SA Health Job Pack Job Title Manager, People and Change Job Number 598767 Applications Closing Date 26 August 2016 Region / Division Health Service Location Classification Department for Health and Ageing ehealth Systems Adelaide CBD ASO8 Job Status Indicative Total Remuneration* $117,042-$121,645 Full Time / Term Contract (up to 24 months) Criminal History Assessment Applicants will be required to demonstrate that they have undergone an appropriate criminal and relevant history screening assessment/ criminal history check. Depending on the role, this may be a Department of Communities and Social Inclusion (DCSI) Criminal History Check and/or a South Australian Police (SAPOL) National Police Check (NPC). The following checks will be required for this role: Child Related Employment Screening - DCSI Vulnerable Person-Related Employment Screening - NPC Aged Care Sector Employment Screening - NPC General Employment Probity Check - NPC Further information is available on the SA Health careers website at www.sahealth.sa.gov.au/careers - see Career Information, or by referring to the nominated contact person below. Contact Details Full name Carol Mitchell Phone number 8425 1478 Email address carol.mitchell@sa.gov.au Public I1 A1
Guide to submitting an application Thank you for considering applying for a position within SA Health. Recruitment and Selection processes across SA Health are based on best practice and a commitment to a selection based on merit. This means treating all applications in a fair and equitable manner that aims to choose the best person for the position. A well presented, easy to read application will allow the panel to assess the information they need from your application. To give yourself the best opportunity to reach interview, the application should clearly and concisely demonstrate to the selection panel that you are suitably equipped to perform the role, and that you possess all of the stated minimum essential skills, abilities, knowledge, experience and educational qualifications (where required). The online application form to apply for this position will ask for employment history, education, qualifications and referees however to understand the position and requirements we suggest you become familiar with the attached Job and Person Specification. We request that you attach the following to your application - A covering letter of up to 2 pages introducing yourself to the selection panel and describing your skills, abilities, knowledge, qualifications and experience in relation to the position; A current Curriculum vitae/resume that includes your personal details, relevant employment history, education, training courses, qualifications and professional memberships. * Refer to http://www.sahealthcareers.com.au/information/ for further information regarding The Indicative Total Remuneration which is inclusive of Award salary, superannuation and other monetary benefits. Information for Applicants Criminal History Assessment requirements
ROLE DESCRIPTION Role Title: Manager, People and Change Classification Code: ASO8 LHN/HN/SAAS/DHA: Department for Health and Ageing Division: Finance and Corporate Services Directorate: ehealth Systems ehealth Portfolio and Strategy Role reports to: Senior Manager, ehealth Program Management Office Role Created/ Reviewed Date: June 2016 Criminal History Clearance Requirements: Aged (NPC) Child- Prescribed (DCSI) Vulnerable (NPC) General Probity (NPC) ROLE CONTEXT Primary Objective(s) of role: > The Manager People and Change is responsible for: providing specialist guidance and hands on support for program and project managers on change management strategies, training activities and project delivery. providing a centralised function for resource planning and capacity management across the portfolio of projects. providing mentoring and/or coaching on processes and methodologies. managing the contractor management function. playing a proactive role in knowledge management to promote portfolio, program and project management methods and standards Direct Reports: > Staff supervised: 3 > epmo ICT Resourcing Officer and Support Officer(s) > The Manager, People and Change may also be required to lead small teams of Change Management and Training personnel or Project teams when assigned to specific projects/programs Key Relationships/ Interactions: Internal > Close working relationship with all members of the epmo team, including (but not limited to): epmo Senior Manager, epmo Portfolio Analyst; epmo Financial Analyst; epmo Resource Manager & Support Officer(s). > Significant working relationships with the Director, ehealth Portfolio and Strategy and ehealth Program / Project Managers. > Liaises extensively with, and provides authoritative advice to ehealth Program / Project Managers. > Liaises with other branches within ehealth Systems including ICT Operations and Customer Services with regards to activities and dependencies that may impact delivery of the ehealth portfolio and its constituent programs and projects. External > Liaises with other SA Health divisions, external to the ehealth Systems directorate, where appropriate for the purposes of identifying and reporting dependencies with the ehealth portfolio. Public I1 A1 1 of 10
Challenges associated with Role: As one of the largest and most complex Government departments in South Australia, management of ICTenabled business initiatives across the SA Health enterprise is a critical function requiring an integrated approach to ensure both effective management of business change, and delivery of the SA Health ICT investment agenda. The ehealth Systems Division of SA Health has a significant investment portfolio comprised of many in-flight programs and projects. The epmo provides the platform for implementing a well-structured Portfolio Management discipline to support both the delivery of ICT-enabled Programs and Projects, and inform the strategic decision making process of governing bodies within ehealth Systems. Delegations: > HR Delegation: 5 Resilience SA Health employees persevere to achieve goals, stay calm under pressure and are open to feedback. Performance Development The incumbent will be required to participate in the organisation s Performance Review & Development Program which will include a regular review of the incumbent s performance against the responsibilities and key result areas associated with their position and a requirement to demonstrate appropriate behaviours which reflect a commitment to SA Health values and strategic directions. General Requirements: Managers and staff are required to work in accordance with the Code of Ethics for South Australian Public Sector, Policies and Procedures and legislative requirements including but not limited to: > Work Health and Safety (WHS). > Equal Employment Opportunities (including prevention of bullying, harassment and intimidation). > Keeping Them Safe Legislation (inclusive of Mandatory Notifier). > Disability Discrimination. > Code of Fair Information Practice. > Relevant Awards, Enterprise Agreements, Public Sector Act 2009, Health Care Act 2008, and the SA Health (Health Care Act) Human Resources Manual. > Relevant Australian Standards. > Duty to maintain confidentiality. > Smoke Free Workplace. > To value and respect the needs and contributions of SA Health Aboriginal staff and clients, and commit to the development of Aboriginal cultural competence across all SA Health practice and service delivery. > Applying the principles of the South Australian Government s Risk Management Policy to work as appropriate. Public I1 A1 2 of 10
Special Conditions: > The incumbent may be required to work out of hours and some intra/interstate travel may be required. > It is mandatory that no person, whether or not currently working in SA Health, will be eligible for appointment to a position in SA Health unless they have obtained a satisfactory Background Screening and National Criminal History Clearance. > Prescribed Positions under the Children s Protection Act (1993) must obtain a satisfactory Background Screening and National Criminal History Clearance through the Screening and Licensing Unit, Department for Communities and Social Inclusion. > Background Screening and National Criminal History Clearances must be renewed every 3 years thereafter from date of issue for Prescribed Positions under the Children s Protection Act 1993 (Cth) or Approved Aged Care Provider Positions as defined under the Accountability Principles 1998 made in pursuant to the Aged Care Act 2007 (Cth). > The incumbent may be required to participate in Counter Disaster activities including attendance, as required, at training programs and exercises to develop the necessary skills required to participate in responses in the event of a disaster and/or major incident. > The incumbent may be required to work on specific projects for periods of time. Public I1 A1 3 of 10
Key Result Area and Responsibilities Key Result Areas Major Responsibilities Strategic Management > Developing a strategic approach to change management, communications and training in support of the epmo; > Developing effective strategies to resource projects and manage dependencies across projects particularly relating to resourcing. > Manage vendor and panel relationships pertaining to the provision of contract and consultancy resources. > Ensuring proactive and ongoing workforce planning and analysis is undertaken including staff training and development initiatives, ensuring projects are resourced with appropriately skilled resources in a cost effective manner. > Engaging with program and project team leads to develop the change management strategies, and activities and methodologies to achieve change. > Engaging with program and project team leads to develop the resource management strategies and plans. > Identifying issues and trends, and resolving issues related to change management, communications and training. > Monitoring, evaluating and continuously improving change management, communications and training initiatives and activities. Leadership and Management Drive service and performance excellence within the epmo > Providing a centralised function for resource planning and capacity management including contractor management. > Providing expertise, coaching and advice on key issues relating to change management, communications and training. > Supporting the portfolio in terms of strategic goal attainment vs delivery capacity / capability and business-as-usual priorities a. Develop portfolio stakeholder engagement strategy and ensure communications are timely and effective b. Provide support / information to business planning. > Leading staff fairly and motivating them to exceed their own expectations. > Planning and prioritising workloads, communicating priorities and providing direction to staff. > Making decisions based on an assessment of risk and business needs. > Fostering the development of staff through coaching and training staff to build their capability. > Managing the performance of staff by providing feedback and recognising and rewarding achievements. > Managing staff in a manner that reflects the values and ethical standards of SA Health. > Providing expertise and develop consistent standards and procedures, including templates, and guidance in their tailoring across a range of program and project sizes, to include: o Change Management o Project Management o Training o Methods and tools o Quality assurance. > Providing a focal point to promote the use and benefits of the ehealth Systems Project Management Methodology Framework (PMMF), giving consistent and common approach. > Supporting a fast-track program / project mobilisation support service through collaborative working, facilitated workshops and tailoring of standard approaches and templates. Public I1 A1 4 of 10
Key Result Areas Major Responsibilities Contribute to continuous service improvement within the epmo to align to SA Health s business and ehealth Systems strategic objectives Project Management > Reviewing completed programs and projects to distil lessons learned and note any factors that unnecessarily adversely affect the duration or outcome of a program / project so that they can be avoided in future (e.g. post-program and post-project evaluation reports). > Coaching and supporting staff to address issues relating to change management and well-being. > Monitoring and managing team behaviour and communication. > Working in collaboration with the Senior Manager epmo to develop and maintain KPIs for the portfolio. > Building and maintaining a repository of good examples of program and project documentation and templates. > Contribute to the development and implementation of the epmo service model for program office services, and associated best practice tools, processes, standards and methodologies. > Deliver improved service practices, processes and outcomes which may also be sourced from consultancies, external service providers and partners engaged by ehealth Systems that provide specialist uplift and transformation capability into the epmo. > Optimisation of ehealth resources leveraging existing capability. > Contribute to the delivery of economies of scale and efficiency savings ensuring sustainability and performance of ehealth Systems. > Align services to better meet business requirements and whole of government directives, best practices and policies. When assigned to specific Projects: > Leading the identification of key change messages and developing communication strategies to support the Project; > Leading the identification of training needs and development and delivery of training programs to support the Project; and > Establishing internal communication channels to support change management and communication within the Project Team. Public I1 A1 5 of 10
Knowledge, Skills and Experience ESSENTIAL MINIMUM REQUIREMENTS Educational/Vocational Qualifications > Nil. Personal Abilities/Aptitudes/Skills: > Proven ability to think innovatively and resolve complex problems in a timely manner. > Excellent written and verbal communication skills, in particular the demonstrated ability to provide specialist advice, coach and influence others and prepare written reports and briefings. > Highly effective interpersonal skills, with proven ability to relate effectively to a diverse customer base, negotiate successful outcomes in an innovative and resourceful manner, whilst maintaining a high standard of professional competence and an ethical approach. > An ability to manage to the spirit and principles of the premier s safety Commitment and the legislative requirements of the Work Health and Safety Act 2012 (SA), utilising AS/NZS ISO 31000:2009 Risk Management- Principles and Guidelines, or to an equivalent set of standards. Experience > Proven experience in developing, leading and implementing successful change management, communication and training strategies. > Experience leading, motivating and developing a team of staff. > Proven experience in project management. > Proven experience in relationship management and influencing a range of internal and external stakeholders. > Successful record of identifying customer needs, developing service strategies and ensuring a high level of customer service is provided. > Minimum 5 years change management leadership experience on major change projects/programs. Knowledge > Knowledge of current strategies and practices in change management, communication and training. > Comprehensive understanding of project, program and portfolio analysis / management methods DESIRABLE CHARACTERISTICS Educational/Vocational Qualifications > Relevant Industry Business Analysis / Project Management Certification(s) or equivalent experience. > An appropriate qualification in human resources, change management, communications or similar. Personal Abilities/Aptitudes/Skills: > Proven ability to take initiative and make sound decisions based on an analysis of risk and business needs. > Proven business acumen that translates into rapid understanding of the business and the impacts on change and communications initiatives. > Demonstrated ability to determine, prioritise, and manage multiple, often conflicting, priorities to deliver agreed business outcomes. > Excellent IT related skills, advanced skills in Microsoft Office, MS Project, MS Project Server, MS SharePoint and ability to master new software programs quickly. Experience > Experience with complex portfolio management processes across a large and complex organisation including facilitation of workshops, maintenance of Risks and Issues registers (and other delivery support mechanisms), review the quality, relevance and effectiveness of portfolio information and reports. > Working experience within the Health Sector. Public I1 A1 6 of 10
Skills for the Information Age (SFIA) Competency Framework Professional & Technical Skills: Professional Skill Code Level Skill Requirement Portfolio, program and project support Stakeholder relationship management PROF 5 RLMT 6 Methods & Tools METL 5 Takes responsibility for the provision of portfolio, programme and project office services, either to a large project or to a number of projects within an organisation. Advises on the available standards, procedures, methods, tools and techniques. Evaluates project and/or programme performance and recommends changes where necessary. Contributes to reviews and audits of project and programme management to ensure conformance to standards. Initiates and influences relationships with and between key stakeholders. Acts as a single point of contact for senior stakeholders and influencers. Supports effective business change by building relationships with and between senior strategists, planners, designers and operational business partners. Initiates procedures to improve relations and open communications with and between stakeholders. Initiates and has management oversight of processes to manage and monitor relationships including lessons learned and the feedback loop to and from business change teams. Promotes and ensures use of appropriate techniques, methodologies and tools. Public I1 A1 7 of 10
Business Skills: Skill Level Description Works under broad direction. Is fully accountable for own technical work and/or project/supervisory responsibilities. Autonomy 5 Receives assignments in the form of objectives. Establishes own milestones and team objectives, and delegates responsibilities. Work is often self-initiated. Influences organisation, customers, suppliers and peers within industry on the contribution of own specialism. Has significant responsibility for the work of others and for the allocation Influence 5 of resources. Makes decisions which impact on the success of assigned projects i.e. results, deadlines and budget. Develops business relationships with customers. Complexity 5 Performs a challenging range and variety of complex technical or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider customer/organisational requirements. Advises on the available standards, methods, tools and applications relevant to own specialism and can make correct choices from alternatives. Analyses, diagnoses, designs, plans, executes and evaluates work to time, cost and quality targets. Communicates effectively, formally and informally, with colleagues, subordinates and customers. Demonstrates leadership. Facilitates collaboration between stakeholders who have diverse Business skills 5 objectives. Understands the relevance of own area of responsibility/specialism to the employing organisation. Takes customer requirements into account when making proposals. Takes initiative to keep skills up to date. Mentors more junior colleagues. Maintains an awareness of developments in the industry. Analyses requirements and advises on scope and options for operational improvement. Demonstrates creativity and innovation in applying solutions for the benefit of the customer. Public I1 A1 8 of 10
Organisational Context Organisational Overview: Our mission at SA Health is to lead and deliver a comprehensive and sustainable health system that aims to ensure healthier, longer and better lives for all South Australians. We will achieve our objectives by strengthening primary health care, enhancing hospital care, reforming mental health care and improving the health of Aboriginal people. SA Health is committed to a health system that produces positive health outcomes by focusing on health promotion, illness prevention and early intervention. We will work with other government agencies and the community to address the environmental, socioeconomic, biological and behavioural determinants of health, and to achieve equitable health outcomes for all South Australians Our Legal Entities: SA Health is the brand name for the health portfolio of services and agencies responsible to the Minister for Health and Ageing and the Minister for Mental Health and Substance Abuse. The legal entities include but are not limited to Department for Health and Ageing, Central Adelaide Local Health Network, Northern Adelaide Local Health Network, Southern Adelaide Local Health Network, Women s and Children s Health Network, Country Health SA Local Health Network and SA Ambulance Service. SA Health Challenges: The health system is facing the challenges of an ageing population, increased incidence of chronic disease, workforce shortages, and ageing infrastructure. The SA Health Care Plan has been developed to meet these challenges and ensure South Australian s have access to the best available health care in hospitals, health care centres and through GPs and other providers. Department for Health and Ageing: The Department for Health and Ageing assists the Minister for Health and Ageing and Minister for Mental Health and Substance Abuse to set the policy framework and strategic directions for SA Health. The Department supports the delivery of public health services, formulates health policy, facilitates public and consumer consultation on health issues, and monitors the performance of South Australia s health system by providing timely advice, research and administrative support. ehealth Systems Division Our Mission at ehealth Systems is to provide and maintain a robust ICT environment supporting the full spectrum of SA Health s business and develop a fully integrated statewide electronic health record, to improve the quality and safety of health care in SA by connecting hospitals, health professionals and the community throughout the state. Our vision at ehealth Systems is to provide the right information, to the right person, at the right time, in the right place. ehealth Systems has 3 key directorates: Customer Services Portfolio & Strategy Technology & Infrastructure Comprises the Service Delivery team and ehealth Systems Service Desk functions, who are responsible for end-to-end IT service delivery across the Health Portfolio. Provides internal support to ehealth Systems including financial management, human resources and corporate support. Provides the primary customer interface between SA Health business units and ehealth Systems. Manages and delivers all ehealth Systems projects as approved by the ehealth Systems Steering Committee. Sets, defines and aligns IT strategy and standards to the goals and objectives of SA Health and provides independent governance and risk management to ehealth Systems. Technology and Infrastructure provides technical support and delivery for SA Health and manages, supports and maintains the live IT environment across SA Health. Public I1 A1 9 of 10
Values SA Health Values The values of SA Health are used to indicate the type of conduct required by our employees and the conduct that our customers can expect from our health service: > We are committed to the values of integrity, respect and accountability. > We value care, excellence, innovation, creativity, leadership and equity in health care provision and health outcomes. > We demonstrate our values in our interactions with others in SA Health, the community, and those for whom we care. ehealth Systems Values > Empowerment: Employees are trusted, we encourage Empowerment and Ownership > Customer Service: Customers will experience a high quality service each and every time > Innovation: We strive for excellence through Innovation > One Team: Business units operate collaboratively to achieve the goal of 'One Team > Respect & Accountability: We respect each other at all times, we acknowledge differences and welcome diversity Code of Ethics The Code of Ethics for the South Australian Public Sector provides an ethical framework for the public sector and applies to all public service employees: > Democratic Values - Helping the government, under the law to serve the people of South Australia. > Service, Respect and Courtesy - Serving the people of South Australia. > Honesty and Integrity - Acting at all times in such a way as to uphold the public trust. > Accountability - Holding ourselves accountable for everything we do. > Professional Conduct Standards - Exhibiting the highest standards of professional conduct. The Code recognises that some public sector employees are also bound by codes of conduct relevant to their profession. SA Health acknowledges culture and identity as being integral to Aboriginal health and wellbeing and is committed to improving the health of Aboriginal people. SA Health vision for Reconciliation is the gap is closed on Aboriginal health disadvantage; and Aboriginal people share the same rights, respect and access to opportunities and benefits as all South Australians. Approvals Role Description Approval I acknowledge that the role I currently occupy has the delegated authority to authorise this document. Name: Signature: Role Title: Date: Role Acceptance Incumbent Acceptance I have read and understand the responsibilities associated with role, the role and organisational context and the values of SA Health as described within this document. Name: Signature: Date: Public I1 A1 10 of 10