ROXBY DOWNS HEALTH SERVICE/WOOMERA COMMUNITY HOSPITAL CHSA PORT AUGUSTA HOSPITAL & REGIONAL HEALTH SERVICE INC. JOB AND PERSON SPECIFICATION Position Title: Quality Coordinator Classification Code: ASO 4 Division: Administration Branch: Roxby Downs & Woomera Type of Appointment: Section: Ongoing Position Number: o Temporary Position Created: January 2009 o Other Term Job & Person Specification Approval CE or delegate / / PREAMBLE: Underpinning the Department of Health Strategic Directions are the agreed values that reflect honesty, respect and integrity for every individual. These values drive how we conduct our business and how we behave. We aim to make the values live. It is important that we incorporate the values into our behaviour systems and processes. The Department has a Commitment to Workplace Values attached to Job and Person Specifications that all staff are required to uphold. (Please refer to the back of this document). Australia has one of the most culturally and ethnically diverse populations in the world. Having a diverse workforce (inclusive of bi-lingual, bi-cultural and employees who have a disability) can enhance the department s ability to negotiate with, and meet the needs of, the full range of its clients and customers. Such employees also add to the diversity of the workforce, and give added opportunities to fully capitalise on difference as a valuable asset in an increasingly competitive environment. Page 1 of 8
JOB SPECIFICATION 1. Summary of the broad purpose of the position in relation to the organisation's goals: The Quality Coordinator is responsible for the efficient and effective coordination and implementation of Quality Management Systems and Quality Improvement activities. The Quality Coordinator will support continuous quality improvement in the quality of care and service provision by assisting all work groups to develop and maintain plans that are focused on the continuum of care processes which aim to maximise the outcomes for all patients/clients and customers of Roxby Downs Health Services/Woomera Community Hospital. The Quality Coordinator will undertake responsibilities in planning, implementing and co-ordinating new approaches to continuous quality improvement, measuring and monitoring. The Quality Coordinator will advise and assist Management on Quality Management and will provide leadership throughout the Health Units for the integration and monitoring of quality improvement activities through effective planning, negotiation, implementation and evaluation processes. 2. Reporting/Working Relationships (to whom the person reports, staff for whom the person is responsible and other significant connections and working relationships within the organisation). The Quality Coordinator; Reports to the EO/DON. Maintains a close working relationship with the Associate Clinical Services Coordinator. Maintains cooperative and productive working relationships within all members of the health care team Supports and works collaboratively with less experienced members of the health care team. 3. Special Conditions. (such as non-metropolitan location, travel requirements, etc) The incumbent may be required to enter into an annual performance agreement for the achievement of (specific or service or program) outcomes. Some overtime maybe required to cover the area due to staff shortages. May be required to work at either Roxby Downs Health Service or Woomera Community Hospital. Some Intra state travel maybe required. A South Australian Drivers licence is essential Page 2 of 8
Applicants will be required to produce a satisfactory National Police Certificate/National Police History Records Check prior to confirmation of appointment and every 3 years thereafter from date of issue. The incumbent may be required to enter into an annual performance agreement for the achievement of (specific or service or program) outcomes. 4. Statement of Key Outcomes and Activities (group into major areas of responsibility/activity and list in descending order of importance - continue on next page) 4.1 Assists with the provision of professional high quality patient care within the ward/unit/service aimed at improving patient health outcomes through: 4.1.1 Quality Management Responsible for enabling staff to make assessments in Quality Management by; Providing effective leadership in Quality Management; Providing education sessions for staff on Quality Management and continuous quality improvement; Assisting and encouraging staff to continuously review work practices; Acting as a resource and reference person for staff seeking to implement quality improvement activities; Working with staff to prepare, collect and review data related to quality Coordinate a systematic approach to Quality Management by overseeing the development and maintenance of quality programs and plans that incoorporate quality service into every facet of care delivery to our customers. Ensure appropriate mechanisms exist to allow for Patient/Client and Customer feeback on service provision by developing, implementing and evaluating survey documents. Develop and support continuous quality improvement activities at Organisational, Divisional and Departmental level to assist, evaluate, analyse and improve work processes and outcomes ensuring the participation of all employees. Promote a multidisciplinary approach to the provision of quality improvement activities facilitating effective lateral communication with all staff across both Health Units. Ensure the EO/DON and Risk and Quality Committee are provided with current and relevant information relating to Quality Management and Quality Improvement activities. Maintain a central register of Quality Improvement activities and reports. 4.1.2 Accreditation In conjunction with the PAH&RHS Quality Manager, Continuous Quality Improvement Committee oversee the implementation and maintenance of accepted health care industry standards for improving performance. Coordinate the process of ensuring accreditation standards continue to be adhered to and upgraded as required. Coordinate the process of follow-up of recommendations from Survey to ensure requirements are met. Provide education sessions for staff on Accreditation and Accreditation processes. Page 3 of 8
4.1.3 Customer Focus Promote and raise the awareness of Customer Service Principles to all staff. Encourage and support customer participation in service planning and improvement by: Conducting surveys on focus groups. Ensuring consumers are aware of their Rights and Responsibilities by providing resource materials. Implementing quality systems that provide consumers with a mechanism to express their opinions and raise concerns. Ensure all staff are aware of quality systems available to consumers by providing education sessions and promoting the adherence to internal procedures. 4.2 Contributes to the achievement of health best practice and where relevant facilitates the development and application of relevant research by; Working within a local nursing/midwifery leadership team to attain consistency of nursing/midwifery practice standards and local service outcomes; Participating in clinical teaching, overseeing learning experiences, and goal setting for students, new staff and staff with less experience; Acting as a resource person within an area based on knowledge, experience and skills; 4.3 Contributes to the achievement of professional expertise through the maintenance of ongoing personal professional development/continuing education by; Managing own professional development activities and portfolio, supporting the development of others and contributing to learning in the work area. 4.4 In addition to the foregoing the Quality Coordinator may: Be required to participate in and/or provide education and/or research; Be required to contribute to a wider or external area team working on complex or organisation wide projects such as clinical protocols, guidelines, process mapping; Be required to undertake a specific activity and/or portfolio to support the practice area/health Unit; 4.5 Contribute to the achievement of outcomes, as identified in the Port Augusta Hospital & Regional Health Services Inc. s Strategic plan by: accountable and responsible for applying the strategies identified in the organisation s Strategic Plan within departments under their direct management actively participate in the development and implementation of the strategic directions promote and implement inter-departmental strategic plans in order to meet the organisation s Corporate Plan and strategic directions. Responsible and accountable to the Chief Executive Officer for providing employees under their supervision and control with a safe and healthy working environment free from discrimination by: implementing the Port Augusta Hospital & Regional Health Services Inc. Occupational Health Safety and Welfare policies. actively promoting and participating in Occupational Health Safety and Welfare programs. Page 4 of 8
ensuring health and safety issues are discussed at departmental meeting to enable consulting with employees and their representatives on any issues that affect health safety and welfare. providing Health and Safety Representatives with adequate resources to enable them to effectively perform the tasks associated with their role, including the provision of adequate facilities and sufficient time. implementing appropriate procedures for the safe procurement, management and maintenance of plant and substances used in the workplace. identifying hazards, performing risk assessments and implementing control measures to ensure the risk of injury is reduced or eliminated. developing, implementing and reviewing safe work practices and procedures for all hazardous tasks. providing personal protective equipment, instruction in its use, maintenance and limitations. ensuring departmental induction and orientation of new employees, and by providing information on hazards and risks in the workplace, job instruction, training and supervision as is necessary to ensure safe work for employees. ensuring regular contact of injured workers and participating in the effective rehabilitation of injured employees whose health has been affected by work activities. evaluating and reporting on the effectiveness of all Occupational Health Safety and Welfare activities in the department as per the organisation s Corporate Plan and OHS/Injury Management Plan. ensuring all staff are aware of fire, evacuation and disaster procedures and ensuring attendance of staff at annual fire and emergency procedures and manual handling training. appraising Occupational Health Safety and Welfare performance. participation in training programs to maintain knowledge and awareness of Occupational Health Safety and Welfare requirements and issues. Having a good knowledge and understanding of Infection Control policies and procedures and ensure compliance by all staff. Promoting and implementing policies and procedures in relation to Equal Opportunity and the prevention of Sexual Harassment. Regularly monitoring the performance of staff and ensure participation in Performance Development Reviews. Actively participating and undertaking Quality Management programs and activities. ensure Cultural sensitivity is maintained by attending and contributing to their learning in a diversity of Cultural awareness and cross cultural training, with a frequency determined as appropriate by the organisation. It is every employee s responsibility to ensure that no official record created or received (in any format) is destroyed without authorisation from State Records. It is the responsibility of all employees to adhere to the Policy, Procedures & practices of this organisation in regards to records management. This Position Description will be reviewed regularly, at least every 12 months, and when necessary during the course of the 12 months, by the Supervisor together with the incumbent. This regular review will ensure the Position Description is up to date and accurately reflects the duties carried out by the incumbent. Approved by Line Manager: / / Acknowledged by Occupant: / / Page 5 of 8
PERSON SPECIFICATION ESSENTIAL MINIMUM REQUIREMENTS (Those characteristics considered absolutely necessary) PLEASE NOTE: It is recommended that a Maximum of 15 criteria only (in total) be included in this section (ie the number of Essential and Desirable criteria combined should not exceed 15). Educational/Vocational Qualifications (include only those listed in Commissioner s Standard 2, Attachment C as an essential qualification for the specified classification group) Personal Abilities/Aptitudes/Skills: (related to the job description and expressed in a way which allows objective assessment): Effective communication, problem solving, conflict resolution and negotiation skills. Ability to work effectively within a multidisciplinary team. Ability to prioritise workload and meet set timelines, whilst working under minimal supervision. Ability to be creative, innovative and flexible when approaching issues within the hospital setting. Has the ability to work with and support people from a broad range of cultural and social backgrounds, particularly Aboriginal people. Experience Experience in Administrative Services position. Experience with Quality Management Systems. Experience in data collection techniques. Experience in the leadership and direction of less experienced staff. Knowledge An understanding of continuous quality improvement planning. A knowledge and understanding of the Health Service Structure for The Flinders and Outback Cluster. Knowledge and understanding of legislative responsibilities for OHS&W, Workers Compensation and Rehabilitation and Equal Opportunity. Knowledge of Quality Improvement Systems as applied to a healthcare setting. DESIRABLE CHARACTERISTICS (To distinguish between applicants who have met all essential requirements) Page 6 of 8
Educational/Vocational Qualifications ((include only those listed in Commissioner s Standard 2, Attachment C, as an essential qualification for the specified classification group) Where applicable, qualifications relevant to practice setting. Tertiary qualifications in health or human services related discipline. Personal Abilities/Aptitudes/Skills: (related to the job description and expressed in a way which allows objective assessment): Ability to work within a team framework that fosters an environment that develops staff potential. Skills in using computers and software relevant to the area of practice. Experience Experience with quality improvement activities. Experience in evaluating the results of research and integrating, where relevant, the results into practice. Knowledge Knowledge of the South Australian Public Health System. Other Details: Page 7 of 8
COMMITMENT TO WORKPLACE VALUES The Department of Health values have an influence on the people we employ Every organisation has values that govern the way people are treated and the way decisions are made. The Department s Strategic Plan identifies the values that guide our behaviours. These behaviours apply to all employees and govern the way people in the organisation are treated, the way decisions are made and how we provide our services. These values are used in day to day communication and interaction between all employees and are linked to the whole of government Code of Conduct, Performance Development, Job and Person Specifications and Department of Health Employment Conditions. Department of Health Organisational Values are: Honesty We show honesty by speaking truthfully, within the boundaries of confidentiality. This is shown in our dealings within the Department and with our consumers and partners by: saying what we mean and meaning what we say, keeping our promises, telling the truth tactfully, providing honest feedback and answers and admitting to mistakes. Respect We show respect by speaking and acting with courtesy. We treat others with dignity and use culturally appropriate ways of communicating. This is shown in our dealings within the Department and with our consumers and partners by: treating everyone fairly, communicating so people can understand, listening to others, and seeking and providing feedback. Integrity We show integrity by honouring our values and the rules of our department, government and nation. This is shown in our dealings within the department and with our consumers and partners by: doing the right thing, abiding by the values, standing up for what we believe in, and taking responsibility for our mistakes. ***************** I have the ability and commitment to behave consistently with the stated values of the Department of Health. / / Signature Please complete and return attached to your application to the nominated person The right people with the right skills in the right place at the right time Page 8 of 8