Business Service Management (BSM) slutins as well as supprt fr CA Technlgies, HP, IBM, Oracle, SevOne, SlarWinds, Splunk, VMware and many thers. The BMC Sftware prducts supprted include: BMC Atrium Discvery and Dependency Mapping (ADDM) BMC Atrium Orchestratr (BAO) BMC BladeLgic Decisin Supprt fr BSA (BDSSA) BMC BladeLgic Netwrk Autmatin (BNA) BMC PractiveNet Perfrmance Management (BPPM) BMC Remedy IT Service Management (ITSM) BMC Transactin Management Applicatin Respnse Time (TM ART) Entuity fr TrueSight Operatins Management Nte: Edge als supprts BMC Applicatin Perfrmance Management (APM) Cnsle, BMC IT Data Analytics, BMC Perfrmance Manager Prtal, BMC Remedy Actin Request System (ARS), BMC TrueSight Capacity Optimizatin, and BMC TrueSight Operatins Management. These integratins have nt yet been TAP validated. The cre features and capabilities f enprtal include: Single-Sign-On t BMC BSM slutins and ther management applicatins Over 100 pre-build PIMs fr web-based applicatins frm mre than 45 vendrs Advanced security Applicatin hardening Integratin with external user authenticatin systems Branding and custmizatin Dashbard views Multi-tenancy Scalability 5 August 15 Edge Technlgies enprtal fr BMC BSM Integratin Nte Page 1

2 Edge Technlgies These features cmbine t prvide the fllwing business advantages: Time: Rapid integratin f existing prducts frm multiple vendrs Standardizatin: Integratin f infrmatin prvided by varius applicatins int a single chesive, branded display Flexibility: An integratin platfrm that creates interperability between disparate tls, and can be rapidly adapted t meet unknwn future requirements Cnvenience: A single, secure access pint fr all tls, with minimal disruptin t endusers when applicatins are replaced r upgraded Scalability: Supprt fr large numbers f cncurrent users withut impacting system perfrmance. 5 August 15 Edge Technlgies enprtal fr BMC BSM Integratin Nte Page 2

3 Edge Technlgies Integratin Summary enprtal s patented Cntent Retrieval System (CRS) was built frm the grund up using cuttingedge Java and JSP technlgy, and was develped specifically t address single sign-n and integratin requirements. Thrugh this secure integratin platfrm, enprtal is able t ffer BMC custmers the ability t extend the pwer f their existing BSM implementatin. enprtal integrates with BMC Business Services Management applicatins thrugh its pre-build BMC Prduct Integratin Mdules (PIMs). enprtal PIMs are pre-built, plug-and-play integratin packages that prvide built-in hks int web-based applicatins. By using prxy technlgy, enprtal enables BMC prduct integratins and single sign-n with n additinal cding and n changes t the back-end applicatins. Figure 1: This figure illustrates data flw between the BMC applicatin servers and client brwser, thrugh the enprtal server using prxy technlgy. Each BMC PIM allws enprtal t recgnize user names, security specifics, and a wide variety f ther variables already established within each applicatin. Each PIM prvides pre-built channels thrugh enprtal, s applicatin specific data can be easily accessed thrugh the enprtal GUI. Once the initial BMC applicatin integratin is cmplete, enprtal can easily facilitate further integratin between additinal BSM applicatins and a wide variety f additinal third-party management applicatins. 5 August 15 Edge Technlgies enprtal fr BMC BSM Integratin Nte Page 3

4 Edge Technlgies Supprt Infrmatin The integratin described in this nte is supprted by Edge Technlgies, Inc. and its many partners (g t and click n Partners t see a listing f Edge Technlgies partners). Edge Technlgies develps, markets, and supprts the installatin f enprtal and its integratin with the BMC Business Service Management suite f applicatins. Fr mre infrmatin n any f Edge Technlgies integratin fferings, please cntact sales@edge-technlgies.cm, r call EDGE r System Requirements Supprted Platfrms The fllwing table lists perating systems supprted by enprtal. In general enprtal is supprted n any 32 r 64-bit platfrm that runs Java Runtime Envirnment (JDK) 1.6 r later. enprtal is als supprted n virtualized envirnments such as VMWare. Vendr Platfrm Versins Oracle/Sun Micrsystems Slaris 8, 9, 10, 11 - SPARC r x86 / x86_64 Red Hat Enterprise Linux Linux 5.7+, 6+ (r equiv fr CentOS, Scientific Linux, Oracle Linux, and Amazn Linux) SUSE Linux Enterprise Server Linux 10, 11 Micrsft Windws Windws 7, 8, Server 2003, Server 2008 R2, Server 2012 Typical System Requirements Example Deplyment Scenaris Cmpnent Minimum Requirement (per enprtal server) Dev r Test Lab Internal use (NOC, SOC, etc) External use (MSP custmerfacing) 2+ servers in a cluster CPU Single CPU Single CPU 2+ CPU cres 4-8 CPU cres Memry 1 GB RAM 2 GB RAM 4-8 GB RAM GB RAM Strage 1 GB disk 1 GB disk 2 GB disk 2 GB disk Operating System 32 r 64 bit O/S 32 r 64 bit O/S 64 bit O/S 64 bit O/S Java Database JDK 1.6+ installed n enprtal server Recmmended: use the embedded H2 database (1) OPTIONAL: external database; see belw (2) Recmmended: use an external, clustered RDBMS (3) * Ntes in regards t the database requirements: (1) By default, enprtal includes an in-memry H2 database fr cnfiguratin data t maintain the mappings between users, rles and prxied cntent. Fr mst deplyment scenaris - excluding HA, clustered architectures - Edge recmmends using this embedded H2 database. This will simplify the deplyment and lwer hardware cst as the H2 database will be installed n the same physical r lgical server as the enprtal applicatin. 5 August 15 Edge Technlgies enprtal fr BMC BSM Integratin Nte Page 4

5 Edge Technlgies (2) Optinally, if it is desired t use an external database fr this cnfiguratin data, Edge supprts the fllwing databases: Hypersnic, SQLServer, Oracle, SQLAnywhere, PstgreSQL, and MySQL. (3) Fr HA, clustered enprtal architectures, it is required t use an external database n separate hardware t avid a single pint f failure and ideally this database will be installed n an HA database cluster that has a high bandwidth, lw latency netwrk cnnectin t the enprtal servers. Because the size f the database needed by enprtal will be minimal (typically in the 10's f MBs), using an existing custmer-supplied, clustered database frm the list in (2) abve is encuraged t keep csts lw and t minimize deplyment effrts. Default Netwrk Prts Cmpnent Prt Prtcl Scpe/Accessibility Tmcat Web Server 8080 HTTP enprtal server via client hst Tmcat Shutdwn Prt 8005 N/A lcalhst embedded H2 database N/A JDBC/ System File runs in the Tmcat prcess (ptinal - if used) external database Refer t specificatins utlined by the vendr f the database Client Brwser Requirements Vendr Platfrm Versin(s) Optinal Plug-Ins* Micrsft Internet Explrer 7, 8, 9, 10, 11 Mzilla Firefx 3+ as required by integrated applicatins Ggle Chrme 4+ * If enprtal is deplyed in cnjunctin with AppBard, then the Adbe Flash Player is required fr any client brwser used. Supprted Prduct Versins The fllwing table lists the BMC Business Service Management prduct versins supprted by the enprtal PIM suite. Prduct Versin PIM BMC Atrium Discvery and Dependency Mapping bmc.addm_pimc BMC Atrium Orchestratr bmc.atrium.am_pimb BMC BladeLgic Decisin Supprt fr BSA bmc.bdssa_pimb BMC BladeLgic Netwrk Autmatin bmc.bna_pimb BMC PractiveNet Perfrmance Management 8.6 bmc.pnet_pimb BMC Remedy IT Service Management remedy.midtier_pimd BMC Transactin Management Applicatin Respnse Time bmc.tmart_pimb Entuity fr TrueSight Operatins Management 12.5 (P03) entuity.entuity_pimb 5 August 15 Edge Technlgies enprtal fr BMC BSM Integratin Nte Page 5

6 Edge Technlgies Cntact Infrmatin Edge Technlgies, Inc. BMC Sftware Inc Campus Cmmns Drive, Suite CityWest Blvd. Restn, VA Hustn, TX Phne: Phne: Fax : sales@edge-technlgies.cm tap@bmc.cm Website: Website: Integratin Details The BMC BSM integratin suite cnsists f eight prduct integratin mdules (PIMs). The PIMs may be used separately r in any cmbinatin t achieve the integratins required by the user. BMC Atrium Discvery and Dependency Mapping (ADDM) The enprtal integratin t ADDM allws ENMS administratrs t selectively chse which tplevel ADDM capabilities are prvided t users thrugh the integratin channels prvided by the PIM. The fllwing features are prvided by the enprtal ADDM PIM: enprtal PIM: bmc.addm_pimc ApplicatinHme Prvides user access t the ADDM Hme tab and features; DiscveryHme Prvides user access t the ADDM Discvery tab and features; InfrastructureHme Prvides user access t the ADDM Infrastructure tab and features; Reprts Prvides user access t the ADDM Reprts tab and features; SetupHme Prvides user access t the ADDM Setup tab and features, and; Prxy The channel that is used by the system t display Access Manager channels. Caveats: Nne BMC Remedy Mid-Tier The enprtal integratin t ITSM prvides a series f channels t the varius ITSM tls and capabilities that are within the Mid-Tier server bundle. enprtal PIM Name: remedy.midtier_pimd AppFrmView Prvides access t the Remedy Mid-Tier applicatin frm; CnfigTl Prvides access t the Remedy Mid-Tier cnfiguratin ptins; Frm View Prvides access the Remedy Mid-Tier frm; Hme Displays the tp-level Hme page fr the Remedy Mid-Tier applicatin; ViewFrmServlet Displays the Remedy Mid-Tier frms servlet, and; Prxy The channel that is used by the system t display Remedy Mid-Tier channels. Caveats: Nne 5 August 15 Edge Technlgies enprtal fr BMC BSM Integratin Nte Page 6

7 Edge Technlgies BMC Transactin Management Applicatin Respnse Time (TM ART) The enprtal integratin t TM ART cmprises a slutin that takes int cnsideratin the unique menu structure f the applicatin t allw fr very fine grained cntrl f access int the prduct. Thus, the integratin cntains six channel packages and their crrespnding sub-channels / field ptins. enprtal PIM Name: bmc.tmart_pimb Administratin Prvides access t the Administratin page and its subcmpnents; Files Lcatins Prjects REM Reprts System SystemHealthUnit Upgrade Users Functin Prvides access t the Functin page; Help Prvides access t the applicatin Help page and its sub-cmpnents; Abut Dcumentatin Tls Hme Displays the tp-level Hme page fr the TM ART applicatin; Mnitring Prvides access t the Mnitring page and its sub-cmpnents, and; Cnfiguratin Mnitring Prjects Reprts Prxy The channel that is used by the system t display TM ART channels. Caveats: Nne BMC BladeLgic Netwrk Autmatin (BNA) The enprtal integratin t BladeLgic centers n the applicatin tabs t allw fr access t ne r mre tabs r the applicatin as a whle. enprtal PIM Name: bmc.bna_pimb Applicatin This channel represents the break-ut f each BladeLgic tab; 5 August 15 Edge Technlgies enprtal fr BMC BSM Integratin Nte Page 7

8 Edge Technlgies admintab hmetab netwrktab pliciestab reprtstab Hme Displays the tp-level Hme page fr the BladeLgic applicatin, and; Prxy The channel that is used by the system t display BladeLgic channels. Caveats: Nne BMC BladeLgic Decisin Supprt fr BSA (BDSSA) enprtal PIM Name: bmc.bsa_pimb Hme Displays the tp-level Hme page fr the BDSSA applicatin, and; Prxy The channel that is used by the system t display BDSSA channels Caveats: Nne Entuity fr TrueSight Operatins Management The enprtal integratin t the Entuity applicatin has been implemented t fcus all user interactin n the web explrer cmpnent f the applicatin versus the Java applet Cmpnent Viewer. Thus, access t the Cmpnent Viewer is deleted frm the enprtal integratin fr this applicatin. enprtal PIM Name: entuity.entuity_pimb Hme Displays the tp-level Hme page fr the Entuity applicatin withut the Cmpnent Viewer menu selectin, and; Prxy The channel that is used by the system t display Entuity channels Caveats: The Hme channel that displays the tp-level entry page will nt prvide access t the CmpnentViewer Java Webstart applicatin (The navigatin bar des nt shw the ptin t launch the Cmpnent Viewer.) The fllwing caveats apply: Functins nly available in the Cmpnent Viewer: Essential reprts (still nt all cvered by web UI yet); Editing f attributes, cnfiguratin mnitr settings, IPSLA settings, line speed crrectin, etc. Service creatin and editing Ticker Manual prt peering Visibility f all bjects/assciatins in a tree structure (effectively cvered by Explrer's Advanced tab) Open Trap Receiver (OTR) cnfiguratin 5 August 15 Edge Technlgies enprtal fr BMC BSM Integratin Nte Page 8

9 Edge Technlgies Functins nly available thrugh enprtal in the Explrer (and web UI, in general): Seamless navigatin with rest f the UI Seamless multi-server supprt Flw - Explrer als cntains flw summaries View and ACL management Vastly imprved search facility Imprved graphing 100+ Jasper reprts Reprts builder Perspectives Custm dashbards Map Events Accunt management (User/Grup) Inventry management BMC PractiveNet Operatins Cnsle (BPPM) enprtal PIM Name: bmc.pnet_pimb Hme Displays the tp-level Hme page fr the Entuity applicatin withut the Cmpnent Viewer menu selectin; ManagementCnsle Displays the management cnsle, nly. Allws fr drill thrugh frm the management cnsle t subrdinate pages; OperatinCnsle Displays the peratins cnsle, nly. Allws fr drill thrugh frm the peratins cnsle t subrdinate pages, and; Prxy The channel that is used by the system t display PNET channels Caveats: Access t the SLO cnsle (Service Level Objective) cannt be hidden but will nt functin apprpriately and must be nted as a training item. BMC Atrium Orchestratr Manager (BAO) enprtal PIM Name: bmc.ba.am_pimb Hme Displays the tp-level Hme page fr the BAO management applicatin (nt CDP [Cntinuus Data Prtectin]); Prxy The channel that is used by the system t display BAO channel Caveats: Nne 5 August 15 Edge Technlgies enprtal fr BMC BSM Integratin Nte Page 9

10 Edge Technlgies PIM Cnfiguratin Example Custmers integrate BMC Remedy Mid-Tier int the enprtal framewrk by using the BMC Remedy PIM (Prduct Integratin Mdule). Installing the PIM takes nly a few minutes, as fllws: Lg int the enprtal server (example: Dwnlad and extract the PIM JAR (file remedy.midtier_pimd.jar) in the enprtal rt directry Re-start the enprtal server as the administratr user Under the Advanced tab, select PIMImprt Click the Brwse... buttn Lcate the Remedy Mid-Tier package.jar file in the Open dialg Click the Start buttn t extract the files frm the PIM.jar archive Under the Advanced tab, select XMLImprt Click the Start buttn t lad the PIM int the system Cnfirm that the fllwing message is displayed: "Imprt cmpleted; laded the fllwing file(s): lad_remedy.midtier_pimd.txt" Under the Advanced tab, select Explre System Navigate t the /Directry/system/prxy flder and lcate the Manage Prxy channel Right-click the Manage Prxy channel item and select Open t launch the channel int the right-hand view pane CHANNEL TYPES AppFrmView - Channel that accesses the Remedy Mid-Tier applicatin frm CnfigTl - Channel that prvides the Remedy Mid-Tier cnfiguratin ptins Frm View - Channel that accesses the Remedy Mid-Tier frm Hme - Channel that displays the tp-level Hme page f the Remedy Mid-Tier applicatin ViewFrmServlet - Channel that displays the servlet f Remedy Mid-Tier frms Prxy - Channel that is used by the system t display Remedy Mid-Tier channels CONFIGURING AN INTEGRATION After installing the Entuity PIM, perfrm the fllwing steps t cnfigure access t the hst Entuity server: Click n the Applicatins tab Right-click n the name "sample" in the rw fr BMC Remedy ITSM v7.6 and select "Mdify" Fill in the items in the Mdify Applicatin Wizard dialg: Select the prtcl used t access yur Remedy server (http r https) Change the hst name frm "changeme" t the hstname r ip address that will reslve t yur Remedy server 5 August 15 Edge Technlgies enprtal fr BMC BSM Integratin Nte Page 10

11 Edge Technlgies Change the prt t the prt number f yur Entuity server Click "Save" t keep yur changes and exit the ppup widw Click n the Integratins tab In the Explrer, under Packages, expand the remedy.midtier_pimd tree and click n the Sample target. Cnfirm that the infrmatin yu entered is displayed fr yur Remedy server in the right-hand view panel Under the Sample target, click n the Hme channel. A lgin prmpt shuld be displayed. Lg in using the same credentials yu wuld use fr accessing the Remedy applicatin in a brwser. Cnfirm that the Remedy Hme page is displayed. CREATING CHANNELS After installing the Entuity PIM and cnfiguring access t the hst Entuity server, perfrm the fllwing steps t create channels t display Entuity cntent: Click n the Applicatins tab Right-click n the rw fr BMC Remedy ITSM v7.6 (remedy.midtier_pimd) and select a build channel type In the "Channel Name" bx, enter the name yu want t give t the new channel Fr "Channel Type", select "3rd Party Pims" Click Next Click Finish Click n the Integratins tab In the Explrer, under Packages, expand the remedy.midtier_pimd tree and click n the Sample target. Cnfirm that the new channel is listed alng with the ther sample channels Repeat the abve steps t create additinal channels. Select a different Channel Type in step 2 t create a different type f channel. UPGRADING TO A NEWER APPLICATION VERSION Perfrm the fllwing steps when the Entuity server is upgraded t a newer versin f Entuity: Check the AppBard/enPrtal PIM nline dcumentatin t see if the new Entuity versin is supprted by the existing remedy.midtier_pimd PIM. T test if the new Entuity versin is supprted by the existing PIM that yu have installed, perfrm the fllwing steps: Click n the Applicatins tab Right-click n the rw fr the ld Entuity server and select "Mdify" Update the prtcl, hst, and prt t reference the server where the new versin f Entuity is running If the new Entuity versin is nt supprted by the existing PIM that yu have installed, perfrm the fllwing steps t upgrade the PIM: Dwnlad the new PIM versin frm the PIM dwnlad site 5 August 15 Edge Technlgies enprtal fr BMC BSM Integratin Nte Page 11

12 Edge Technlgies Fllw the steps in the Installatin sectin abve t install and cnfigure the new PIM versin Re-create all Entuity channels t reference the new PIM Integratin is cmplete! [NOTE: the abve are basic steps fr the BMC Entuity fr TrueSight Operatins Management applicatin-enprtal integratin. Please refer t the PIM Integratin Guide fr cmplete integratin instructins.] Sample Scenari True business value is gained when custmers display Business Service Management infrmatin thrugh the enprtal s single pane f glass in any way the custmer needs t see that infrmatin. Figure 2: enprtal s single pane f glass lets any authrized user frm an IT staffer t the CEO t an utside custmer get the infrmatin they need t d their jb effectively and efficiently. Fr example, ne f Edge Technlgies custmers is a large natinal telecmmunicatins prvider. This prvider integrates the BMC ITSM ticketing applicatin with enprtal t gain a cmpetitive advantage, and t significantly imprve custmer service. Specifically, with the ITSM-enPrtal integratin, this prvider: Displays internal ITSM Help Desk infrmatin in custmized rle-based views specific t user s needs IT managers can see all Help Desk tickets Help Desk staffers can see nly the tickets that are assigned t them Accunt managers can see nly thse tickets that riginate frm particular end-users Imprves custmer satisfactin by allwing external custmers t see the status f prblem calls in a cmpletely secure manner Lets custmers see the tickets they initiated 5 August 15 Edge Technlgies enprtal fr BMC BSM Integratin Nte Page 12

13 Edge Technlgies Custmers can check status nline rather than calling in t a custmer service representative Custmers nly see their wn tickets nt thse reprted by ther custmers Custmers can create their wn lk-and-feel views t help create an envirnment in which they are cmpletely cmfrtable and familiar Endntes Edge Technlgies, Inc. prduced this integratin nte t assist custmers with jint BMC/Edge Technlgies implementatins. Edge Technlgies has made an effrt t ensure that the infrmatin cntained in this dcument is accurate, but d nt guarantee accuracy nw r in the future Edge Technlgies, Inc. Edge, Edge Technlgies, Inc., Edge enprtal, are trademarks r registered trademarks f Edge Technlgies, Inc. All ther trademarks r registered trademarks are prperty f their respective hlders. Specificatins subject t change withut ntice. Atrium Discvery and Dependency Mapping, Atrium Orchestratr, BladeLgic Decisin Supprt, BladeLgic Netwrk Autmatin, PractiveNet Perfrmance Management, Remedy IT Service Management, and Transactin Management Applicatin Respnse Time are registered trademarks r trademarks f BMC Sftware, Inc.. All ther trademarks are the prperty f their respective wners Edge Technlgies, Inc. Rights t reprduce this dcument by written permissin f Edge Technlgies, Inc. nly. 5 August 15 Edge Technlgies enprtal fr BMC BSM Integratin Nte Page 13